© copyright 2012, The Delta Companies

2012-05-11
The Delta Companies reveals the company’s core ideology to the public today, “creating access for people through performance and humanity,” with the launch of their redesigned Web site, www.tdcpeople.com.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 11, 2012 – The Delta Companies reveals the company’s core ideology to the public today, “creating access for people through performance and humanity,” with the launch of their redesigned Web site, www.tdcpeople.com.
The Web site objectifies why we exist and explains how The Delta Companies open doors for everyone. Additionally, the Web site has increased transparency of The Delta Companies award winning culture.
Breaking Down the Statement
“Create” is an action driven verb meaning to make something from nothing. Creating access is what we do - members are given access to great careers at the Delta Companies; providers receive access to new and exciting opportunities; facilities gain access to quality clinicians; and, in turn, patients access the care they need and deserve. The services provided by The Delta Companies impact more than any one individual; the outcome of a good placement spans across all involved parties.
The latter portion of the company’s ideology focuses on the importance of both its values; performance and humanity. The organization drives home the importance of executing for customers to a world class level AND putting people first. Members at The Delta Companies believe that performance is primary and people are more important.
“Most people think if you are a high performing organization, you can’t use words like respect and love, and if you use those words then you can’t be a for-profit,” CEO Jeff Bowling said. “We are living proof that you can be both!”
Launch of the New Site
The redesigned Web site was released today concluding a six-day video campaign via Facebook and Google+. One video was released per day, focusing on a new portion of the Web site by flashing images that related to a specific word within the company’s purpose statement. The campaign circulated May 4-10, with the goal of generating hype among staff members and the organization’s fans. For full videos, visit facebook.com/TDCpeople.
In addition to a modernized presence on the Web, the site redesign has incorporated new navigation techniques and media content to enhance the Web viewer’s experience. With sections such as company “fun” and “meet the people,” The Delta Companies has created a portal into the lifestyle and internal behaviors of organization’s culture.
Visit the newly designed Web site at www.tdcpeople.com .
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, therapy and other allied healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other healthcare staffing services are represented by Delta Flex Providers through the recruiting operation efforts of Delta Healthcare Placement and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@The Delta Companiespeople.com
http://www.TDCpeople.com
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2012-04-03
The Delta Companies celebrates Chief Executive Officer Jeff Bowling for being named a member of the Who’s Who: The Staffing 100 list. Bowling was recognized as a “Mover and Shaker” on the Staffing 100, placing The Delta Companies as one of only three healthcare staffing agencies on the 2011list.
DALLAS, TEXAS – April 3, 2012 – Today, The Delta Companies celebrates Chief Executive Officer Jeff Bowling for being named a member of the Who’s Who: The Staffing 100 list. Bowling was recognized as a “Mover and Shaker” on the Staffing 100, placing The Delta Companies as one of only three healthcare staffing agencies on the 2011 list.
After founding The Delta Companies in 1997, Bowling has led the company through a substantial 15 years of growth. The Delta Companies was listed on the Staffing 100 in recognition of the firm’s five-year compound annual growth of 21.51 percent. Bowling was also mentioned for placing as an Ernst & Young “Entrepreneur of the Year” finalist in 2007.
Historically, The Delta Companies has made the Staffing Industry Analyst’s “25 Percent Club” of fastest-growing private staffing firms five years running, Inc. Magazine’s list of “Inc. 5000 America’s Fastest-Growing Private Companies” three years running and the Dallas Business Journal’s “Dallas 100” fastest-growing private companies list six out of the last seven years.
About Staffing 100
Written by Craig Johnson and KJ Fullam, the Staffing 100 list is comprised of nominations from throughout the staffing industry. Johnson and Fullam describe the list as a means to credit people who have positively influenced millions of as leaders in the staffing industry.
“These folks have influenced staffing for the better and helped drive its growth,” Johnson and Fullam write in the introductory page of the list. “They are a mixture of the young and old, those just starting out and those who are CEOs of established corporations. Although our list is not an academic or objective study, it gives a contemporary viewpoint of who is important to the staffing industry today.”
For the full text of the Staffing 100 list, visit http://www.staffingindustry.com/site/Research-Publications/Publications/Staffing-Industry-Review/October-2011/The-Staffing-100.
About The Delta Companies The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, allied and therapy healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other healthcare staffing services are represented by Delta Flex Providers through the recruiting operation efforts of Delta Healthcare Placement and Delta Flex Travelers.
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@The Delta Companiespeople.com
http://www.TDCpeople.com
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2012-04-01
The Delta Companies recently released The Standard, 1st Quarter 2012 edition.
The Delta Companies announced today the release of the 1st Quarter 2012 Physician Recruiting Standard and Healthcare Recruiting Standard. The Standard is a quarterly resource from The Delta Companies providing a summary of physician and healthcare specialist compensation, placement data, and market trends in recruitment. To view the Standard and subscribe to receive it each quarter, please visit www.tdcpeople.com/Standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, allied, and therapy healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other healthcare staffing services are represented by Delta Flex Providers through the recruiting operation efforts of Delta Healthcare Placement and Delta Flex Travelers.
Contact: Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
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2012-02-23
Today The Delta Companies, Delta Flex Travelers, and Delta Locum Tenens announces they have been named to both Inavero’s 2012 Best of Staffing™ Client and Best of Staffing™ Talent lists, with Delta Physician Placement also being honored on the 2012 Best of Staffing™ Client list.
FOR IMMEDIATE RELEASE DALLAS, TEXAS – February 23, 2012 – Today The Delta Companies, Delta Flex Travelers, and Delta Locum Tenens announces they have been named to both Inavero’s 2012 Best of Staffing™ Client and Best of Staffing™ Talent lists, with Delta Physician Placement also being honored on the 2012 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only award that recognizes staffing firms that receive remarkable reviews from their clients and the people they find jobs (employed talent). Fewer than 1% of North American staffing firms have been named to the 2012 Best of Staffing Client or Talent Lists. “The staffing industry continues to play a key role in helping to revitalize the economy,” said Eric Gregg, Inavero’s Founder and CEO. “Staffing firms give growth-minded organizations a more flexible alternative to recruiting their own employees, letting both the employee and employer determine if the fit is right for a more permanent position. Both sides receive tremendous value in a flexible, yet meaningful working relationship, and as they engage with staffing firms to help achieve those goals, the service experience they have is very important to their success. The Best of Staffing lists are a resource for businesses and talent who are trying to find staffing firms that provide exceptional service.” Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. For more information on The Delta Companies please visit www.TDCpeople.com. Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 500,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. For more information contact Inavero at (800) 921-2640 or email bestofstaffing@inavero.com. www.inavero.com | www.bestofstaffing.com. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld About The Delta Companies The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, allied, and therapy healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other healthcare staffing services are represented by Delta Flex Providers through the recruiting operation efforts of Delta Healthcare Placement and Delta Flex Travelers. Contact: Marc Bowles Chief Operating Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
“Only through our providers and clients allowing us the opportunity to serve them, is it possible to achieve this industry leading experience,” said Jeff Bowling, President and CEO of The Delta Companies.
Staffing firms competing to make the Best of Staffing list underwent a rigorous client and talent survey process followed by careful analysis of responses to determine satisfaction levels. The Delta Companies received satisfaction ratings of 9 or 10 out of 10 from 71.4 percent of their clients and talent, significantly higher than the industry’s average of 50 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter ScoreÒ that was nearly double the national staffing industry benchmark for client satisfaction.
About Inavero
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2012-02-17
Marc Bowles, chief operating officer at The Delta Companies, was recently appointed chairman of the American Staffing Association’s health care section policy council.
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2012-01-26
The Delta Companies releases the 4th Quarter 2011 Physician Recruiting Standard and Healthcare Recruiting Standard
The Delta Companies announced today the release of the 4th Quarter 2011 Physician Recruiting Standard and Healthcare Recruiting Standard, The Standard is a quarterly resource from The Delta Companies providing a summary of physician and healthcare specialist compensation, placement data, and market trends in recruitment. To view the Standard and subscribe to receive it each quarter, please visit www.tdcpeople.com/Standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, allied, and therapy healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other healthcare staffing services are represented by Delta Flex Providers through the recruiting operation efforts of Delta Healthcare Placement and Delta Flex Travelers.
Contact: Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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2011-12-16
The Delta Companies recently exceeded their goal of $85,000 in donations for the Texas Scottish Rite Hospital for Children in 2011 and will donate a total of over $91,000 to the facility this holiday season.
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2011-12-09
Shari Berman, Delta Flex Traveler, named one of Healthcare Traveler magazine's 2011 Travelers of the Year
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2011-12-09
Jerome Palomo, Delta Flex Travelers, was recently named as one of Healthcare Traveler magazine's 2011 Recruiters of the Year.
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2011-11-23
Monday, November 21, 2011—The Delta Companies held a silent auction that raised 18,014 dollars for Scottish Rite Hospital for Children.
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2011-10-19
The Delta Companies Makes Inc. 5000 List for Fifth Straight Year
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2011-09-15
The Delta Companies Makes Inavero’s 2011 Best of Staffing™ List
"The recruiters were very professional and friendly and work very hard to get you matched up based upon your education and experience. They are available at all times to help you with any questions you may have. I can't think of anything that needs to be changed at this time."
Staffing firms competing to make the Best of Staffing list underwent a rigorous survey process followed by careful analysis of responses to determine satisfaction levels. The Delta Companies received satisfaction ratings of 9 or 10 out of 10 from 74.6 percent of their talent surveyed, significantly higher than the industry’s average of 50% percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that was nearly double the national staffing industry benchmark for talent who had been placed in a job.
According to recent Bureau of Labor Statistics (BLS) data, staffing firms have created more new jobs since the end of the ‘Great Recession’ than any other industry, accounting for 91% of the total job growth. "There is still so much work to be done," said Eric Gregg, Inavero's Founder and CEO. "The most recent BLS report shows 14 million unemployed, nearly half whom have been out of work for six months or more. Job seekers are using staffing and recruiting firms now more than ever before, and it’s our hope the Best of Staffing List will help guide them to the firms who have truly created an exceptional experience for the talent they are helping put back to work.”
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about The Delta Companies visit www.TDCpeople.com.
About The Delta Companies
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2011-09-13
The Delta Companies Feature Two Speakers During SIA Healthcare Staffing Summit
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 13, 2011 – The Delta Companies will have two featured speakers at this year’s Staffing Industry Analysts Healthcare Staffing Summit which held September 21-23, 2011 at the Downtown Marriott in Philadelphia.
Produced by Staffing Industry Analysts, the global adviser on contingent work, the Healthcare Staffing Summit will focus on the most pressing strategic issues that affect how you make crucial decisions each day.
Jeff Bowling, Chief Executive Officer, and Marc Bowles, Chief Operating Officer, will be speaking in a session entitled "High-Bang-To-Buck Tactics".
This year’s Summit will also feature keynote presentations by William Frist, former U.S. Senate Majority Leader on the future of healthcare reform, a panel of leaders on what to expect for the healthcare industry in the next five years, including former AMA president, James Rohackand Staffing Industry Analysts President Barry Asinon where to find opportunities for growth in healthcare staffing.
About The Delta Companies
The Delta Companies (www.TDCpeople.com) offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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2011-09-07
The Delta Companies Day of Caring
DALLAS, TEXAS – September 7, 2011 – The Delta Companies will be joining employees of St. Jude Children's Research Hospital and other area organizations as volunteers during the Great Urban Race, Saturday, October 15.
Volunteers will help with pre-race setup, registration, pre-race instruction, finish line assistance and camera check, and post-race cleanup. This fun unique experience begins at 10:30 am and wraps up at 5 pm with a costume contest and award ceremony.
The mission of St. Jude Children’s Research Hospital is to advance
cures, and means of prevention, for pediatric catastrophic diseases
through research and treatment. Consistent with the vision of our
founder Danny Thomas, no child is denied treatment based on race,
religion or a family's ability to pay.
For more information on how you can join The Delta Companies Day of Caring or other philanthropic initiatives, please contact Casey Meyers at cmeyers@tdcpeople.com.
About The Delta Companies
The Delta Companies (www.TDCpeople.com) offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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2011-08-24
The Delta Companies receives award of Excellence by ASA
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 24, 2011 – The Delta Companies recently won four awards of Excellence and two merit awards for their advertising in the American Staffing Association’s annual VOICE awards competition.
The firm’s in-house advertising team was recognized in the categories of Company Web site, Public Service, Multimedia, Social Media, Company Publication and Other Advertising. The Delta Companies has now been honored in the competition for five consecutive years, including twice winning Best of Show.
The ASA Staffing VOICE Awards competition recognizes the voice, originality, innovation, creativity, and effectiveness—or VOICE—of ASA member communications campaigns. A panel of communications experts judges the entries in two award classes, for independent and national staffing firms, on general appeal and overall quality, content and message, originality of approach, target audience, and objectives.
Awards will be displayed during Staffing World, Oct. 11-14 in New Orleans, and will be published in the November-December issue of Staffing Success.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2011-07-25
NATHO Releases KPMG 2011 U.S. Hospital Labor Costs Study All‐in hourly cost of full‐time RN is 176% of base hourly wage and averages $98,000/year
June 8, 2011, Los Angeles, CA –As the economy begins to show signs of recovery, and pressure returns on nurse wages, attrition, and labor availability, hospital executives face the challenge of managing labor costs and scarce clinical personnel while managing patient care. The National Association of Travel Healthcare Organizations (NATHO) commissioned KPMG LLP to conduct a study to explore how hospital executives consider their use of full‐time and supplemental labor strategies in the current economy that addresses patient care, costs, and revenue retention and growth.
NATHO’s 2011 U.S. Hospital Nursing
Labor Costs Study, which is based on a survey of 120 senior hospital executives throughout the United States, provides labor cost benchmarks useful in labor model analysis. NATHO is a non‐profit association of travel healthcare staffing organizations founded in 2008 to create and enforce standards of practice, ethics, and dispute resolution.
Labor Cost for a Full‐Time Registered Nurse
According to the survey, the all‐in cost of a full‐time direct care hospital registered nurse (RN) is on average $98,000/year ($45/hour), of which only $55,739 is base wages ($25.84/hour). Fully‐loaded payroll, which includes base wages, employer taxes and paid time off represents 76‐78% of the total cost of the RN labor force at facilities. The balance comes from non productivity costs (12‐13%), insurance costs (8‐9%), recruiting costs (1‐2%), and other costs (1%). In other words, the actual cost per hour for a full time nurse is on average 176% of their base hourly wage. These
are important factors in evaluating whether to add staff, increase overtime or use contingent nurses to meet patient needs.
“Hidden” Costs of Full‐Time Nursing Labor
There are also significant additional “hidden” nursing labor costs, which are mainly the result of non‐productive labor hours and associated opportunity costs, as well as attrition and time required to fill a permanent direct care RN position.Non‐productive labor hours on average represent 13% of total hours, according to respondents.
Optimum Staffing Levels and Quality Override Cost as Decision Factors
Two‐thirds of the hospital executives responding to the survey say they are currently using travel or per diem nurses. The key reasons for using traveling nurses were supply and demand, and quality of these nurses. These appear to be even more important decision factors than cost. Some of the reasons given, which enable some hospitals not to use traveling staff, include the use of extra full‐time staff, part‐time employed staff, incentives to limit turnover and to encourage working overtime, as well as the current economic downturn leading to limited turnover. Many of these factors may be of a temporary nature, and increase costs and turnover over the long term. Respondents also stated that the ideal balance is 90% permanent staff and 10% supplemental labor.
“The study offers an unbiased view of the comprehensive costs associated with full‐time, direct care nurses and the financial impact of utilizing direct care staff to manage a hospital’s fluctuating demand for clinicians,” said Mark Stagen, NATHO president “Findings are drawn from the responses of those at the heart of the industry, offering valuable insight on current trends and future opportunities. The study also seems to confirm what many of our members have said all along that the cost of a permanent RN isn’t that different than the cost of a Travel Nurse.”
About the Survey
The 2011 U.S. Hospital Nursing Labor Costs Study, conducted by KPMG LLP on behalf of NATHO, looks at the current condition of United States hospital labor costs and explores issues that could shape a hospital’s labor strategy in the coming years. To see the entire survey, go to KPMG’s website by clicking here.
About NATHO
The National Association of Travel Healthcare Organizations (NATHO) is a non‐profit association of nearly 40 healthcare staffing travel organizations founded in 2008 to create and enforce standards of practice, ethics, and dispute resolution. It has set the gold standard for conduct that is aligned among member agencies on behalf of travel healthcare candidates and clients, with its ultimate focus on maintaining quality patient care within the travel healthcare industry. For more information, visit www.natho.org.
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2011-06-10
The Delta Companies raises nearly $14,000 for the annual 'Disco Cup' which benefits Texas Scottish Rite Hospital for Children.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 9 2011 – The Delta Companies recently announced that their annual ‘Disco Cup’ golf tournament raised $13,965.29 for Texas Scottish Rite Hospital for Children.
144 golfers took part in the tournament, along with sports celebrities at the Bridlewood Golf Club in Flower Mound, Texas. 26 volunteers and sponsors also donated time and resources for event. Local sponsors included Wells Fargo, Holmes Murphy, Impact Printing, O.E. Penguin and Enterprise Rental Car.
The donation is part of a larger annual initiative to raise $85,000 dollars for the hospital by the end of this year. The staffing firm will be holding its annual silent auction the week of November 7th-11th and anyone is welcome to bid on the auction items.
In the past items have included event tickets, sports memorabilia, travel packages, and a wide array of specialty gifts.
All proceeds from each event go directly to Texas Scottish Rite Hospital for Children during the 2011 holiday season. See the video of the tournament by visiting www.youtube.com/TDCpeople.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, Texas 75234
(800) 521-5060 x4102
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2011-04-26
Delta Physician Placement promotion winner announced
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 21, 2011- Delta Physician Placement announced Wednesday, April 20 the winner of the promotion “For Those Who Care”. Eric Conkling of Coshocton County Memorial Hospital was randomly selected from the pool of nationwide submissions. A donation of $1,000 on behalf of Coshocton Memorial Hospital will be made to New Life Ministries, a community food bank in Coshocton Ohio. All medical facilities across the country were eligible to win the donation for whichever charity they selected in their community.
“The “For Those Who Care” campaign goes well beyond a
marketing message. It draws awareness to the meaningful impact that healthcare
providers have on individuals, families, and entire communities.
We solicited feedback on the new website that helped illustrate the “For Those
Who Care” campaign. The feedback was overwhelming and greatly appreciated as it
provides a continued platform for us to improve the experience we provide. Although the charitable promotion is
over, your continued insight is welcomed and appreciated.” states Ty Chambers, EVP of Delta Physician Placement.
In order to be eligible to win the $1,000 charitable donation, facilities simply logged on to Delta Physician Placement website at www.deltaplacement.com and provided simple feedback on the site or campaign. The marketing of the promotion consisted of 2,500 direct mail awareness pieces to facilities, an email campaign, and Delta Physician Placement representatives contacting administrators to make them aware of this opportunity.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, Texas 75234
(800) 521-5060 x4102
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2011-03-09
Delta Physician Placement new campaign with a charitable donation “For Those Who Care”
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – March 8, 2011- Delta Physician Placement announced Tuesday, March 8th the launch of a new brand campaign. With this launch, a promotion to make a donation of $1,000 on behalf of a medical facility that will be made public on Tuesday, April 19th. All medical facilities across the country are eligible to win the donation for whichever charity they select in their community.
“The campaign, ‘For those who care,’ broadcasts our belief system regarding philanthropy, the communities, facilities, physicians and the overall experiences that our services provide. An organization must listen with genuine curiosity to understand the pain of a prospect before it can truly help someone. In order to help someone, an organization must first care.”, states Ty Chambers, EVP of Delta Physician Placement.
"All communities can use some help in their philanthropic endeavors, and this is an opportunity for hospital administrators, physician recruiters or any member of administration at a medical facility to take a few minutes of time to potentially help their community.”, said Marc Bowles, COO of The Delta Companies.
In order to be eligible to win the $1,000 charitable donation, facilities simply go to the Delta Physician Placement website at www.deltaplacement.com and provide some simple feedback on the site or campaign. The marketing of the promotion consists of 2,500 direct mail awareness pieces to facilities, an email campaign, and Delta Physician Placement representatives contacting administrators to make them aware of this opportunity. All medical facilities are eligible to enter the drawing. Facilities may enter only once and all registrations must be received online by Thursday, April 14th.
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, Texas 75234
(800) 521-5060 x4102
PR@tdcpeople.com
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2011-02-22
Delta Locum Tenens and Delta Physician Placement Makes Inavero's 2011 Best of Staffing™ List
FOR IMMEDIATE RELEASE
DALLAS, TEXAS - February 22, 2011 - The Delta Companies announced Friday, February 18th that both Delta Locum Tenens and Delta Physician Placement have been named to Inavero’s 2011 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry. Fewer than 1% of North American staffing firms have been named to the 2011 Best of Staffing Client List.
“Less than 1% of staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction and we’d like to first thank our customers for allow us the opportunity to provide an experience with our services,” Marc Bowles, COO of The Delta Companies states.
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction level. Delta Locum Tenens and Delta Physician Placement received satisfaction ratings of 9 or 10 out of 10, that was significantly higher than the industry’s average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score that was more than double the national staffing industry benchmark for talent satisfaction.
“These are exciting times as the staffing industry is helping lead the way to renewed economic vitality,” said Eric Gregg, Inavero’s Founder and CEO. “It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide.”
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about The Delta Companies visit www.tdcpeople.com. To learn about Delta Physician Placement visit www.deltaplacement.com or Delta Locum Tenens visit www.deltalocums.com
About Inavero, Inc
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, Texas 75234
(800) 521-5060 x4102
PR@tdcpeople.com
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2010-09-27
The September 2010 issue of Locum Life features Justin Roark, Delta Locum Tenens' senior recruiter, as part of a roundtable of industry experts commenting on the current state and future of the locum tenens business.
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2010-09-24
The Delta Companies recently announced it has been named to Inavero’s 2010 Best of Staffing™ Candidate list, presented in partnership with CareerBuilder.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 24, 2010 – The Delta Companies recently announced it has been named to Inavero’s 2010 Best of Staffing™ Candidate list, presented in partnership with CareerBuilder. Best of Staffing is the nation’s only candidate satisfaction award that recognizes staffing and recruiting firms that provide exceptional service to their talent.
Delta Locum Tenens, Delta Flex Travelers and The Delta Companies enterprise all secured a place on the list by earning a Net Promoter ScoreÒ that was at least double the national staffing industry benchmark for talent satisfaction. In addition, this is the second time in 2010 that Delta Locum Tenens has been recognized by Inavero for customer satisfaction, making the Best of Staffing™ Client list earlier this year for the experience provided by the business unit to its clients as well. Delta Locum Tenens is the only healthcare staffing firm in the nation to be recognized on both lists.
“Thank you to all the providers and facilities we have worked with for allowing us to serve them with an exceptional customer experience. Without them this award would not be possible,” said Marc Bowles, chief marketing officer of The Delta Companies.
“Right now, not many companies are hiring full-time employees, but staffing firms continue to put more people on assignment each week. This is a time when those firms who are focused on delivering great service to their talent should be recognized and applauded,” said Eric Gregg, Founder & CEO of Inavero.
“Inavero’s Best of Staffing program presents an opportunity for staffing firms to differentiate themselves from the rest of the industry, recognizes excellence, and also provides invaluable information about how to continue to meet and exceed expectations of the talent they place on assignment,” adds Gregg.
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. For more information on The Delta Companies please visit www.TDCpeople.com.
About Inavero
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue. Visit Inavero on the Web at: www.inavero.com.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2010-09-21
The Delta Companies announced today that Delta Flex Travelers, Delta Locum Tenens, and the firm’s consolidated business unit score have been recognized by Inavero’s 2010 Candidate Best of Staffing List.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 21, 2010 – The Delta Companies announced today that Delta Flex Travelers, Delta Locum Tenens, and the firm’s consolidated business unit score have been recognized by Inavero’s 2010 Candidate Best of Staffing List. To make the list, staffing firms needed a Net Promoter Score of 44 of higher.
This is the second time in 2010 that Delta Locum Tenens has been recognized by Inavero for customer satisfaction, making the Client Best of Staffing list earlier this year for the experience provided by the business unit to its clients as well.
For more information on The Delta Companies and additional announcements regarding Inavero’s Candidate Best of Staffing List, please visit www.TDCpeople.com.
About Inavero
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries, with 5 different languages represented. Inavero’s custom created technology platform gathers and reports staffing firm client and candidate satisfaction information through quick online surveys. Satisfaction feedback from more than 100,000 accounting, legal, and staffing firm clients and job candidates is analyzed by Inavero’s team. Inavero’s client feedback system protects more than $4.3 billion in professional service firm annual revenue. Visit Inavero on the Web at: www.inavero.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2010-09-08
The Delta Companies recently won three awards for advertising campaigns in the American Staffing Association’s annual VOICE awards competition.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 8, 2010 – The Delta Companies recently won three awards for advertising campaigns in the American Staffing Association’s annual VOICE awards competition.
The firm’s in-house advertising team was recognized in the categories of direct mail, multimedia, and other advertising. The Delta Companies has now been honored in the competition for four consecutive years, including twice winning Best of Show.
The ASA Staffing VOICE Awards competition recognizes the voice, originality, innovation, creativity, and effectiveness—or VOICE—of ASA member communications campaigns. A panel of communications experts judges the entries in two award classes, for independent and national staffing firms, on general appeal and overall quality, content and message, originality of approach, target audience, and objectives.
Awards will be displayed during Staffing World, Oct. 12-15 in Las Vegas, and will be published in the November-December issue of Staffing Success.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2010-08-26
The demand for emergency medicine physicians has climbed sharply in the past year, according to the most recent data published by The Delta Companies in The Physician Recruiting Standard.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 26, 2010 – The demand for emergency medicine physicians has climbed sharply in the past year, according to the most recent data published by The Delta Companies in The Physician Recruiting Standard.
“Emergency rooms continue to experience an influx of uninsured patients as a result of high unemployment,” says Todd Turrentine, team lead of Delta Physician Placement.
In the last twelve months emergency medicine jumped twelve spots on the publication’s list of specialties in demand, now only second to family medicine.
The Physician Recruiting Standard is a free, quarterly resource that provides a summary of current data and market trends in physician recruitment.
For more information on The Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2010-08-04
The Dallas, Texas-based staffing firm is set to hire approximately seventy new sales and recruiting representatives by the end of this year to support their four business units serving the healthcare industry.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 4, 2010 –Recently named as the fastest-growing healthcare staffing firm in the nation (Staffing Industry Analysts 2010), The Delta Companies is planning further growth initiatives, including an expansion of their sales force by over 38 percent before the end of 2010.
The Dallas, Texas-based staffing firm is set to hire over seventy new sales and recruiting representatives by the end of this year to support their four business units serving the healthcare industry.
The hiring initiative will be kicked off with an event at the company’s office on Tuesday, August 10 from 5:30p-8:00p, where prospective new sales and recruiting professionals will have the opportunity to interact with current company personnel prior to beginning the interview process.
For more information on this event or The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact:
Ryan Tipton
Chief Talent Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4104
PrintThis
2010-07-29
Delta Companies recently announced that their annual ‘Disco Cup’ golf tournament raised almost eight thousand dollars for Texas Scottish Rite Hospital for Children.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 29, 2010 – The Delta Companies recently announced that their annual ‘Disco Cup’ golf tournament raised almost eight thousand dollars for Texas Scottish Rite Hospital for Children.
One-hundred and eighteen golfers took part in the tournament at the Bridlewood Golf Club in Flower Mound, Texas. Numerous volunteers and sponsors also donated time and resources for event. Local sponsors included Mission Foods, The Plexus Groupe, Impact Printing, O.E. Penguin, King Consolidated, and EarthWorks.
The donation is part of a larger annual initiative to raise 65,000 dollars for the hospital by the end of this year. Employees of The Delta Companies have also raised donations to dress casual on Fridays and the staffing firm will be holding its annual silent auction the week of November 8. Anyone is welcome to bid on the auction items, which in the past have included event tickets, sports memorabilia, travel packages, and a wide array of specialty gifts.
All proceeds from each event will go directly to Texas Scottish Rite Hospital for Children during the 2010 holiday season.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers. Marc Bowles Chief Marketing Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
Contact:
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2010-07-08
According to the annual list of fastest-growing staffing firms published by Staffing Industry Analysts, The Delta Companies now ranks first among the nation’s healthcare staffing companies.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 8, 2010 – According to the annual list of fastest-growing staffing firms published by Staffing Industry Analysts, The Delta Companies now ranks first among the nation’s healthcare staffing companies.
“We’re ecstatic to again be recognized for our growth and take great pride in leading the way among healthcare staffing firms on this year’s list,” says Jeff Bowling, chief executive officer of The Delta Companies.
“Our determination to succeed in light of the recent economic conditions and focus on improving the customer experience has helped us continue to grow,” adds Bowling.
This marks the sixth year in a row that The Delta Companies has made the list of U.S. staffing firms that have a compound annual revenue growth of 25 percent or more over a five year period. The Dallas, Texas-based firm ranked seventh overall on this year’s list, with a compound annual growth rate of 45.21 percent between 2005 and 2009.
Staffing Industry Analysts’ report on the fastest-growing staffing firms is based on an annual survey of staffing firms. Those firms who rank in the top 10 must submit financial statements verifying their revenue numbers.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
PrintThis
2010-06-24
Mike Zagami, senior recruiting consultant for Delta Locum Tenens, has been named to Locum Life magazine’s ‘Recruiters of the Year’ showcase for the third straight year.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 24, 2010 – Mike Zagami, senior recruiting consultant for Delta Locum Tenens, has been named to Locum Life magazine’s ‘Recruiters of the Year’ showcase for the third straight year.
Recruiters honored by the showcase must be nominated by a locum tenens physician. Only twenty one recruiters across the country were named to this year’s list.
“I have worked with multiple recruiters through multiple recruitment agencies, and by far the easiest person to deal with – most efficient, honest, and hardworking – is Mike Zagami,” says the locum tenens physician who nominated Zagami.
Each year Locum Life magazine’s June issue features the ‘Locum Tenens of the Year’ and ‘Recruiters of the Year’ showcases. Locum Life magazine is the first and only publication dedicated to locum tenens physicians.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-06-22
Marc Bowles, chief marketing officer, discusses with Staffing Success magazine how The Delta Companies utilizes today's social media tools.
You work for the best staffing firm in the world. And like your colleagues and competitors, you're on the lookout for the most innovative, progressive, and effective ways to engage your clients, candidates, and prospects.
That's why your firm is friending on Facebook, networking on LinkedIn, tweeting on Twitter, and maybe even yakking on YouTube.
But now what? And more important, so what?
Whether your firm cautiously dips its toes into the rising waters of social media, fervently dives in headfirst, or has so far quietly stayed out of the pool altogether, social networking is here to stay. If used astutely, it can enhance your firm's marketing and recruitment efforts. Yet its misuse can potentially damage your firm's credibility.
A closer look at the online presence of a few ASA member firms—along with insider tips from select social media mavens—reveals key considerations to help your firm make the most of its social media presence.
You need to know what you're trying to achieve through social media, says Eric Gilpin, president of the staffing and recruiting group for CareerBuilder, an ASA corporate partner.
"Companies need to ask themselves what the goals are," he says. "It could be any one of the following: branding and awareness, client lead generation, candidate pipeline development, candidate or client communication, or employee engagement."
Whatever your firm's social media goals are, you need to have a plan to reach them, says Chad Wandler, president of public relations firm Buzzago. He stresses that simply having an online presence is not the same as having a plan.
"Twitter and Facebook are not strategies," Wandler explains. "They are social media tools. Wordpress is not a strategy; it's a tool. You need a strategy. Make your social media strategy a part of your entire marketing mix."
Gilpin recommends that you take cues from your firm's current engagement strategies to decide how to get started in social media. He suggests firms consider the following questions:
"As social media evolves, it is important to know what you are looking for," Gilpin says. "Keep this in mind as you test different targets and try different content and approaches to ultimately engage the audience and build a group of brand advocates."
Social networking can amplify your firm's brand by providing increased opportunities to connect with key audiences. According to a study by the Center for Marketing Research at the University of Massachusetts Dartmouth, more than 90% of the Inc. 500—a select group of the fastest-growing private companies in the U.S.—use social networks for marketing and branding. More than 90% of the companies also reported using at least one social media tool in 2009.
Portfolio Creative, an ASA member, is one such company. Ranked No. 326 on the Inc. 500, this firm connects its clients with writers, designers, marketers, and other creative talent in and around Columbus, OH. The firm spearheads its branding efforts with its Web site, its blog—Blogfolio—and Facebook.
"We use Facebook to publicize awards we've won," says Jennifer Brown, the firm's marketing manager. "This has been a good way to raise awareness to clients and candidates about who we are and what we do.
"We don't run traditional ads, but we do sponsor creative events. We use our blog to promote the events we sponsor and to post articles about our industry. We use LinkedIn and Twitter to advertise jobs to individuals who may not be within our niche network."
The Delta Cos., an ASA member firm based in Dallas, uses social media primarily to achieve branding goals also. "Employer branding is the most identifiable benefit that firms can expect from a social media plan," says Marc Bowles, chief marketing officer for the Delta Cos. "We use it to communicate with employees and to establish our brand. We're considering developing one Facebook page for each business unit." He notes that recruitment and lead generation are other possible uses for social media.
If you want a ringside seat to real-time conversations about your firm, social media tools are the ticket. And you don't have to sit quietly on the sidelines either.
"Social media provide a casual branding presence to position your organization as a leader and allow you to be present in the conversations people are having about your company," says Tom Gimbel, chief executive officer and founder of ASA member firm the LaSalle Network.
The firm actively engages its audiences through multiple social media tools, including Facebook, Flickr, LinkedIn, Twitter, YouTube, and the company blog—Past Five.
In addition to receiving feedback about the company, the LaSalle Network has used these tools to make placements. "We have one recruiter who made a tremendous number of placements through LinkedIn," Gimbel says. "Some people on our staff have been very successful using their personal Facebook and Twitter accounts to make placements."
While the overwhelming majority of his firm's online interactions have been positive, Gimbel acknowledges the inherent risks that can result from the spontaneity and, in some cases, anonymity of online communications.
"There can be a negative backlash: People can defame you without acknowledging who they are," he says. "People can make posts without real information.
"We interview more than 400 people per week, but we don't place 400 people per week. Some people don't get jobs, and some of them may post negative comments about the company because of it."
The risks presented by social media do not deter the LaSalle Network. "We want to be viewed as a technology leader and the leading staffing and recruiting firm in the Chicago area," explains Gimbel. "You have to believe in the format, and you have to commit to it for an extended period of time," he says. "You need to make a commitment to it—there are no short-term solutions."
How can your firm determine if its social media strategy is working? Wandler of Buzzago says to track everything. "Make your efforts trackable. Tools for tracking are very important. You need to know what's going on and what's being said about you. And you need to keep track from day one."
Brad Smith, director of search engine optimization and social media marketing for ASA associate member Haley Marketing, advises staffing firms to not assume that a throng of friends, fans, or followers automatically equals social media success. "The number of followers and fans that your firm has may not be the best way to determine if you're meeting your goal," he says. "You need to know if the people who are following you meet your demographics. If you're a local staffing firm in New Jersey and most of your followers live in California, that may not be the best measure of success for your firm."
Wandler says firms can use tracking tools such as Scout Labs, MBuzz by Mountwater, and Radian 6 to measure their engagement efforts. "Radian 6 tracks all social media and can tell you if someone tweeted your company's name. It gives you the number of 'retweets' and tells you how many positive or negative comments there are. It's a good way to measure engagement."
Smith says Web traffic analysis is another good metric to track.
"You can gain insight on where traffic is coming from and whether or not people stay on the same page or travel to different pages within the site. For example, you can see if they leave the site, visit other pages, apply for a position, or make a job order request."
Some firms may benefit from outside help. If developing a workable social media strategy seems daunting, or your firm is looking for fresh ideas to complement an existing strategy, consider teaming up with a social media expert.
Through an exclusive relationship with Facebook, ASA corporate partner CareerBuilder has helped its clients develop and implement successful social networking plans.
"CareerBuilder offers a variety of social media management services to help staffing firms with every step of the process—from setting up a company page, to getting fans, to evaluating program success," says Gilpin.
ASA member firm GDH Consulting is one of CareerBuilder's clients and was the subject of a CareerBuilder case study on social media use by staffing firms.
"Before working with CareerBuilder, we did not have a focused and structured social media plan," says J.J. Hurley, president of GDH. "The current social media strategy coupled with our recruiting methodologies is allowing us to cast a wider net within our recruiting efforts while still remaining focused on our unique target audience.
"Monthly e-mail campaigns have led directly to spikes in our Web traffic and candidates applying for jobs. In addition, the social media campaign has produced a higher volume of candidates, resulting in more interviews and referrals."
Allstates Technical Services, an ASA member in Birmingham, AL, is another subject of a CareerBuilder case study. Andrea Hopkey, the firm's president, worked with CareerBuilder to develop an engagement strategy. "CareerBuilder has met our expectations through its assistance creating a professional Facebook page and through ongoing collaboration with us to monitor the page, keep it up-to-date, and choose rich and relevant content to post.
"While continually growing our fan base and encouraging discussion has proven to be an ongoing process, I think one of the biggest successes so far has been using Facebook as a way to highlight our best and most important resource—our people."
If you think that social media is just another passing fad, you may want to think again. Smith of Haley Marketing says that having a social media presence will soon become the industry norm.
"There was a time when it was OK not to have a Web site," he says. "Now, not having one can negatively affect the perception of your business. Soon, having a social media presence will become a cost of doing business and it will reflect negatively on your firm if you don't have one—especially from a recruiting standpoint."
Bowles of the Delta Cos. agrees. The company has had a Facebook, Twitter, and YouTube presence for several months and has been on LinkedIn for almost three years. Bowles says, "To be without it is really not an option if you want to be considered a contemporary, cutting-edge, and innovative firm that attracts the younger generation."
Wandler of Buzzago says, "Expectations have changed. There's a certain transparency expected by today's generation. Recruiters need to remember that members of Generation X and Y have grown up with technology. This is nothing new to them.
"Firms need to understand the value of being able to provide real-time customer service. You need to get out there and observe and have natural conversations with people." Maintaining connections on continually updated social media sites is one way to have direct conversations and keep contact with potential candidates.
Wandler says there is no good reason for staffing firms not to set a social media program in motion. "Start small, but just start. There's no cookie-cutter approach to it. It's very different for everyone. Start slowly. Once people start, they usually say, 'Wow, I've learned more about companies and clients than ever.'"
Consider the LegalitiesSocial media tools offer great opportunities to spark conversations with clients, candidates, and employees, and allow you to find out what people are saying about your firm in a natural, casual way. But one ill-conceived post could cause your firm serious trouble—possibly including charges of defamation, trademark, or copyright infringement. Stephen Dwyer, deputy general counsel for the American Staffing Association, suggests that staffing firms consult with legal counsel to develop a social media policy that helps them network responsibly and legally online. Here are a few things to consider:
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2010-06-21
The Delta Companies' Mike Gianas, communications director, and Eric Sasser, creative director, talk with Staffing Success magazine on what it means to win at the annual ASA VOICE awards.
Reem El-Khatib
Numbers have told many stories over the past year: of the decline in the economy; of growth in temporary and contract employment; and, according to Kevin McGovern of RealStreet Staffing, of the rewards of winning an award in the ASA Staffing VOICE Awards competition. The awards celebrate the vision, originality, innovation, creativity, and effectiveness of ASA members' communications campaigns.
The 2010 ASA Staffing VOICE Awards competition is sponsored by CareerBuilder, an ASA corporate partner providing customized products and services to help staffing firms increase their exposure with candidates and potential clients.
Eric Gilpin, president of the recruiter business unit at CareerBuilder, was a judge of the 2009 entries. "It was great to see the participating firms leading the way in terms of effective communication to candidates and clients," he said.
RealStreet's McGovern describes the positive effect that recognition in last year's competition had on realstreetstaffing.com, his company's Web site: "42% growth in new visits...26% growth in page views—we believe that increased traffic was a direct result of the VOICE Award win. So, what did the win do for us? The numbers tell the story."
Entering the ASA VOICE Awards competition was a tactic that helped RealStreet drive traffic to its Web site without spending money on advertising.
This year, participation in the ASA Staffing VOICE Awards competition may provide the equation that gives your firm a new level of success.
A win in the Staffing VOICE Awards competition can help a company's marketing dollars go further to "turn economic limitations into very successful communications solutions," says Kevin McFadin of Fan Works Design, another judge of last year's entries.
"Times are tough for various industries," says Alease Dodd, director of sales for Clark Personnel Service, so recognition in the VOICE Awards is affirmation that "we have the tools to succeed." Her firm was honored last year for its direct mail campaign. The win, according to Dodd, has been a great selling point for suppliers and has generated a lot of positive feedback from clients. The company celebrated its achievement with the community by announcing its win in the local newspaper. "I really believe in this program," Dodd says.
The team at the Delta Cos., which received the 2009 Best of Show award, agrees: "The ASA VOICE Awards help to highlight our capabilities and serve as a point of differentiation in a competitive marketplace," says Mike Gianas, the company's communications director. Creative director Eric Sasser adds, "Being recognized by ASA as a leader in the craft of advertising is critical to our approach and how we do business."
ASA has a number of ways to help competition winners celebrate the recognition and multiply the marketing opportunities that a VOICE Award provides. The association created a special "award winner" graphic that companies can use on their Web sites, marketing materials, and more. ASA also publishes articles about the competition and winners in its Staffing Week newsletter and this magazine, and on the association's Web site. Award-winning entries are displayed at Staffing World®, the ASA annual convention and expo, and descriptions are featured in the program distributed to convention attendees.
"It is an honor to be recognized by our peers in the staffing industry," says Jim Young, director of marketing and advertising for top honoree Labor Ready. Young adds, "From our president on down, there is a sense of accomplishment in being involved in industry-leading communications efforts."
"Creative professionals constantly struggle with questions about whether they're good enough," says Sasser. Recognition in this competition affirms that they are.
The 2010 ASA Staffing VOICE Awards competition is open to ASA active member headquarters and provides 16 entry categories, including direct mail, social media, public service, and promotion of ASA membership, to celebrate successful communications campaigns.
To enter, simply
Advertising or public relations concepts designed and marketed, or publications issued since Aug. 1, 2009, are eligible. Entries will be judged in two classes: independent staffing firms and national staffing companies.
Certificates of excellence and merit are awarded to the best entries in individual categories. "Crystal" awards honor the top campaigns and entries in the overall competition:
And beyond the physical rewards your company could receive, one of the most fulfilling aspects of the competition is the team work involved. Stacey Burke, vice president of corporate communications for TrueBlue Inc., a "crystal" award winner in the 2009 competition, says the company is honored to be recognized for a campaign that involved its employees. The power of camaraderie is celebrated in the company's win, she adds, saying that the VOICE Award that TrueBlue received is a reflection of the hard work and participation of its employees—it is "a celebration of their voices."
For a complete set of instructions, category descriptions, and an entry form, visit the ASA Web site, americanstaffing.net. Entries and fees must be received in the ASA office by Aug. 2.
Questions? Contact Reem El-Khatib, public relations coordinator, at 703-253-2047 or relkhatib@americanstaffing.net.
Reem El-Khatib is public relations coordinator for the American Staffing Association. To comment on this article, e-mail success@americanstaffing.net.
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2010-05-27
The Delta Companies recently received a bronze Telly Award for its ‘Not That Casual Fridays’ video spot to help promote the company’s annual initiative to raise donations for Texas Scottish Rite Hospital for Children.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 27, 2010 – The Delta Companies recently received a bronze Telly Award for its ‘Not That Casual Fridays’ video spot to help promote the company’s annual initiative to raise donations for Texas Scottish Rite Hospital for Children.
The video originally aired at the company’s first quarter meeting where employees were given the opportunity to donate five dollars per paycheck to the hospital for the right to dress casual every Friday for the remainder of 2010. Employees of the staffing firm responded in turn, raising a total of $14,000 for the facility.
The Telly Awards honors the best in film, video, commercials and web production. The awards receive over 13,000 entries in a number of categories annually from advertising agencies, production companies, TV & cable stations, and interactive agencies. Entries are judged by a council of past winners.
To view the winning video, as well as other videos from The Delta Companies, visit http://www.youtube.com/watch?v=DVSK0RzKf0I.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-05-03
Sarah Finley, priveleging team lead for Delta Locum Tenens, provides suggestions to medical staff administrators on what they should expect from locum tenens agencies throughout the credentialing and assessment process.
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2010-04-09
The Delta Companies recently published a white paper entitled “When a Need Turns Critical: The Delta Companies Therapy Recruitment & Staffing Survey,” highlighting the results from a survey of human resource and rehabilitation administrators who provided feedback on their most recent search for a therapist.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 9, 2010 – The Delta Companies recently published a white paper entitled “When a Need Turns Critical: The Delta Companies Therapy Recruitment & Staffing Survey,” highlighting the results from a survey of human resource and rehabilitation administrators who provided feedback on their most recent search for a therapist.
The most notable data centers on therapy administrators’ timing expectations to fill their open position, finding that actual results average between 15 to 20 percent below expectations. In addition, therapy administrators reported on the effects the vacancy had on their healthcare facility. Respondents provided feedback on patient loss, remaining staff overtime, and loss of revenue.
For a copy of the white paper, please visit: http://www.tdcpeople.com/WhenANeedTurnsCritical.aspx.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-04-08
Delta Locum Tenens' Mike Zagami, senior recruiting consultant, talks about how he advises locums physicians on ways to attain the work/life balance.
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2010-03-25
Hospital medicine continues to top the list of locum tenens assignments, up 63 percent versus one year ago, according to a recent study by The Delta Companies published in The Physician Recruiting Standard.
Locum Life
March 2010
Hospital medicine continues to top the list of locum tenens assignments, up 63 percent versus one year ago, according to a recent study by The Delta Companies published in The Physician Recruiting Standard.
“Approximately 60 percent of all U.S. hospitals and managed care organizations directly employ or use hospitalists through a locum tenens agency,” says Robert Goin, director of marketing for Delta Locum Tenens.
Hospital medicine has sustained its ranking as first in assignments since the second quarter of 2009.
Both the physician and facility benefit financially from a hospitalist program,” Goin says.
For more information on The Physician Recruiting Standard and to request a free copy, visit tdcpeople.com/standard.
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2010-03-09
Delta Locum Tenens announced today that it has been named to Inavero’s inaugural Best of Staffing™ list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only client satisfaction award that recognizes exceptional client service in the staffing and recruiting industry.
Delta Locum Tenens announced today that it has been named to Inavero’s inaugural Best of Staffing™ list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only client satisfaction award that recognizes exceptional client service in the staffing and recruiting industry. The 2010 Best of Staffing winners are truly set apart from the rest of the industry through their extraordinary level of client satisfaction.
“We’re very excited to have Delta Locum Tenens make the inaugural Best of Staffing list based on our customer feedback. It highlights our commitment to continually improve our customers’ experience with us as we work together to build long-term partnerships,” said Marc Bowles, chief marketing officer of The Delta Companies.
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. Delta Locum Tenens received satisfaction ratings of 9 or 10 on a scale of 0 to 10 from over 69 percent of their clients, significantly higher than the industry’s average of 55 percent. Best of Staffing participants secured their place on the list by exceeding the national staffing industry benchmark for client satisfaction by more than 22 percent.
“This is a time when clients of staffing firms can and should demand excellence from their recruiting partners,” Eric Gregg, managing partner of Inavero said. “The $86 billion staffing and recruiting industry currently puts more than 2.5 million people to work daily and has become a fundamental component of overall U.S. employment. Inavero’s Best of Staffing program presents an opportunity for firms to differentiate themselves from the rest of the industry, recognizes excellence, and also provides invaluable information about how to continue to meet and exceed client expectations.”
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about Delta Locum Tenens, visit www.deltalocums.com.
About Inavero
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries, with 5 different languages represented. Inavero’s custom created technology platform gathers and reports staffing firm client and candidate satisfaction information through quick online surveys. Satisfaction feedback from more than 100,000 accounting, legal, and staffing firm clients and job candidates is analyzed by Inavero’s team. Inavero’s client feedback system protects more than $4.3 billion in professional service firm annual revenue. Visit Inavero on the Web at: www.inavero.com.
About Delta Locum Tenens
Delta Locum Tenens is the temporary physician business unit of The Delta Companies, a recognized leader in healthcare staffing since 1997. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-03-02
The Delta Companies was recently named as one of the Best Companies to Work for in Texas for the fourth consecutive year. The healthcare staffing firm was recognized in a special section of the February issue of Texas Monthly magazine.
The Delta Companies was recently named as one of the Best Companies to Work for in Texas for the fourth consecutive year and recognized in a special section of the February issue of Texas Monthly magazine.
The statewide survey and awards program is designed to identify, recognize and honor the best places of employment in Texas, benefiting the state's economy, its workforce and businesses.
Companies from across the state entered the two-part process to determine the Best Companies to Work for in Texas. The first part consisted of evaluating each nominated company's workplace policies, practices, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determine the top companies and the final ranking.
For more information on the Best Companies to Work for in Texas program, visit www.BestCompaniesTX.com
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-03-01
Access to government funding is helping to combat the shortage of healthcare providers in rural America, according to the most recent data published by The Delta Companies in The Healthcare Recruiting Standard.
Access to government funding is helping to combat the shortage of healthcare providers in rural America, according to the most recent data published by The Delta Companies in The Healthcare Recruiting Standard.
“The ability for rural health clinics and their providers to access federal funds is driving demand in small populations, especially in the Midwestern United States,” says Matt Robbins, director of marketing for Delta Healthcare Placement.
Placements of healthcare providers in communities with a population of less than 10,000 jumped 15 percent in the fourth quarter of 2009.
“Some states require nurse practitioners or physician assistants in rural clinics in order to keep their funding and candidates looking to expedite the pay-off of their student loans are relocating to these opportunities,” adds Robbins.
The Healthcare Recruiting Standard is a free, quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-02-23
Hospital medicine continues to top the list of locum tenens assignments, up 63 percent versus one year ago, according to the most recent data published by The Delta Companies in The Physician Recruiting Standard.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 23, 2010 – Hospital medicine continues to top the list of locum tenens assignments, up 63 percent versus one year ago, according to the most recent data published by The Delta Companies in The Physician Recruiting Standard.
“Approximately 60 percent of all U.S. hospitals and all managed care organizations directly employ or use hospitalists through a locum tenens agency,” says Robert Goin, director of marketing for Delta Locum Tenens.
Hospital medicine has sustained its ranking as first in assignments since the second quarter of 2009.
“Both the physician and facility benefit financially from a hospitalist program,” adds Goin.
The Physician Recruiting Standard is a free, quarterly resource that provides a summary of current data and market trends in physician recruitment.
For more information on The Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2010-02-08
HCPro's Medical Staff Briefing interviews Shannon Penney and Jeremy Rodriguez of Delta Physician Placement on how to recruit physicians by engaging in social media web sites.
As a medical staff leader or MSP, if you had to sum up your duties in three sentences, could you do
it? Could you also make it sound appealing enough to convince a stranger to move 1,000 miles to
take over your position? Most MSPs and medical staff leaders have not been formally trained to
create and disseminate attention grabbing messages to recruit physicians. However, many are being
asked by hospital administrators to do just that.
“A number of the MSPs throughout the country also do recruiting. In fact, a large number of them are Physicians are increasingly using social networking Web sites, such as LinkedIn, Twitter, and Facebook, MSB: Is it difficult to start using social networking sites if you’ve never used one before?
getting certified as recruiters, largely due to cutbacks at hospitals,” says Richard Baker, CPMSM,
CPCS, director of medical staff services at Gulf Coast Medical Center in Panama City, FL.
Although medical staff leaders are already somewhat involved in recruiting, hospital cutbacks are
forcing them to hone their marketing skills as well. MSPs and medical staff leaders with newfound
recruiting responsibilities should first familiarize themselves with social networking sites, such as
Facebook (www.facebook.com), Twitter (www.twitter.com), and LinkedIn (www.linkedin.com), because
physicians are increasingly turning to these sites to help them find new career opportunities.
If you’ve never heard of these social media sites, here’s a quick rundown. Twitter allows users to
send 140 character updates (i.e., “tweets”) in real time. Facebook allows users to create personal
profiles filled with photos, messages, and links. LinkedIn is a professional networking site for
people who want to keep in touch with industry peers or move up the career ladder. All three sites
are free, although LinkedIn charges a fee for some of its premium features.
Create the right message
Writing tweets is a far cry from writing lengthy advertisements for specialty or association journals.
So how do you boil down your messages and ake them appealing to physicians using social
networking media? Get started with the following tips:
➤➤Know your audience.
If you are untrained in recruiting and marketing practices, you may fall into the trap of describing
career opportunities for physicians in a way that appeals to you, and not necessarily the physician.
"Usually, people write about what they like about the community or what they think is great about
the hospital,” says Shannon Penney, director of recruiting at Delta Physician Placement in Dallas.
But to appeal to physicians through marketing, you should put yourself in the physicians’ shoes.
To do that, you must consider that different age groups look for different perks. For example,
physicians who are fresh out of training place great emphasis on work-life balance, so your
marketing should describe how many days per week they are expected to work (for an employed
position) or how many nights they are expected to be on call (for independent physicians), says
Allan Cacanindin, director of interactive marketing at Cejka Search in St. Louis.
Mid-career physicians are also seeking work-life balance and expanding their practices, so be sure
to mention the referral base, facilities, and equipment that will be available to them, Cacanindin
suggests. Pre-retirees may not be as interested in growing their practices as much as their
younger counterparts, so market your community as a great place for them to spend their golden
years. You may also want to highlight leadership opportunities for these veteran physicians.
➤➤ Elicit an emotional response.
Any physician who is looking for a new career opportunity is dissatisfied with something,
says Penney. They may not be making enough money, feel trapped by a bureaucratic hospital
administration, or want to exchange the buzz of the city for the slower pace of a rural community.
Highlight facts about your community and organization that speak to the physicians’ pain points.
(See the sidebar on p. 7 for sample language.)
“The facts that you want to represent are the facts that support the emotional appeal—not just that
you’re a 230-bed hospital,” says Penney.
➤➤ Play up location.
Physicians oftentimes look for certain things when considering a career move: location and
compensation. “You can offer all the money in the world, but if you’re in a bad location, you’re
not going to get physicians to bite,” says Cacanindin. If you’re in a rural community, Cacanindin
suggests highlighting nearby features, such as mountains, a lake, or even the nearest city if it
is less than a one-hour drive away. Describe the proximity of these features in time, rather than
mileage, which can seem high. For example, write “Less than a one-hour drive from pristine
beaches” rather than “Fifty-five miles from pristine beaches.” You may also want to include
pictures of points of interest on your hospital’s social media pages.
If you’re not in a metropolitan location, Penney suggests using vague terms such as “Southeast”
or “Northwest” to get physicians to bite. “We don’t say Texas unless it is Dallas or Houston, and
we don’t say Georgia unless it is Atlanta,” he says. Why do this? To appeal to a greater pool of
candidates.
“The job of any advertisement is to get as many responses as possible, and someone might look
at Albany, GA, and automatically say ‘I’ve never heard of it—no way.’ They’ve just ruled that out,
but they know nothing else about the opportunity,” Penney says.
Reveal the location of the hospital after the physician has called to inquire about the opportunity
and you’ve described all of the benefits of the hospital and community.
“We hear from physicians all the time, ‘I’m really glad you talked me into going there. I would never
have expected what I saw and I was pleasantly surprised,’ ” says Penney.
➤➤ Accentuate the positive.
When writing a marketing piece, remember that a family physician in rural Iowa performs the same
clinical functions as a family physician in downtown Los Angeles. Focus your social media
marketing less on the clinical responsibilities and more on the unique benefits your specific
organization provides.
“What looks different is their commute to work, their pay structure, administrative duties, and
their lives outside the clinic,” says Penney.
➤➤ Be up front.
Although it’s smart to play up positive attributes and delay disclosing your location if it’s not in a
metropolitan area, be careful not to embellish position descriptions or hide information from
potential candidates.
“Giving physicians all of the information they need will give you a better-qualified candidate because
that candidate is making a more informed decision,” says Cacanindin.
Being honest with physician candidates will not only help with your recruitment efforts, it will also
help with retention. “If you tell candidates up front what is involved, you increase retention because
they know what to expect,” Cacanindin says. “No one wants to be blindsided."
➤➤Ask current physicians what they like about working at your facility.
Need to recruit a gastroenterologist to the community but not sure what to highlight in your
marketing piece? Ask gastroenterologists who currently practice at your facility what attracted them.
“A marketer needs to get it from the horse’s mouth,” says Cacanindin.
➤➤ Remember that less is more.
When writing marketing pieces, skip the long, cumbersome paragraphs. Boil down essential
information into a bulleted list instead.
“Make it five or six bullets that encapsulate what the physician should expect when they walk
in the door on day one,” says Cacanindin.
Penney adds that you defeat the purpose of a bulleted list if each bullet point contains
five sentences. “Less is more,” he says.
Avoid online recruiting pitfalls
Now that you’ve developed concise, catchy marketing messages, it’s time to deliver those
messages to your audience. Hospitals often make three major mistakes when marketing career
opportunities to physicians through social media Web sites.
First, they only use one channel to deliver their message. To reach the maximum number of
potential candidates, hospitals should use several modes of communication, including direct
print mail, e-mail, ads in association or specialty journals, and social networking sites.
(See p. 8 for an in-depth discussion on how hospitals can use social networking Web sites as
recruiting and retention tools.)
Physicians can be found on all three major social networking sites, so it’s a good idea to have a
presence on each of them. Cacanindin suggests starting internally by telling current physicians
about the opportunity and asking them to spread the word through their own social networks.
“Then I’d post it on a Facebook page specific to my organization and a LinkedIn group I belong to
through an association or society,” he says. “Follow up with e-mail and Twitter."
The second mistake that thwarts hospitals’ recruiting efforts is sending marketing to a too-narrow
audience. Market to the masses and let the candidates decide whether they are interested in
following up with you, says Penney. Social networking sites allow you to link your account to others’
accounts, creating a network. When creating a network, don’t discriminate too much. Since social
networking is free, you have nothing to lose if your message gets in front of a few physicians
who don’t match the qualifications you’re looking for.
The third mistake that in-house recruiters often make is failing to consider how much effort it
takes to launch and maintain a social networking campaign. “A lot of organizations are shifting
their marketing toward interactive media, and as they do, they realize they don’t understand the
full impact. It creates more work for them. You need to figure out how you can best support that,”
Cacanindin says. Since MSPs and medical staff leaders who have been handed down recruiting
responsibilities are already pressed for time, they may wish to delegate certain tasks to others
within the hospital who have a strong working knowledge of the Internet.
By following these tips for writing great marketing copy and avoiding these common pitfalls,
MSPs and medical staff leaders will be well on their way to using social media Web sites as
effective recruiting and retention tools.
Use social networking Web sites as physician recruiting and retention tools:
Tips for getting started
to find opportunities to advance their careers. As a result, hospitals need to jump on the social networking
bandwagon if they want to recruit competitively. MSB spoke with Jeremy Rodriguez, senior recruiting
consultant at Delta Physician Placement in Dallas, to find out how hospitals can get started using social
networking Web sites as recruiting and retention tools.
JR: They are easy to use once the sites are up and running. What better way to enhance employee
relations than to have the CEO sit with someone in HR for 30 minutes to get the process started?
The nice thing is that once you get going, you can delegate someone to put information about the hospital
up on the sites, and you don’t have to worry about it too much.
MSB: Should recruiters create accounts on Facebook, Twitter, or LinkedIn as individuals who represent
the hospital or a global account for the institution?
JR: It is important to reflect on your brand and values through your organization’s page. It is better to
unify your social networking efforts by creating one account per Web site, and that account should be
for the hospital. It would get confusing if you had the HR department on Facebook, the CEO Tweeting,
and the recruiter on LinkedIn, all presenting themselves as individuals. Create one account per site
and give multiple people access to it.
MSB: What tone should hospitals take as they present themselves on social networking Web sites?
JR: The great thing about social networking sites is that it is not nearly as formal as your official Web site.
You can put pictures of staff birthday parties on the hospital’s Facebook page, but you wouldn’t
necessarily want them on your Web site.
MSB: What’s the benefit of putting pictures of staff and events on the hospital’s social networking sites?
JR: Every family likes to take group pictures to remember a special occasion and to share with others.
Exposure on the company’s social networking page is something the healthcare organization and staff
members can be proud of.
MSB: How can social networking sites help hospitals achieve community appeal?
JR: Hospitals need to be a part of the community. The hospitals that are successful with social networking
are the ones that have patients following them online. They are tweeting ER wait times every morning
and afternoon. They offer their followers updates on what’s going on at the hospital. Compare those
hospitals to the ones that don’t share any information, and you tell me which one is more appealing.
Many physicians will have the newspapers from the towns that they are moving to sent to their homes.
Doing so helps them feel like they are already a part of the community, even though they may be three
states away. Social networking sites provide that same feeling. A physician who is thinking of joining your
hospital can subscribe to your tweets to get the most recent news.
MSB: How can social networking Web sites help hospitals retain the physicians they recruit?
JR: Hospitals need to make physicians feel like part of the community, rather than a walking dollar sign.
One neat thing you can do is conduct a brief introductory interview with a new physician and post it on
YouTube. Then, link to the video on your Facebook or LinkedIn page or tweet the link to your followers.
It’s a great way to get a new physician’s face and name out to the community and make the physician
feel like part of the family.
MSB: What are some of the dangers of using social networking sites, and how can hospitals avoid them?
JR: Exposure can be perceived in several ways. At the end of the day, it’s a chance for the organizations
to show its transparency. You will always have negative opinions, but as long as you are doing your job,
the positives will far outweigh the negatives.
PrintThis
2010-01-18
The American Staffing Association's magazine highlights winners from tthe 2009 VOICE Awards, including The Delta Companies who took home 11 awards and top honor Best of Show for the second time in three years.
The winners of the 2009 ASA Staffing VOICE Awards competition demonstrated that it is quite possible to "turn economic limitations into very successful communications solutions," said Many staffing firms used humor, grassroots production, and teamwork to deliver efficient and cogent messages to target audiences.
Eric Gilpin, president of the recruiter business unit at CareerBuilder, was another judge for the 2009 competition. "It was great to see the participating firms leading the way in terms of effective communication to candidates and clients," he said.
The third competition judge was Chad Wandler, vice president of strategic services for communications firm Novak Birch. He noted that a competition like this, especially in times like these, serves as a reminder that creativity and strategy are the most important elements in standout campaigns.
"What the VOICE Awards competition provides is an insider's look into the staffing industry," said McFadin. He added that the winning companies "really know staffing, and really know their audiences, and their work reflects that."
The competition recognizes the vision, originality, innovation, creativity, and effectiveness (VOICE) of communications campaigns from ASA member firms in 16 categories, from direct mail to public service. A panel of judges evaluate the entries for
In all, 13 staffing firms were honored in this year's competition. The award-winning entries were displayed at Staffing World® 2009 in Orlando, FL, in October. The 2009 ASA Staffing VOICE Awards competition was sponsored by CareerBuilder, an ASA corporate partner providing customized products and services to help staffing firms increase their exposure among candidates and potential clients.
Awards of excellence and merit celebrate achievements in individual categories in the competition. Entries that display superior qualities overall are honored with "crystal" awards and top honors in the competition: the Communications, Best of Show, and Judges' awards.
"It's exciting to see the energy within the staffing industry and the high-caliber marketing plans being implemented," said Gilpin.
It's very easy to remember a company's name when it's stamped on the pen or mug on your desk, or on the bag leaning against your drawer—and it will likely put a smile on your face when the company name is holding mints, telling you happy birthday, or delivering a chocolate bar. Such positive reinforcement of the corporate identity, supported by solid information about the firm, made Arcus' "high-touch" campaign a branding success. Information that can be reviewed and implemented when needed is important to the preservation of a campaign's shelf life, noted McFadin. It doesn't hurt if some of it can be digested too.
The company's signature red arc dresses its leave-behinds and crosses over seamlessly to its Web site, arcus.net. Clean and interactive, the site provides a user-friendly forum for job seekers, employers, and media professionals to learn about the company's history, services, projects, and company culture. Arcus "put time and energy into its Web site," noted Wandler, "and that makes a very strong impression of professionalism."
Labor Ready "produces work that not only fits with its industry, but also maintains its character—you know it's Labor Ready," said McFadin.
That is key to creating a cohesive and successful campaign. Images that resonate with the company's key audience are complemented by Labor Ready's corporate blue in the firm's NASCAR advertisements, branch signage, and company publications. Clever correlations like these filter through to the firm's winning "20/20 Focus" campaign and celebratory posters, designed specifically for its 20th anniversary. Informative, multifaceted, and fun—and all tucked under a representative hard hat that would make anyone wearing one as a Labor Ready temporary or contract employee feel like a superhero super worker.
To honor its super corporate employees, the firm produced branch of the year videos that showcased well-performing branches and honored them as the company's role models. Labor Ready positions itself as a leader in the industry by providing its clients with Staffing Smarter, an interactive and easy-to-read newsletter that shares valuable information and success stories. The company also connected with its community in a public service event that brought its clients and suppliers together to raise funds for a local charity.
Overall, it's the consistency that makes Labor Ready projects easy to identify, whether they are created for employees, clients, or the community, said Wandler. "The campaign clearly delivers a very favorable impression of the company and the staffing industry overall."
Bright gold, bold black, and big round PSG stamps dress the metropolis and direct Bostonians riding buses, taking taxis, or walking around town to the Professional Staffing Group for the "best jobs" and the "best people." The company strategically placed uniform ads on various forms of transportation media, such as bus decals and taxi toppers, to drive its brand and message all throughout the city.
The individual pieces of this campaign come together great as a whole, according to McFadin, and present "a clear objective with a clear solution." The PSG transportation ads come together great as a whole, according to McFadin, and present "a clear objective with a clear solution." Wandler concurred, adding that the PSG advertisements simply "gets noticed and gets the job done."
A standard often represents that which is common or status quo. But Delta's company publication, the Standard, stands out from the rest and serves as a benchmark for the best. With a bold and uncomplicated aesthetic, Delta places the focus on the invaluable information held inside. It further sets the Physician Recruiting Standard and Healthcare Recruiting Standard apart by providing them free: The company notes these are "the only free, quarterly resources in the health care industry with a summary of compensation, placement data, and trends in health care recruitment."
"This delivers a great service to clients and positions the company as an expert in its field," said Wandler. "This is a great example of strategic communications."
For TrueBlue Inc., the art of collaboration builds employee pride—and 3,000 employees working together created a beautiful and interactive poster that unified six brands into one "strong" company. The company contracted with collage artist Jason Mecier, who melded together employee submissions of photos, business cards, license plates, nail polish, and more to create a one-of-a-kind piece of art. "TrueBlue Inc. does an outstanding job at being aware of the importance of employee morale and taking the necessary steps to make sure morale stays high," said Wandler. The company found special way to illustrate true-blue teamwork.
The JudgesA panel of three judges—two communications specialists and one representative of an ASA corporate partner—judged the 2009 ASA Staffing VOICE Awards competition. Eric Gilpin is president of the staffing and recruiting group at CareerBuilder (careerbuilder.com/staffing), an ASA corporate partner and the sponsor of the Staffing VOICE Awards. He has more than 10 years of experience in the staffing industry, which includes leading a CareerBuilder team in the creation of customized solutions for staffing and recruiting companies. Eric is responsible for developing sales teams and strategies to help clients meet their goals and to promote the staffing industry overall. With people development and industry awareness as priorities, Eric is focused on technology, social media, and product design as key growth drivers for the staffing and recruiting industry. Kevin McFadin is co-founder of Fan Works Design (fanworksdesign.com), which designs Staffing Success magazine, Staffing World® graphics and publications, and other materials for ASA. McFadin has nearly 20 years of professional experience as a graphic designer and illustrator for clients of all types and sizes, including start-ups, national corporations, and nonprofit organizations. His illustrations have been exhibited at the Illustrators Club of the Washington metropolitan area, showcased in juried exhibitions, and featured in trade magazines for the art industry. A portfolio of McFadin’s work is available at kevinmcfadin.com. Chad Wandler is vice president of strategic services for Novak Birch (novakbirch.com). He has 15 years of experience producing effective communications and public relations campaigns for Fortune 500 corporations, start-up firms, and associations—including ASA. Wandler has played major roles in the association’s National Staffing Employee of the Year program, "Hard Facts, Human Faces" public relations campaign, and other media outreach efforts. He previously had worked with a major Manhattan public relations firm and had served as deputy press secretary to Sen. Max Baucus (D-MT). |
PrintThis
2010-01-15
Congratulations to Jessica Edelen, one of our physical therapy travelers who was recently named as one of Healthcare Traveler magazine’s “Travelers of the Year.”
Congratulations to Jessica Edelen, one of our physical therapy travelers who was recently named as one of Healthcare Traveler magazine’s “Travelers of the Year.”
"Jessica was the first traveler ever to be on assignment with our company. She has stuck with us since the very beginning and has traveled all over the United States, from Tennessee to Texas, all the way to Idaho. She currently holds eight state licenses. She is excellent clinically and has a great personality. She represents us well wherever she goes." – Will Ho, Director of Recruiting, Delta Flex Travelers
To view the full article from Healthcare Traveler’s December issue, click here.
PrintThis
2009-12-23
The Delta Companies recently made the 2009 Dallas 100 list of fastest-growing private companies. The healthcare staffing firm ranks twentieth on the current list and has now made the list six out of the last seven years.
The Delta Companies recently made the Dallas 100 list of fastest-growing private companies. The healthcare staffing firm ranks 20th on the current list and has now made the list six out of the last seven years.
Companies who make the list are chosen solely on increased growth in sales over a three year period. The Dallas 100 is compiled annually by The Caruth Institute for Entrepreneurship at the Southern Methodist University Cox School of Business and The Dallas Business Journal.
For more information on the The Delta Companies, visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2009-12-21
The majority of administrators surveyed admitted that they do not have a formal retention plan in place to keep the providers long-term once they're recruited.
In a recent survey published by The Delta Companies, the majority of healthcare administrators who were polled acknowledged that they do not have a formal retention plan in place to accompany their 2010 recruitment efforts.
The survey was conducted at the Medical Group Management Association’s (MGMA) annual conference this past October in Denver, Colorado.
To view results from The Delta Companies 2009 MGMA Conference Survey, please visit: http://www.tdcpeople.com/White_PaperMedical_Groups_Ready_To_Recruit.aspx.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2009-12-07
The Delta Companies recently exceeded their goal of $60,000 in donations for the Texas Scottish Rite Hospital for Children in 2009 and will donate a total of over $65,000 to the facility this holiday season.
The Delta Companies recently exceeded their goal of $60,000 in donations for the Texas Scottish Rite Hospital for Children in 2009 and will donate a total of over $65,000 to the facility this holiday season.
The donation will be split into three types of funding for the facility. A portion of the donation will be provided in the form of a check to the hospital’s orthotics department to purchase custom-made orthoses to patients with special orthopedic needs. Part of the donation will fund “Camp Just Like Me,” a one-week camp for patients who have been diagnosed with the rare congenital disorder arthrogryposis. Finally, a percentage of the donation will be given in the form of educational toys delivered to the hospital by The Delta Companies employees.
More than doubling the amount raised last year, employees of The Delta Companies raised donations for the hospital through a number of events this year. Most recently the staffing firm held a silent auction with the help of over 100 local businesses, raising over a third of the total amount to be donated to the hospital.
The toy delivery and check presentation will take place at the hospital on Friday, December 18, at 10:30a.m.
For media coverage or to learn more about this event, please contact Mike Gianas, Communications Director at (214) 442-4113, or mgianas@tdcpeople.com. Texas Scottish Rite Hospital for Children is located at 2222 Welborn St., Dallas, Texas 75219.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-11-30
Delta Flex Travelers recently surveyed healthcare facilities and providers across the nation regarding their views on supplemental staffing. The results contradict some common misconceptions, revealing what aspects of supplemental staffing are truly most important between them.
Nov 1, 2009
Delta Flex Travelers recently surveyed healthcare facilities and providers across the nation regarding their views on supplemental staffing. Facility respondents consisted of those who hold hiring positions, including members of executive leadership, department leadership, and human resources departments. Provider respondents consisted of those in rehabilitation, allied, and midlevel specialties—some with healthcare travel experience, some without. Both groups answered their own set of four questions. The results contradict some common misconceptions, revealing what aspects of supplemental staffing are truly most important between them.
Assignment locations
One of the benefits of becoming a healthcare traveler is having the flexibility to experience new locations and practice settings on a regular basis. The majority of the healthcare providers responding to our survey stated that, when choosing a travel assignment location, it's not important to be in a metropolitan area. In fact, more than 85 percent of providers with travel experience and 68 percent of those with no travel experience confirmed they do not prefer to be in a metro location. This feedback is favorable for smaller-market communities that have been hit hardest by the healthcare-provider shortage.
The travel experience
When asked what aspects of traveling had the greatest influence on the overall travel experience, 52 percent of both experienced and non-experienced travelers ranked a smooth transition to a new assignment atop their list. In addition, facilities that are traveler-friendly ranked second-highest in importance among experienced travelers. These data support the significance of a traveler's first few weeks at a facility. Creating a smooth transition into a new assignment is affected by first impressions, full-time staff acceptance of a temporary worker, and worksite culture.
The largest discrepancies between experienced and inexperienced travelers can be found in many of the services that experienced providers have come to expect from supplemental staffing agencies. For instance, these travelers noted the importance of cleanliness of housing upon move-in, availability of their recruiter, and accuracy of payroll.
Having a retirement savings plan garnered the lowest response of all. Possible reasons include lack of importance to a group that primarily tends to be younger in age, or a shift in mind-set around financial planning that allows for more flexibility in compensation during the current harsh economic times.
Finally, providers were asked to weigh compensation against the overall travel experience. The vast majority of respondents stated that compensation is of equal importance with the overall experience. Only 13.5 percent of experienced travelers and 4 percent of non-experienced travelers ranked compensation as more important than the overall travel experience, challenging the common perception that travelers are primarily motivated by money.
Is making a profit the most important issue to healthcare facilities, or can this be a challenged perception, as well?
Importance of patient care
Patient care topped the list of concerns when facilities are understaffed, with more than 75 percent of those who took the survey giving that answer. Budget and financial performance was a distant third on the list of concerns, with less than 6.1 percent of respondents ranking this as a top concern when understaffed. Executive and department leadership answered almost identically to the question and listed patient care atop their list of concerns, even over their own staff morale. This viewpoint provides a basis for the use of supplemental staffing agencies when permanent personnel are unable to provide coverage.
Working with agencies
Healthcare facilities were asked what has the greatest effect on the overall experience in working with supplemental staffing, and the top three answers were quality of candidates, availability of the candidates, and price. Experience of the provider ranked a distant fourth in the survey. This supports the notion that facilities are finding value in using less-experienced healthcare professionals. Respondents seem willing to trade years of experience for younger, more passionate healthcare providers with the most recent training.
Cost vs. quality of provider
Finally, when healthcare leaders were asked about the importance of cost vs. quality of providers, all responded that cost is of equal importance to the quality of provider, or that cost is not as important as the overall quality of the provider. None of the respondents said that is more important than the overall quality of the provider.
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2009-11-30
The physician shortage has put increasing pressure on hospitals to ratchet up their recruitment offerings, including sign-on bonuses, income guarantees, generous salaries, and housing assistance.
If bending over backward hasn’t always been part of the physician recruitment process, it certainly is today. The physician shortage has put increasing pressure on hospitals to ratchet up their recruitment offerings, including sign-on bonuses, income guarantees, generous salaries, and housing assistance.
According to the 2009 Review of Physician and CRNA Recruiting Incentives, a Merritt Hawkins & Associates survey of 3,288 physician and certified RN anesthetist (CRNA) placement searches, more hospitals are offering monetary incentives to attract physicians. For example, 1,650 hospitals offered sign-on bonuses to physicians in 2005–2006, and that number rose to 2,795 hospitals in 2008–2009, according to the survey. Similarly, the average sign-on bonus increased from $20,000 to $24,000 in that same time period.
In addition, 31% of hospitals are currently offering hefty loan forgiveness packages compared to only 14% in 2004 through 2005. Although hospital administration often has the final say when it comes to how much money the hospital spends on physician recruitment, medical staff leaders often influence recruiting decisions. Therefore, both hospital and medical staff leaders should have a solid understanding of current recruitment trends and what those trends mean for their facilities. To find out what you need to know to make smart recruiting decisions, MSB spoke with several recruiting experts.
When designing an attractive recruitment package for employed or private practice physicians, the first step is to determine what constitutes fair market value. The hospital must analyze physician salary surveys and market comparisons from physician recruiting firms and the Medical Group Management Association. Hospitals may also do their own research by surveying peer hospitals in their state or neighboring states to get a sense of what others are paying physicians, says Shannon Penney, director of recruiting at Delta Physician Placement in Dallas.
Fair market value is assessed on the entire benefits and compensation package—not just the individual pieces. Thus, if a hospital offers to employ a family practice physician for $140,000 per year, and the median fair market value for family physicians in that market is $160,000, it appears at first glance as though the hospital is low-balling.
However, if the hospital tacks on a $10,000 sign-on bonus and $10,000 in loan forgiveness, that brings the package up to par, says Penney. Staying within reasonable fair market value ranges will ensure that your facility doesn’t breach Stark Law, which limits funds that hospitals receive from physicians in an effort to ensure that neither physicians nor hospitals abuse business relationships for personal profit.
Fair market value should also be a consideration when a hospital offers a private practice physician a net income guarantee. A net income guarantee ensures private practice physicians that they will earn, at minimum, the average salary for their specialty for the first one to two years in a community, says Kirk Mathews, MD, CEO of Inpatient
Management, Inc., and author of HCPro’s PracticalGuide to Hospitalist Recruitment & Retention. “It basically means that as a hospital, we will guarantee that your salary never falls below X. If you make below X, we will write you a check for the difference,” says Mathews.
If there is one mistake that hospitals should avoid, it’s offering a noncompetitive compensation package. “If you’re going to err, err on the high side without breaching Stark regulations. Don’t be the highest out there, but be on the high side,” says Mathews. However, there is a flip side to this coin: If the only card your facility has to play is the money card, it’s likely to see a lot of physician turnover.
“If money is the only thing that brought a physician to your hospital, someone else will come along with more money,” Mathews says.
To find the right balance, chief financial officers, CEOs, physician recruiters, legal counselors, and medical staff leaders should work together to conduct market research and pinpoint appropriate compensation for each specialty in their given community. Keep in mind that fair market value will vary not only by specialty, but also by market. For example, the average salary for family practice physicians practicing in the Eastern United States is $179,530, whereas family practice physicians in the Western United States average $208,996, according to the 2009 Physician Compensation Survey by the American Medical Group Association and Cejka Search.
As long as a recruitment package is within fair market value range, hospitals can work with each applicant to create a customized package that meets his or her needs, says Machele Headington, MBA, vice president of communications and marketing at Yuma (AZ) Regional Medical Center.
For example, when Yuma Regional recruits a new physician to the community, it typically offers a net income guarantee. For physicians struggling to pay down their student loans or mortgages, Yuma may structure that income guarantee so that the physician receives a large chunk of the money right away. “Instead of getting the money at the end of 12 months, we might take the money we would give them during the 11th and 12th months and shift that to the beginning so that it looks more like a sign-on bonus,” Headington explains.
Hospitals can also offer physicians student loan forgiveness or housing assistance rather than a sign-on bonus or net income guarantee. Penney has noticed more hospitals offering physicians interest-free mortgages for a period of time by leveraging their relationships with local banks.
“I’ve seen housing assistance allowances, say $2,000, going either toward the physician’s current mortgage, a new mortgage, or rent during the relocation,” Penney says. “In the past five years, that has increased.”
According to the Merritt Hawkins survey, the number of hospitals offering relocation allowances increased from 2,815 to 3,222 between 2005 and 2006 and 2008 through 2009. The average amount offered for relocation has remained steady at around $10,000.
When considering a new position, physicians often factor in how much effort they will need to dedicate toward building a new practice. Although income guarantees and sign-on bonuses often help alleviate those concerns, hospitals can help further by providing administrative services to get physicians off to a running start. Yuma Regional employs an office practice management support administrator dedicated to the task of helping physicians build a practice. This person helps the physician with everything from deciding what type of
insurance coverage to obtain to purchasing office furniture and hiring staff members.The office practice management support administrator also works closely with the physician’s family during their first year to ensure a smooth integration into the community.
“That takes a lot of pressure off the physician in the beginning if they have that one person they can turn to and stay connected with,” says Headington. Yuma Regional is also working closely with existing medical staff members who are in private practice to identify which ones are willing to accept a new physician into their practices. This practice is somewhat limited by Stark Law but has proven a successful recruitment strategy, as becoming part of an existing group provides new recruits the support they need to get started.
“We can’t pay any of the expenses of the current physician, but we can pay the new physician a portion of the startup expenses,” Headington says.
When developing a recruitment package, hospitals need to take into consideration not only the needs of new recruits, but also of existing medical staff members. If a long-time employed physician finds out that the hospital is paying a newly employed physician in the same specialty $25,000 more, leaders should expect an angry phone call. Leaders should address recruitment packages with existing medical staff members as soon as the hospital identifies a recruiting need.
Penney suggests putting a positive spin on recruiting a new physician. Frame the discussion around the benefits existing medical staff members will enjoy as a result of bringing on a new physician, such as more time at home and fewer nights on call. But even that may not be enough; some hospitals will inevitably have to sweeten the pot for existing medical staff members by increasing employed physicians’ salaries or writing private practice physicians a check.
“If the going rate has gone up, increasing the income of all the other physicians is going to eliminate turmoil and protect you from having your physicians recruited away from you. Recession or not, it is the cost of doing business,” says Mathews.
As you continue to recruit new physicians, carefully consider these tips to help you polish your physician recruiting strategy to make financially sound decisions for your organization and maintain collegiality within the medical staff.
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2009-11-18
The Delta Companies was recently honored by the American Staffing Association with the ASA Care Award for social responsibility.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 18, 2009 – The Delta Companies was recently honored by the American Staffing Association with the ASA Care Award for social responsibility. The national award recognizes outstanding corporate social responsibility initiatives among ASA member companies that produce an overall positive effect on society.
Acknowledged for their partnership with the Texas Scottish Rite Hospital for Children, The Delta Companies is one of only six staffing firms to win the ASA Care Award in 2009. Employees of The Delta Companies volunteer their time and resources throughout the year to participate in a number of events to raise donations, of which 100 percent of the proceeds are given to the hospital.
The Texas Scottish Rite Hospital for Children is one of the nation’s leading pediatric centers for the treatment of orthopedic conditions and neurological disorders. There is no charge to families for treatment at the hospital which operates solely on donations to provide care to children under 18 years of age.
The ASA Care Awards honor corporate social responsibility initiatives that involve employee training and professional development, community engagement, “green” business practices, philanthropy and more. A panel of corporate social responsibility experts selects the winners.
ASA Care Awards winners were honored Oct. 23 at Staffing World® 2009, the ASA convention and expo, in Orlando, Florida.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-11-12
The firm’s in-house advertising team took home 11 awards in eight categories and won Best of Show, given to the best overall single entry in each class. The Delta Companies has taken the top honor twice in the last three years.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 12, 2009 – The Delta Companies recently competed for the American Staffing Association’s VOICE (vision, originality, innovation, creativity, and effectiveness) awards, honoring the best communications campaigns in the staffing industry.
The firm’s in-house advertising team took home 11 awards in eight categories and won Best of Show, given to the best overall single entry in each class. The Delta Companies has taken the top honor twice in the last three years.
The enterprise and each of The Delta Companies’ four healthcare staffing business units were recognized in the categories of print advertising, specialty advertising, multimedia, media relations, web site, public service, publication, and company identification.
No other staffing firm was honored with more awards in this year’s competition. The Delta Companies has now won a total of 24 VOICE Awards in the last four years, including twice winning Best of Show.
ASA VOICE Awards winners were honored October 23rd at Staffing World® 2009, the ASA convention and expo, in Orlando, Florida.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-11-09
The most recent data suggests only a slight increase in compensation for therapists; however, facilities are utilizing additional incentives to lure and keep providers in a competitive job market and an economy which is still recovering.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 9, 2009 – The Delta Companies recently released the third quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
The most recent data suggests only a slight increase in compensation for therapists; however, facilities are utilizing additional incentives to lure and keep providers in a competitive job market and an economy which is still recovering. “Candidates are seeing more up-front money in the form of sign-on bonuses and student loan repayment. Retention bonuses are also being offered, as a way to hold on to the provider long-term,” says Jaeson Babb, director of recruiting with Delta Healthcare Placement. “Facilities are also offering more creative incentives, such as temporary housing to attract candidates having trouble with relocation in a tough real estate market,” adds Babb. In addition, therapists are experiencing additional coverage requests from larger hospitals than in the past. “In the last edition we witnessed a jump in hospitals with greater than 200 beds requesting supplemental staffing. This quarter the trend continued with another healthy uptick as the larger facilities continue to compete aggressively for both physical and occupational therapists,” says Bryan Davis, director of marketing for Delta Flex Travelers. “Interestingly, hospitals in larger communities with a population greater than 100,000 increased their usage of supplemental therapists 12 points during the third quarter of 2009,” adds Davis. For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard. About The Delta Companies The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers. Contact: Marc Bowles Chief Marketing Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
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2009-11-05
The most current data shows that physicians looking to relocate are increasingly making their decision after just one interview.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 5, 2009 – The Delta Companies recently released the third quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The most current data shows that physicians looking to relocate are increasingly making their decision after just one interview. “You are losing if you are not prepared to impress the candidate and their spouse on the first visit,” says Ryan Tipton, executive vice president of Delta Physician Placement. Candidates in all specialties except surgery were placed after the first interview at a higher rate compared to last quarter’s statistics. The largest decrease in second interviews was seen among sub-specialties, where the number of providers who required another interview before they were placed dropped from 31% to 18.9%. In addition, providers are keenly aware of their market value in the current shortage crisis and are taking their time to choose from a number of enticing opportunities across the country. “No longer are facilities competing for physicians on a regional basis but on a national scale. For example, the same Delta Physician Placement candidate interviewed in both Washington and Florida this past quarter,” says Marc Froehle, senior marketing consultant of Delta Physician Placement. For more information on The Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard. About The Delta Companies The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens and Delta Flex Travelers. Contact: Marc Bowles Chief Marketing Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
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2009-10-13
The Delta Companies will be holding its annual silent auction benefitting the Texas Scottish Rite Hospital for Children on the evening of Thursday, November 12.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 13, 2009 – The Delta Companies will be holding its annual silent auction benefitting the Texas Scottish Rite Hospital for Children on the evening of Thursday, November 12 at their office in Dallas.
The staffing firm is asking local businesses to help in their efforts by donating items or making a cash donation, and inviting anyone to attend their Open House between 5pm and 9pm to bid on available auction items. Past auction items have included event tickets, sports memorabilia and travel packages, as well as gift certificates and specialty items.
All proceeds go directly to the hospital in the form of educational toys and books that will be delivered to the facility by The Delta Companies employees during the upcoming holiday season.
The Texas Scottish Rite Hospital for Children treats children with orthopedic conditions, as well as learning and neurological orders. The hospital has over 40,000 outpatient visits and performs over 2,100 surgeries a year. It receives no state or federal funding, and does not charge patient families for treatment at the hospital. The facility relies solely on the generosity of those who donate time and resources to assist in patient care.
For more information on the silent auction or how to make a donation to the event, please contact Shawna Steadman at (214) 442-4101.
About The Delta Companies
The Delta Companies (www.TDCpeople.com) offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-10-07
Delta Flex Traveler's Director of Recruiting, Ryan Anholt, provides his unique perspective on different employment options.
Where to go
To be a traveler you need to be mobile, and you will benefit from being able to move to a new location regularly, bringing more opportunities. Mobility allows you to learn from an assortment of people who can teach you different skills and techniques. You'll also have the ability to share your own unique style and knowledge with your new colleagues.
Being mobile does notmean you will accept only traveling two hours from home. It means opening your mind to the entire country. At the very least, allow yourself to look at multiple states in a region. Obtaining a new license is typically not a difficult task. By planning ahead for time needed to process your application, you will increase the possibility of finding the job that best fits you.
This type of flexibility makes you a very marketable candidate for the best jobs. If you are tied to a specific location for reasons such as family, a spouse's occupation, or children, then travel may not be for you.
An adventure
Travel is an adventure and the reason many travelers have chosen this career. Traveling is a fantastic opportunity to see the country while working. You have the ability to live in an array of different communities, settings, and climates while working with a variety of people.
You must be open to newness and change. Certainly there will be anxieties along the way, such as a meeting new people, learning new processes, and staying in unfamiliar towns. But this is part of the allure of the lifestyle.
When you pull into a new town where you don't know anyone and your only connection to family and friends is the Internet, it is exciting and scary all at the same time. If you fear change and find comfort in stability, then maybe travel isn't for you.
A travel career is a great way to experience various settings to determine what you enjoy and where you can excel. It is also a fantastic opportunity to build your résumé. Many facilities require that you come skilled in certain areas, while others welcome knowledgeable, hard-working people who are willing to learn new skills. This type of flexibility will allow you to gain many different perspectives on caregiving from a variety of skilled practitioners.
Travel will not only help you determine what type of setting you like best, but also the setting in which you can thrive. Gaining this experience will enable you to find out what you want to do, as well as where you want to do it. Perhaps you are only comfortable in one type of setting or specialty. This does not mean that you can't travel, although it will limit your options.
Another upside to travel is that you usually don't get too involved in the politics of a location. Let's face it, many facilities come with their own political forces. As a traveler, you typically aren't there long enough to get involved in or lured into these types of situations. By the time you have all the players figured out, it's time to move on to the next assignment. But it's not all "water cooler" talk at work. You will also build long-lasting relationships and a network of colleagues.
Compensation
It's hard to look at a career without talking about compensation. On average, a traveler will make 31 percent more than a direct-hire position, according to Healthcare Traveler's most recent Salary Survey.
One of the reasons for this is travelers' ability to accept tax-free money. The government allows for tax-free dollars for travelers living and working away from home as long as they meet the requirements. For more information on these guidelines, visit irs.gov/. (For more on this topic, read Tax Facts on "The 50-mile rule ad nauseam".)
Travel might be for you. Maybe you're still not sure. It's good to know that you can stop traveling at any time. You can always look for a direct-hire position or, depending on the circumstances of the travel opening, you may have the option to secure a temporary position full-time.
A temp-to-perm option allows you to assess a facility and get a feel for the people you'll be around every day to determine if it's a place in which you would like to settle down. It truly is a test drive before you buy. Keep in mind, though, that it's a test drive for the employer, too.
The best long-term result is when a temporary position transitions to talks of the provider staying on a permanent basis. A setting in which temp-to-perm is the expected outcome can work out great, as well, but comes with a word of caution. If your mind-set is to find the perfect position, you'll be disappointed. It is too easy to walk away. Everything negative is magnified, and in a normal situation you would work through these bumps in the road. But in a temp-to-perm assignment, it's very easy for the small to become big, and you decide to walk out the door. Approach the temp-to-perm option with an open mind. Acknowledge the positives and negatives, determine deal breakers, and decide what you can live with and without.
ModernMedicine NETWORK
TOOLS
Many travelers are enticed by the tax benefits of traveling. But taxes are complicated. To find out more about tax issues—and avoid an IRS audit—go to http://healthcaretraveler.com/audit/.
COMMUNITY
When your travel assignment concludes, so does your corporate housing. How can you make sure your departure runs smoothly? Find out at http://healthcaretraveler.com/housing/.
Traveling is easy, isn't it?
For many people the decision to travel is easy, and there are many reasons why someone would choose this type of career. But each decision is a personal one. Here are some time-tested ideas on how to make your decision:
In In the end, just make a decision.
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2009-10-01
Attendees at the 2009 ASPR Educational Conference in Minneapolis provided feedback on heatlhcare reform, critical specialties, and use of recruitment firms.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 1, 2009 – In a recent survey published by The Delta Companies, twenty-five percent of in-house physician recruiters say that providers’ concerns over healthcare reform have affected their ability to recruit this year.
The survey was conducted at last month’s 16th Annual Association of Staff Physician Recruiters (ASPR) Educational Conference in Minneapolis. Attendees also provided feedback on topics such as their most critical specialties to fill and use of recruitment firms.
To view results from The Delta Companies 2009 ASPR Conference Survey, please visit: http://www.tdcpeople.com/White_Paper_2009_ASPR_Survey.aspx
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-09-22
The Delta Companies was recently named one of The Dallas Business Journal’s “Best Places to Work in Dallas-Fort Worth,” an annual list which they have made each year since 2006.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 22, 2009 – The Delta Companies was recently named one of the Dallas Business Journal’s “Best Places to Work in Dallas-Fort Worth,” an annual list which they have made each year since 2006.
This year The Delta Companies ranked twenty-ninth among midsize companies. Employees were surveyed by an independent research firm and asked to provide feedback on topics such as the company’s work environment, people practices, personal growth and development, leadership in the organization, and employee recognition.
The Delta Companies has also been named one of Texas Monthly’s “Best Companies to Work for in Texas” for the last three years, solidifying the staffing firm as a best workplace on both state and local levels.
For more information on The Delta Companies, please visit www.TDCpeople.com. To apply for employment within The Delta Companies, please fill out our application or contact Julie Smart, enterprise recruiter, at (800) 521-5060 x4111 or jsmart@tdcpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-09-16
The Delta Companies will be joining employees of Texas Instruments, the Dallas Park & Recreation Department, and other area organizations to clean up Dallas’ Cottonwood Trail on Saturday, September 26.
DALLAS, TEXAS – September 16, 2009 – The Delta Companies will be joining employees of Texas Instruments, the Dallas Park & Recreation Department, and other area organizations to clean up Dallas’ Cottonwood Trail on Saturday, September 26.
Volunteers will meet at the Willie B. Johnson Recreation Center to work from 7:30am to 11:30am to clean up the trail in conjunction with the Dallas Park & Recreation Department’s Communities Against Trash litter prevention campaign.
Once fully developed, The Cottonwood Trail will connect Preston Ridge to White Rock Lake, providing thirty-five miles of urban activity paths, reducing traffic and air pollution.
Past benefactors of The Delta Companies Day of Caring have included the Boys Club of Dallas, The Children’s Advocacy Center of Dallas, and the Jireh House.
For more information on how you can join The Delta Companies Day of Caring or other philanthropic initiatives, please contact Mike Gianas, Communications Director at (214) 442-4113 or mgianas@tdcpeople.com.
About The Delta Companies
The Delta Companies (www.TDCpeople.com) offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through four companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-08-27
See the story of the last of the four wishes recently granted to Austin Webb, a young boy whose dream was to sit in the hot seat on the ABC game show “Who Wants to Be a Millionaire.”
In 2008, The Delta Companies employees donated twenty-five thousand dollars to the Make-A-Wish Foundation of North Texas to grant the wishes of four children with life-threatening medical conditions.
The last of the four wishes was recently granted to Austin Webb, a young boy whose dream was to sit in the hot seat on the ABC game show “Who Wants to Be a Millionaire.” The wish is number 4,000 granted by the foundation.
Click here to see the story of Austin’s appearance from Dallas/Fort Worth’s WFAA-Channel 8 News.
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2009-08-18
Inc. magazine recently ranked The Delta Companies number 1,093 on its third annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 18, 2009 – Inc. magazine recently ranked The Delta Companies number 1,093 on its third annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The staffing firm has made the list in each of the last three years.
The Delta Companies grew revenue from $14.5 million in 2005 to $56 million in 2008 with a growth rate of over 285 percent, more than doubling the median growth rate of 126 percent for companies on this year’s list.
The Inc. 5000 is ranked according to percentage revenue growth from 2005 through 2008. To qualify, companies must have been founded and generating revenue by the first week of 2005, and therefore able to show four full calendar years of sales.
Additionally, they have to be U.S.-based, privately held, for profit, and independent -- not subsidiaries or divisions of other companies -- as of December 31, 2008. Revenue in 2005 must have been at least $200,000, and revenue in 2008 must have been at least $2 million.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-08-15
In a recent survey conducted by Delta Locum Tenens, healthcare facilities and physicians nationwide were asked about how they work together on billing and reimbursements.
In locum tenens, communication and training are key to increased reimbursements.
In a recent survey conducted by Delta Locum Tenens, healthcare facilities and physicians nationwide were asked about how they work together on billing and reimbursements. Respondents from facilities included administration, human resources, and credentialing/privileging personnel. Provider respondents included physicians from a number of specialties.
Each group answered a short set of questions. The results of the survey help to identify common issues between the two groups that can be resolved by better understanding each other's expectations with regard to the subject of billing and reimbursement.
To view the full article, click here.
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2009-08-12
It's the story of a coach turned staffing executive. Jeff Bowling was coaching college baseball when he left to work for...
| Case Study: The Delta Companies, SI Review August 2009 |
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By Julie McCoy
It's the story of a coach turned staffing executive. Jeff Bowling was coaching college baseball when he left to work for Merritt Hawkins & Associates as a recruiter. While he was at Merritt Hawkins, a father on the baseball team asked him to come back and went so far as to volunteer to fund a start-up staffing company for Bowling if he were to continue coaching the father's son. Bowling took the father up on his offer and in October 1997, Delta Medical Consulting, now The Delta Cos., was born. A Focus on Healthcare, Finance/Accounting A Thriving Company with Plans to Grow More The Delta Cos. has made the Inc. 5000 list for the second year in a row, moving up 589 spots to no. 1,001. The Inc. 5000 list measures revenue growth, and The Delta Cos. experienced a growth rate of 368% from 2004 through 2007. Additionally, The Delta Cos. has made Staffing Industry Analysts' list of Top 10 Fastest-Growing Staffing Companies all four years SIA has had the list. It claimed the no. 7 spot on the list in 2008, up from no. 10 in 2007, no. 17 in 2006 and no. 21 in 2005. Joint Commission Certified "Participating in the voluntary Joint Commission certification process has allowed us to thoroughly inspect and reevaluate our systems and standards of operation," comments Mike Kohrs, VP of Delta Flex Travelers. "Through this evaluation, we have enhanced our systems for tracking and auditing for compliance, and we have gained a new level of confidence in the quality of our work and the fitness of our healthcare providers. The Joint Commission Gold Seal of Approval also serves as a symbol of quality to our customers, and they can trust that we have taken measures to ensure we have not compromised their own high standards and compliance requirements. Overall, we believe the investment of capital and human resources has been worthwhile and added real value to our organization." Invest in Your People and Success Follows The Delta Cos. also encourages staff to go above their job descriptions. The company aims to grow staff not only professionally but also personally, by providing them with access to resources such as wellness programs and financial seminars. Additionally, The Delta Cos. provides staff with a defined career path; they know where they are going to be in six months to a year within the company. At the Delta Cos., the staff is not only happy but also provided with the tools they need to grow and succeed. So it's no wonder The Dallas Business Journal has named the company one of Dallas-Fort Worth's "Best Places to Work." The Delta Cos. also has made Texas Monthly's list of "Best Companies to Work for in Texas." Rewards and Challenges Other rewards include "making it all come together and work smoothly" and "building the business and watching it grow," Bowling explains. The challenge is trying to find a balance between being patient for something to get done and being more aggressive in trying to get it done, says Bowling. It's all about "deciding when to push on the gas and when to let up," he says. Satisfied Clients Coulter needs doctors who are willing to come to a rural town, and Delta Physician Placement is able to weed out the ones who aren't, he points out. "They're experts at it," he says. "They help you tailor your message." Coulter, who works with more than a dozen other companies, says Delta is his "No. 1 partner" and "the creme de la creme." What he likes about the company -- and its secret to success -- is its strong customer service, he says. "There's nothing that's above and beyond the call of duty for them," he explains. "It's all just the normal course of business for them. I wouldn't hesitate to recommend them. I think they're the best in the business right now, so I guess that makes them a 10." Cookie Fielkow, director of physician recruiting at Affinity Health System, who also works with Delta Physician Placement, says, "What I like is they've got a great research team, a great marketing team. They understand the industry. They understand physician recruiting. I have a recruiter that I think is absolutely the greatest." Fielkow says she appreciates that Delta Physician Placement is always honest and a straightshooter with her. "It's the only way I work," she says. Says Fielkow, "Delta is the only national hybrid company we use at this time. The thing I like about Delta is that they're always on top of market research. It's a young company. It's an aggressive company. Yet they do treat their candidates and clients in a respectful fashion. It's all about relationship building. They allow their in-house recruiter to build a relationship with us. You can build the best staffing company in the world, but if the relationship isn't there, it's of no use. I just think they're geared for extraordinary service. They really are involved the entire way." Kevin Hockenberry, director of physician recruitment, Altoona Regional Health System in Altoona PA, says he likes the stability that Delta Physician Placement provides. He's always worked with the same recruiter, Andy Guenther, in the more than three years he has gotten people through Delta Physician Placement. "I don't get passed around to other people," he says. Hockenberry describes Guenther as a stellar recruiter. "He is creative. He is hard working, and he is persistent in a very positive way. He doesn't give up. Andy is a top-notch recruiter and is wonderful to work with." On a scale from 1 to 10, Hockenberry gives Delta Physician Placement a 9.5 and Guenther a 10. "Delta is a top-notch company," he says. "Andy is a top-notch recruiter." Hockenberry says he's also impressed with Guenther's business partner, Linzi Bourgeoise. Of all the companies he's worked with, Hockenberry says Delta Physician Placement is in the top five. "They speak with physicians for hours," he says. "They speak with the spouse. The spouse is an important piece." Delta also thorough in screening candidates, Hockenberry points out. "They don't want to send someone who doesn't want to be here. They do a good job of upfront screening." Happy Candidates, Too Ruiz, who works with other staffing companies as well, says of Delta Locum Tenens: "They're actually able to get me the rates I'm looking for. We're on the same page as to what my needs are as a physician, professionally and financially. They've been able to find me enough work to satisfy my needs. My contact people at Delta are down to earth. They're easy to speak with. They get back to me right away. I can't say anything bad about them." On a scale from 1 to 10, Ruiz says he'd give Delta Locum Tenens a 9.5. "Delta is one of the better companies that I've had the pleasure of dealing with. The bottom line for me is they have been able to find work for me, and keep me as busy as I'd like to be." David Atchley has taken locum tenens assignments through three different companies in his career, and of those Delta Locum Tenens is the best, he says. "They seem to have negotiated better terms with the hospitals I've worked for. They manage to get more money [for me] than the other companies have. They pay weekly. The other two companies I worked for, you turned in your hours and you wouldn't be paid for like two weeks. That can make it difficult when you've got bills to pay. With Delta you turn in your hours and if you have direct deposit, then it gets deposited on Friday. That helps." Continues Atchely, "They've been very good about lining up assignments for me. They've been responsive if I've had any kind of difficulties and helping to get those resolved. Just overall, it's been a good experience working for them." Edward Robson is a hospitalist through Delta Locum Tenens and has worked with the company for three years. "They're a very good company to work for," says Robson. "They're responsive to my needs. They pay quickly compared to other companies. They don't place any restriction in terms of traveling." Robson, who used to work with other staffing companies in addition to Delta Locums is now working strictly with Delta Locum Tenens, and he has recommended the company to other physicians. Strong Community Involvement Organizations to which The Delta Cos. has donated money in the past include the Texas Scottish Rite Hospital for Children, the Boys & Girls Club of Greater Dallas, the Dallas Children's Advocacy Center and Greater Lewisville Cares. During the 2007 holiday season, The Delta Cos. held a silent auction to purchase more than $17,000 worth of toys for the Texas Scottish Rite Hospital for Children, and the hospital was a philanthropic focus for the company again in 2008. The Delta Cos. also has contributed to the Make-a-Wish Foundation of North Texas. The staff also has volunteered and raised money for the American Heart Association, Susan G. Komen Foundation and Big Brothers Big Sisters of America. The average employee contributed more than $254 to charitable organizations in 2007, according to Bowling. A Background in Healthcare |
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2009-08-07
Physician extenders, such as nurse practitioners and physician assistants, are finding a growing job market as a result of the current physician shortage.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 7, 2009 – The Delta Companies recently released the second quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
Physician extenders, such as nurse practitioners and physician assistants, are finding a growing job market as a result of the current physician shortage. “Placements of mid-level providers continue to climb and fill the void in smaller communities as it becomes more difficult for them to attract primary care physicians,” says Matt Robbins, director of recruiting for Liquid Medical Recruiting. More specifically, the need for physician extenders with fewer than 2 years experience or over 10 years experience is on the rise. In addition, the category continues to bring in top pay in comparison to rehabilitation or allied providers. For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard. About The Delta Companies The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting. Contact: Marc Bowles Chief Marketing Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
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2009-07-28
This year’s list reveals that The Delta Companies is one of only four firms that have remained on the list since 2005, signifying at least 25 percent annual organic growth since 2001.
The Delta Companies Remains in Top 10 of Nation’s Fastest-Growing Staffing Firms
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 28, 2009 – Staffing Industry Analysts recently announced their annual list of fastest-growing staffing firms, or “25% Club,” which includes firms with a compound average annual growth of 25 percent or more between 2004 and 2008.
This year’s list reveals that The Delta Companies is one of only four firms that have remained on the list since 2005, signifying at least 25 percent annual organic growth since 2001. The staffing firm remained in the top 10, ranking eighth overall, with revenue of $56 million in 2008 and a compound annual average growth over five years at 58.8 percent. The firm’s continuing focus on retention and improving the customer experience are two of the primary reasons The Delta Companies has experienced sustained growth. For more information on The Delta Companies, please visit www.TDCpeople.com. About The Delta Companies The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting. Contact: Marc Bowles Chief Marketing Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
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2009-07-10
With primary care physicians in demand almost everywhere, there's not a region in the nation that wouldn't love to claim you as its own. The question is: Which state is best for your bank account, your career, and your peace of mind?
Medical Economics recently interviewed Ryan Tipton, executive vice president of Delta Physician Placement, regarding their cover story entitled, "America's Best Places to Practice." The top 10 states were determined by evaluating overall compensation, malpractice liability insurance rates, cost of doing business, health insurance competition, and the mix of public and commercial payers, in addition to quality of life factors.
Click here to view the article.
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2009-07-09
Andy Guenther, a physician recruiter with Delta Physician Placement, argues that physician retention policies are crucial in today's difficult recruitment environment and offers strategies proven to retain physicians.
The challenges associated with today's complex medical environment are well known and widely discussed—declining reimbursements, increasing uncompensated care, additional government intervention, and a troubled economy all require a tremendous amount of focus from the individuals in the C-level of any healthcare entity. All too often the demands required in these areas distract administrators from perhaps the most critical issue facing healthcare over the next 10 years—retention.
The shortages in the physician marketplace have been debated for some time, but ask any CEO who is recruiting internal medicine, neurology, or otolaryngology if there are shortages in these specialties and the resounding answer is yes. In 2010, there are a total of 210 physicians transitioning from training in otolaryngology to the full time practice of medicine. With over 5,700 hospitals in operation nationwide, (90+% of which are actively recruiting) the magnitude of the problem becomes clear. As a national physician placement firm that conducts well over 750 assignments annually, it seems clear to us that a comprehensive, well thought out retention plan will be critical for all facilities wishing to succeed in the future.
In 2008, Delta Physician Placement accepted a consulting assignment with a hospital system located throughout the Midwest to review and evaluate both their recruitment model and their retention plan for existing physicians on staff.
Of the hospitals surveyed, every facility indicated that their retention practices lacked structure, focus, and content. In fact, most of the facilities surveyed did not have a formalized retention plan on paper that was communicated across all organizational levels. This is not meant to convey that it wasn't an issue of importance for the system; instead it was not given the level of priority tasking necessary in today's environment.
Following completion of the consulting assignment, several key points were outlined as being critical in establishing a successful retention program:
A Formalized O3. (One on One) This process should be implemented during the first year of service. These sessions should take place at the 30, 60, 90, 180, and 365 day marks. It is important to note that these are not intended to be performance reviews. Instead, these are meetings designed to "check the pulse" of the physician and gain an understanding of the good, the bad, and the ugly from his or her point of view. The keys to good 03 sessions are simple: they are regularly scheduled; never missed; the primary focus is on the new physician; and careful, complete note taking and follow up is essential. By approaching the one-on-one process in this manner, facilities will see greater engagement and more collaboration from their new hires.
On Board for Success. Define and document a formalized on-boarding process for new physicians. Set them up for success from the beginning and you will be rewarded with a long-term provider. Successful facilities recognize that not one person can oversee the recruitment and liaison functions. This liaison function oversees both the physician's integration into the medical community and makes certain that the spouse and children are integrating into the community as well.
Don't Forget the Better Half. Formalized O3 meetings with the spouse/partner of the physician are also critical. While these do not need to occur with the same regularity as the physician, they should still be implemented at three month intervals over the first year of service.
The Pursuit of Happiness. Recognize that a positive, energized staff leads to the same sense of purpose within your physician structure. It is critical that facilities not kid themselves. Medicine is full of unique and different challenges that cannot always be foreseen. The energy created through growth and development of the staff is transferrable and can mean the world to a physician when times are tough.
Clean your own House. Hospital administration must be aware and understand the pressures physicians face. Reducing that pressure through effective supply management, IT support, and custodial services can make a huge impact in influencing retention.
Open Forums Work. A well marketed, inviting and open forum for physicians can foster an environment of trust. It is critical that administrators "close the loop" on feedback and ideas. Failure to do so will dramatically reduce trust and can be detrimental to the long term prospects for a physician. A very consistent comment made by physicians to recruiters is that their current hospital "just doesn't listen." Are you listening?
Generational Issues Matter. The perspective and reality of a Generation X physician varies wildly from those of a "Millennial" or those of a Baby Boomer physician. Understanding what is important to each generation can absolutely make the difference in a physician deciding to stay or leave a community.
Learn when they do Leave. All facilities will have providers who leave even under the best of circumstances. The very best organizations strive to learn something from each and every event. Exit interviews can give a facility unique insight into the mind of a physician.
Invite them Back. Just because a provider leaves your facility does not mean he or she cannot remain a member of the family. Thorough follow up with past members of your staff can give your facility both a leg up on securing a physician's return or a unique advantage in securing other providers who are close with your former employee. Does your facility have an alumni program? Do you invite them back for special events, holiday parties, etc.? These types of activities will create influencers and word of mouth advertising that is invaluable in today's market.
"We get far superior cooperation with kindness and communication," said one administrator in the St. Louis metropolitan area. "I'll ask my doctors what is lacking in our system that prevents them from getting their job done. You can change the relationship, but you do it with actions, not words."
It is easy for a facility to become fixated on short term issues or results, but a long term view needs to be a critical part of a facility's focus. Recognition at the national level that the shortages are real and legislation designed to improve physician supply seem to be imminent, but the length of time that these solutions will take to implement presents a challenge not easily surmountable. Those facilities with clearly defined goals and objectives in the arena of retention will consistently excel in physician relations, have greater buy-in for key initiatives (i.e., quality, pay for performance) and outperform peers who don't take the same steps.
Andy Guenther is a recruiting team lead with Delta Physician Placement, the full-service physician search firm of The Delta Companies, and is a member of The Delta Companies Thought Leadership Council.
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2009-07-02
The results of the survey have been released in a white paper entitled, “Things Are Not Always What They Seem: Common Misconceptions in Supplemental Staffing.”
Delta Flex Travelers Conducts Survey on Supplemental Staffing
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 2, 2009 – Delta Flex Travelers recently published results from a survey taken by healthcare facilities and providers regarding their views on supplemental staffing.
The results of the survey have been released in a white paper entitled, “Things Are Not Always What They Seem: Common Misconceptions in Supplemental Staffing,” and reveals what aspects of supplemental staffing are truly most important between them.
For a copy of the white paper, please visit http://www.flextravelers.com/CommonMisconceptions.aspx.
About Delta Flex Travelers ###
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@TDCpeople.com
http://www.TDCpeople.com
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2009-07-01
The results of the survey have been released in a white paper entitled, “Locum Tenens: Communication and Training is Key to Increased Reimbursements."
Delta Locum Tenens Conducts Survey on Healthcare Billing & Reimbursements
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 1, 2009 – Delta Locum Tenens recently published results from a survey regarding how healthcare facilities and providers work together on billing and reimbursements.
The results of the survey have been released in a white paper entitled, “Locum Tenens: Communication and Training is Key to Increased Reimbursements,” and helps to identify some common issues between hospitals and physicians that can be resolved from a better understanding of each other’s expectations on the subject of billing and reimbursements.
For a copy of the white paper, please visit http://www.deltalocums.com/CommunicationandTraining.aspx.
About Delta Locum Tenens
Delta Locum Tenens is the temporary physician business unit of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
###
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2009-07-01
While healthcare staffing overall is down, it is still doing better than other sectors of staffing. Staffing Industry Analysts predicts industrial staffing to be down 24% this year, while office/clerical staffing is expected to dip 25%, and finance/accounting staffing is forecast to take a 25% hit.
Issue Date: Staffing Industry Review Magazine
July 2009 Issue, Posted On: 6/29/2009
Measuring the Health of Healthcare Staffing, SI Review July 2009
By Julie McCoy
Early this year, Joe Boshart was forced to do something he's never had to do in the 16 years he's been in healthcare staffing. In January the CEO of Boca Raton FL-based Cross Country Healthcare had to lay off some of his company's internal staff -- 6% to be exact -- because of the recession. "It was not a good day," he admits. Cross Country normally loses people through attrition, but business was declining faster than attrition, Boshart explains.
About half of Cross Country's revenue comes from travel nurse staffing, and between January and March demand for travel nurses was down by 50%, according to Boshart. He describes the current environment as "brutal" and the toughest one he's seen in his career. "Candidly, I don't know how bad and how deep this recession will be," he says.
Healthcare Staffing Starting to Get Sick
Many healthcare staffing firms, like Cross Country, have been hit by the economic downturn. After several years of growth, healthcare staffing revenue is expected to decline 23% this year, according to Staffing Industry Analysts, the publisher of this magazine. Healthcare staffing is expected to generate $8.8 billion this year, down from $11.4 billion in 2008.
The two strongest sectors in health-care staffing are locum tenens and allied, whose revenue is expected to grow by 5% and 20% respectively this year. Mean-while the two weakest sectors, travel nursing and per diem, are expected to decline by 33%.
"The physician area is the hottest; nursing is the coolest. Allied health is warm to hot," says Rick Jackson, CEO of Alpharetta GA-based Jackson Healthcare. Adds Cross Country's Boshart: "Physicians are a revenue generator. Most nurses are a cost generator. You want more physicians and less nursing. Allied is somewhere in between."
While healthcare staffing overall is down, it is still doing better than other sectors of staffing. Staffing Industry Analysts predicts industrial staffing to be down 24% this year, while office/clerical staffing is expected to dip 25%, and finance/accounting staffing is forecast to take a 25% hit.
The healthcare industry continues to add jobs in the recession -- just not nearly as many as in the past. In March, for example, healthcare added 13,500 jobs, whereas last year the industry added, on average, more than 30,000 jobs per month, according to Bob Livonius, CEO of Medfinders, formerly Nursefinders. "The slowdown is significant, but the fact that it's [the healthcare industry is] still growing is a good thing," says Livonius. "That means this is a place where people can still find employment."
The number of hospital workers de-creased by 700 in March, Livonius says, but that's less than one-tenth of a percent of the total workforce, he points out. "Seven hundred people is pretty insignificant," he says. "We don't believe those were clinical positions."
Challenges
One of the challenges that healthcare staffing is facing right now is that people are losing their jobs, and therefore their health insurance, so they're going to the doctor less, says Mark Stagen, CEO of Marina del Rey CA-based Emerald Health Services.
Another challenge is that hospitals are cutting back on their use of temp-orary workers because their revenue is down, Stagen points out. "They can't issue bonds or borrow money. Their endowments are down significantly. Endowments usually account for a big chunk of their budget." Cross Country's Boshart says: "Hospitals have really hit the wall because of the credit crisis. Hospitals are seeing a four-fold increase in interest rates and thus interest cost to finance short-term liquidity. That's a new variable we've never dealt with before."
Also adding to the revenue shortfall that hospitals are experiencing is that they aren't getting reimbursed adequately compared to the expenses they incur, points out Andrea Boehme-Hernandez, president and CEO of North Carolina-based Medstaff. "Reimbursement can put a stress or strain on the hospital itself, and that can cause them difficulty in hav-ing the ability to bring more doctors in," she says. "That means the existing doctors have to take on more patients."
Kathleen Gilmartin, CEO of Sunrise FL-based Interim Healthcare, says managing costs and trying to keep clients have posed challenges for her company. Medstaff's Boehme-Hernandez says she's been able to keep existing clients because she has a long-standing history with them but that adding new clients has been hard. "For now, new business development is slow," she says.
Steve Swan, president of Valley Healthcare Systems in Gold River CA, says the high cost of workers compensation in his state and the possibility that it could get even higher is a challenge for his company. Also, shrinking gross margins are a concern for healthcare staffing com-panies in general, Swan says.
Susie Brown, chief operating officer of Huntsville AL-based D and Y Staffing, says communicating and working at a time when there are more questions than answers is challenging. Brown -- who has been with her company for nearly 18 years and endured her fair share of recessions -- says this one has the most unknowns. "I think it's provided a greater level of anxiety than in the past. There's a higher level of uncertainty. It just raises more questions than we've seen in the past."
Trends
What are some trends that are taking place in healthcare staffing right now? For one thing, companies that used to do nurse staffing are switching to allied staffing because it's doing better, says Jeff Bowling, CEO of The Delta Companies. Also, a lot of non-healthcare staffing companies are talking about entering the allied and locum spaces, Bowling points out.
"They'll be in and out of the allied space before we know it," he says. "In the locum space, that is such a different animal than travel or per diem that we're afraid that they're going to leave the customer with a bad taste in their mouth in the long-term. We're just concerned about what it's going to do to insurance rates down the road, to the image or the brand of locum tenens. Not to our brand, but to the industry's image. That's at risk. It's not as easy as it looks. People see the growth and the margins and they run to it, but it's very complex and very risky."
Another trend is that hospitals are being more cost-conscious, says David Baldridge, president of CompHealth's locum tenens division. Now more than ever, hospitals are looking at how they're spending their money and making sure they're not wasting it, he points out. "Everyone is looking at costs and figuring out how to manage those," he says. "All costs need to be scrutinized and looked at. Everything has to go through a much more rigorous approval process. There's more scrutiny on [whether or not] you need to bring on another locum tenens physician. A locum tenens physician is a revenue generator and will offset expenses."
Hospitals also are putting more emphasis on internal float pools and not using temporary workers as much, says Medfinder's Livonius.
Peter Dameris, CEO of Calabasas CA-based On Assignment, says nurses are asking for more hours, and some retired nurses are seeking to rejoin the workforce. "They had retired thinking they were okay [financially]," he says. "Now they're thinking that they should go back to work." He adds that, "Nurses are willing to work for less because there are fewer opportunities, and they want to work. Supply has increased; demand has dropped. That means more nurses are willing to work for a different price than they were just three or four months ago."
Some Still Growing, but at a Slower Rate
Healthcare staffing companies have still been able to grow in these difficult economic times. It's just that they're growing at a slower rate than they have in the past. The Delta Cos., which generated $55 million in 2008, expects its revenue to reach $70 million this year, according to Bowling. While that approximately 25% growth is good, it's not anywhere near the on average 60% growth that the company has experienced the past five years, Bowling points out. "Job orders are down, even for us -- less so in locums than allied," he says. "We're working harder to have the same level of growth, the same level of revenue."
Bowling says his company has continued to grow because it's focusing on the allied and physician space and not nursing, and in general is aware of what's happening in the healthcare sector. "We're running the bases with our heads up," says Bowling. "We're very cognizant of what's going on around us." The Delta Cos. hired 45 internal staff companywide between January and April, bringing the total to 245.
Jackson Healthcare expects revenue to grow 10% to 15% this year, down from the 20% to 30% growth it has experienced in previous years, according to Jackson. Jackson says this has been one of the most challenging years he's experienced in the 30 years he's been in healthcare staffing. "It was the most difficult year to budget, because of the uncertainty," he explains. Yet the still-growing Jackson Healthcare continues to beef up its staff: The company -- which started off the year with 500 people -- added 120 people between January and April but also lost 20 people due to turnover, so now it has 600 people on its staff, according to Jackson.
David Alexander, CEO of Atlanta-based Soliant, says he's hoping for 2% to 7% growth this year, smaller than what his company has experienced in the past.
Medstaff's Boehme-Hernandez says she's hoping for zero to 10% revenue growth this year, whereas last year she had 29% growth. "We'll be flat or a little better. There is no projection showing us declining. We're not showing any projections of loss."
Emerald Health Services also is still growing, but at a lesser rate, says Stagen. For the first time in its seven-year history, Emerald Health will experience less than double-digit growth this year, he explains. He has had to take some cost-cutting measures, including reducing his company's headcount slightly. But Stagen at least takes a little comfort in knowing that he's not alone. "It's going to be a tough year for everybody," he stresses.
Diversification, Niches Key to Success
Many healthcare staffing companies have found being diversified or having a niche to be beneficial, especially in these tough economic times. Soliant's Alexander says his company is diversified in terms of both the sectors it staffs and its client base. The majority of Soliant's business comes from allied and pharmacy staffing, which are strong. Just 33% of Soliant's business comes from nurse staffing, which is weak. Also, Soliant's largest client accounts for just 3.5% of the company's overall business. "The secret sauce is we're well diversified," says Alexander.
Interim Healthcare's Gilmartin says her company is growing because the majority of its business is generated from home healthcare. About 85% of her business comes from home healthcare while the remaining 15% comes from healthcare staffing. "It makes us more balanced," says Gilmartin. "We're not so vulnerable as a company. When staffing is on the decline, home healthcare is doing well. We enjoy that balance in our lines of business. Interim Healthcare differentiates itself by being in multiple businesses. ... If we had all our eggs in one basket, we'd definitely be feeling differently." The goal for Interim as a company is to have double-digit growth this year, but Gilmartin says she'd be happy if the healthcare staffing part of her business is flat. "I think it's going to be a tight year for staffing," she says. "I think we're going to have to be prudent with how we're spending resources."
TeamStaff has been able to weather the economic downturn because it has a division that provides healthcare and logistical staffing specifically to the federal government, says CEO Rick Filippelli. "We see strong demand continuing," he says. "You have more veterans returning, as people are pulled out of the Middle East. We feel we're in a good spot. We feel demand remains strong. We feel somewhat insulated from what a lot of other companies are experiencing."
Don Mooney, president and CEO of Nurses Etc. Staffing in Universal City TX, says his company also has succeeded by focusing on the government sector. "I think this is one of our best years. We've got some good people in place. That's one of the reasons why. San Antonio is still a good market, a decent market. We're slow to get hit by any upsurge or downswing. San Antonio still has a large military contingency. With the military, we're reconfiguring. The Air Force and the Army are consolidating down here. They're spending about $2 to $3 billion on construction of a medical facility. ... There's a lot of activity here. We're working in both the public and private sector."
Concludes Mooney: "Government is continuing to do well. I'm so busy writing proposals. It's just hot. If you know what you're doing and are good at what you're doing, if you're small and nimble and don't create too much overhead, you'll do well. We pay our people decently. We're looking for ways to do better. ... We try to create an environment where people want to be here. We create the right culture. We're starting to get the right people."
Slowdown a Good Time to Make Improvements
Valley Healthcare Systems' Swan says his company hasn't been idle during the economic downturn. Instead, it has used the time to make some in-house improvements to its IT systems. "Yes, this year has been challenging economically, but we can sit on our hands and wait for things to get better, or we can use this time to fortify the way we do business and improve both systems and processes," comments Swan. "It is statistically inarguable that the decline in [hospital] admissions is only a lull before the storm, and all companies in this industry should be improving their business in order to support their customers when the supply and demand disparity for labor once again becomes the greatest concern for the facilities we support."
Stimulus Should Give Healthcare a Boost
The economic stimulus package that was recently passed by the Obama administration contains $59 billion for healthcare, of which more than $20 billion will be allocated to health information technology and the creation of electronic medical records.
"Hospitals usually have backlogs of medical records and that impacts their revenue," explains Kristin Ellis, president of Kforce's health and life sciences division. "There's a more manual process. ... Now there's really money flowing to them to give them financial incentive to migrate their records as quickly as possible. It automates the payment cycles of hospitals. Some hospitals are more automated than others, but there aren't many that are fully automated today."
Tony Gregoire, senior research analyst with Staffing Industry Analysts, says the new initiative hopefully will cut down on the forms people need to fill out when they go to the doctor and could mean projects for staffing firms as far as IT implementation. Staffing firms also might be able to send temporary nurses to hospitals while their regular nurses are being trained on the new technology, he points out.
"When these hospitals and facilities undertake this initiative, they likely will rely on staffing partners to ensure a smooth rollout," says Medfinders' Livonius. "The facilities agree that having a competent expert by your side is critical."
Cross Country's Boshart views the implementation of the medical technol-ogy as positive. "As hospitals implement medical technology -- the more we see of that -- I think it's going to be helpful to business," he says. "That is what we are encouraging them to do. The situation is bad, but it would be even worse without these technology implementations."
The stimulus package also allocates $500 million to nursing and professional training, and of that, $200 million will be dedicated specifically to health professional and nurse development programs, according to Medfinders' Livonius. "We think this is good news for healthcare staffing," he says. "It means federal regulators are recognizing the importance of funding for education and building our own workforce versus going outside the country to get workers and living with the shortage."
Another part of the stimulus package helps workers who have lost their jobs by having the government pick up 65% of the cost of their COBRA health insurance premiums for up to nine months. This will make health insurance a lot more affordable for those who are unemployed. Right now, "people don't sign up for COBRA because it's too expensive," points out Medfinders' Livonius.
On Assignment's Dameris says the stimulus package will provide states with the money they need to pay hospitals. "There's funding that goes to the states so they can pay the hospitals. This will allow them to be able to get back to normal staffing levels. It's a liquidity event for many states so that they can fund their healthcare programs. Much of this money is not creating new business. It's just providing capital, so people can pay for their existing operation and run their businesses as if they're not going to run out of money. It has provided capital, liquidity to states, so they can provide a certain level [of service] without disruption. Do I think it's going to stimulate the economy? No."
Emerald Health's Stagen says he thinks the stimulus package will be beneficial in the long run, but he doesn't see it having an immediate impact. "Money takes a long time to filter through the system," he says. "It takes a long time for states to get money, and then the hospitals do. In general, it's all positive -- long-term. I just don't see any of it happening quickly. Hospitals are going to have more money, which is a good thing because they're our clients."
Although the recession is taking a toll on healthcare staffing, those in the industry know that eventually things will get better. They see the silver lining and are looking forward to when the economy improves and business picks up again. "Ultimately, it's a good industry to be in," says Medstaff's Boehme-Hernandez. "When we get through this recession, it will be a good industry to be in." Adds TeamStaff's Filippelli: "I believe in the long-term dynamics of the industry. There are definitely bumps in the road that everyone is experiencing. [But] I like our mix. I plan to be here awhile."
Trends
What Hospitals Look for in a Healthcare Staffing Firm
From a buyer perspective, what do hospitals look for in a healthcare staffing firm? O'Connor Hospital in San Jose CA looks for a healthcare staffing company that is Joint Commission certified, according to Reiko Kawano, director of employment. In fact, O'Connor, which is Joint Commission certified itself, will only work with a healthcare staffing company if it has received the same accreditation. It's also important to O'Connor that the healthcare staffing company it works with shares its mission and values, has a robust pool of candidates quantity-wise, is responsive and has good references, according to Kawano.
Benson Hospital in Benson AZ wants to work with a healthcare staffing company that doesn't have a lot of turnover among internal staff, says Helen LeClair, director of rehabilitation.
One of Benson Hospital's clients is Delta Flex Travelers, which is part of The Delta Cos. LeClair says what she likes about working with Delta Flex Travelers is that she is always able to talk to the same person when she calls. "I'm not having to start from square one and having to train that rep in what I'm looking for," she says.
Other things Benson Hospital looks for in a healthcare staffing company include reputation, consistency, the ability to thoroughly screen candidates and friendliness, according to LeClair. If she calls a healthcare staffing company and the person she speaks with is grumpy, "That's not a good way to get my business," she says.
Longevity is another thing hospitals look for in a healthcare staffing firm, says Mark Stagen, CEO of Marina del Rey CA-based Emerald Health Services. "They want to work with a well-established healthcare staffing firm that has been in business at least five years. They don't want to deal with the new kids on the block. They're in no position to roll the dice."
Peter Dameris, CEO of Calabasas CA-based On Assignment, says hospitals also are looking for consistent quality, honesty and appropriate pricing. "They want to get what they paid for," he says.
Challenges
PrintThis
2009-06-23
Flexible travelers have an advantage. Facilities seek travel nurses. Healthcare travel is the future.
Jun 1, 2009
By: Chris Miller, Delta Flex Travelers
Healthcare Traveler
Volume 16, Issue 12
According to the Bureau of Labor Statistics (BLS), the healthcare industry grew by 40,000-plus jobs from January to April of this year. We are not receding like many other industries, rather simply slowing down compared with past growth.
A year ago this industry was adding more than 90,000 jobs a quarter, and healthcare professionals had their pick of how and where they wanted to work. These days, healthcare professionals are getting laid off or taking salary cutbacks because of the current economic woes. On the other hand, the travel industry is seeing a huge increase in the number of opportunities, and travelers are not letting this economic struggle affect their professional growth or financial gain.
Time for flexible travelers
According to the BLS report, the unemployment rate increased again in March from 8.1 percent to 8.5 percent, and other industries lost 663,000 jobs nationwide last month. A rise in unemployment causes an increase in uninsured patients, resulting in fewer elective procedures and fewer patients in hospitals.
According to the American Hospital Association (AHA) Rapid Response Survey, 53 percent of hospitals across the United States are making reductions to their staff because of a lack of patients. With the number of new professionals looking for employment, now more than ever is the time for travelers to be flexible. Here are some tips to stay ahead of the game:
1. Keep all licenses active (this broadens your job market and availability for a quick start).
2. Be flexible and open-minded to new opportunities (see how they benefit your professional career).
3. Have a positive and understanding attitude (every facility is going to have unique procedures and personalities).
4. Find an accredited travel firm that has received The Joint Commission's Gold Seal of Approval, is a member of the National Association of Travel Healthcare Organizations (NATHO), and has multiple nationwide contracts (more options equals consistency of work).
5. Expand your geographic expectations (gives you more job openings and more places to travel).
Facilities will take advantage
Despite nationwide cost cuts and reductions in staff, hospital needs are growing. Healthcare systems are now seeing the advantages of using travelers while census is high to balance long-term costs.
Patient care needs are constant and hospitals must continue hiring to accommodate these needs. With limited openings and a large number of applicants looking for work, hospitals are going to take full advantage to find that "perfect" person for their department. This is an ideal time for travelers to benefit from the current economic state and gain experience in multiple settings.
Permanent employees are limited to specific skill sets and have fewer opportunities for professional growth. A traveler with multiple setting experiences may be more desirable candidate for hire. Variety in workplace settings yields itself to more opportunities. According to the AHA, "The health care system of the future requires a highly trained and flexible workforce."
Travelers are the future
The AHA states that the wave of aging baby boomers will reshape the healthcare system forever. Advancements in medical technology and treatment styles help people live longer with a better quality of life. People today are more active and will continue to push the limits of their bodies' resistance well into their elderly years. This type of lifestyle will force people to manage more chronic conditions and therefore use more healthcare services. By 2030:
The over-65 population will nearly double as a result of the aging boomers.
More than six of every 10 boomers will be managing more than one chronic condition.
More than one of every three boomers—more than 21 million people—will be considered obese.
One of every four boomers—14 million people—will be living with diabetes.
Nearly one of every two boomers—more than 26 million people—will be living with arthritis.
Eight times more knee replacements will be performed than today.
Meeting these healthcare challenges will require more resources, new approaches to care delivery, and a greater focus on wellness and prevention. Travelers will continue to consistently have opportunities for professional growth and a diverse skill level that will enable them to adapt to this ever-changing market. This unmatched job security and job growth is just one of the many reasons why you should remain traveling if you are not already!
PrintThis
2009-06-15
Mike Zagami, senior recruiter with Delta Locum Tenens, has been named one of the Recruiters of the Year for two years running. In addition Dr. Faroug Suliman, a hospitalist with Delta Locum Tenens, has been named one of the Locum Tenens of the Year by the magazine.
Mike Zagami, senior recruiter with Delta Locum Tenens, has been named one of the Recruiters of the Year for two years running.
"Mike is always professional, sharp as a tack, thinking four steps ahead at all times, the consummate professional, and able to juggle cotton balls in a hurricane. What's not to love? Plus he's a darn nice guy, too."
To view the full article, please click here.
In addition Dr. Faroug Suliman, a hospitalist with Delta Locum Tenens, has been named one of the Locum Tenens of the Year by the magazine.
"We nominate Dr. Faroug Suliman for Locum Tenens of the Year because he is well-liked, hard-working, and self-sufficient. Dr. Suliman began his work as a hospitalist with Delta in July 2006. Since this time, he has worked an average of 20 shifts per month while juggling the responsibilities of a husband with a wife in residency and three small children at home. Dr. Suliman has been a wonderful addition to these programs because he is available for last-minute needs and always shows up with a smile. Delta is proud of his accomplishments and we appreciate his loyalty." - Stephanie Glass, senior recruiter with Delta Locum Tenens.
To view the full article, please click here.
PrintThis
2009-05-28
Industry Leaders Reveal Ways You Can Keep Your Firm Strong
2009-05-24
The healthiest industry in terms of hiring is health care. The broad category of education and health services added more than 15,000 jobs in the Dallas-Fort Worth area in the 12 months ending in April.
A year ago, the Dallas-Fort Worth area ranked as one of the hottest job markets in the country. But that was before the severe financial crisis, the collapse in energy prices and the U.S. economic free fall.
Little wonder North Texas is now losing jobs like the rest of the country.
"We've just suffered this rapid downturn in the last six months," said Cheryl Abbot, a Dallas-based economist with the U.S. Bureau of Labor Statistics.
Dallas-Fort Worth and the state as a whole still have plenty of underlying strengths, analysts say, and there are signs that job losses may be slowing somewhat. But it will take time to wriggle out of the global economic downturn's grip. That means the outlook for the rest of the year is subdued.
"The free fall seems to have stopped, and I suspect we're getting close to the bottom if we're not already there," said Lyssa Jenkens, chief economist of the Dallas Regional Chamber.
"But I think we're going to rock along the bottom for a number of months. What's going to pull us out? We're not going to buy our way out this time," she said.
Texas already has lost nearly 200,000 jobs this year, according to the Texas Workforce Commission, and is expected to lose tens of thousands more in the coming months.
"This is a particularly broad-based slowdown here in Texas; it's permeated all sectors of the economy," said Mine Yucel, an economist at the Federal Reserve Bank of Dallas. "It's not going to get better soon, and it depends on what the nation does."
That's the bad news. The good news is that the Texas economy, with an unemployment rate of 6.7 percent in April, remains significantly healthier than the U.S. economy as a whole, with a jobless rate of 8.9 percent. Analysts say the state is apt to remain healthier than the national average throughout the downturn.
Moreover, Texas seems well-positioned to regain its footing when the recession ends. Job losses have so far been less severe than in many other parts of the country.
Much less housing wealth has evaporated in Texas, which did not see a major housing bubble the way states such as California, Florida, Nevada or Arizona did. The housing industry also is expected to recover more quickly here than in many other states.
The Texas population is expected to continue growing, and economic development officials are wooing employers from other states in hopes of attracting more jobs.
The bad news
However, the recession has taken a bite out of nearly all parts of the local job market.
The only major employment categories that are adding jobs are education and health services, and the government.
Among the hardest-hit areas:
*Employment in a category called mining, logging and construction has fallen more than 4 percent compared with its level a year ago -- a decline that amounts to 8,300 jobs.
The decline is more painful in Dallas, where many building projects have screeched to a halt. But Fort Worth may feel a chill from the decline in natural gas prices, which could slow drilling activity in the Barnett Shale.
*Local manufacturing employment has been declining for several years, even when overall economic growth was still strong. Recent decreases are driven at least in part by falling exports. During the first three months of the year, the value of Texas exports was nearly $10 billion lower than in the same period last year, a nearly 22 percent decline.
*The professional and business services job category has shed 25,100 jobs over the last year, a nearly 6 percent decline. The main reason, according to analysts: mass reductions in temporary workers.
None of that provides any comfort for people who need a job. Analysts say the trick is to look for bright spots within the gloom.
"I don't think it takes a genius to figure out that we have a rising unemployment rate, and it will probably continue to rise for the next few months and beyond," said Jeff Kaye, chief executive of Kaye/Bassman International Corp., a staffing firm in Plano.
"But there are pockets of opportunity in every single change," he said. "It's a matter of finding where those opportunities are."
For example, Kaye says, construction jobs have evaporated, but there's some activity in government-backed civil projects.
Alternative energy companies won't make up for the job losses in oil and gas, but they may provide opportunity for some.
And demand is healthy for accountants, auditors and other financial professionals, Kaye says.
Health field
The healthiest industry in terms of hiring is health care.
The broad category of education and health services added more than 15,000 jobs in the Dallas-Fort Worth area in the 12 months ending in April. Government jobs, the No. 2 gainer during that period, added 7,600.
Among the largest employers in Dallas-Fort Worth, health care providers posted some of the largest employment gains last year.
"People still need health care," said Mark Bowles, chief marketing officer of the Delta Cos., a Dallas-based health care staffing firm. "Health care staffing has been insulated to some degree."
Demand is particularly strong for physical therapists, occupational therapists, speech therapists, nurse practitioners and physician's assistants, Bowles says.
But here's the catch: You can't just walk into those positions after losing your office job. Many of them require the right skills and preparation, which can take years.
"To make these life-career decisions, you're often talking about a multiyear process," Bowles said. "I would probably put it in line with somebody who was going to go out and get an MBA."
By then, let's hope, the local job market will be much stronger.
PrintThis
2009-05-21
Not surprisingly, the economic downturn is affecting the way hospitals and hospitalist groups are recruiting physicians, as well as the concerns and demands of job-seeking hospitalists.
By Jessica Berthold
Shrinking endowments, a rise in uninsured care, staff layoffs, declines in elective procedures. As the general economy continues to struggle, the tales of troubled hospitals are piling up.
A Thomson Reuters analysis from early March found that half of the nation’s hospitals were unprofitable in the third quarter of 2008, and the median profit margin of all hospitals was zero. These financial strains were observed in all sorts of facilities, from major academic to small community hospitals.
Not surprisingly, the economic downturn is affecting the way hospitals and hospitalist groups are recruiting physicians, as well as the concerns and demands of job-seeking hospitalists. Employers have stepped up efforts to maximize productivity in new hires and existing staff, while hospitalists are focused on the perils of switching jobs in a gloomy housing market, and the burden of high student loan debt.
“It’s still a great time to be a hospitalist; the opportunities are tremendous,” said Kirk Mathews, CEO of Inpatient Management, Inc., a national hospitalist management company in St. Louis, Mo. “At the same time, it’s more important than ever that hospitalists consider their options, and their personal and professional needs, very carefully before making any moves to a new job.”
Housing woes
Experts uniformly agree that the flagging housing market is the top concern for employed hospitalists looking to switch jobs, as well as for homeowner residents. That was definitely the case for Steve Seward, ACP Member, who found a job at Providence Hospital in Southfield, Mich. last July through IPC The Hospitalist Company.
“I was looking for a job in Detroit because my wife got a fellowship there. For sure, the biggest stressor was not knowing how long it would take to sell our old house in Columbus (Ohio),” Dr. Seward said. “We got lucky, though, and it sold pretty quickly.”
Some hospitals are responding to physician homeowners’ stress by offering to pay their mortgages or rent for a certain amount of time—sometimes in lieu of a signing bonus.
“These hospitals are saying, ‘We understand you don’t want to sell your house right now and take a loss on it, so here is a six-month housing allowance, and that can come in the form of either six months’ rent here in your new location, or we will pay your old house payment for six months,” Mr. Mathews said. “It’s a creative way to address the specific housing concern.”
The housing market crunch does affect seasoned hospitalists more, but those in residency are not immune, said Doug Smith, a search representative for Delta Physician Placement in Dallas.
“A lot of the doctors I talk to in residency had bought a house while in residency, so they will also still have to sell it when they go. These are primarily residents in major metropolitan areas, which are just getting killed by the housing markets,” Mr. Smith said.
A modest number of working hospitalists with less-than-satisfying jobs have chosen to deal with the difficulties of the housing market and economic downturn by simply staying put, at least for now, Mr. Smith added.
“I’d say, of the physicians I recruit who are already hospitalists as opposed to residents or international medical graduates, there has been about a 15% to 17% drop in the number who are changing jobs now compared to a couple years ago,” Mr. Smith said.
Adam Singer, ACP Member, chairman/CEO of IPC The Hospitalist Company, has also noticed a decline in the number of seasoned physicians looking to relocate, which he attributes to the housing market.
“It used to be a person would just get a job anywhere and move there, but they can’t do that anymore because they either can’t get into a house, or can’t get out of the one they are in,” Dr. Singer said. “We’re seeing a little bit less mobility.”
While there’s no denying the housing market is generally depressed, job-seeking hospitalists should keep in mind that markets vary in different parts of the country. A person might actually get a great deal in a new location that could help offset the pain of losing money on an existing home, Mr. Mathews noted.
“If you can withstand not realizing the full value you hoped to gain from your current home, you should be able to buy with an equal discount on the other end,” he said.
Retirement benefits and student loans
Retirement benefits are another major concern, especially for experienced hospitalists. Many older physicians now expect to work five to 10 years longer than they anticipated, because their portfolios got crushed in the market downturn. Yet there isn’t much a hospital can do to sweeten the pot, as federal regulations basically determine what can be offered, and to whom.
“With respect to qualified retirement plans such as a 403(b) or 401(k) plan, hospitals and all employers are restricted in what they can provide. There is more flexibility with non-qualified plans, but candidates need to understand the risks and benefits of these types of plans,” Mr. Mathews said.
As for residents, who haven’t necessarily built a retirement nest egg, some recruiters have noticed a heightened concern with student loan repayment. This, they say, probably reflects a recession-driven public trend toward not wanting to carry a high debt load. At Delta Physician Placement, Mr. Smith has seen a “huge push” by residents for partial student loan repayment in the past four months…and hospitals have responded.
“I have places that are offering $30,000 for student loan repayment, as soon as you sign up. Then they will pay $15,000 to $20,000 per year on student loans for as long as the hospitalist works there,” Mr. Smith said. “If someone can do that for five years and get 75% of their loans paid off, it’s a very attractive deal.”
Accepting such a deal is a smart move for hospitalists, he added, because once the economy turns around, credit will likely be harder to come by. Physicians will be helped if they have no or low-balance student loans.
“If you have a decent credit score but a $250,000 loan on your mark, your chances of getting a decent home or car [loan] go down,” Mr. Smith said. “But if you get that off your mark, you will be in a much better place in four to five years.”
Hospitals becoming more cautious
Rather than cut back on salary and benefits, some hospitals are opting to take extreme measures in response to the economic downturn: They are shutting down their hospitalist programs altogether. Typically, this occurs at smaller, rural hospitals, but it can happen anywhere—especially if a facility feels it’s not getting much bang for its buck.
“Hospitals have been hiring hospitalists to work seven days on and seven days off, which is the equivalent of 0.7 of a full-time person. So they have to hire twice as many people for the same program, and that’s why it is costing so much,” Dr. Singer said. “They are beginning to see this might not make sense.”
Other hospitals are hanging back on hiring more people while they see where the economy goes. A few have even reneged on employment offers when they realized they couldn’t afford another hospitalist, experts said. Still others are trying to squeeze more work out of their existing physicians by offering them production incentives for managing extra patients, said Sam Karam, vice president of marketing for Merritt Hawkins & Associates, a physician recruiting firm in Irving, Texas.
“Hospitals are trying to be more efficient all around, and efficiency for a hospitalist program means improving the physician-to-patient balance,” Mr. Karam said. “Production incentives mean hospitals don’t have to pay money up-front that isn’t guaranteed.”
One big expense to hospitals is in training a new hospitalist, only to lose that person after a couple of years. To combat that, some have begun offering retention bonuses instead of a flat-fee signing bonus, Mr. Smith said.
“After about three years, a hospital starts making its money back on a hospitalist. So these hospitals have begun to stagger it by giving, say, $20,000 on sign-on, another $20,000 the next year, then $10,000 the next year. Then as long as the person stays there, he or she gets a $10,000-per-year retention bonus each year,” Mr. Smith said. “I think the industry will really shift its focus more to retention than recruitment in the next five years.”
Advice for job seekers
Despite the challenges of the current economy, experts don’t think it’s a bad time to be looking for a hospitalist job. Demand is still high and good offers can be found at plenty of places. They do say, however, that hospitalists should be more deliberate in their thinking about the kind of place they’d like to work.
“Way too often candidates simply look at the call schedule, the salary, the vacation and the benefits, and that’s it,” Mr. Mathews said. “You should be looking at whether the community meets your needs, and if the hospitalist group is a good fit. For example, if you like to work hard and want extra shifts, will the group accommodate that? Really try to understand the factors that will give you good personal and job satisfaction.”
Job seekers should also look for a hospital where there is a critical mass of patients—and therefore of hospitalists, Mr. Mathews advised. A group of at least four hospitalists can share patient workload, while a group with only a couple of hospitalists may lead to burnout. Feeling overworked is one of the most common reasons hospitalists leave a particular hospital, he said.
“You want to avoid the possibility of being in a situation where the hospital is either unwilling or unable to get additional help when the workload gets heavy. So look at the patient volumes, or the projected patient volumes if it’s a new program, and see if that lines up with the number of hospitalists,” Mr. Mathews said.
Job seekers who own homes should also get a realistic picture of whether they will be able to sell their homes, and if so how much money they might lose on the transaction, before they seriously consider a switch, said Scott Hurst, Delta’s principal marketing consultant.
“We’ve run into this several times where we get a candidate, they are locked in, they are excited about it and ready to move… and it dawns on them they will take an $80,000 bath on their house,” Mr. Hurst said. “And all that does is create a miserable experience for them, us, and our client.”
The best approach for a hospitalist is to pick a community where he or she wants to settle and put down roots, so there’s no need to keep moving, experts said.
“Your reason for changing jobs shouldn’t just be that you are trying to make more money, or work less,” Mr. Karam said. “To make a change in today’s marketplace, you should be moving in order to establish ties to a certain area. Hospitals these days are looking for physicians who will be a good long-term fit.”
Dipping into the private practice pool
Recruiters report that the shaky economy has driven outpatient doctors—both general internists and family practitioners—to become interested in hospital medicine. Not only have their 401(k)s taken a hit, but their patients are cutting back on routine medical care in an effort to control spending. As such, a job at a hospital appears steady, secure, and devoid of the hassles of running one’s own business.
“We are finding pretty large success, even with our clients who have been unsuccessful with recruiting hospitalists, in sitting down with local internal medicine physicians and telling them what hospitalism could do for them financially and professionally,” said Kirk Mathews, CEO of Inpatient Management, Inc., a national hospitalist management company in St. Louis, Mo..
Certainly, that was the case for Ahmad Haq, ACP Member, who became the director of the hospitalist program at Martinsville (Va.) Memorial Hospital when it started up a little over two years ago.
“I was in solo practice on my own and that was burning me out, so it was either switch jobs or perish,” Dr. Haq said. “All the business aspects were so tiring. I wanted to get back to just practicing medicine, which is the fun part.”
Hospitals have also been recruiting from the family practice physician pool more readily—a change, since hospitalists have traditionally been trained in internal medicine, said Sam Karam, vice president of marketing for Merritt Hawkins & Associates, a physician recruiting firm in Irving, Texas.
“Family practice doctors are now welcome as long as they are qualified, which is something we didn’t see in the history of hospitalist recruitment until about a year and a half ago,” Mr. Karam said. “We’re seeing more and more family practitioners look at this option and be intrigued by it.”
PrintThis
2009-05-18
Demand for locum tenens emergency physicians is on the rise for several reasons, including an ever-increasing patient census and a physician shortage.
PrintThis
2009-04-09
Atled Finance & Accounting has recently launched a new temporary staffing service line for finance and accounting professionals. Atled Finance & Accounting is led by Ty Chambers, CPA, executive vice...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 9, 2009 – Atled Finance & Accounting has recently launched a new temporary staffing service line for finance and accounting professionals.
Atled Finance & Accounting is led by Ty Chambers, CPA, executive vice president, with over twelve years experience in staffing and over five years in accounting, including Ernst & Young’s Audit and Assurance Business Services.
“Ty has a wealth of experience in this space and we’ve always proven to be successful when playing to the strengths of our team,” says Jeff Bowling, chief executive officer of The Delta Companies.
In the current economy, workflow fluctuations are an unpredictable issue facing many businesses. Temporary staffing allows companies to fill their personnel needs and/or address isolated business challenges without committing to a full time hire. In addition, temporary staffing allows the professional to try out a variety of work situations, gain knowledge and experience in many different sectors, and elevate their value to a potential full-time employer.
Atled Finance & Accounting is the finance and accounting staffing business unit of The Delta Companies, the nation’s seventh fastest-growing private staffing company (Staffing Industry Analysts 2008) and 21st fastest-growing private company in Dallas-Fort Worth across all industries (Dallas Business Journal 2008).
For more information on Atled Finance & Accounting, please visit www.AtledFA.com.
About Atled Finance & Accounting
Atled Finance & Accounting is the finance and accounting staffing business unit of The Delta Companies. The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.tdcpeople.com/
PrintThis
2009-03-31
The Delta Companies continues to make key leadership acquisitions, adding a number of significant hires and maintaining the staffing firm’s forecasted growth thus far in 2009.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – March 31, 2009 – The Delta Companies continues to make key leadership acquisitions, adding a number of significant hires and maintaining the staffing firm’s forecasted growth thus far in 2009.
The recent focus on attracting top talent to the leadership level began in late 2008, when the executive team was expanded to include Neal Ostman, chief financial officer. Ostman has over 25 years experience as a senior-level financial executive and has considerable expertise within the $12 billion medical staffing industry. He’s known for guiding a former employer from $70M to $300M in revenue.
In addition, The Delta Companies also added senior management to their Information Technology and Advertising shared services.
Mary Glover was named Information Technology Director and brings over 24 years of experience as an IT professional. Glover spent 16 years at Greyhound Lines, Inc., North America’s largest provider of bus transportation, where she previously held the position of Senior Vice President of Information Technology Services.
Eric Sasser has also arrived at The Delta Companies, serving as the firm’s Creative Director and leading advertising efforts. Sasser is an award-winning creative professional with over 12 years experience in advertising as an agency professional, freelance artist and leading in-house advertising teams. Sasser brings an artistic and innovative skill set from such agencies as Ackerman McQueen, and global branding agency J. Walter Thompson, where he spent four years as an Associate Creative Director. Throughout his career, he has overseen creative direction for clients such as BP Microsystems, Southern Methodist University and Hilton Hotels. Sasser’s addition brings an improved ability to provide innovative advertising solutions to customers with agency style consultation.
“Our goal is to be the best leadership team in the industry,” says Jeff Bowling, chief executive officer. “Our customers and our people deserve nothing less.”
The Delta Companies business units have also added leadership in their healthcare, finance and accounting business units. Delta Physician Placement named Brent Snyder as Vice President of Marketing. Prior to joining Delta, Snyder served as President of Access International, a management solutions and private equity consulting firm. Snyder also served as Chief Operating Officer at Pegasus Logistics Group, an international logistics firm specializing in time definite transportation services, and spent nine years at Franklin Covey. Preceding his professional career, Snyder was an NFL quarterback, drafted in 1989 and played three years with the Chicago Bears.
Most recently, Bridget McDonald was named to a Director position in Atled Finance & Accounting. McDonald has over 17 years experience in staffing. Prior to The Delta Companies, McDonald held the position of Area Market Manager with RemX. McDonald also previously served as a Business Unit Vice President with KForce Professional Staffing, a Division Manager with Accounting Solutions, Inc., and a Staffing Manager with Robert Half International.
For more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@TDCpeople.com
http://www.tdcpeople.com/
###
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2009-03-02
At the annual conference of the American Medical Group Association (AMGA) last month in Las Vegas, The Delta Companies surveyed attendees on how today’s economy is affecting healthcare.
American Medical Groups Cash In Views
on Economy & Healthcare
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83% surveyed are concerned about their ability to provide healthcare under new presidential administration.
American Medical Groups Cash In Views on Economy & Healthcare
At the annual conference of the American Medical Group Association (AMGA) last month in Las Vegas, The Delta Companies surveyed attendees on how today’s economy is affecting healthcare. Leaders from healthcare organizations around the country answered four thought-provoking questions that provided insightful feedback on their state of mind in our current economic climate.
Concerns about New Presidential Administration
While still within the first 100 days of our new presidential administration, medical executives are already concerned with their ability to provide quality healthcare.
Reimbursements and a general concern over government control of a nationalized healthcare system were the top reasons listed by those surveyed. Reasons also included apprehension surrounding the future of physician income and anxiety over a basic lack of healthcare funding.
The Mortgage Crisis
Besides apprehension from a political perspective, healthcare’s c-suite remains challenged by today’s mortgage crisis from a recruiting standpoint. Only 10% of those surveyed said they’d considered funding a provider’s mortgage for a period of time to solidify their recruitment out of a “hard hit” housing market. Solutions offered by healthcare facilities include loans and temporary housing for physicians while they sell their former residence. In addition, some providers are responding to the current housing market by practicing locums when they’re unable to make a permanent move.
Temporary Solutions
Healthcare systems are also expressing their interest in temporary providers as a solution to permanent vacancies.
With the introduction of temporary providers to a facility, healthcare executives understand the positive financial impact that physicians practicing locums and mid-level healthcare travelers offer. Rising costs in a down economy and growing needs left unmet in communities nationwide continue to drive this outlook. From the provider’s perspective, the temporary
alternative is an increasingly viable solution as well. Physicians who have their lost retirement savings are practicing locums to rebuild their financial portfolios. Even doctors currently practicing are utilizing vacation time or weekends to supplement their income through short term assignments.
Decreasing Elective Procedures
The increase in unemployment, and therefore continued decrease in Americans without healthcare insurance, might be a cause for a drop or suspension in elective procedures for outpatient surgeries. However, this has not impeded most medical groups from recruiting more surgical specialists.
About The Delta Companies
The Delta Companies is a recognized leader in healthcare staffing since 1997 and is the third-fastest growing private healthcare staffing firm in the nation (Staffing Industry Analysts, 2008), offering permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
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2009-02-26
Primary care specialties take up five of Delta Physician Placement’s top 10 most requested searches in the past year, with family medicine and internal medicine holding the top two spots respectively for this same time period.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 26, 2009 – The Delta Companies recently released the fourth quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
Primary care specialties take up five of Delta Physician Placement’s top 10 most requested searches in the past year, with family medicine and internal medicine holding the top two spots respectively for this same time period.
“Primary care physicians are once again in high demand,” says Jim Fuller, vice president of recruiting for Delta Physician Placement.
Due to the increased demand, salaries are on the rise for primary care physicians. Family medicine, internal medicine, pediatrics, psychiatry and OB/GYN averaged a five percent increase in compensation from last quarter.
“Healthcare systems large and small are all seeking quality primary care physicians to meet local primary care needs and support specialty physicians,” adds Fuller.
In 2008, the need for hospitalists also continued to rise. The specialty jumped four spots on Delta Physician Placement’s most requested list, and salary increased in both the starting compensation and annual compensation categories.
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
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2009-02-26
Physical Therapy has remained atop the list of Delta Healthcare Placement’s most demanded specialties over the last 12 months.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 26, 2009 – The Delta Companies recently released the fourth quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
Physical Therapy has remained atop the list of Delta Healthcare Placement’s most demanded specialties over the last 12 months. Both Delta Healthcare Placement and Liquid Medical Recruiting also report the specialty as the fastest to fill in healthcare facilities nationwide, reflecting the market’s need for physical therapists.
The need for physical therapists in temporary positions shows that facilities are also not willing to wait to fill a permanent vacancy. This trend is driving the demand of new graduates who are taking advantage of the healthcare travel lifestyle, while practicing in one of the hottest job sectors currently across any industry.
“Many healthcare facilities have taken advantage of the greater availability and lower rates that less experienced providers offer,” says Mike Kohrs, vice president of Delta Flex Travelers. “These facilities are trading-off work history to gain access to providers with the most current education and knowledge of the newest techniques and treatments,” adds Kohrs.
For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
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2009-02-20
The Delta Companies recently announced leadership appointments in both its physician permanent placement and travel healthcare business units.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 20, 2009 – The Delta Companies recently announced leadership appointments in both its physician permanent placement and travel healthcare business units.
Delta Physician Placement named Brent Snyder as Vice President of Marketing. Prior to joining Delta, Snyder served as President of Access International, a management solutions and private equity consulting firm. Snyder also served as Chief Operating Officer at Pegasus Logistics Group, an international logistics firm specializing in time definite transportation services, and spent nine years at Franklin Covey. Prior to his professional career, Snyder was an NFL quarterback, drafted in 1989 and played three years with the Chicago Bears.
The position was held previously by Jim Fuller, who will now return to his former responsibilities as Vice President of Recruiting. In addition, Ryan Tipton will now serve as Executive Vice President of Delta Physician Placement.
“These appointments position us to better serve our customers in the physician permanent placement vertical,” says Jeff Bowling, chief executive officer of The Delta Companies. Bowling will assume all talent acquisition responsibilities previously held by Tipton, reflecting the firm’s continuing dedication to recruit the nation’s elite staffing professionals.
A leadership appointment was also made in Delta Flex Travelers, where Ryan Anholt now assumes the position of Director of Recruiting. “We’re ecstatic about having someone of Ryan’s caliber join our team,” says Mike Kohrs, executive vice president of Delta Flex Travelers.
“The experience that Ryan brings to us from over seven years in healthcare staffing and executive leadership will be instrumental in helping us achieve our vision for success,” adds Kohrs.
For more information on The Delta Companies can be found at www.TDCpeople.com.
About The Delta Companies
Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PrintThis
2009-02-20
Despite an economic downturn and the threat of a prolonged recession, the employment outlook remains strong for PTs and PTAs.
PrintThis
2009-02-06
Delta Flex Travelers is launching their 2009 brand campaign, Flexywood You’re On!, to the healthcare market
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 06, 2009 – Delta Flex Travelers is launching their 2009 brand campaign, Flexywood You’re On!, to the healthcare market through a blended creative execution that delivers energetic pop culture imagery, along with timely and relevant content to both providers and healthcare facilities.
Flexywood’s stylish imagery depicts the A-list customer service and experience of working with a Delta Flex Travelers consultant. The campaign is being launched through mass e-mail campaigns, a re-designed website, collateral material, and targeted promotions. Delta Flex Travelers’ Flexywood campaign promises “red-carpet” treatment through providing such items as custom gift packages to all travelers on their first assignment.
“We’re confident our new campaign is going to spark an interest with the most motivated providers to fit the unique needs of our clients,” says Mike Kohrs, executive vice president of Delta Flex Travelers. “Flexywood is a direct reflection of our internal culture. Travelers and facilities can expect to hear the same enthusiasm from their consultant.”
More information on Delta Flex Travelers can be found at www.flextravelers.com.
About Delta Flex Travelers
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
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2009-01-25
Health care will generate 3 million new wage and salary jobs between 2006 and 2016, more than any other industry, according to the U.S. Bureau of Labor Statistics.

11:53 AM CST on Sunday, January 25, 2009
By JASON ROBERSON / The Dallas Morning News
jroberson@dallasnews.com
Rosemary Hill used to earn more than $200,000 a year as an executive for an information systems company.
Rosemary Hill, a nurse in the bone marrow transfer unit at Baylor Medical Center, checks the vital signs of Dan Thornburg. Hill left a career as a highly paid information systems executive to become a nurse making not even a fourth of her previous salary.
Her master's degree in management systems and years of telecommunications work in the Air Force gave her a posh life of first-class flights and swanky hotels.
But when her aunt grew ill with cancer and died in February 2002, the Lakewood resident began reevaluating her life.
"I watched the nurses, doctors, technicians and housekeepers come together to take care of her," said Hill, 46.
Motivated by their work, she switched gears and in 2005 enrolled in Baylor University's nursing program in Waco, which gave her credit for her master's degree and years as an executive.
Today, Hill is a nurse in the cancer center at Baylor University Medical Center in Dallas, earning slightly more than $40,000 a year.
"My priorities are different," said Hill. She's typical of thousands of workers in Texas and nationwide who are finding a second career in health care, one of the few industries in this dour economy that is actually hiring.
Economists and staffing experts say that while other industries are cutting back and laying off employees, the health care industry is in dire need of workers.
In fact, health care will generate 3 million new wage and salary jobs between 2006 and 2016, more than any other industry, according to the U.S. Bureau of Labor Statistics.
"People are coming out of other industries and getting into health care because it's still growing," said Cheryl Abbot, regional economist with the Labor Bureau. "No other industry can say that."
In December, while the U.S. economy shed more than half a million jobs, the health care industry added 32,000, the Labor Bureau reported.
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2009-01-22
Delta Locum Tenens is celebrating their anniversary in 2009, five years after entering the locum tenens staffing vertical.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – January 22, 2009 – Delta Locum Tenens is celebrating their anniversary in 2009, five years after entering the locum tenens staffing vertical.
“I’m extremely proud of what we’ve accomplished in our first five years,” says Sherri Carlton, executive vice president. “We couldn’t have achieved so much success without the help of many dedicated individuals along the way and we’re excited about what the future holds.”
Delta Locum Tenens has increased annual revenue to almost $31 million since its inception in February 2004, a growth rate rarely seen from any company in their first five years of business.
“The high integrity leadership Sherri has in place is evident by an internal retention rate of over 74 percent over the past three years,” says Jeff Bowling, chief executive officer. “Therefore these successful and experienced representatives generate unparalleled customer experiences. Delta Locum Tenens’ net promoter score is over 60, which suggests a very healthy business for the next several years.”
Delta Locum Tenens will celebrate their anniversary at The Delta Companies’ quarterly meeting on January 30.
More information on Delta Locum Tenens can be found at www.DeltaLocums.com.
About Delta Locum Tenens
Delta Locum Tenens is the temporary physician business unit of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
PrintThis
2009-01-02
Launching a mobile career as a traveling therapist or technician is a big decision that requires thought and consideration.

So you want to travel, but don't know where to start. Launching a mobile career as a traveling therapist or technician is a big decision that requires thought and consideration. Where do you want to go—east, north, west, or south? In what type of setting do you want to work—hospital, skilled nursing, inpatient, or outpatient? The answers to these questions are very important, but none is as crucial to your success as the staffing agency with which you choose to work. This single decision will have the most impact on your mobile career.
Think of your staffing agency as your personal GPS device to guide you through every step of your travel experience. Your representative will be your personal confidant and advisor, available to assist with any situation you may face. To select the right staffing company, you need to ask yourself some questions and honestly evaluate what is important to you at this stage of your life and career.
Ask other travelers
One of the easiest and best resources for choosing a staffing agency is other therapists or technicians. Speak to your peers who are traveling or who are previous travelers to get a firsthand glimpse into this career alternative. They will be eager to share their experiences, so don't be shy. Inquire about the companies with which they worked and determine what they liked about the lifestyle. Discuss their experiences in detail. Use probing questions to gain clarity as to why they chose their staffing agencies, location areas, and facilities. Ask them to walk you through their selection process. Find out what aspects were the most important and helpful for them.
Research online
Also, use the Internet to research potential agencies. To begin with, try Google search phrases like "traveling therapist" or "travel jobs," and visit http://www.HealthcareTraveler.com/'s "Career Center" to contact several staffing agencies simultaneously. Also, check your discipline's national association website. For instance, http://www.apta.com and http://www.aota.com are great resources.
When selecting an agency, determine if therapy placement is a specialty or a division of the staffing services offered. Find out how long the company has been placing therapists or technicians. Is it Joint Commission certified or a member of the National Association of Travel Healthcare Organizations (NATHO)? The Joint Commission and NATHO ensure staffing agencies and healthcare facilities abide by the highest industry standards. Visit http://www.jointcommission.org or http://www.natho.org for more info and a full list of members.
Talk to recruiters
After you narrow down your options, it's time to pick up the phone and call potential recruiters at staffing agencies. When you are introduced to your would-be personal advisor over the telephone, be prepared to ask questions as well as to listen. Inquire about his or her experience, the challenges that you may face, and how he or she will assist you during those situations. Ask your potential recruiter to walk you through the process of finding, accepting, and fulfilling a travel assignment. What expectations do the agency and the client facility have in mind for you?
Think about your expectations of them as well and what you want to achieve from traveling—and tell your potential representative. After all, open and honest communication between recruiters and travelers is vital. If you have any special requests, such as traveling with a spouse or housing preferences, speak your mind now. Finally, be sure to ask for references and to talk with other travelers with whom your potential recruiter has worked.
The goal here is to get answers to all of your questions and to get to know your potential staffing representative. This professional should be an expert in his or her field and will become a trusted confidant. When you converse with other travelers, expect to hear amazing stories about how a recruiter is always there for therapists or technicians just like you. Recruiters come to the rescue under the quirkiest of circumstances—like needing a toaster in an apartment or getting stuck in a snowstorm.
What about career-based issues? A staffing representative should be able to assist you with any concerns regarding obtaining state licensure and keeping current with continuing education. Of course, if you have questions about your new work setting—or if you just need to talk after a challenging day—give him or her a call. Recruiters are a vital part of travelers' support networks, there to help and to listen.
After you've conversed with a handful of potential recruiters, it should be clear who the best fit is for you. How can you be sure? The same way you know a friend is a friend; the answer is trust. Your pick should look out for your best interest and always be honest with you.
Get started
Before you began thinking about a healthcare travel career, the word "travel" probably meant beaches, plane rides, and city tours. Now, the term indicates career opportunities, change, new experiences, personal and professional growth, and excitement. Beginning your mobile career will be fun for you, so embrace it. This is your time, your future, your life, and your career. So enjoy it and all it has to offer.
Quick Tips
Speak to your peers who are traveling or who are previous travelers to get a firsthand glimpse into the career alternative.
Use the Internet to research potential agencies, and check for Joint Commission certification or membership in the National Association of Travel Healthcare Organizations.
Listen to what potential recruiters have to say, but remember to ask lots of questions as well so you can determine the best fit for you at this stage of your life and career.
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2008-12-29
Liquid Medical Recruiting recently promoted Matt Robbins to Director of Recruiting.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – December 29, 2008 – Liquid Medical Recruiting recently promoted Matt Robbins to Director of Recruiting.
“We’re thrilled to promote Matt to this position,” says Ty Chambers, executive vice president of Liquid Medical Recruiting. “His focus and desire to be the best plays a significant role in his success and we’re excited about this opportunity for him to instill the same passion in leading his team.”
Robbins began his career with Liquid Medical Recruiting as a recruiter in July of 2006.
More information on Liquid Medical Recruiting can be found at www.LiquidRecruiting.com.
About Liquid Medical Recruiting
Liquid Medical Recruiting is the contingency healthcare recruiting business unit of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
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2008-12-23
Delta Healthcare Placement recently promoted Doug Carter to the position of Director of Marketing. Carter first joined Delta Healthcare Placement in 2005 as a Marketing Representative...
DALLAS, TEXAS – December 23, 2008 –Delta Healthcare Placement recently promoted Doug Carter to the position of Director of Marketing. Carter first joined Delta Healthcare Placement in 2005 as a Marketing Representative, and most recently held the position of Team Lead prior to this director promotion.
“We’re thrilled to promote Doug to this position,” says Bill Tracewell, executive vice president. “His experience in the healthcare staffing field has played a significant role in the growth and success of our marketing team and we’re excited about where he can lead this team in the future.”
Carter has over 13 years of experience in healthcare staffing and recruiting.
The Delta Companies has a defined career path and encourage promotion from within. Employees begin as entry level representatives, and move through management positions into team leadership, as a precursor to director. The Delta Companies is the nation’s third fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2008).
More information on Delta Healthcare Placement can be found at www.DeltaHcP.com.
About Delta Healthcare Placement
Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
###
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2008-12-23
Will has been a key contributor to our growth and success since joining the team in 2007,” says Mike Kohrs, executive vice president. “Through a genuine commitment to his customers and colleagues...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – December 23, 2008 –Delta Flex Travelers recently announced the promotion of Will Ho to position of Recruiting Team Lead.
“Will has been a key contributor to our growth and success since joining the team in 2007,” says Mike Kohrs, executive vice president. “Through a genuine commitment to his customers and colleagues, Will has become an influential leader in our organization. I am excited about Will’s growing role as a team leader and I anticipate great things in his future with us at Delta Flex Travelers.”
Prior to joining Delta Flex Travelers in 2007, Ho worked in allied travel staffing for 4 years.
The Delta Companies has a defined career path and encourage promotion from within. Employees begin as entry level representatives, and move through management positions into team leadership, as a precursor to director. The Delta Companies is the nation’s third fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2008).
About Delta Flex Travelers
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
PrintThis
2008-12-23
The Delta Companies recently made the 2008 Dallas 100 list of fastest-growing private companies, continuing to climb to this year’s ranking of twenty-first, up from forty-fourth in 2007 and ninety-fifth in 2006.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – December 23, 2008 –The Delta Companies recently made the 2008 Dallas 100 list of fastest-growing private companies, continuing to climb to this year’s ranking of twenty-first, up from forty-fourth in 2007 and ninety-fifth in 2006. The staffing firm has now made the list five out of the last six years.
Companies who make the list are chosen solely on increased growth in sales over a three year period. The annual list is compiled by The Caruth Institute for Entrepreneurship at the Southern Methodist University Cox School of Business and The Dallas Business Journal.
For more information on the The Delta Companies, visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
http://www.tdcpeople.com/
###
PrintThis
2008-12-23
Delta Healthcare Placement recently promoted Jerry Buchanan to the position of Director of Recruiting.
Delta Healthcare Placement Names Director of Recruiting
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – December 23, 2008 –Delta Healthcare Placement recently promoted Jerry Buchanan to the position of Director of Recruiting. Buchanan first joined Delta Healthcare Placement in 2006 as a Recruiting Representative, and most recently held the position of Team Lead prior to this director promotion.
“Jerry’s desire to succeed makes him a great fit to lead our recruiting efforts,” says Bill Tracewell, executive vice president. “His extensive military leadership background has developed his passion in coaching others to reach their potential. We feel his impact on those around him will help take our recruiting team to another level.”
Jerry Buchanan comes to the Delta Companies from a 22-year career in the US Army. He has led, taught and mentored thousands throughout his career.
The Delta Companies has a defined career path and encourage promotion from within. Employees begin as entry level representatives, and move through management positions into team leadership, as a precursor to director. The Delta Companies is the nation’s third fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2008).
More information on Delta Healthcare Placement can be found at www.DeltaHcP.com.
About Delta Healthcare Placement
Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact:
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com
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2008-12-11
The Delta Companies will be delivering their donation of thirty thousand dollars in educational toys to the Texas Scottish Rite Hospital for Children this Saturday morning, December 13, between 9:15a and 9:30a at the hospital’s loading dock location at 2222 Welborn St., Dallas 75219...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – December 11, 2008 –The Delta Companies will be delivering their donation of thirty thousand dollars in educational toys to the Texas Scottish Rite Hospital for Children this Saturday morning, December 13, between 9:15a and 9:30a at the hospital’s loading dock location at 2222 Welborn St., Dallas 75219.
If you are interested in learning more about this event, please contact Mike Gianas, Communications Director at (800) 521-5060 x4113, or mgianas@tdcpeople.com.About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
PrintThis
2008-12-11
Jim Fuller promoted to the position of Vice President of Marketing.
DALLAS, TEXAS – September 12, 2008 –Delta Physician Placement recently promoted Jim Fuller to the position of Vice President of Marketing. Fuller first joined Delta Physician Placement in 2003, and most recently held the position of Director of Recruiting.
“We’re thrilled to promote Jim to this position,” says Ryan Anholt, executive vice president. “He has played a significant role in the growth and success of our company. His experience will prove invaluable to our people,” adds Anholt.
Fuller has over twenty-five years of experience in healthcare as a provider, hospital executive, and manager of recruitment at Delta Physician Placement. Delta Physician Placement is the full-service physician search firm of The Delta Companies, the nation’s seventh fastest-growing private staffing firm (Staffing Industry Analysts 2008).
For more information on Delta Physician Placement, visit www.deltaplacement.com.
About Delta Physician Placement
Delta Physician Placement is the full-service physician search firm of The Delta Companies. The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
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2008-12-01
Delta Flex Travelers' Chris Miller Named 2008 Recruiter of the Year

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2008-11-18
Annual Student-Athlete of the Year award is the highest honor presented to a student-athlete by the Mountain West league. One male and one female student are recognized annually...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 18, 2008---Delta Healthcare Placement’s Joe Brown was named 2007-2008 Mountain West Conference Male-Student-Athlete of the Year.
The Annual Student-Athlete of the Year award is the highest honor presented to a student-athlete by the Mountain West league. One male and one female student are recognized annually not only for achieving excellence in athletics, but also excelling in academics, and community involvement. Criterion for the award requires that nominees demonstrate leadership, character and conduct on and off the playing field.
Brown graduated from Texas Christian University in May, after posting a 3.68 grade point average while earning an undergraduate degree in marketing and entrepreneurial management. Brown began with Delta Healthcare Placement as an intern in the spring of 2008, before being offered a full-time recruiting position upon graduation.
“We’re very fortunate to have someone of Joe’s stature working for us,” says Bill Tracewell, vice president of Delta Healthcare Placement.
“His competitive nature and desire to win will assist him in becoming a top recruiter for the team,” adds Tracewell.
About Delta Healthcare Placement
Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@TDCpeople.com
http://www.tdcpeople.com/
###
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2008-11-18
The Delta Companies will be holding the second annual silent auction at their office on Wednesday, November 19 from 5:00pm to 8:00pm to raise money for the Texas Scottish Rite Hospital for Children...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 18, 2008 – The Delta Companies will be holding the second annual silent auction at their office on Wednesday, November 19 from 5:00pm to 8:00pm to raise money for the Texas Scottish Rite Hospital for Children.
Auction items will include a jet ride, signed sports memorabilia such as a Tony Romo autographed Cowboys football jersey, custom art and photography packages and various other items and
services offered by The Delta Companies employees and colleagues.
This year The Delta Companies plans to donate $30,000 to the hospital to purchase portable
gaming systems for their inpatient facilities, toys and books for their learning centers.
Company employees, friends and family also recently raised money through the company’s fall golf tournament held at The Golf Club at Frisco Lakes. Between $100 and $250 was raised per player who participated.
One hundred percent of the proceeds from these events go to benefit the Texas Scottish Rite
Hospital for Children.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060
http://www.tdcpeople.com/
###
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2008-11-07
The Delta Companies recently launched the first edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 7, 2008 –The Delta Companies recently launched the first edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
Highlights include interview and placement data containing compensation figures and market demand comparisons by specialty for both permanent and temporary opportunities nationwide. In addition, the report is summarized by top recruitment executives in the healthcare staffing industry.
The Healthcare Recruiting Standard features data from a rolling twelve-month time frame provided from Delta Healthcare Placement, Liquid Medical Recruiting and Delta Flex Travelers’ national recruiting efforts.
For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@TDCpeople.com
http://www.TDCpeople.com/
###
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2008-11-06
The Delta Companies recently released the third quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
Sign-On Bonuses Skyrocket in Physician Recruitment
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 7, 2008 – The Delta Companies recently released the third quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The last twelve months show an average increase in sign-on bonuses of forty-seven percent for orthopedic surgery, cardiology, OB/GYN and urology. “Sign-on bonuses have long been a staple to the recruitment of a quality physician, but with a tumultuous economy and the ever-increasing difficulty in selling a house, physicians and surgeons are looking for more guaranteed money up-front,” says Ryan Anholt, executive vice president of Delta Physician Placement. The largest of the increases is in OB/GYN with an average of a sixty-six percent increase in the last year. “Hospitals will need to look for increasingly creative ways to attract top doctors to make a change during this time of economic turmoil,” adds Anholt. For more information on the Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard. About The Delta Companies The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting. Contact: Marc Bowles Chief Marketing Officer, The Delta Companies Four Hickory Centre 1755 Wittington Place, Suite 175 Dallas, TX 75234 (800) 521-5060 x4102
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2008-10-31
The Delta Companies won three VOICE Awards at Staffing World, the American Staffing Association’s annual convention held last week in San Diego. Recognition was received in the categories of multimedia...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 31, 2008 –The Delta Companies won three VOICE Awards at Staffing World, the American Staffing Association’s annual convention held last week in San Diego. Recognition was received in the categories of multimedia, company newsletter and public service. The Delta Companies in-house advertising team has won a total of 12 awards over the last three years.
American Staffing Association members from around the nation enter their best advertising campaigns, marketing collateral, and publications in the Staffing VOICE Awards competition. The awards celebrate the vision, originality, innovation, creativity, and effectiveness of staffing firms' advertising campaigns and other communications efforts.
For more information on the The Delta Companies, visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
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2008-10-27
What is the key to double-, triple-, and quadruple-digit growth? Ask one of the more than 300 staffing firms and staffing industry suppliers on Inc. magazine's 2008 list of the 5,000 fastest-growing private companies in the U.S.
What is the key to double-, triple-, and quadruple-digit growth? Ask one of the more than 300 staffing firms and staffing industry suppliers on Inc. magazine's 2008 list of the 5,000 fastest-growing private companies in the U.S. Several of the ASA members on the list focus on flexibility and training to increase their sales.
"We believe in continuous improvement," says Eric Hardy of w3r Consulting. "We have always run
the business in a very flexible fashion, consistently in support of bigger and better staffing."
Pamela Jung of Workforce Solutions Group says employees have an opportunity to achieve a work–life balance through virtual offices, job sharing, and part-time or flexible hours. Jung says this approach has "tapped into a highly talented group of people who are loyal to our organization and, more important, our clients."
Marc Bowles from the Delta Cos. attributes the company's expansion to "a strong emphasis on internal training. This emphasis has allowed us to transition from permanent placement to a rapidly growing temporary business."
To qualify for the Inc. 5,000, companies must be U.S.-based, privately held, and independent (not subsidiaries of larger companies). The ranking is based on revenue from 2004 (which must be greater than $200,000) through 2007 (which must be greater than $2 million).
To see which staffing firms are on the Inc. 5,000, visit americanstaffing.net.
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2008-10-22
Delta Flex Travelers’ Mike Kohrs, vice president, will be speaking this week at the American Staffing Association’s annual Staffing World convention in San Diego...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 22, 2008 – Delta Flex Travelers’ Mike Kohrs, vice president, will be speaking this week at the American Staffing Association’s annual Staffing World convention in San Diego.
Kohrs is part of a three-person panel discussion entitled, “Healthcare Staffing: Let’s Talk.” Staffing professionals will interact with the expert panel on subjects such as the candidate shortage and
how to better sell staffing services.
Kohrs has a total of 12 years experience in healthcare staffing, including spearheading his third successful start-up, Delta Flex Travelers, with a veteran team of health care staffing professionals
in January 2007.
For more information on Delta Flex Travelers, visit www.FlexTravelers.com
About Delta Flex Travelers
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.tdcpeople.com
###
PrintThis
2008-10-17
Direct hire for healthcare occupations is a fragmented arena, much like the direct hire sector in general. However, unlike the overall direct hire sector, the healthcare niche of direct hire is growing. In this respect, it is an anomaly—direct hire as a whole is projected...
Healthcare niche of direct hire is growing, unlike direct hire in general
Growth driven by physician shortage and inelastic demand
Many staffing firms now asking direct hire fees of $25k for primary care physicians
Tony Gregoire
Direct hire for healthcare occupations is a fragmented arena, much like the direct hire sector in general. However, unlike the overall direct hire sector, the healthcare niche of direct hire is growing. In this respect, it is an anomaly—direct hire as a whole is projected to contract in year-over-year (y-o-y) revenue by 16% and 18% for 2008 and 2009, respectively. Of the $11.7B in revenue we project for direct hire in 2008, we estimate $1 billion to $2 billion will be generated by healthcare, the majority from physician placement.
Pricing
Due to the physician shortage and the exorbitant loss of revenue hospitals can experience from being understaffed by just one physician, direct hire fees for physicians have risen well into the $20-$30k range. Fees for certain positions that are especially difficult to fill can exceed $30k. In our NALTO Benchmarking study, the median conversion fee for locum tenens positions was roughly $21,000 for 2007. We expect that average direct hire fees would be higher.
Some feedback from firms that offer physician placement suggests that direct hire fees for physicians had been stuck in the $18-20k range until a few years ago because most providers were not aggressive enough in their pricing, leaving money on the table. Reportedly, most firms now asking for $25k for primary care physicians, and more for several specialties, are getting it. Some firms began pricing in this range before others.
Given the fragmented nature of the direct hire segment, pricing can vary substantially. Small staffing firms providing placement to a single hospital might have different experiences. Moreover, some firms are pricing their physician placement by methods other than a flat fee. AMN Healthcare (AMN) uses retained search fees as well as variable fees, and is also leveraging its new recruitment process outsourcing (RPO) arm. The Delta Companies generates much more revenue from retained search than from direct hire, and some firms receive an early completion bonus for filling a position within a certain time frame.
Competitive landscape
Although direct hire of healthcare professionals is mostly a fragmented arena made up of hundreds of small firms, some large healthcare staffing firms generate sizeable revenue in this niche, especially in physician placement.
AMN Healthcare (AMN), the nation’s largest provider of locum tenens, (based on 2007 revenue) is also the largest direct hire/retained search provider of physicians. In 2007, the company generated $51.5MM of revenue from its “physician permanent placement services” segment, with y-o-y growth of 2.1%, making up 4% of total company revenue. In comparison, AMN’s locum tenens revenue grew 16% y-o-y to $311MM in 2007, making up 27% of total company revenue. The physician placement segment’s operating income decreased by 1.3% to $12.8MM, making up 14% of total company operating income. The locum tenens business grew 9% to $23MM, making up 25% of total company operating income. In addition to placing physicians through the Merritt Hawkins & Associates (MHA) brand, AMN places some nurses and allied health professionals on non-temporary assignments through its O’Grady Peyton International and Rx Pro Health brands, respectively.
CHG Healthcare, the nation’s second-largest provider of locum tenens, is likely the second-largest direct hire/retained search provider of physicians. In 2007, the company generated $24.1M of revenue from direct hire, most of which is from its CompHealth brand, which engages in direct hire of physicians and allied health professionals. Y-o-y revenue growth in direct hire was 6% compared with 20% growth in locum tenens.
Cross Country Healthcare (CCH) generated about $22MM in 2007 revenue (3% of total company revenue) from its Cejka search business which provides healthcare executive search and physician search services. The acquisition of Medical Doctor Associates in September 2007 will mostly drive locum tenens (locum expected to make up 17% of total company revenue post-acquisition), but might add some physician placement revenue.
The Delta Companies, the seventh-fastest growing private staffing firm in 2007, grew their direct-hire/retained search revenue by 36% to $20.4MM in 2007, though that includes non-physician. The company’s locum tenens segment grew 77% to $18.9MM.
Jackson Healthcare, the nations’s third-largest provider of locum tenens, offers “permanent placement” of physicians through its Jackson & Coker business.
Nursefinders, a healthcare staffing firm that generated roughly $30MM in locum tenens revenue in 2007, offers “permanenet physician placement” through Kendall & Davis, a business owned by the same consortium.
While several companies see a benefit to integrating a physician placement business with a large locum business (specifically, using a locum tenens physician to temporarily hold a position until filled by direct hire), not all companies with a large locum operation take this approach. Management at On Assignment, a firm that generated $75M in 2007 revenue in its physician segment, said in their 1Q07 conference call, “Our issue is not to lose focus. We’re a contract labor shop.” The company generated roughly $12MM in direct hire and conversion fees in 2007, the majority of which was not in healthcare. Of the healthcare portion, $1.9MM was in allied health.
Family practice and internal medicine were the two most requested fields in both a survey from MHA of physician searches in 2006/2007, and a report by The Delta Companies on their 2Q08 activity. Hospitalist, Radiology, and Orthopedic Surgery placed third through fifth, respectively, in the MHA survey. Orthopedic surgery, urology, and cardiology rounded out the top five in the Delta Companies report. The report also noted trailing twelve month (TTM) average days to fill for 2Q08 for family medicine, internal medicine, orthopedic surgery, urology, and cardiology were 101, 111, 158, 110, and 135, respectively.
A report from the Delta Companies on physician recruiting notes that 63% of their candidate sourcing from 2Q08 TTM was through direct mail, 22% through eMarketing, and 7% each from cold calls and referrals. From 2Q07 TTM, eMarketing comprised only 5% of sourcing.
Trends in labor supply
Unemployment rates among physicians and surgeons are among the lowest of any occupational category. Latest reported annual data, for 2007, indicated unemployment in this category to be 0.5%, at about the middle of its historic range versus the period 2000-2007. Current weakness in the overall economy should neither suppress demand for healthcare nor substantially increase unemployment of physicians and surgeons. Therefore, the projected contraction in the general direct hire segment should not apply to physicians.

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2008-10-17
Delta Flex Travelers recently joined the National Association of Travel Healthcare Organizations (NATHO), a non-profit association of travel healthcare organizations.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 17, 2008 –Delta Flex Travelers recently joined the National Association of Travel Healthcare Organizations (NATHO), a non-profit association of travel healthcare organizations.
The purpose of the association is to provide a forum for travel healthcare services, including the establishment of ethical guidelines, standards of practice, provide educational programming and educating the healthcare industry on the benefits of travel healthcare staffing.
Delta Flex Travelers also received the Gold Seal of Approval this fall, after completing an on-site review of its compliance with national standards set forth by the Joint Commission.
Both membership in NATHO and receipt of the Gold Seal of Approval demonstrates Delta Flex Travelers’ dedication to improving and adhering to the high standards set in both the healthcare and staffing industries.
For more information on the Delta Flex Travelers, visit www.FlexTravelers.com.
About Delta Flex Travelers
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@TDCpeople.com
http://www.TDCpeople.com
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2008-09-23
Delta Flex Travelers has achieved the Gold Seal of Approval™ for health care staffing services from The Joint Commission.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 23, 2008 –Delta Flex Travelers has achieved the Gold Seal of Approval™ for health care staffing services from The Joint Commission.
Delta Flex Travelers underwent an on-site review of its compliance with national standards addressing how staffing firms determine the qualifications and competency of their staff, how they place their staff, and how they monitor staff’s performance.
“Health care organizations that contract with Delta Flex Travelers can look to this certification as an assurance that this organization demonstrates a commitment to providing and continuously improving quality services,” says Michele Sacco, M.S., executive director, Health Care Staffing Services Certification, Joint Commission.
The ongoing shortages of nurses, pharmacists and other health care professionals have forced health care organizations to increasingly fill positions with temporary workers through contractual arrangements with staffing firms. The Joint Commission’s certification program, launched in October 2004, offers an independent, comprehensive evaluation of a staffing firm's abilities to provide competent staffing services.
“Certification recognizes Delta Flex Traveler’s dedication to providing therapy, pharmacy, allied and mid-level healthcare professionals that are qualified to provide safe, high-quality care to patients,” says DeLibra Wesley, senior verifications coordinator. “We’re proud to receive the Joint Commission’s Gold Seal of Approval™.”
Founded in 1951, The Joint Commission seeks to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations. The Joint Commission evaluates and accredits more than 15,000 health care organizations and programs in the United States, including more than 8,000 hospitals and home care organizations, and more than 6,800 other health care organizations that provide long term care, assisted living, behavioral health care, laboratory and ambulatory care services. The Joint Commission also accredits health plans, integrated delivery networks, and other managed care entities. In addition, the Joint Commission provides certification of disease-specific care programs, primary stroke centers, and health care staffing services. An independent, not-for-profit organization, the Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. Learn more about the Joint Commission at www.jointcommission.org.
For more information on the Delta Flex Travelers, visit www.flextravelers.com.
About Delta Flex Travelers
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4113
mbowles@tdcpeople.com
http://www.TDCpeople.com
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2008-09-18
For the second year in a row, The Delta Companies made the Inc. 5000 list of America’s Fastest-Growing Private Companies, moving up 589 spots to number 1,001...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 18, 2008 –For the second year in a row, The Delta Companies made the Inc. 5000 list of America’s Fastest-Growing Private Companies, moving up 589 spots to number 1,001.
The Delta Companies experienced a growth rate of 368 percent from 2004 through 2007, while the median growth rate of companies making this year’s list was 147 percent.
The 2008 Inc. 5000 list measures revenue growth from 2004 through 2007. To qualify, companies must be U.S.-based and privately held, independent – not subsidiaries or divisions of other companies – as of December 31, 2007, and have had at least $200,000 in revenue in 2004, and $2 million in 2007.
For more information on the The Delta Companies, visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
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2008-09-08
The Delta Companies recently announced the addition of Neal Ostman as Chief Financial Officer. Ostman has over 25 years experience as a senior-level financial executive...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 8, 2008 –The Delta Companies recently announced the addition of Neal Ostman as Chief Financial Officer. Ostman has over 25 years experience as a senior-level financial executive. He has considerable expertise within the $12 billion medical staffing industry. Ostman is known for guiding a former employer from $70M in revenues to become the fourth
largest national company in this sector. This is a growth path The Delta Companies is on track to accomplish.
“Neal’s eight-year tenure as the CFO and two more as President/COO at Nursefinders make him ideal for The Delta Companies mission. Neal’s experience, intelligence and energy, along with a passion for staffing, are a perfect fit,” says Jeff Bowling, chief executive officer.
Ostman, a licensed CPA, began his career in public accounting before transitioning into industry finance and accounting roles. In 1990, he moved into the healthcare sector, spending 15 years in nurse staffing and home care. Ostman has spent the last two years in the financial sector as a consultant on mergers and acquisitions and for private equity firms.
For more information on the The Delta Companies, visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
mbowles@tdcpeople.com
www.TDCpeople.com
###
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2008-09-08
The number of staffing firms posting 2003-2007 annual revenue growth of more than 25% soared in 2007, according to Staffing Industry Analysts Research. And three of the top 10 were healthcare staffing firms: Emerald Health Services...
Healthcare in a Special Club
By Craig Johnson and Jeff Reeder
The number of staffing firms posting 2003-2007 annual revenue growth of more than 25% soared in 2007, according to Staffing Industry Analysts Research. And three of the top 10 were healthcare staffing firms: Emerald Health Services (number 6), The Delta Companies (number 7) and Medical Solutions Inc. (number 10).
To make the final cut, companies had to have a compound annual growth rate of more than 25% between 2003 and 2007, adjusted for acquisitions. Companies also had to be privately held, U.S.headquartered and independently owned. In addition, they had to have sales of at least $1 million in 2003. This is the fourth year that Staffing Industry Analysts had done the fastest-growing report, which can be viewed in its entirety at www.staffingindustry.com.
Also notable, Jackson Healthcare, with revenue of $370.6 million, appears on the list for the second year in a row. Below are profiles of the three top 10 healthcare staffing finishers.
* Los Angeles
* 2007 revenue: $61.2 million
* 2006 revenue: $54.3 million
* Compound average annual growth rate: 93%
* Founded: 2002
The demand for healthcare professionals is fueling growth at Los Angeles-based healthcare staffing firm Emerald Health Services, says CEO Mark Stagen.
"Obviously there's a huge demand for healthcare professionals, we're in a great industry," Stagen says.
There's also the people and the company's culture.
Stagen says Emerald has three clients - nurses, hospitals and corporate employees. And the company works to take care of all three.
Its hard work led Emerald to the Number 6 spot on Staffing Industry Analysts' list of fastest-growing
U.S. staffing firms.
The company provides travel nurses and does some executive search as well. Stagen founded Emerald in 2002 after reading about the shortage of nurses; he had previously been with a broadband engineering firm.
"I just recognized there was a need," he says. "Whenever you have a great industry, there's always room for one more company."
Stagen received the Ernst & Young Entrepreneur of the Year award in 2007 in the business services 
category in the Los Angeles area, and was one of the finalists for the national awards as well. This year, Stagen is one of 12 judges for the Ernst & Young Entrepreneur of the Year award.
He is also a founding member of NATHO - the National Association of Travel Healthcare Organizations
-a new organization designed to help bring the industry together.
Healthcare staffing appears to be countercyclical, faring better in slower economic times. Stagen says the company hasn't been hit by the economic slowdown.
And right now, the company is small. "We still have plenty of opportunities and plenty of room to grow," Stagen says. As for Emerald's future, Stagen says the plan is to do more of the same and keep growing the company.
"I'd love to be the largest travel nurse company in the country. I think that would be great," he says.
* Dallas TX
* 2007 revenue: $40.8 million
* 2006 revenue: $25.3 million
* Compound annual growth: 92%
* Founded: 1997
CEO Jeff Bowling was coaching college baseball when he was recruited into the staffing industry. That was in 1996. He purchased the company (then a $4 million firm) in 2003, changed the name and is now leading one of the top 10 fastest-growing U.S. staffing firms.
The Delta Companies provide permanent and temporary physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Bowling attributes growth to "the industry wave that we are riding - the demand is never-ending" and "the retention of great people internally." The company has been on the list all four years, and moved up to the number 7 spot from number 10 in 2007, number 17 in 2006 and number 21 in 2005.
Delta continued to ride this wave in 2007 as well, with accelerated growth in travelers and locum tenens, especially in the areas of specialties within emergency medicine, hospitalists for locums and within pharmacy on the travelers side.
Marc Bowles, chief marketing officer with Delta, says the company is tracking just under $60 million for 2008. In terms of what worked well for the company in 2007, it was a combination of keeping both customers and internal employees happy. Delta's management knows that happy employees lead to happy customers.
"We realized that a huge piece of our retention was in educational offerings - from finance to health, wellness and spiritual things," Bowles says. "We looked at the market and realized that we are not only competing with the staffing companies in Dallas, but with the entire Dallas market. So in order to do that, we had to raise our benefits up."
Delta is offering matching 401(k) contributions to its employees. The company also provides its employees a defined career path so the employees know where they are going to be in six months to a year within the company.
Of course, another element is an emphasis on the customer experience and learning from the customers what the company can do to enhance their experience and how Delta can improve its service offerings. "So it was a nice well-balanced approach in looking at what our employees needed and what our customers want," Bowles says.
Medical Solutions Inc.
* Omaha NE
* 2007 revenue: $30 million
* 2006 revenue: $18 million
* Compound annual growth: 86%
* Founded: 1997
It was 2006 when Scott Anderson and his partner, Dale Williams, read the writing on the wall about healthcare staffing and decided to sell their information technology staffing business to focus on travel nurse staffing. While it was pretty clear to them that healthcare staffing is where the growth is, the two made sure that they didn't just ride the wave - planning ahead was critical for them.
"My personal background is in banking and finance," Anderson says. "As a result, we have a very strong financial picture and budget. We always have a five-year pro forma looking outward and obtaining those goals."
The company also keeps its focus in terms of its service offerings and expands its repertoire only after mastering one set of specialties. By the end of 2007 it branched out into allied and international recruiting.
Although international recruiting for nurses is a tough business right now, with no visas available to bring them into the United States, Anderson views this as an investment for years to come.
"The truth of the matter is that there is a fraction of regular nurses who are going into traveling. With our growth, what we are doing is that we are taking from our competitors," Anderson says. "After a point we are going to need to get outside supplementation for nurses. About 20% to 25% of our nurse flow is going to be coming from overseas. So we have a few years to get our act together on the international side."
Another strategy that has worked for Medical Solutions is hiring like-minded people that will fit well into the company culture. And what is the culture?
"We have a full-blown break room with foosball table, card table, plasma screen TV," Anderson says. "We have foosball tournaments all the time. We have barbecues outside that we use, and we are dressed casual. We have a full-time concierge on the staff who does nothing but handle the personal affairs of the staff - from picking up dry cleaning, returning things to Wal-Mart, getting your tags renewed. We go out on monthly outings, and we do this during work hours. We do a lot of celebrating and fun in the office.
"The culture of the company is one that is exciting and appreciative," Anderson adds. "We have an environment that works really well with honesty and integrity at the cornerstone of it for a person who likes a very lively environment."
The company also offers its employees a chance to try out their more creative skills. Medical Solutions is doing a campaign called the "Restless Nurse Syndrome," which is a fake, comic documentary that portrays the life of a travel nurse. It's a marketing campaign to create brand awareness. And all the actors and producers are employees of Medical Solutions.
The strategy appears to be working. With about 106 internal employees, the company has so far lost only three people voluntarily in the past four years.
The ranking is based on compound average annual growth between 2003 and 2007.
Revenue was adjusted for acquisitions. Information on revenue comes from the companies
themselves and was provided during a survey that took place earlier this year. Participating
companies making the final list were required to submit financial statements.
What works:
* Seeing a need
* Developing culture
* Retention
* Planning
* Foosball
PrintThis
2008-09-04
Two members of The Delta Companies leadership team will be speaking at the upcoming Staffing Industry Analysts Healthcare Staffing Summit in San Francisco, September 8-10...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 4, 2008 –Two members of The Delta Companies leadership team
will be speaking at the upcoming Staffing Industry Analysts Healthcare Staffing Summit in San Francisco, September 8-10.
Jeff Bowling, chief executive officer, will be part of a four-person, keynote CEO panel discussion entitled, “The Future of Success in Healthcare Staffing.”
Ryan Tipton, chief talent officer, will be part of a two-person panel discussion entitled, “Employee Retention: Getting Serious About Your Internal Staff.”
Both Bowling and Tipton often speak nationwide on the subjects of staffing, growth and retention. The Delta Companies is now the third fastest-growing private healthcare staffing firm in the nation (Staffing Industry Analysts 2008), and was most recently recognized by Inc. magazine’slist of America’s Fastest-Growing Companies, or Inc. 5000, with a 368 percent growth rate over the last
four years.
For more information on the The Delta Companies’ Speakers Bureau, visit http://tdcpeople.com/speakers_bureau.html.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
###
PrintThis
2008-09-02
Dallas-Fort Worth's large medical community is only getting bigger as hospitals and medical offices expand and add jobs to keep up with the area's fast growth...
By SHERYL JEAN / The Dallas Morning News sjean@dallasnews.com
Dallas-Fort Worth's large medical community is only getting bigger as hospitals and medical offices expand and add jobs to keep up with the area's fast growth.
Take Baylor Health Care System, which averages about 900 job openings a month at more than 90 facilities across the region, said chief human resources officer Marshal Mills. It hired more than 4,500 employees in the past 12 months and is on track for the same in the next year, he said.
Health-care providers are expanding and offering more outpatient and specialty care to meet the needs of the growing Dallas-Fort Worth population. The nation's fastest-growing metro area is in particular need of nurses, therapists, pharmacists and technicians.
In the past year, 22 hospitals and outpatient centers were built, are under construction or are planned in Dallas, Fort Worth and surrounding counties, according to HealthLeaders-InterStudy.
Texas Health Resources, for example, is hiring 3,500 people a year under a 10-year growth plan that includes a six-story tower being built at Presbyterian Hospital of Dallas, said administrative director of system human resources Dana Cates.
Health care is considered recession-proof because people always need such services.
Studies show that health care staffing lags two years behind the national economy, said Marc Bowles, chief marketing officer for Dallas-based Delta Companies, which specializes in health-care staffing. Also, aging baby boomers "ensure that health care isn't going anywhere," he said.
Nurses are needed most. Various reports predict the U.S. nursing shortage will reach 500,000 to 800,000 by 2025. Median hourly pay for a registered nurse in Texas is about $30, or $62,109 a year based on a 40-hour work week.
This summer, Niamat Chandani moved from Florida to take a job as a registered nurse at Baylor Heart and Vascular Hospital in Dallas.
"Cardiac nursing is needed everywhere," said Ms. Chandani. Her skills are in such demand that she has been able to find work in her native country of Pakistan, in Uganda and in a few U.S. cities.
Companies also are hiring workers for nonclinical jobs such as billing and technology.
Parkland Health & Hospital System's move this summer to a larger medical records building as well as its move toward electronic records required more technology and clerical workers, said Danny Davila, interim director of workforce planning and recruitment.
In a competitive market, companies take different approaches. Baylor recruits nurses from countries such as the Philippines and Canada. Parkland plans to launch a social networking page on Facebook in October to recruit.
PrintThis
2008-09-01
Celebrating its 30th anniversary this year, travel healthcare staffing has become a multi-billion dollar industry, with, according to Staffing Industry Analysts, Inc., hundreds of companies and upwards of $5.9 billion in revenue. Now, as then...
By Patricia Stille Lederman
Top executives from several travel healthcare staffing organizations are forming NATHO, a new, nonprofit association.
Celebrating its 30th anniversary this year, travel healthcare staffing has become a multi-billion dollar industry, with, according to Staffing Industry Analysts, Inc., hundreds of companies and upwards of $5.9 billion in revenue. Now, as then, however, its core objective remains building partnerships—between staffing agencies, nursing and allied health professionals, and contract facilities—so high quality care can be delivered to patients in need.
In response to the industry's recent growth, and predictions for a massive shortfall of healthcare professionals in all disciplines, top executives from several staffing companies have come together to form a new, non-profit association. The National Association of Travel Healthcare Organizations (NATHO)—to be formally launched at the Staffing Industry Analysts, Inc.'s 2008 Healthcare Staffing Summit in San Francisco this month—promises to provide a forum for travel healthcare staffing firms to exchange ideas, address industry issues, promote ethical business practices, and educate NATHO's audience (travel healthcare firms, travel professionals, and healthcare delivery organizations). By "setting the gold standard for conduct" among member agencies, it is hoped these efforts will enhance customer service, offer greater opportunities to partner, and improve the experiences of travelers and client organizations alike.
In the following pages, Healthcare Traveler invites the Advisory Group members to reflect on the short-and long-term goals of NATHO and how the association may assist the healthcare community in meeting current and future challenges.
Please elaborate on how and why NATHO is being founded.
Cynthia Kinnas (CK): Ours is one of the very few industries that did not have its own association. So I think there was just a crying need for it. In the past, company leaders could only connect and communicate at industry functions. We wanted to find a way to keep our discussions going, to have a forum to address issues and to collectively publish some standards, and raise the level of quality in our industry.
At last year's Healthcare Staffing Summit, Don DeCamp, COO of CHG Healthcare Services, brought up his successes with NALTO, the National Association of Locum Tenens Organizations, and Mark Stagen, with Emerald Health Services, took the ball and ran with it. He set up a draft website for NATHO and called myself and some of the other executives and invited us to be part of the Advisory Group Committee.
Stephen Wehn (SW): The industry has transitioned from largely smaller regionally based entrepreneurial providers of seasonal healthcare staffing to a nationally accepted travel staffing delivery service whose suppliers include large publicly traded organizations as well as highly professional private companies. Like most industries our size, we are at a point where we can benefit from an association's voice to represent the collective value we bring to healthcare facilities and healthcare providers across the nation in providing quality patient care. Through an association's voice, we can better educate our policy makers about our industry. I am very pleased that the rubber has finally hit the road and leadership from several different organizations took action to make this association happen.
Jonathan Ward (JW): The industry has changed significantly. A number of companies have entered the market, and new organizations have been formed. Technology is a more prominent element of the business process, and vendor or contract management, whether it be organizations or technologies, are much more prevalent today than they were 5 years ago. Requirements on companies in our industry are certainly more complex today than they were in the past, with standards continuing to improve and increase over time, thanks in part to The Joint Commission's Health Care Staffing Services (HCSS) Certification Program, launched in October 2004. Plus, there have been considerable changes in the professional liability insurance market and in the structure of other benefits. Facility clients and travel healthcare professionals have become increasingly sophisticated. Given the structure of the industry today, the time was right to create a non-profit association to promote practices that ensure our industry maintains a positive reputation amongst both healthcare professionals and the facilities that contract them.
Scott Beck (SB): NATHO's formation is a collaborative effort on the part of the leading firms in the industry to professionalize standard business practices within the healthcare staffing industry. It's driven in part by previous success in the locum tenens physician staffing marketplace and by similar needs in the travel nursing and allied health marketplaces. Our mission is to establish and promote ethical business practices across the board among industry players. We've also embraced a code of ethics to raise the bar by which all these companies operate.
Larry Kraska (LK): While travel companies—large and small—will always view each other as competitors in the marketplace, belonging to an association like NATHO will give us more of a nonthreatening opportunity to share ideas and to talk about best practices within our industry. Ultimately, we want NATHO to become a gold standard where travel companies want to become members and travelers choose to work with companies that are part of the association because they expect a certain level of service and quality.
Mark Stagen (MS): Since there have never been specific guidelines or a body that developed best practices for travel healthcare organizations, NATHO will establish higher expectations that all agencies can strive to achieve. The Advisory Group Committee—which consists of the largest healthcare staffing firms in the country with many decades of experience and thousands of traveling healthcare professionals as partners—has proposed best practices by which to abide. The resulting Standards of Practice & Procedures for professional conduct and Code of Ethics can be found online at www.natho.org/ethics-standards.php [http://www.natho.org/ethics-standards.php].
By adhering to these guidelines, member agencies can avoid disputes and raise the bar for the entire industry. For when traveling healthcare companies provide excellent service, it improves our business and the ways hospitals and travel healthcare professionals view us, which in turn improves our industry's reputation.
What are some of NATHO's standards and how will they benefit travelers, facilities, and members?
MS: Nothing is revolutionary. It is all common sense, and most agencies are likely complying with these guidelines already. For instance, member companies should not submit a traveler candidate to a facility for placement unless representatives have obtained the traveler's permission to do so. And if a traveler has signed up with two companies and they both present the candidate to the same hospital, the agency that receives the actual job offer, regardless of timing of submittals, will represent the traveler.
JW: If a traveler visits the NATHO website, he or she can see the ethics and standards adopted by member companies and know what to expect when working with them. Given the mix of organizations in our industry, this is a good tool for determining where individual agencies stand. In the future, there also will be opportunities for the healthcare professionals to voice any concerns about their experiences with NATHO firms. From the perspective of the traveler, that's really one of the key benefits. "
SB: NATHO members must adhere to Standards of Practice that include performance issues stressing honesty, objectivity, integrity, and competency. Member companies are obligated to conduct business so that their actions reflect positively on the profession and the association. It's really a win-win-win situation for travelers, clients, and healthcare recruiting firms because satisfied people bring an improved perception to the industry.
What are some specific initiatives and goals on NATHO's agenda?
JW: The first goal is to invite all companies in the industry to become members. Having large participation is key, but firms must be willing to abide by the ethical, legal, clinical, and quality service standards. Then we can look to a variety of ways to enhance the benefits for travelers and healthcare organizations.
Our hope is to work with vendors that provide services to our types of companies across the country and possibly negotiate volume or membership discounts with those suppliers. Some of those may be services that can also be passed on to travelers. Another objective will be to provide benchmarking statistics so that there's more data available as to the size of the market and trends in the marketplace, which can only aid in promotion efforts. We also see benefit in working together to advance particular legislative interests, whether it be at the state level or the federal level. Typically, I would say these would revolve around immigration issues.
SB: Collectively, we want to provide a competitive, high-value, high-quality service to all of our travelers. As NATHO gains momentum and the number of members increase, we'll form a community that can go out and talk to clients—to try to develop a better understanding of their views and things that the association can do to further improve the industry, both from their perspective and from that of travelers. We'll be able to share resulting best practices with colleagues without reaching any competitive advantage.
LK: We hope to develop standards in the industry regarding credentialing, tax compliance, and ethical business practices. In addition, the goal is to develop marketing and educational strategies to help NATHO increase hospital and healthcare provider awareness of travel healthcare staffing. We want to advance and continue to improve the perception of the travel healthcare industry, so that we are viewed as partners to our clients and travelers.
MS: Education is one of the key facets of NATHO. We have a very complex industry: We recruit healthcare professionals from all over the country, usually transport them to a different state, put them up in housing, rent them furniture. We have state-to-state issues, federal issues, housing and transportation issues, liability and licensing issues. Our industry has a lot of concerns that other staffing industries just don't have. It is our hope that agencies can benefit from the added communication, shared resources and services, and benchmarking, and gain awareness of legislative and political issues that only affect companies in this segment of the staffing industry.
SW: NATHO plans to launch the National Clinical Advisory Committee, which will bring clinical leaders from different travel healthcare staffing organizations together under the umbrella of the association. This Committee will focus on clinical and quality issues to further support and enhance the effectiveness of travel healthcare professionals in the clinical setting.
CK: Other items that NATHO likely will address include tax advantage plans, housing, HCSS certification, and increased credentialing requirements by clients.
How will NATHO assist travel healthcare organizations in meeting their top challenges?
CK: The top challenge for healthcare travel staffing firms (and clients) is the growing shortage of qualified healthcare personnel, and it is going to remain the Number One issue for several years. Exacerbating this situation is the fact that some professionals have had negative experiences over the past few years, creating a disconnect between those travelers and the staffing industry. Healthcare travel should be an exciting, mutual partnership. If clinicians decide not to become part of the pool that will provide supplemental staffing services to hospitals, the problem is just going to grow exponentially.
What can we do collaboratively to help? I think the major issue is not poor intentions, but rather a lack of knowledge of some of the complex standards and practices, and what goes into running an ethical travel healthcare organization. NATHO's educational efforts can serve to improve the quality of services provided by agencies and, in turn, enhance the overall travel experience.
MS: By increasing the level of quality of all of our firms, and our industry, we'll be able to attract more travel professionals because there will be fewer companies that are misinformed about proper procedures. We want travel healthcare professionals to have great experiences and to tell their friends about it.
SW: The industry's greatest challenge continues to be—and will always be—the supply of qualified healthcare professionals available and willing to travel. The supply constraints prevent us as an industry from meeting the staffing needs of client facilities, which has a direct impact on the quality of care they are able to provide our communities. I believe one of the most important responsibilities of NATHO will be to further educate healthcare professionals on the great opportunities that we offer as an industry for those wanting to travel far or near, expand their skills in various clinical settings, create flexibility and better balance between their career and home life, and increase their satisfaction as professional caregivers.
JW: Getting more nurses or allied healthcare professionals interested in the travel staffing profession is difficult for each individual agency to do. We typically market our companies to attract people who are ready, interested, and in the marketplace looking. NATHO could actually play a collective role in getting more people interested in the traveling as a career or way of enhancing their clinical skills.
How will NATHO assist client facilities in meeting their top challenges?
LK: Prior to joining Club Staffing, my background was in hospital administration, and on many occasions, I used temporary healthcare staffing agencies. I found when I needed temporary clinical staff, the challenge was not only getting clinicians in quickly, but also knowing that I could count on the company to provide high quality staff. Our goal is to establish a reputation where healthcare clients view NATHO members as agencies that consistently provide quality staff and maintain high ethical standards.
SB: Educating clients on how to manage peak staffing levels during high census periods is an issue on which NATHO will be focused. Having the flexibility to handle different staffing levels through contingent staffing can benefit long-term permanent personnel as well as become an economic benefit to organizations.
What are some future industry trends that may impact NATHO's long-term goals?
LK: I believe that the travel staffing industry will continue to grow and there will be an increase in the number of companies providing these services. Therefore, it is important to have an association that focuses on setting standards and tracking industry trends, while educating clients and travelers, so there is some consistency across companies.
SW: Right now, in travel nursing especially, we predominantly staff the nation's acute care hospitals. As healthcare services and access to care become more diverse, there will be more opportunities for travelers to work in various non-acute care healthcare settings. More travel assignment opportunities in outpatient and specialty clinics, mini-clinics in retail stores, remote and home healthcare opportunities. Our client base will become much more diversified than it is today.
JW: With the concern regarding the nursing shortage, and current immigration laws, immigration legislation will be an important topic for discussion. Also, I think that greater standardization of interfaces between third party vendor management systems and technologies utilized by staffing companies will help to improve efficiencies for clients and agencies alike.
CK: There's obviously a lot of focus on healthcare politically, as the presidential election approaches. Polls report that it's the top domestic issue, along with the economy. While all the candidates propose some type of universal health insurance program, not one of them has explained how the system is going to provide services if the 48 million Americans who are uninsured suddenly have improved access to care.
Travel healthcare professionals and staffing agencies are going to play an even larger role than they do now in patient care delivery. And we owe it to our key stakeholders—the travelers, clients, and patients— to continually improve the level of service that our industry offers them. We want travelers and healthcare facilities to be able to focus on their core competency—delivering outstanding patient care.
MS: For the future, NATHO has three target audiences: The travel healthcare firms (for membership), the travelers (to increase awareness of our seal of approval and resources available), and the hospitals and vendor management solutions providers. It is our hope that clients will think of us like they view certification by The Joint Commission, and that everyone will realize that NATHO stands for a high level of quality service.
SB: The value of a competitive, collaborative association like this is really phenomenal in regard to professionalizing the industry. Through education and communication, it can elevate the perception and value of healthcare staffing in the marketplace, both today and in the future. I think NATHO can have the same impact in the allied and nursing arenas as NALTO has had in the locum tenens industry. By encouraging collaboration between member agencies and adherence to standard business practices, NATHO will be able to address any future changes or trends in the healthcare staffing industry.
NATHO Advisory Group Members
SCOTT BECK, group president at CHG Healthcare Services, oversees several operating divisions providing physician and allied health staffing services. Mr. Beck has held numerous leadership positions in both sales and marketing since joining CHG in 1999, including president of the company's largest sales division, CompHealth Locum Tenens.
CYNTHIA KINNAS co-founded Clinical One (now part of the Vedior group of companies) in July 1993 and currently serves as president of its Travel Division where she oversees all revenue and operating activities. Having begun her career as a healthcare
LARRY KRASKA is responsible for the travel operations for Nursefinders, which comprises Club Staffing, Nursefinders Travel, National Healthcare Staffing, and Resources on Call. Mr. Kraska joined Club Staffing as CEO in November 2001 and has over 20 years of diversified healthcare management experience in healthcare staffing, hospital administration, physician practice management, recruiting, operations, and outpatient services.
MARK STAGEN is the founder and CEO of Emerald Health Services, established in 2002. He was awarded the Ernst & Young's 2007 Entrepreneur Of The Year® award in the Greater Los Angeles region and was selected as one of 30 national finalists from approximately 300 regional winners. Emerald was recently recognized by Staffing Industry Analysts, Inc., as the sixth fastest growing staffing firm in the nation.
JONATHAN W. WARD, president of Cross Country Staffing, joined the company in 1993 and has held numerous executive positions including executive vice president of operations for Cross Country Staffing and chief marketing/strategy officer for Cross Country Healthcare, Inc., the corporate parent. Before joining the firm, Mr. Ward spent 3 years at W.R. Grace & Co. as assistant to the chairman and CEO.
STEPHEN M. WEHN joined AMN Healthcare in 1993 and has been senior vice president of corporate and community development since December 2004. Prior to that, he served as senior vice president of client sales and services, vice president of client services, and as national director of client services. Before joining the company, Mr. Wehn worked in various management capacities for Manpower, Inc.
WHAT IS NATHO?
Education
Promote benefits of travel healthcare staffing to healthcare industry at large z Share internal and external resources among member travel staffing firms z Address industry issues and promote quality through a forum
Standards of Practice & Procedures z Code of Ethics z Maintain peer review process based on excellence, honesty, and fairness z Offer members formal dispute resolution through arbitration.
NATHO MEMBERSHIP FACTS
Must be Joint Commission-certified or in process of gaining HCSS certification z For travel healthcare companies with proof of insurance coverage z Initial annual fee is $500 per organization, with revenue tier structure in future z Associate member category planned for vendors and suppliers z Annual membership meeting tentatively planned to coincide with Healthcare Staffing Summit z Fifty applications from travel healthcare firms in first month
© 2008 Advanstar Communications Inc.. Permission granted for up to 5 copies. All rights reserved. You may forward this article or get additional permissions by typing http://license.icopyright.net/3.7453?icx_id=546123 into any web browser. Advanstar Communications Inc. and Healthcare Traveler logos are registered trademarks of Advanstar Communications Inc.. The iCopyright logo is a registered trademark of iCopyright, Inc.
PrintThis
2008-09-01
In a perfect world, once you decide to become a physical therapist (PT) traveler, you'd call your agency of choice, pick a location, and begin an assignment. But this is reality, and before you can start a contract, the issue of licensing must be addressed...
By Will Ho
In a perfect world, once you decide to become a physical therapist (PT) traveler, you'd call your agency of choice, pick a location, and begin an assignment. But this is reality, and before you can start a contract, the issue of licensing must be addressed.
Depending on the specific state board, the process may take anywhere from 3 weeks to 6 months. And if you're uninformed, it can be frustrating, time-consuming, and expensive. Here, a traveling PT who ran into some unexpected scenarios when applying for licensure in several states shares practical information and personal insights.
Getting started
In 2006, Woodley Thomas, MPT, received a degree in physical therapy from The Medical University of South Carolina. She decided, upon graduation, to become a healthcare traveler. At the time, her assignment states of choice were South Carolina, Georgia, and Alabama. Being proactive, Woodley decided to apply for licenses in all three.
As she soon discovered, each state has its own set of requirements. South Carolina, for instance, required a background check, and for a Georgia license, Woodley had to sit for a law exam for which she had to pay. Then, after she obtained her first license, she learned that she needed to provide verification of each to every state board from which she desired a license. "Had I known the requirements from the beginning," says Woodley, "there would have been no surprises."
The application process
To obtain a new state license, you first must locate and complete the appropriate application. Most forms can be downloaded from boards' respective websites and printed for completion. But some state boards, such as Nevada's, require phone call or e-mail application requests. There are also a few states, like Texas, with boards that have interactive sites allowing for online submissions. The latter is obviously the easiest and most effective way in which to apply for a license. At present, however, it is far from widely available.
After you have completed an application, you must send it to the relative board along with the required fee, which may range from $50 to $300. Woodley, for example, paid over $500 in fees to obtain licensure in three states. "Forking over that much money right out of college can be a challenge," she says. "So, it's vital that new grads interested in healthcare travel be aware of the costs."
While typically non-refundable, an application fee is ordinarily a one-time expense. Payment options are usually apersonal check or money order. Checks must clear before forms can be processed, though, which can add a day or two to the turnaround time. Conversely, money orders are like cash in hand and can be processed more quickly. Of course, if you complete an application online, you should be able to pay the fee with a credit card. Bear in mind that the faster a form and payment is received, the sooner you can expect to receive license approval. You may even wish to send your application via an overnight shipping service, if time is of the essence.
License verifications
If required, it may take up to 3 weeks—or longer—to receive a verification letter, depending on the individual state board. Be prepared to pay a small fee for this requirement, as well. If you hold one or more state licenses, it is imperative to immediately request the verifications you need. Once your documentation is received, the process generally takes 3 to 5 days. Still, to be prepared for unforeseen circumstances, you should allow for extra time. And remember, like our PT traveler, you may incur additional expenses—such as those related to background checks or examinations a given board requires—which is why it's essential to confirm requirements from the onset of the application process.
In Woodley's case, it took 4 weeks for her Alabama license to be issued and 3 weeks for the South Carolina and Georgia boards to send their verification letters, plus 5 days for the licensure to be issued. Most recently, she acquired a Texas license and admits that the process seemed 100 times easier this time around. Although she has yet to utilize her Georgia license, she continues to happily accept contracts in the South.
Valuable tips
To help future PT travelers with the licensure process, Woodley offers a number of useful pointers. "Sign with a staffing agency that assists with state licensure, and be diligent with the application process and verifications, which will probably take longer than you think," she advises. "You should never assume you have completed everything until a license has been issued."
Woodley also says that while some travel companies offer licensure reimbursement, others do not, so it's important to be prepared to pay for the fees. "Research your opportunities, and ask a lot of questions," she explains. "Like those 'G.I. Joe' public service announcements stressed, 'Knowing is half the battle!'"
Fast facts
* Each state has its own, unique set of licensure requirements.
* Depending on the state, the licensure process may take anywhere from 3 weeks to 6 months, so you should allow ample time for turnaround.
* Most forms can be downloaded from boards' respective websites and printed for completion.
* Some boards even have interactive sites that allow for online submission, while others require phone or e-mail application requests.
* An application fee is ordinarily a one-time expense, but fees vary by state and can range from $50 to $300.
© 2008 Advanstar Communications Inc.. Permission granted for up to 5 copies. All rights reserved. You may forward this article or get additional permissions by typing http://license.icopyright.net/3.7453?icx_id=546129 into any web browser. Advanstar Communications Inc. and Healthcare Traveler logos are registered trademarks of Advanstar Communications Inc.. The iCopyright logo is a registered trademark of iCopyright, Inc.
PrintThis
2008-09-01
Many people are turning to staffing agencies for help finding work in a crowded market where companies can be picky.
By SHERYL JEAN / The Dallas Morning News sjean@dallasnews.com
Andrea Castillo of Dallas spent a recent morning looking at job postings at the WorkforceSolutions Greater Dallas office along Interstate 35.
"I just started looking last week," said Ms. Castillo, who wants to re-enter the workforce after quitting her last job nine months ago to take care of her terminally ill mother. She hopes her medical billing experience helps her land a job in the booming health-care field.
She was one of the 159,558 Dallas-Fort Worth residents counted as unemployed in July.
Many people are turning to staffing agencies for help finding work in a crowded market where companies can be picky.
It's taking longer to land a job than it did a year ago, said Ryan Kurtz, area director for Ajilon Professional Staffing in Addison. Job postings there and at its sister firm, Adecco, doubled from April to June compared with the previous three months, he said.
Employers also are seeking help to find skilled workers, such as finance and project managers. Dallas-based Delta Companies' recruiting fees have risen 28 percent in the past two years after being flat for a decade, said chief marketing officer Marc Bowles.
Lately, companies are hiring more temporary workers, particularly in customer service, manufacturing and warehouse, as companies face economic uncertainty.
Companies tend to hire temps to control costs – salary, benefits, training and retention – if they're nervous about the economy, said John Reed, senior vice president for Robert Half International in Dallas.
PrintThis
2008-09-01
The Delta Companies recently donated twenty-five thousand dollars to the Make-A-Wish Foundation of North Texas. The wishes of four children with life-threatening medical conditions were granted, including one child whose wish was...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 1, 2008 –The Delta Companies recently donated twenty-five thousand dollars to the Make-A-Wish Foundation of North Texas. The wishes of four children with life-threatening medical conditions were granted, including one child whose wish was to see the United States Women’s Olympic Softball Team compete in Beijing and one child who will appear in an upcoming episode of the television game show “Deal or No Deal.”
Company employees, friends and family volunteered time and money at three events where 100 percent of the proceeds went to granting the wishes of the four children. The events included: a
silent auction, a carnival in conjunction with Albertsons grocery, and a company golf tournament.
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
###
PrintThis
2008-08-25
“Pack your bags and get ready to meet new people,” Suzanne Willis, PT, encourages therapists considering a career as a traveler. And, she adds: “on your days off from work, grab a map and start exploring different parts of the world.” Although Willis’ straightforward...
By Haley K. Jestice
08.25.08
“Pack your bags and get ready to meet new people,” Suzanne Willis, PT, encourages therapists considering a career as a traveler. And, she adds: “on your days off from work, grab a map and start exploring different parts of the world.” Although Willis’ straightforward tone sounds similar to the sales pitch of a travel agency, she’s not a travel guide for physical therapists. In fact, life hasn’t always allowed Willis the option to pick up and leave. From 1985 to 2006, Willis cared for her mother and worked at the same hospital in Lovell, Wyo. But, change was in the cards for Willis’ future.
“During the years that I was taking care of my mother, I really had no choice but to remain stationary. But, when she passed away in 2007, I figured, ‘well, maybe it’s time for a change’.” And, when circumstances in Willis’ life did change, she discovered this was a golden opportunity for her to do something different: travel. “I picked the right agency for me, at a time when I needed something new in my life – and I discovered that I really liked being a traveling therapist,” says Willis.
Today, Willis considers herself a “joy guide” for therapy professionals who are making the transition to a traveling position. Pleased with the direction her career has recently taken, she advises others in her profession to take advantage of the opportunities available for therapists, just as she has chosen to do. She says everyone with an itch to travel should follow their bliss, and do what satisfies them.
“I have worked with Delta Flex Travelers for more than a year now,” says Willis. Thanks to Delta Flex, she has been able to work in many different areas and facilities in Wyo., referring to these as some of the most refreshing years in her professional career. Hopefully, she says, the remaining years of her career will be just as rewarding.
Willis first connected with recruiters at Dallas-based Delta Flex Travelers back in 2006. And, ever since she first heard about the traveling opportunities being offered to physical therapists, she’s been intrigued by the idea of seeing how other facilities operate. In addition, she says, “If I were younger, I would definitely go through the effort of obtaining licensure in many different states – and then, I would really do some traveling.”
“The opportunity to travel and work has allowed me to see how the healthcare business is done in different areas,” Willis adds. “The experience has been eye-opening, and it has been a welcomed change in my professional career.” She says the advantages of being a traveling therapist will vary according to the individual’s needs and expectations. However, she personally cites two major benefits: 1) an increase in pay and 2) a decrease in stress. She says, “It’s great – all the details are taken care of by the recruiter.”
The Right Fit
“The profession for traveling therapists is wide open, says Rodd Kiliany, MPT, OTR, CHT, a traveling therapist based in the Pacific Northwest. “Therapists can self-direct their career path in regards to the position and location that they desire.” His travels began early in his career. After he graduated from Pittsburgh University, he took his first job within the Blue Ridge Mountains – in beautiful Blacksburg, Va. After two years in Virginia, he relocated to the beach community of South Carolina and then to Florida, where he says, “I enjoyed the climate, and many days in the sand.”
He soon realized that he loved change, and the adventures that traveling therapy brings. “The need to explore what may be around the next corner is what I enjoy the most,” he says. Although he has traveled all over the United States, he is currently experiencing the assignment of a lifetime – Anacortes, Wash. – thanks to the expertise of travel recruiters at Delta Flex.
With the assistance of his recruiter, Kiliany was able to find a desirable position in an ideal location. He says, “Becoming a traveling therapist just seemed to be the right fit for me – from the beginning.” His advice to novice traveling therapists who don’t know where to start: “Pull out a map, start pointing, and then do some research online. After you do this, call a recruiter and say you are ready to start traveling.”
Recruiters can help to guide the process and offer background information on job details, location, and what to expect. There are many travel agency Web sites available online for health professionals to peruse. For instance, in Boca Raton, Fla., the American Traveler staffing agency provides thousands of registered nurses, allied health specialists, and therapists with permanent and temporary job placements nationwide, including California, Florida, Hawaii, and the Midwestern and Mountain States.
The company is also recognized by The Joint Commission and has received its Gold Seal of Approval™ for the Healthcare Staffing Services program. Representatives are available 24/7 to ensure that professionals obtain the ultimate traveling experience. On their Web site, www.AmericanTraveler.com, the company cites additional benefits of working as a traveling therapist, including: gaining exposure to new treatments and therapies, working with top practitioners in different areas (i.e. metropolitan and rural), having a flexible work schedule, and exploring new and exciting places.
However, there are plenty of additional sources that are available online, such as: Cross Country TravCorps, www.crosscountryallied.com; Physical Therapy Jobs, www.physical-therapy-jobs.net, and Complete Medical Staffing ,www.completemedicalstaffing.com.
The Job of the Recruiter
Kiliany’s recruiter, William Ho, senior recruiting consultant for Delta Flex Travelers, says “As recruiters, we look to ensure that both parties’ – the therapist’s and a facility’s – needs are met in an assignment.” He says that the two key roles in the application and hiring process of traveling therapists include: 1) the recruiters, and 2) the marketers. “The recruiter’s role is solely candidate-centric.”
During an assignment, it is the recruiter’s responsibility to check-in with the candidate. The marketers have the same responsibility as being the “go-to” person, except they are the contact for the facility’s side. He adds that if any problematic issues or situations arise while that candidate is on assignment, then the recruiter should be the first to know about it. “Basically, the recruiter is the point person for the candidates, at all times.”
Assignments for travelers are typically 13 weeks long. Most facilities will offer the travel therapist an extension of the contract toward the end of the assignment. It is up to the candidate whether or not they extend. “The perfect travel candidate is someone who has a motivation to travel for the pure adventure and experience. The traveler should also have the following characteristics: likeable, adaptable, willing to learn new settings, and open-minded about new places,” says Ho.
When it comes to where job placements are needed the most, he says, it varies – due to a number of factors. “Typically, there are desirable locations across the board,” says Ho, “and this can change seasonally.” For instance, everyone wants to be in the South during winter and coastal for the summers. But, the ideal traveler is someone who will go anywhere – at anytime, he says.
Another resource that provides information of what to expect and where the traveling industry is heading in the future is the Staffing Industry Analysts Inc. (SIAI) and Bureau of Labor and Statistics. They annually publish statistics that show the status of the industry, such as the number of firms assisting professionals, the growth of the industry, forecast of future demand, revenue, where travelers are most needed, and more.
In 2007, SIAI estimates that there are 1050 temporary staffing firms currently locating job placement options for healthcare workers. And of these firms, there are 500 offering service to licensed practical nurses, 100 firms catering to physical therapists, and 9,500 for all other occupations. Since May 2006, when the report was issued, the total number of healthcare occupations employed both traditionally and temporarily was greater than 50,000. For example, the breakdown of nurses, physical and respiratory therapists within the healthcare industry are as follows: Nurses total 2,417,150; Physical therapists total 156,100; Respiratory therapists total 99,330.
Also, SIAI says the top geographic targets for therapists are in Florida and Texas. However, for nurses, there will be a shortage (through 2015) in the states of Wyoming, Alaska, Idaho, New Mexico, and Connecticut, which indicates opportunities for employments.
Adventures Await!
Following a typical four-day/10-hour scheduled workweek, Kiliany says his life is nothing but ordinary: “My life is spent exploring the Northern Cascade Mountains, jumping a ferry boat to the San Juan Islands, jumping into Vancouver, Canada or Seattle, and generally having a three-day vacation while earning a good living with less worries.”
Healthcare professionals interested in this route of profession should do their research prior to enlisting. Kiliany suggests calling multiple recruiters and asking as many questions as necessary, then choose a recruiter that fits your personality. “The better relationship will allow a improved understanding of your goals and desires.”
He also says to consider your own personality since this tye of job is not for the individual unaccustomed to change. Rather, to be a travele has to be flexible and able to adapt to a changing environment. “Since a traveling therapist needs to be able to walk into the job and start – from day one – being productive for the facility, I believe that new grads would not be ideal for this job – just yet.”
A good candidate for a traveling therapist, Kiliany says, is a person who has experience in the field already and is likes change. Also, someone who is open to meeting new people. He adds, “This type of person must also be flexible in the job required of them, personable to allow for good connections, carefree at times helps, [and] confident in their ability. I think those are some of the traits that help in making this a good fit.”
In regard to his current assignment, Kiliany says, “I have met so many people that have said you are so lucky to be able to do this, and I can honestly thank my career for allowing me this chance.” Although he loves the area, he says, “I know the assignment will be coming to an end soon, and a new travel will begin. I’m now thinking of Arizona, Utah, California, or perhaps, Montana, Oregon or Wyoming. Being a traveling therapist is a great way to discover America, which still has so much beauty that is often overlooked for international destinations.”
–– Haley K. Jestice is a staff writer for Therapy Times. Questions and comments can be directed to hjestice@therapytimes.com.
PrintThis
2008-08-21
The physician shortage is being felt throughout larger populated areas.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 21, 2008 –The Delta Companies recently released the second quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The latest edition’s market trends section contains insight on how the physician shortage is being felt throughout larger populated areas.
Typically, healthcare facilities engage search firms for their hardest-to-find specialties in the hardest-to-fill locations. Current trends show otherwise with an increase in primary care searches in cities over 50,000 in population.
Another notable trend includes the rise in e-Marketing to find candidates. Internet job boards, email campaigns, and online social networks are just some of the methods that have increased the source of candidates by over three percent in the e-Marketing medium.
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
PrintThis
2008-08-05
The Delta Companies’ Marc Bowles, chief marketing officer, will speak today in a one-hour webinar for Net Promoter entitled “Net Promoter Certification: An Insider’s View of Best Practice.”
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 5, 2008
The Delta Companies’ Marc Bowles, chief marketing officer, will speak today in a one-hour webinar for Net Promoter entitled “Net Promoter Certification: An Insider’s View of Best Practice.”
Bowles, who leads Delta’s customer experience program known as the Delta Experience Index, or DEi, will be part of a three-person panel including speakers from Symantec and Shell. As recent certification participants, the panel will share their thoughts on the key concepts that can increase
the effectiveness of the Net Promoter program, known as the discipline by which companies profitably grow through focusing on their customers.
The Delta Companies currently boasts a Net Promoter Score that is 38 percent above the industry average (American Staffing Association).
For more information on The Delta Companies’ Speakers Bureau visit http://tdcpeople.com/speakers_bureau.html
About The Delta Companies
The Delta Companies offer staffing solutions for healthcare, finance and accounting professionals through six companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers, Liquid Medical Recruiting and Atled Finance & Accounting.
Contact
Mike Gianas
Advertising Manager, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4113
mgianas@tdcpeople.com
http://www.TDCpeople.com
###
PrintThis
2008-07-18
The Delta Companies continue to move up the list of the nation’s fastest-growing private staffing companies for the fourth year in a row, according to Staffing Industry Analysts’ 2008 rankings...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 18, 2008 – The Delta Companies continue to move up the list of the nation’s fastest-growing private staffing companies for the fourth year in a row, according to Staffing Industry Analysts’ 2008 rankings. The Delta Companies is now the seventh fastest-growing private staffing firm and third among private healthcare companies. In 2007, the company had revenue of $40.8 million and compounded annual growth rate of 92 percent.
Up from the 2007 ranking of tenth overall, The Delta Companies has consistently exceeded their previous year’s position, moving up from seventeenth in 2006 and twenty-first in 2005. The firm’s extreme focus on its people and enhancing the customer experience are two of the primary reasons the company has maintained such growth.
Known as “The 25% Club,” the annual list ranks private staffing companies with a compounded annual growth rate of more than twenty-five percent over a four year period.
For more information on The Delta Companies, visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
###
PrintThis
2008-07-14
Physician recruiters discuss how ever-growing demand, subspecialization, and technology are affecting what organizations must do to hire radiologists.
By Dan Harvey
Radiology Today
Vol. 9 No. 14 P. 36
If you assess today’s market for radiologists, specifically as it relates to physician recruitment, you may find it easy to draw a parallel with the current global peak oil situation: In both sectors, diminishing supply can’t keep up with increasing demand. You don’t need to be a world-class economist to determine what’s amiss with the world’s energy resources, but what circumstances have created the imbalance in the medical arena?
One is that procedural needs have outdistanced the number of available radiologists. “Essentially, radiologic procedures are growing three times faster than the radiologist pool,” says Mark Euckert, a managing partner with the Colonial Health Group, a physician recruiting and staffing firm headquartered in Fort Worth, Tex. “With the way things have been trending, I’m not sure how it’s possible to catch up.”
Observers attribute the imbalance to the aging population and the diminishing number of radiologists emerging from residencies. “Today’s market is comprised of about 34,000 radiologists, and many of them are 55 years and older,” says Jim Fuller, director of recruiting for Dallas-based Delta Physician Placement, adding that the numbers not only include general radiologists but radiation oncologists, physicists, nuclear medicine professionals, and interventional radiologists. “Right now, there are more physicians retiring than coming out of residencies and fellowships.”
Christopher Swab, director of physician and administrator recruitment for Fort Lauderdale, Fla.-based American Medical Recruiters, concurs: “That decrease is one of the biggest developments we’ve witnessed in our business in recent years.”
“From last year’s residents, only 888 are entering the professional ranks this year, so the supply has dwindled,” adds Sam Karam, vice president of Merritt Hawkins & Associates, a national permanent placement physician recruiting firm based near Dallas.
The fact that more opportunities exist than physicians makes radiology an excellent career choice. Starting and average salaries are as attractive as the offered incentives, which are all quite significant. Moreover, radiologists often can stamp their own ticket. “With the current supply-and-demand situation, they can be as selective as they want, which continues to drive up the costs for radiologists,” says Fuller.
But that only leads back to the fundamental question: With all of the apparent advantages, why should the field suffer shortages at all? The aforementioned issues aside, no one appears to have a definitive answer. “You’d think that more and more people would be rushing to enter the field,” comments Euckert.
Not only is the field financially rewarding, it’s also technologically exciting and professionally gratifying. “Imaging is the fastest growing area within the healthcare field, and technology is only going to advance, so it provides many interesting opportunities,” says Euckert. “So it’s hard to explain why more people aren’t jumping on this bandwagon.”
Nevertheless, the shortage exists, and it’s expected to last for at least several more years. “That puts radiologists in the driver’s seat,” says Swab.
Sometimes location is the most decisive factor, overriding even salary. Deciding where to live involves personal ties related to geography, schooling, or, most importantly, family. “Some candidates feel that strong pull towards home,” Swab says. “Often this pull increases as they begin to get a bit older. Obviously, their parents and grandparents are getting older, too, and they want to get back to a place where they can be close to them.”
Spousal input looms large in location-based decisions. Physician spouses often make huge sacrifices and for a long time. Typically, they follow their partners through an early career path determined by medical school acceptances, available residencies, and fellowships, despite the fact that it takes them far from their families.
After training, the relationship often reaches a point of fair reciprocation. “In our experience, we’ve found that when radiologists complete their education and residencies or fellowships, they realize it’s time to accommodate the spouse and choose a position that is close to home,” says Euckert.
Geographic Considerations
But other geographic considerations come into play, such as regional climates. “Older radiologists looking to change jobs often seek the warmer areas such as the Southwest or Florida,” says Swab.
Cost-of-living considerations may attract other job seekers to even more specific locations. For them, a state such as Kansas may be more appealing than California because it costs considerably less to live there. “Pick just about any state in the Midwest, and you can buy a larger house that sits on a larger parcel of land at a significantly lower price,” says Swab. “Further, goods are less expensive, which is especially relevant today with the rising food and gas prices.”
Conversely, some radiologists may simply prefer to work in a metropolitan area close to a major city. Indeed, popular job locations include New York City, Los Angeles, Chicago, and San Francisco. “But such preferences have contributed to the uneven distribution of physicians by geography,” says Fuller.
Competition for jobs in such locations is so strong that local employers are insulated from the kinds of shortage problems in other parts of the country. At the same time, this compels employers in more remote regions to design a more attractive employment package to attract high-quality radiologists. This, in turn, drives up market prices. A West Coast employer at one time could attract a radiologist for $200,000, but Midwestern employers were compelled to respond with higher starting salaries and more attractive benefit packages.
In the current market, the average salary has risen to $450,000, a figure that places radiologists in the same financial echelon as cardiologists, neurosurgeons, orthopedic surgeons, and urologists. “We’ve seen a huge trend in groups increasing their salary proposals, especially the initial compensation, which has increased dramatically,” says Swab. “Five years ago, some of the groups we’ve been working with offered a $300,000 starting salary. Today, they’re offering $400,000. Now, some Midwestern groups that offered starting salaries in the high $300s are now having to offer starting salaries in the $450,000 to $500,000 range.”
But radiologists aren’t just looking at salary. They’re assessing the entire package, including benefits and vacation time. “Radiologists work hard, so they like to play hard,” says Euckert. “Thus, they consider an equitable vacation arrangement to include eight to 12 weeks on average. But that’s only a practice-based range. Teleradiologists who work intense shifts—for instance, 7 am to 7 pm—want 26 weeks of vacation time.”
“It’s a quality-of-life issue,” says Swab, “and that’s becoming as important as location, compensation, and work quality.”
The Right Setting
As far as work quality and environment, radiologists are increasingly attracted to settings equipped with state-of-the-art technology. “Take PACS, for instance,” says Euckert. “Several years ago, it was still rather novel, but it’s now becoming the norm. If a facility hasn’t transitioned to PACS, many job candidates will decide to look elsewhere.”
Further, many new residents and fellows are coming out of medical schools where they worked with the latest and greatest technology. Therefore, they may opt for employment within a group or health system that utilizes comparable equipment, according to Euckert.
Such technology considerations can make it hard for some facilities located in remote areas to compete. Because they can’t afford the best technology, they may not be able to attract the best radiologists. “That’s something that rural facilities have been forced to deal with,” says Fuller.
Radiologists are also attracted to positions at places that offer greatly reduced partnership tracks. Several years ago, partnership tracks lasted about four years. Today, partnerships are offered after only a year and sometimes even less. “Tracks have been reduced dramatically, as groups are trying to make their job offers as attractive as possible,” says Swab.
Also, candidates are becoming more specific about employment structure. “That is, some radiologists seek single-specialty groups, which can provide more autonomy and greater income potential, not only from what they can generate from professional billing, but what they can generate from ancillary income, which comes from the imaging equipment they own,” Fuller explains.
Radiologic Hot Spots
When it comes to specialties—or, more specifically, subspecialties—some radiologic areas are “hotter” than others. As radiology divides into specialization areas (eg, interventional radiology, musculoskeletal, neuroradiology, cardiac imaging), some specialists are more in demand than others. “Cardiac imaging is a new ‘hot’ area and so is women’s imaging,” says Swab.
Other high-demand areas include pediatric and musculoskeletal imaging. “Subspecialization represents a market shift that has significantly impacted demand, making requests much more focused and specific,” says Karam. “For instance, neurointerventional radiologists can pretty much choose the location and practice, and employers will do whatever is necessary to gain their services.”
At the same time, Swab sees other areas cooling off, often because of “turf” issues. “For the past several years, interventional radiologists have become embroiled in turf battles with areas such as cardiology and vascular surgery,” he explains. “The quantity and caliber of work they’ve done at hospitals has been reduced because of the competing specialties. So interventional radiologists are looking to move to smaller facilities where they don’t face as much competition from other specialties.”
Innovative Solution
As previously suggested, the many complexities involved with today’s imaging marketplace make it hard for some facilities and health systems to compete for top-grade radiologists. This calls for flexibility when assessing options, and one increasingly attractive solution is teleradiology, especially for practices located in the hinterlands.
“For smaller community hospitals in rural settings, teleradiology provides an enormous benefit,” says Karam. “It allows facilities to cover service lines without having to overcompensate a full-time radiologist. Only a few years ago, they didn’t have that option.”
Further, the option is garnering greater interest from both radiologists and recruiting firms, and it should ultimately contribute to the available radiologist pool. “For radiologists, it’s a very appealing career path, and it should attract many more people in the future, as it contributes to their quality of life,” says Fuller. “Because radiology is such a technology-reliant specialty and because it’s becoming more digitized, radiologists are literally able to work anywhere they want if they have the right equipment.”
“More and more, physicians are looking at this as a way to supplement their income or to move into it full time,” says Euckert. “We’ve been receiving an increasing number of inquiries from radiologists looking for that kind of recruitment piece. They’ve been working in hospitals for many years. They’ve grown tired of the long hours. They’re ready for a change. Now, recruiters are fielding more questions about the teleradiology direction.”
— Dan Harvey is a freelance writer based in Wilmington, Del., and a frequent contributor to Radiology Today.
PrintThis
2008-07-11
The Delta Companies recently launched the first edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 7, 2008 –The Delta Companies recently launched the first edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
Highlights include interview and placement data containing compensation figures and market demand comparisons by specialty for both permanent and temporary opportunities nationwide. In addition, the report is summarized by top recruitment executives in the healthcare staffing industry.
The Healthcare Recruiting Standard features data from a rolling twelve-month time frame provided from Delta Healthcare Placement, Liquid Medical Recruiting and Delta Flex Travelers’ national recruiting efforts.
For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@TDCpeople.com
http://www.tdcpeople.com
PrintThis
2008-07-01
Facilities are paying mortgages, offering other incentives to attract physician homeowners
Real estate slump hinders doctor recruitment
Facilities are paying mortgages, offering other incentives to attract physician homeowners
Physician Compensation & Recruitment
Compensation experts Real estate slump hinders doctor recruitment
Facilities are paying mortgages, offering other incentives to attract physician homeowners
Who would have guessed that the drop in home
sales would dramatically affect how hospitals and
physician practices recruit physicians? It may not
have seemed like an obvious connection when the
first news of a real estate crisis broke, but facilities
are quickly learning that the bad housing market is
directly affecting physician recruitment efforts, and
many are looking for ways to adapt.
The problem most often occurs when a facility
recruits an out-of-state physician. Physicians are
increasingly unable to sell their homes before moving
and are limiting their search to local facilities
or, in some cases, pulling out of an offer late into
the recruitment process.
Research from Delta Physician Placement, a
national healthcare staffing agency in Dallas, identified
the problem in a recent issue of its quarterly
report, The Physician Recruiting Standard.
“In addition to the extreme candidate shortages
and intense competition that are common in
most specialties, clinics and hospitals now have
to worry about whether physicians they sign to
employment contracts will ultimately arrive,” says
William Scott Hurst, MBA, director of consulting
at Delta.
Hurst says he first heard about the possible
connection between the real estate market and
recruitment struggles when casually speaking
with a hospital colleague early this year.
He then surveyed many of Delta’s 25 physician
recruiters and found that each one cited the
real estate market as a determining factor for
physicians when deciding upon an out-of-state
position.
Problems vary by market
The difficulty physicians will have selling their
homes depends partly on the starting location.
Some markets are being hit harder than others,
but physicians in general tend to live in some of
the hardest-to-sell houses. “The problem, when
you get right down to it, is most physicians are in
that high-income bracket and have houses with a
price point over $600,000, and that market just
isn’t moving,” Hurst says.
“Most physicians are in that
high-income bracket and have
houses with a price point over
$600,000, and that market just
isn’t moving.”
—William Scott Hurst, MBA
Other employees in this income bracket, including
allied health professionals and director-level
and management positions, are also becoming
hard to recruit from out-of-state, says Danilio
Davila, employment manager at Parkland Health
and Hospital System in Dallas.
Davila says he first noticed an inkling of the
problem in fall 2007, and it has intensified in
recent months. Parkland has lost at least two
candidates who, after due diligence, realized they
wouldn’t be able to sell their homes without taking
a significant loss. “The comments we heard
were that they wouldn’t be able to manage two
mortgages,” Davila says.
Recruiters get creative
Given the problems that are arising due to the real estate
slowdown, facilities must be aware of how the market is faring
in the areas they target and be prepared to address their
candidates’ real estate concerns at all times.
“You have to think about whether you put
more money into a bonus or relocation
package or pay to get their house sold, and
how long would you do that in order to
get a long-term commitment for them
to move over here.”
—Danilio Davila
In some cases, the facility may be unable to work around
the problem and must be prepared to lose a candidate. But
some have already found creative ways to convince physicians
to move. Consider the following options:
Pay a physician’s mortgage. Delta recently placed a
female neonatologist from Northwestern Oregon—an area
hit particularly hard by real estate problems—in a program
in Appleton, WI. The physician wanted the job, accepted the
offer, but then backed out because of concerns about selling
her house. “She was deathly afraid of not being able to sell
her house,” Hurst says. “There were 12 houses on her street,
and six were for sale.”
The hospital convinced the physician to sign the contract
by agreeing to pay her mortgage for nine months, with the
intent that the physician could sell the house during that
additional window of time. This was arranged in lieu of a
traditional signing bonus, so the hospital didn’t take a dramatic
financial hit because of the incentive.
Buy a physician’s home. Although it is rare, Hurst
says at least one hospital he has worked with has purchased
a physician’s home in order to bring a physician into the
community. This isn’t feasible for routine searches, but it
may be a last resort to bring in a high-value physician.
Partner with realtors. Many recruiters are working
more closely with realtors to address physicians’ housing
concerns. “What we’ve seen is more local engagement with
local realtors here to work with previous home area realtors
for [a] coordinated effort to get a home sold,” Davilio says.
In some cases, this involves paying realty fees or shouldering
expenses related to relocation and selling the original
home.
But professional recruiters are also taking simple steps
to become more familiar with real estate markets in areas
they’re recruiting from early in the process and are reaching
out to realtors in those areas.
Target searches. An ideal solution is to limit searches
to local candidates who don’t need to sell their home in order
to switch practices.
However, that isn’t always feasible because of regional
shortages or noncompete clauses that prevent physicians
from moving to a practice within the same area.
Facilities will likely have more success recruiting candidates
from regions with relatively stable markets, but few
recruiters have actually begun targeting searches in those
areas. That may change if the housing problem intensifies.
Bottom line: Be flexible
Whichever option you choose, it’s important to be flexible
and aware of the physician’s value, Hurst says. Although
facilities would like to limit their recruitment costs as much
as possible, if it takes a higher compensation offer or buying a
house in order to sign a physician, it may be worth it. Factor
in the revenue the physician will generate and the increasingly
competitive recruitment market, and consider recruitment an
investment, he says.
As the housing slump continues and the overall economy
stagnates, recruiters need to be more aware of the possibility
that the economy may have an effect on overall recruitment
operations and plan accordingly, Davila says. “You have to
think about whether you put more money into a bonus or
relocation package or pay to get their house sold, and how
long would you do that in order to get a long-term commitment
for them to move over here.”
PCR sources
William Scott Hurst, MBA, director of consulting, Delta Physician Placement,
1755 Wittington Place, Suite 800, Dallas, TX 75234, 212/442-4644; shurst@
deltaplacement.com.
Danilio Davila, employment manager, Parkland Health and Hospital System, 5201
Harry Hines Boulevard, Dallas, TX 75235, 214/590-8000; ddavil@parknet.pmh.org.
Physician Compensation & Recruitment July 2008 © 2008 HCPro, Inc.
PrintThis
2008-07-01
Research from Delta Physician Placement, a national healthcare staffing agency in Dallas, suggests the current decline in the real estate market might be affecting hospitalist programs, namely efforts to recruit and hire physicians from out of town.
Real estate slump can affect hospitalist shortage
You’ve heard it before. The real estate market is in the midst of a colossal nosedive. The values of homes are plummeting. If you’re a hospitalist program director, though, the bad news doesn’t end there.
Research from Delta Physician Placement, a national healthcare staffing agency in Dallas, suggests the current decline in the real estate market might be affecting hospitalist programs, namely efforts to recruit and hire physicians from out of town.
Scott Hurst, the director of consulting at Delta, says he first heard about the possible connection between the real estate market and recruitment struggles when casually speaking with a hospital colleague in 2007. After surveying many of Delta’s 25 physician recruiters, Hurst found that every one of the surveyed recruiters cited the real estate market as a determining factor for physicianswhen deciding upon a position out of state.
“I learned that it was clearly an issue with physicians looking to relocate,” Hurst says. “This was especially true where the market is more heavily affected in places like Phoenix and California.”
Aaron Gottesman, MD, FACP, CHCQM, the director of hospitalist services at Staten Island (NY) University Hospital, says he hasn’t heard recruits mention this concern yet, but says it may affect their decisions.
“There is probably extreme geographic divergence,” he says about different recruiting rates around the country. “The real estate market] may also impact academic centers and teaching hospitals less so, as these programs more easily recruit from within their own residency program.”
Even so, hospitals should be aware of how the market is faring in the areas they recruit and be prepared to address their candidates’ real estate concerns at all times.
The house-hospitalist correlation
The real estate slump is a recruitment and financial challenge for some hospitalist programs. If a sizable percentage of candidates decline a hospitalist position strictly because they cannot sell their homes to relocate, the small pool of hospitalist candidates becomes that much smaller.
Many programs are already struggling to recruit, hire, and retain physicians from their respective communities, and the struggle of the real estate market only serves as another speed bump to the growth of the program.
This challenge can also be a financial drain on the overall hospitalist program. After weathering the expenses associated with the interview process, candidates may decline a job offer in the final hour of negotiations. Then the hiring process must start from scratch, and the program takes a financial hit.
Sometimes a candidate does accept an offer but ultimately cannot take the position because of an unsellable home. The candidate may even fail to show up on his or her start date for the same reason.
“In addition to the extreme candidate shortages and intense competition that are common in most specialties, clinics and hospitals now have to worry about whether physicians they sign to employment contracts will ultimately arrive,” Hurst says.
Nix the bonus and pay for the mortgage
Hurst described a recent situation in which Delta placed an Oregon physician in a program in Appleton, WI. The physician wanted the job and accepted the offer, but then backed out.
“She was deathly afraid of not being able to sell her house,” he says. “There were 12 houses on her street, and six had been for sale.”
The hospital decided not to give up so easily. In lieu of a signing bonus, the hospital offered to pay the physician’s mortgage on her house for nine months, with the intent that the physician could sell the house during that window of time.
The candidate ultimately accepted the position. But it wasn’t the easiest move to pull off. Hospitals routinely give physicians large signing bonuses with the intent that the physicians will stay on for long-term positions. Rewriting recruitment policies with consideration to the real estate market might take some creativity to navigate around red tape, but it’s a change
that could help your organization survive the hospitalist shortage.
“The client understood what it took to be successful,” Hurst says. “You have to be flexible and understand the challenges facing your physicians. For big earners in expensive homes, the ability to sell a house is certainly one of them.”
Hospitals should make the extra effort
For hospitals, the most challenging aspect of negotiating is that it requires them to become more creative with their offers, rather than falling back on traditional signing bonuses on a sliding scale.
“If you are already planning on paying a $40,000 signing bonus, what is the difference between that and agreeing to pay that physician $4,000 a month for 10 months? It’s the same general principle as paying a stipend to someone in the last year of [his or her] training,” Hurst explains.
Hospitals should go the extra mile, but Hurst says they are reluctant to engage in any significant recruitment effort.
“They’re not excited about spending $50,000 on a signing bonus, but the market dictates that,” he says. “They must move quickly and do what’s necessary to be successful, because if they don’t, someone else will.”
Hurst says hospitals should change the way they negotiate to leave wiggle room for extenuating circumstances, such as the struggling real estate market, and then create a policy that reflects that strategy.
“The signing bonus continues to be a popular way to close the deal, and this is just an application to how you structure the signing bonus better,” says Hurst.
The finances favor creativity, and paying a candidate’s mortgage is one creative strategy that can result in more hired hospitalists.
Gottesman says, “I suspect that creative solutions are imperative, but a signing bonus alone would either have o offset the potential mortgage payments for an agreed-upon period, as well as take into account the potential for further home value deflation and prolonged distant-homeowners’ anxiety.”
Gottesman adds that the bulked-up signing bonus and the mortgage considerations could be just the start of these new solutions.
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2008-06-12
Delta Physician Placement’s Scott Hurst, director of consulting, and Jim Fuller, director of recruiting, will be speaking today at the Quorum Health Resources’ Physician and Recruitment Strategies Workshop in Peoria, Illinois...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 12, 2008
Delta Physician Placement’s Scott Hurst, director of consulting, and Jim Fuller, director of recruiting, will be speaking today at the Quorum Health Resources’ Physician and Recruitment Strategies Workshop in Peoria, Illinois. The presentation is entitled, “How Do I Find a New Physician and Do I Want Him or Her Anyway?”
Hurst and Fuller have a combined thirty-four years experience in the healthcare industry and speak often to audiences nationwide on physician recruitment and current healthcare topics in general.
For more information on The Delta Companies’ Speakers Bureau visit http://tdcpeople.com/speakers_bureau.html.
About The Delta Companies
Delta Physician Placement is the full-service physician search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
###
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2008-06-11
The Delta Companies’ Marc Bowles, chief marketing officer, will be speaking at the Missouri Hospital Association Leadership Conference on this Thursday, June 12, in Branson, Missouri. Bowles’ presentation entitled...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 11, 2008
The Delta Companies’ Marc Bowles, chief marketing officer, will be speaking at the Missouri Hospital Association Leadership Conference on this Thursday, June 12, in Branson, Missouri. Bowles’ presentation entitled, “The Changing Physician Workforce” will provide a recruiter’s perspective on physician staffing, work ethic and compensation.
Bowles currently serves as the Vice President and Membership Chair on the NAPR (National Association of Physician Recruiters) Board of Directors and speaks often on current healthcare topics to industry and state hospital associations.
For more information on The Delta Companies’ Speakers Bureau visit http://tdcpeople.com/speakers_bureau.html
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Mike Gianas
Advertising Manager, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4113
mgianas@tdcpeople.com
www.tdcpeople.com
###
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2008-06-11
Third quarter edition of The Physician Recruiting Standard released.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 6, 2008 –The Delta Companies recently released the third quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The last twelve months show an average increase in sign-on bonuses of forty-seven percent for orthopedic surgery, cardiology, OB/GYN and urology. “Sign-on bonuses have long been a staple to the recruitment of a quality physician, but with a tumultuous economy and the ever-increasing difficulty in selling a house, physicians and surgeons are looking for more guaranteed money up-front,” says Ryan Anholt, executive vice president of Delta Physician Placement.
The largest of the increases is in OB/GYN with an average of a sixty-six percent increase in the last year. “Hospitals will need to look for increasingly creative ways to attract top doctors to make a change during this time of economic turmoil,” adds Anholt.
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
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2008-06-01
Although market data must be reviewed annually, the construct of the plan should not need to be revisited unless major strategic, market, or operational shifts have occurred. Typically, a compensation committee meets quarterly to operate the plan...
Editor’s note: PCR asked compensation experts to discuss how often facilities should review their compensation plans and what to look for during the assessment. Their responses are below.
If you would like to ask a question to be featured in a future “Ask the experts” article, please e-mail ebakhtiari@healthleadersmedia.com.
James W. Lord, principal, ECG Management Consultants, Inc.
Although market data must be reviewed annually, the construct of the plan should not need to be revisited unless major strategic, market, or operational shifts have occurred. Typically, a compensation committee meets quarterly to operate the plan, and as things bubble up from that committee, they must be cataloged and a determination must be made about the effect on the plan’s structure. Put simply, the compensation plan should incentivize physicians to achieve the group’s strategic plan. If they are out of sync with that, the plan needs to be restructured.
Marc Bowles, CPC-PRC, CMSR, FMSD, chief marketing officer, The Delta Companies
The key to the process is obtaining physician buy-in throughout. Explain why you need the change. If you don’t have physician proponents for the plan, you will have strong resistance and, as a result, either the plan will fail or you will experience turnover.
Evaluate multiple models, select the most acceptable ones, and bring them before the entire medical staff for review, discussion, and implementation.
David A. McKenzie, CAE, reimbursement director, American College of Emergency Physicians
I’d suggest an annual review based on the release of the Medicare fee schedule and the allocation of RVUs. The vast majority of physician compensation is based directly or indirectly on the Resource-Based Relative Value Sale system using either a payer-specific conversion factor or payments based on a percentage of Medicare’s payments. Facility compensation plans should be constructed considering this same benchmark.
Max Reiboldt, CPA, managing partner and CEO, The Coker Group
All groups should be continually evaluating the fairness and objectivity of their compensation plans. This may entail relatively minor tweaks from year to year. For example, a compensation plan that is heavily based upon work RVU metrics will need to be updated at least yearly, as those metrics are adjusted not only by CMS, but also as industry standards and benchmarks are updated. Although major overhauls to the practice/network’s income distribution plan (IDP) are not recommended every year, it is a healthy exercise to review the plan to ensure that it is re-sponding to the specific operational performance of the practice.
The process should involve a compensation committee. For a group or network of eight or more providers, a specific committee should be entrusted with reviewing and, if necessary, updating the IDP. This will allow an orderly process wherein the committee will complete the review and make recommendations to top management and, ultimately, the partners.
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2008-06-01
The economy is currently top-of-mind with many people. Rising costs at the pump, at the grocery store, and concerns over the real estate market make daily headlines. But history tells us that healthcare is a counter-cyclical sector.
Solutions to Specialty Shortages in a Shaky Economic Climate
The economy is currently top-of-mind with many people. Rising costs at the pump, at the grocery store, and concerns over the real estate market make daily headlines. But history tells us that healthcare is a counter-cyclical sector. According to Staffing Industry Analysts and The Bureau of Labor Statistics, “healthcare employment growth has historically been highest in times of weak overall employment growth, and lowest in times of strong overall employment growth.” So where will this workforce increase come from when reports generated by our industry estimate that by 2020 we will be facing a shortage of anywhere from 85,000 to 200,000 physicians?
All physician specialties are experiencing some degree of a workforce shortage, and primary care and surgical specialties appear to have the largest need.
• Nearly one in five Americans – 56 million individuals – is medically disenfranchised, having inadequate or no access to primary care physicians due to physician shortages. AAFP News Now, March, 2007
• Texas is one of three states that make up nearly 30% of the nation’s medically disenfranchised, with a population of 4.6 million. AAFP News Now, March, 2007
• Annual growth rate of the population in Texas now exceeds that of physicians in primary care specialties. Health Professions Resource Center Study, 2006
• The state supply of primary care physicians has been lower than the national average for at least the last 15 years. Health Professions Resource Center Study, 2006
• A little over 13 percent of Texans live in one of our state’s 177 rural counties, and 27 of those counties do not have even one primary care physician. Health Professions Resource Center Study, 2006
“Over 60 percent of the assignments we take on as a firm occur in communities with a population of less than 50,000,” says Scott Hurst, director of marketing for Delta Physician Placement. “Rural facilities need to meet this challenge head on by being creative in the way they both compensate and motivate their new physicians.”
Internal medicine sits alongside primary care’s deficiencies. According to the Association of American Medical Colleges, five of the twelve specialties reporting physician shortages relative to patient demand are internal medicine specialties. Surgical specialties are also feeling the pinch. Both general and orthopedic surgery have been in the top five most requested searches of Delta Physician Placement for over the past year and surgery searches in general make up over one-quarter of our total search specialty distribution (The Physician Recruiting Standard Q1 2008). In addition, the Journal of Neurosurgery has reported “a severe decline in the number of active neurosurgeons.”
However, the staffing industry and medical facilities together have found alternative solutions to of these aforementioned specialty shortages.
For the last two decades, locum tenens, or temporary physician providers, have been relied upon by facilities for specialty shortages and permanent openings that they are unable to fill. Therefore, it is no surprise the temporary needs of our state’s facilities align with the permanent specialty shortages previously alluded to. “Within Texas, the majority of needs for longer-term locums assignments are for hospitalists, and for short-term locums it’s outpatient family practice or internal medicine,” says Stephen Fish, director of marketing at Delta Locum Tenens.
Beyond temporary assistance for permanent physician vacancies through locum tenens, facilities are increasingly turning to allied or mid-level providers as a solution to their shortage problems for both permanent and temporary answers. For example, in most cases family nurse practitioners can be supplemented for family practice physicians. One example comes from Doug Carter, senior marketing manager at Delta Healthcare Placement, “A client in South Texas had two family practice physicians that were overwhelmed with their responsibilities to their clinics in an underserved area. We provided family nurse practitioners to help take the pressure off emergency rooms and keep patients out of hospitals that don’t need to be admitted.”
Physical therapists are also being paired with orthopedic surgeons as a solution to the surgical shortage. “It’s not uncommon for large surgical groups to have two or three physical therapists in-practice,” says Bryan Davis, director of marketing with Delta Flex Travelers. An aging population, battling the potential loss of revenue through vacancy, and the travel distance between providers in an increasingly energy conscious society are just a few of the reasons for this pairing.
While Texas is encountering specialty shortages much like the rest of the nation, there are counter measures that can be taken by facilities to continue to serve a population who so desperately needs available healthcare. Texas is competing for a limited number of providers with the rest of the country, a strategic approach in filling these vacancies using alternative methods may be your best option.
Marc Bowles
Chief Marketing Officer
The Delta Companies
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2008-05-21
For the third consecutive year The Delta Companies has made The Dallas Business Journal’s annual list of “Best Places to Work in Dallas-Fort Worth.” Delta ranked sixteenth in the mid-sized companies’ category.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 21, 2008 – For the third consecutive year The Delta Companies has made The Dallas Business Journal’s annual list of “Best Places to Work in Dallas-Fort Worth.” Delta ranked sixteenth in the mid-sized companies’ category.
“Employee morale is a direct result of putting our people first,” says Ryan Tipton, chief talent officer. Constant recognition through awards and incentives, as well as comprehensive training for new and tenured employees through Delta’s Infusion Institute reflects this focus.
The Delta Companies is the nation’s second fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2007).
More information on The Delta Companies can be found at www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
mbowles@tdcpeople.com
www.TDCpeople.com
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2008-05-21
Antonio Pedroza was promoted to Director of Liquid’s allied recruiting division.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 21, 2008 –Liquid Medical Recruiting recently announced a promotion to the director level of their company serving the healthcare recruiting market.
Antonio Pedroza was promoted to Director of Liquid’s allied recruiting division. “I’m ecstatic to recognize Antonio’s value to our organization through a promotion into a leadership position,” says Ty Chambers, executive vice president. “Antonio leads by example and genuinely wants those around him to succeed at the highest level. This promotion strengthens our platform to add additional recruiters and increase our market share in the allied healthcare market,” adds Chambers.
Pedroza began his career with Liquid Medical Recruiting as a recruiter in September 2006.
More information on Liquid Medical Recruiting can be found at www.LiquidRecruiting.com.
About Liquid Medical Recruiting
Liquid Medical Recruiting is the contingency healthcare recruiting business unit of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
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2008-05-20
The Delta Companies will be holding an event in conjunction with Albertsons, called WishFest, to raise money for the North Texas Chapter of Make A Wish this Saturday...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 20, 2008 – The Delta Companies will be holding an event in conjunction with Albertsons, called WishFest, to raise money for the North Texas Chapter of Make A Wish this Saturday, from 10a.m. to 7p.m. at their store located at 4400 Western Center Boulevard, Fort Worth 76137.
The schedule of events will include live music, a petting zoo, a car show, and a raffle for a variety of items. Food and games for the kids will also be available. One-hundred percent of the proceeds
will benefit the Make-A- Wish Foundation® of North Texas.
For more information on the event, please click here. For more information on The Delta
Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician
Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
mbowles@tdcpeople.com
www.TDCpeople.com
###
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2008-05-14
Delta Healthcare Placement recently announced a number of promotions to their company serving the healthcare market...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 14, 2008 –Delta Healthcare Placement recently announced a number of promotions to their company serving the healthcare market.
Jay Netherton, Jaeson Babb, Jerry Buchanan and Doug Carter were all promoted to Team Leader status. “We’re thrilled to place these individuals in leadership roles,” says Bill Tracewell, vice president of recruiting.
In addition, Carlos Rodriguez was promoted to Senior Search Consultant. “These promotions position us for future growth,” adds David Thomason, vice president of sales.
The Delta Companies has a defined career path and encourage promotion from within. Employees begin as entry level representatives, and move through management positions into team leadership, as a precursor to director. The Delta Companies is the nation’s second fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2007).
More information on Delta Healthcare Placement can be found at www.DeltaHcP.com.
About Delta Healthcare Placement
Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
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2008-05-08
The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 8, 2008 –The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The latest edition’s market trends section contains insight from Delta Physician Placement’s Scott Hurst, director of consulting, on how the national real estate crisis is affecting healthcare recruitment efforts.
“In addition to the extreme candidate shortages and intense competition that are common in most specialties, clinics and hospitals now have to worry about whether physicians they sign to employment contracts will ultimately arrive,” says Hurst.
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
###
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2008-05-07
The Delta Companies will be holding an event at their office on Friday, May 9, from 11:30am to 4:00pm to raise money for the North Texas Chapter of Make A Wish...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 7, 2008 – The Delta Companies will be holding an event at their office on Friday, May 9, from 11:30am to 4:00pm to raise money for the North Texas Chapter of Make A Wish. The schedule of events will include a raffle to win an hour-long ride in an L-39 jet fighter, a live
auction of items such as a cooking class at the house of Johnny Carino, a dunking booth and a
poker tournament.
Friday’s event is just one of multiple events that the nation’s second fastest-growing healthcare staffing firm is coordinating to reach their goal of $25,000 to grant the wishes of four children. The company has also invited friends and colleagues to their office lounge on Wednesday evening, May 7, from 6:30pm to 8:30pm to participate in the silent auction. In addition, The Delta Companies’ spring golf tournament at Flower Mound’s Bridlewood Golf Club on Friday, June 6, at 1:00pm will
also benefit Make A Wish.
The Delta Companies is located at 1755 Wittington Place, Suite 800, Dallas, Texas 75234. For
more information on The Delta Companies, please visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician
Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
mbowles@tdcpeople.com
www.TDCpeople.com
###
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2008-04-29
Jim Fuller, director of search, will be speaking this week at the National Association of Physician Recruiters (NAPR) and National Association of Locum Tenens Organizations’ (NALTO) joint annual convention in Memphis, Tennessee.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 29, 2008
Delta Physician Placement’s Jim Fuller, director of search, will be speaking this week at the
National Association of Physician Recruiters (NAPR) and National Association of Locum Tenens Organizations’ (NALTO) joint annual convention in Memphis, Tennessee. Fuller will be part of a three-panelist interactive session entitled “Overcoming Objections.”
Fuller has over twenty-five years of experience in healthcare as a provider, hospital executive, and manager of recruitment at Delta Physician Placement. Delta Physician Placement is the full-service physician search firm of The Delta Companies, the nation’s second fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2007).
For more information on The Delta Companies’ Speakers Bureau visit http://tdcpeople.com/speakers_bureau.html.
About Delta Physician Placement
Delta Physician Placement is the full-service physician search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
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2008-04-23
Sherri Carlton, executive vice president, will be speaking next week at the National Association of Physician Recruiters (NAPR) and National Association of Locum Tenens Organizations’ (NALTO) joint annual convention in Memphis, Tennessee.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 23, 2008
Delta Locum Tenens’ Sherri Carlton, executive vice president, will be speaking next week at the National Association of Physician Recruiters (NAPR) and National Association of Locum Tenens Organizations’ (NALTO) joint annual convention in Memphis, Tennessee. Mrs. Carlton will be part of a three-panelist interactive session entitled “Overcoming Objections.”
Mrs. Carlton currently serves as the chair of public relations and marketing for NALTO and has over thirteen years of experience in the locum tenens industry. In December 2003, Mrs. Carlton launched the locum tenens business unit of The Delta Companies, the nation’s second fastest-growing private healthcare staffing firm (Staffing Industry Analysts 2007).
For more information on The Delta Companies’ Speakers Bureau visit http://tdcpeople.com/speakers_bureau.html
About Delta Locum Tenens
Delta Locum Tenens is the temporary physician business unit of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
mbowles@tdcpeople.com
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2008-04-21
Dan Morgan was promoted to Director of Recruiting and Stephen Fish was promoted to Director of Marketing.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 21, 2008 –Delta Locum Tenens recently announced two promotions to the director level of their company serving the locum tenens market.
Dan Morgan was promoted to Director of Recruiting and Stephen Fish was promoted to Director of Marketing. “We’re extremely excited to promote these two individuals and place them in leadership roles,” says Sherri Carlton, executive vice president.
Last year the business unit reported annual revenue of $18.8 million, an increase of over 77 percent from 2006. “These promotions position us for even more growth in 2008,” adds Carlton.
Morgan began his career at Delta Locum Tenens as a recruiter in August of 2005. Fish began as a marketer with Delta Locum Tenens in April of 2006.
More information on Delta Locum Tenens can be found at www.DeltaLocums.com.
About Delta Locum Tenens
Delta Locum Tenens is the temporary physician business unit of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
800-521-5060 x4102
mbowles@tdcpeople.com
www.DeltaLocums.com
www.TDCpeople.com
PrintThis
2008-03-25
The Delta Companies was recently ranked in the top 1 percent of the Best Companies to Work for in Texas for the second straight year by the publishers of Texas Monthly...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – March 25, 2008 –The Delta Companies was recently ranked in the top 1 percent of the Best Companies to Work for in Texas for the second straight year by the publishers of Texas Monthly.
Through the annual questionnaire, employees continue to rank their job satisfaction among the highest in the state. “While we are proud of this achievement, it reaffirms that an organization like ours can achieve double-digit growth year after year and still maintain an employee focus,” says Ryan Tipton, chief talent officer. “We believe passionately in giving people the tools to perform their jobs and getting out of their way to do so. If we put all our focus on the employees they will provide outstanding experiences for the customers, and ultimately those customers will keep coming back,” he adds.
The Delta Companies’ focus on employee recognition is also evident through such incentives as all-inclusive vacations to Central America, Rolex watches, custom clothing and trips to professional sporting events.
While high-dollar rewards are the norm, so is the ongoing contribution to philanthropy. Each employee gave two-hundred and fifty-four dollars on average in charitable contributions last year. Recipients included the Texas Scottish Rite Hospital for Children, who received more than
seventeen thousand dollars worth of toys, personally delivered by employees. In addition, over twenty-two thousand dollars was also raised for Big Brothers Big Sisters of North Texas, the most money raised through a single event by any company in their first year of partnership with the organization.
For more information on The Delta Companies visit www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
###
PrintThis
2008-03-15
At quick glance, the business of locum tenens is fairly straightforward: Hospitals or solo or group private practices need physicians and non-physician providers to help care for their patients; and staffing companies supply them with...
By Anne Baye Ericksen
At quick glance, the business of locum tenens is fairly straightforward: Hospitals or solo or group private practices need physicians and non-physician providers to help care for their patients; and staffing companies supply them with the qualified individuals. Everyone wins. But sometimes things are not quite that simple. Unknown elements could pop up. It is when unforeseen circumstances present themselves that representatives from locum tenens companies can really display their worth by serving as risk managers.
"Risk management" is commonly defined as the act of controlling risk by identifying potentially problematic areas as well as implementing strategies to prevent those situations from coming to fruition. For the locum tenens industry, the crux of risk management centers on credentialing. But what does that entail? What is required of physicians and non-physician providers? How can risk management assist you in finding optimal locum tenens opportunities?
In the following pages, LocumLife gathered five industry representatives to expound on the benefits and challenges of managing risk in the realm of locum tenens.
Have risks in the locum tenens industry changed over the past few years?
Brian Lund (BL): They definitely have evolved. Facilities are becoming more selective as to the type of physicians with whom they will contract. As a result, we have shifted from having physicians credentialed by the malpractice insurance carrier to performing the function in-house.
Anne Anderson (AA): Also, we are starting to see morecontractual risks. For example, some clients might requeststaffing agencies to provide workers' compensation for locum tenens physicians, but that is not appropriate because these physicians are independent contractors, not our employees. We need to make sure the relationship between all parties is properly explained on all contracts.
What are the specific responsibilities of a risk management department?
BL: Our risk management department is responsible for setting forth the criteria physicians must meet in order to be placed under our medical malpractice insurance policy. The criteria includes expectations with respect to board certification, number of clinical contact hours, past medical malpractice claims, and total indemnity payout on all claims.
Sarah Sebesta (SS): Our department also happens to set up travel arrangements and facilitate hospital privileges, as well as assisting in the licensure process.
What does the candidate screening process entail, and what role does risk management play?
Neeraj Uppal (NU): A comprehensive credentials review is performed for every locum tenens physician and non-physician provider. All information is verified directly with primary sources in compliance with the standards of the National
committee for Quality Assurance (NCQA) and The Joint Commission. Since physicians' risk profiles are determined by the quality of their medical abilities, these programs ensure that only the most qualified candidates are placed on contracts. We minimize risks by consistently addressing suitability of matches. This assessment goes well beyond just credentialing because it also considers what one might call the softer side of staffing, like temperament, management style, and personality issues.
AA: But first comes the initial contact with recruiters. They send out an application that asks some basic questions about education, training, and claims history. After reviewing the information with the provider, the recruiter will pass the information to the risk management department. The risk management department then takes that information and delves deeper, such as contacting each state licensing board to verify status of their licenses. We also check with the American Board of Medical Specialties if they are board certified, and we write to the medical schools and residency programs to confirm their education history. Additionally, we look at physicians' Medicare and Medicaid billing, federal Drug Enforcement Agency results, and new references. We typically use our opportunity evaluations as references because we think our clients are the most objective judges of how our locum tenens physicians perform.
Susan Collier (SC): At our company, credentialing reflects an intensive background check in areas of training, education, sanctions history and malpractice risk. Medical staff applications are examined very closely and credentials are verified with primary sources. For example, we request references from colleagues within the same specialty who have practiced with the candidate within the last 18-24 months, preferably in a supervisory position.
BL: We also review each application for loss of medical licenses, felony convictions, loss or limitation of privileges, and review of disciplinary actions. These all require further explanation. Physicians are asked to submit complete CVs with the last 5 years detailed and any gaps of 30 days or more explained. Often, doctors want to know why we need so much information, but I think the process speaks for itself. We take it seriously in order to protect all parties and to provide the best experiences as possible.
SS: Once we have all the necessary information verified, then the candidate is presented to facilities. If the physician is accepted, the opportunity is booked. That is also when additional departments step in to confirm pay rates, travel arrangements, and housing accommodations. The privileging department gets to work with the hospital medical staff office to secure privileges in time for the opportunity to get underway.
What is the difference between risk management and quality assurance?
SC: In our company, we have two different divisions. Quality management focuses on practitioner competency and clinical practice assessments, whereas risk management focuses on professional liability placement and claims administration. You can think of quality management as the underwriting side and risk management as handling professional liability claims. Our quality management department consists of clinicians—primarily registered nurses—and a physician medical advisory board. The broad responsibilities of the quality management department are to set corporate credentialing standards, assess practitioner qualifications, conduct clinical investigations, assess practice settings, and comply with regulatory bodies, such as HIPPA, NPDB, OSHA, etc.
SS: If there is someone who might be questionable because of frequent or serious malpractice lawsuits, then the final approval has to go through quality assurance along with having a conference with our malpractice insurance company. The bottom line is that we do not want to send someone on an opportunity who is not a legitimate candidate. That is why we go through all of the painstaking verification. We have to make sure we are performing our checks and balances.
How long does credentialing take before physicians are presented to contracting facilities and solo or group private practices?
AA: Twenty years ago, there was no Internet and you physically had to write letters to every primary source, and then wait for replies. Now, you can verify credentials online in minutes. That has been instrumental to the locum tenens industry because most of our placements have a sense of urgency to them.
NU: One of the many benefits of having an internal NCQA-certified credentials verification organization (CVO) is the ability to quickly credential physicians. This process usually can be completed in a matter of days, sometimes even the same day. Some temporary engagements, particularly with federally operated facilities, may take longer, depending on the requirements of the individual hospital.
What role does risk management play with regard to the malpractice insurer?
SC: One of the activities utilized to assure the quality of practitioners and reduce the risk of negligent care is the implementation of a credentialing program. For the past 10 years, every malpractice insurance company has asked for documentation of our
credentialing program. Even then, they may still do a separate audit to verify compliance to our established credentialing policies and procedures.
AA: We make sure physicians obtain malpractice insurance. They are named to our corporate policy and we take care of the administrative functions. In the event of a claim, we are the liaison between the physicians and carrier.
What happens if something arises between locum tenens physicians and healthcare clients during a contract?
SS: We believe in full disclosure from the onset because hospital administrators review locum tenens physicians' credentials too, and we do not want them coming across any surprises. We would rather present any possible concerns, such as, "This physician had a malpractice suit and this is what resulted, but check out his references."
NU: During the contract, recruiters and client managers continue to be receptive to indicators of future problems and address them as they arise. Most losses occur due to the accumulation of any number of factors, not only because the physician was negligent. We assemble service teams that probe into the causes of problems that may have occurred. Reviewing these incidents often provides us with a clear picture of the factors that created the circumstances; and valuable information can be gleaned from this data that can lead to better decision-making in the future.
BL: As risk managers, we do not have clinical expertise, so we have a risk review committee that oversees such situations. In worst-case scenarios when a physician is released midway through an opportunity, we ask for written statements explaining what transpired from both the physician and contracting facility. If it is something simple, like tardiness, we can usually resolve it rapidly. But if the issue is alleged poor patient outcomes, then the risk review committee is convened to make the best decision possible.
Also, part of risk management is to make sure we are placing physicians in safe settings. From time to time, we take clients through the review processes. We want to know why they are asking for locum tenens physicians. Is it because doctors are on vacation or have taken sabbaticals, or is it because the facility's license has been suspended? If it is the latter, then we could be putting physicians into a bad situation and we do not want to take that chance.
AA: From time to time, we hear from physicians that something is happening at their contract facility that they are uncomfortable with, and that is when we step in as their advocates. This type of situation may come up periodically, but it is usually easily resolved. In most incidents, it is a matter of personality or miscommunication—for whatever reason, the client's and doctor's styles are not meshing. In the worst-case scenario, the physician leaves, but that is rare.
How does having a risk management program in place benefit locum tenens physicians and healthcare clients?
BL: Our risk management program greatly benefits our clients because every physician's credentials are reviewed twice—once by us and another time by the client. This is a great checks and balance tool. It is important to say that we have two clients: the hospital and the physician, and we try to make the best decisions in the interest of both of our partners.
SC: We continue to acknowledge the importance of an effective credentialing program as one dimension of quality/risk management in healthcare organizations. Credentialing activities should contribute to the identification of quality providers, and subsequently, quality providers should provide quality care and services to patients. Also, because we're a CVO, some clients have elected to delegate all or some of the credentialing responsibilities to our company. From the perspective of practitioners, this overcomes the greatest source of their dissatisfaction with credentialing, which is the redundancy among the application requirements of credentialing entities.
NU: Our risk management department is closely aligned with our CVO and the credentialing process. About a year ago, we made a strategic decision to create an independent risk management capability. We recognized the increasing complexity of the challenges our physicians and clients face and realized this expertise would be the ideal way to add value to our service.
This is an area that holds great potential for enhancing the locum tenens experience. We believe that as the temporary staffing option continues to become an increasingly important and acceptable part of facilities' personnel strategies, opportunities for collaborating on risk management issues become increasingly attractive.
MANAGING THE FUTURE
As the locum tenens industry grew throughout the years, staffing agencies worked closely with healthcare facilities and private practices to establish a consistent set of credentialing standards. This has probably been one of the biggest contributing factors to improving the overall acceptance of this practice alternative. As time continues to tick onward, the responsibility falls to risk management departments to further evaluate and adjust policies and procedures to assure physicians, non-physician providers, and contracting organizations are protected from as many unknown elements as possible.
Areas requiring primary source verification
All active, inactive, and expired state licenses, including any sanctions x State-controlled substance registration
Federal Drug Enforcement Agency registration x Specialty board certification
National certification (for mid-levels) x Education history
Medicare and Medicaid sanctions
Streamlining the process
Keeping organized files that document every locum tenens opportunity, with hospital affiliation, address, date, and agency name on your CV can definitely save time and avoid confusion. If you have gaps in your permanent employment, include a reference who can attest to why time was taken off. And be prepared to provide a written explanation of any issues in your educational, training, or licensure histories.
PrintThis
2008-03-03
The Delta Companies’ Jeff Bowling, chief executive officer, will be speaking this week at Staffing Industry Analysts’ Executive Forum in Las Vegas. Mr. Bowling will be part of a three-panelist discussion where executives will receive advice on...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – March 3, 2008
The Delta Companies’ Jeff Bowling, chief executive officer, will be speaking this week at Staffing Industry Analysts’ Executive Forum in Las Vegas. Mr. Bowling will be part of a three-panelist discussion where executives will receive advice on everything from vision to strategy to specific tactics that enable independent firms to compete in the staffing world.
Mr. Bowling speaks often at national forums on topics related to today’s staffing industry, was recognized in 2007 by Ernst & Young as a finalist in the “Entrepreneur of the Year” competition and has led The Delta Companies to its current ranking of second fastest-growing private healthcare staffing company in the nation (Staffing Industry Analysts 2007).
For more information on The Delta Companies’ Speakers Bureau visit http://tdcpeople.com/speakers_bureau.html.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
PrintThis
2008-03-01
industry. If you've just completed your degree or are about to graduate, it probably won't be long before potential employers who hope to lure you to your first job knock at your door with different offers...
Recent graduates are undoubtedly one of the hottest commodities in the healthcare
industry. If you've just completed your degree or are about to graduate, it probably won't be long before potential employers who hope to lure you to your first job knock at your door with different offers.
However, amid myriad opportunities, be sure to consider healthcare travel. With the staffing shortage at an all-time high, travel companies that once sought allied health providers with a minimum of 1 to 2 years of experience are now looking to a new pool of these professionals to staff their shorthanded departments. Here, we are pleased to review some of the benefits that generally accompany the mobile alternative.
Get your bearings
For a number of new grads, paying off outstanding student loans as quickly as possible is a main objective. Given many of the perks that can come with travel contracts—such as complimentary housing, a car allowance, free health insurance, and weekly per diems—you should be able to enjoy additional resources and more readily reduce your debt. Having extra money would also give you the financial flexibility to pursue passions that fall outside of your professional goals.
Also, if you still have internal questions regarding various aspects of your career, healthcare travel will let you explore such issues and experience a multitude of settings without making long-term commitments. For instance, would you prefer to work in a large hospital or small facility? Or, geographically speaking, how do you feel about practicing in an urban area versus a suburban or rural community? And have you thought about the schedule and shifts that would best suit your lifestyle? Your first few assignments can help you find answers and confirm your preferences and dislikes.
Build your resume
In addition to providing you with a range of perspectives, as well as monetary and personal rewards, a mobile career can broaden your professional horizons. While you're on the road, you will have plenty of occasions to learn new techniques from your peers. Advance both your experience and marketability by being proactive with your clinical development and absorbing knowledge like a sponge while working with experts in your field.
Another bonus: Healthcare travel allows you to build on your skills set and scope of knowledge without carrying the stigma that can come from frequently changing permanent jobs. Plus, being exposed to new settings with each contract will help you become a more seasoned provider.
Receive first-rate guidance
Like a concierge at a five-star hotel, a healthcare recruiter can serve as your focused caretaker. And you shouldn't hesitate to make the most of his or her expertise and organizational excellence. What's more, lean on your recruiter as you navigate through the maze of opportunities. An industry expert who can recommend assignments based on your previous experiences, geographic preferences, and career goals, your recruiter is there to help you make the arrangements and determine where you'd like to practice. Clarity is key for building a relationship, so be candid about what you expect and what might be negotiable.
PrintThis
2008-03-01
Pulmonary medicine isn’t considered one of the best-paying specialties, but industry surveys indicate that it may be one of the fastest growing when it comes to compensation, thanks in part to rising demand for critical care and sleep medicine subspecialty services.
Need for critical care boosts pulmonary medicine comp
Pulmonary medicine isn’t considered one of the best-paying specialties, but industry surveys indicate that it may be one of the fastest growing when it comes to compensation, thanks in part to rising demand for critical care and sleep medicine subspecialty services.
“More hospitals are looking to increase the intensity of their staffing in the ICU, and pulmonologists who have a critical care fellowship are very valuable in that regard.”
—Michael Tooke, MD, FACP
Take the 2007 AMGA Medical Group Compensation and Financial Survey (which is based on 2006 data), for example. Pulmonologists earned a median compensation of $265,907, increasing 11.5% from $238,450 the previous year. That was the only year-to-year double-digit increase recorded in the survey. Similarly, the 9.16% bump between 2005 and 2006 for pulmonary medicine was higher than increases seen in any other specialty in the MGMA 2007 Physician Compensation and Production Survey. The increases seen for pulmonary
medicine are even more impressive considering the average increase for specialties in the MGMA survey was only 1.78%.
Why the jump? In part, pulmonary medicine is subject to many of the same supply and demand forces that shape other specialties. Recruitment is increasingly difficult, and that tends to drive up compensation offers. “They’re just getting hard to find,” says Michael Tooke, MD, FACP,
Specialty compensation calendar Check PCR in coming months for coverage of the following specialties:
Radiology
OB/GYN
Oncology
When employing physicians—which is becoming the standard for new physicians in many specialties—hospitals often must offer salaries that eclipse what existing physicians are making in order to bring the new physician on board. “You find yourself in a position where you have to offer someone a level of compensation that’s higher than existing just to get them to come,” Tooke says.
Other up-front incentives, such as lucrative signing bonuses, are also becoming standard facets of competitive compensation packages, says Dan Iliff, a physician recruiter with
Liquid Medical Recruiting who has recently placed pulmonologists who have received $50,000 up front.
Critical care takes center stage
Although compensation levels are up for pulmonologists across the board, the thrust of the demand may be coming from pulmonologists trained in critical care who staff intensive d critical care units in hospitals, says Tooke.
Recent public attention on ICUs and an increase in the number of critical care patients nationwide has made staffing ICUs essential, and physicians trained in pulmonary medicine
and critical care have helped meet hospitals’ growing needs.
Demand for ICU services is projected to grow rapidly during the next decade as the average acuity of hospitalized patients rises with growth in the elderly population, according to the Health Resources and Services Administration. Pulmonologists pioneered critical care medicine, and most intensivists working in ICUs today are trained in combined pulmonary and critical care programs.
“More hospitals are looking to increase the intensity of their staffing in the ICU, and pulmonologists who have a critical care fellowship are very valuable in that regard,” ooke says.
Within the past couple of years, facilities have picked up the pace at which they’re developing new ICUs, says Iliff. “There’s a pattern in hospitals and groups of starting up their
own ICU programs, where they’re going to bring four or five critical care physicians in.”
Pulmonary medicine compensation trends
AMGA Medical Group Compensation and Financial Survey
2007 median+ $265,907
2006 median+ $238,450
2005 median+ $222,000
% chg 2006 07 11.51%
% chg 2005 06 7.41%
HCS Physician Salary Survey Report (salary data only) $177,532 $165,457 $155,517 7.30% 6.39%
MGMA Physician Compensation and Production Survey $255,807 $234,336 $230,688 9.16% 1.58%
Sullivan, Cotter and Associates Physician Compensation and
Productivity Survey
$207,900 $197,000 $211,909 5.53% -7.04%
Survey results are based on the previous year’s data.
Source: Data excerpted from AMGA, Hospital & Healthcare Compensation Service, MGMA, and Sullivan, Cotter and Associates compensation surveys. Reprinted with permission.
Dan Morgan, director of recruiting with Dallas-based Delta Locum Tenens, has observed a similar demand for temporary physicians trained in pulmonary and critical care. He
attributes the demand to regulatory requirements for hospital trauma center designation.
“For a mid to large hospital to be considered a level 3 or higher trauma center, they need to have some sort of ICU or critical care unit, so they need to have physicians to cover these,” he says. “Based on that, the demand has gone up.”
This may partially explain the recent jump in pulmonary medicine salaries, as well as the higher compensation levels for pulmonary physicians trained in critical care. Critical
care specialists tend to command higher salaries than general pulmonologists, earning a median of $275,000 in 2006— roughly $20,000 more than physicians trained in general
pulmonology, according to MGMA data.
Sleep medicine adds value
The second subspecialty area within pulmonology, sleep medicine, is also experiencing a period of strong growth as many hospitals and practices have discovered that sleep centers
and labs can be profitable ancillary investments.
Although board certification isn’t a requirement to practice sleep medicine, Shore Health System has a certified sleep lab, and in order to maintain that status, the hospital looks for
physicians who have fellowship training and board certification in sleep medicine, Tooke says. Sleep medicine represents a profitable growth area for many facilities and an opportunity
for physicians to increase compensation. Pulmonologists specializing in sleep medicine earned a median compensation of $288,033 in 2006, compared to $265,907 for general
pulmonologists, according to AMGA data.
Technology may alter specialty
Pulmonary medicine, particularly in areas of critical care, is at the forefront of some groundbreaking technological innovations that may improve the practice of medicine. Electronic
ICUs and robotic developments, for example, may allow physicians to provide critical care remotely. “If you can’t find a pulmonologist, maybe someone on the other end of a television
screen or a robot may be the next best thing,” Tooke says.
However, it remains to be seen how these changes will affect compensation and specialty supply and demand.
PCR sources
Dan Iliff, physician recruiter, Liquid Medical Recruiting, 1755 Wittington Place,
Suite 800, Dallas, TX 75234, 866/406-9888; diliff@liquidrecruiting.com.
Dan Morgan, director of recruiting, Delta Locum Tenens, 1755 Wittington Place,
Suite 800, Dallas, TX 75234, 877/456-2867; dmorgan@deltalocums.com.
Michael Tooke, MD, FACP, senior vice president and chief medical officer, Shore
Health System, 219 South Washington Street, Easton, MD 21601, 410/822-1000; mtooke@shorehealth.org.
PrintThis
2008-02-19
Delta Flex Travelers recently announced two promotions to the director level of their company serving the healthcare travelers market.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 19, 2008 –Delta Flex Travelers recently announced two promotions to the director level of their company serving the healthcare travelers market.
Bryan Davis and Kevin Faust were both promoted to Director of Marketing. “We’re very excited to promote these two individuals to leadership roles within our growing company,” says Mike Kohrs, vice president.
Mr. Davis began his career with Delta Flex Travelers upon its inception in January of 2007 and has
a total of ten years experience in the healthcare staffing industry. Mr. Faust also joined Delta Flex Travelers during its launch in January of 2007, but first arrived at The Delta Companies in 2001 as
a Consultant for Delta Physician Placement.
More information on Delta Flex Travelers can be found at www.FlexTravelers.com.
About Delta Flex Travelers
Delta Flex Travelers employs temporary healthcare professionals for The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.tdcpeople.com
###
PrintThis
2008-02-11
The Delta Companies recently released the fourth quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 11, 2008 –The Delta Companies recently released the fourth quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The demand for psychiatrists increased sharply as the specialty moved from the fourteenth to sixth most requested specialty in the last twelve months. The largest increases were from hospitals in communities less than ten-thousand and groups in communities between ten-thousand and fifty-thousand, segments that both doubled in demand.
In addition, family medicine regained the top spot as the most requested specialty overall. “The demand for family medicine continues to rise, confirming that we are in the midst of a shortage of primary care physicians as well as specialists,” says Jeff Molnar, director of consulting for Delta Physician Placement. “The shortage is not limited to rural communities anymore,” adds Molnar, “its being felt everywhere.”
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.tdcpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
PrintThis
2008-02-01
In today’s competitive business environment, it is a distinction to be named one of the 100 Best Companies to Work for in Texas.
In today’s competitive business environment, it is a distinction to be named one of the 100 Best Companies to Work for in Texas. This program was designed to recognize the best employers in the state, the ones who make it a priority to create better workplaces for their employees. Best Companies Group and its partners, the Texas Association of Business and the Texas State Council of the Society for Human Resource Management, have broken ground in Texas with this program.
How the 100 Best Companies Were Selected
Best Companies Group, an independent organization managing this program in many states around the country and Canada, launched its survey in Texas in the summer of 2008. Companies that chose to participate completed a two-part survey, including an organizational overview of the company’s policies and procedures as well as an in-depth employee questionnaire. The survey, analysis, and list selection were conducted by Best Companies Group. Participation was available to for-profit and nonprofit companies with 15 or more employees working in Texas.
MEDIUM-SIZED COMPANIES (75 to 249 employees)
1. Kaye/Bassman International Corporation kbic.com
2. DATCU datcu.org
3. Stress Engineering Services Inc. stress.com
4. DPR Construction Inc. dprinc.com
5. HCSS hcss.com
6. FKP Architects Inc. fkp.com
7. Northstar Bank of Texas nstarbank.com
8. TMC Orthopedic tmcortho.com
9. Hermes Sargent Bates LLP hsblaw.com
10. Apex Capital LP apexcapitalcorp.com
11. PKF Texas pkftexas.com
12. Barhorst Insurance Group Ltd. big-usa.com
13. Whitley Penn LLP wpcpa.com
14. Workforce Solutions of Central Texas workforcelink.com
15. CompassLearning compasslearning.com
16. HFF (Holliday Fenoglio Fowler LP) hfflp.com
17. The Delta Companies tdcpeople.com
18. Roach Howard Smith & Barton Inc. rhsb.com
19. Providence Companies pristx.com
20. HCA National Patient Account Services npasweb.com
21. Lucidity Consulting Group LP luciditycg.com
22. Fish City Grill Restaurants fishcitygrill.com
23. Martin, Fletcher martinfletcher.com
24. The Dwyer Group dwyergroup.com
25. Investment Professionals Inc. invpro.com
26. Associated Credit Union of Texas acutx.org
27. Jetstream of Houston federalsignal.com
28. Radiant Systems radiantsystems.com
29. Burns & McDonnell Engineering Inc. burnsmcd.com
30. Velocity Credit Union velocitycu.com
31. Hartman Leito & Bolt LLP hlbllp.com
32. Ultra Electronics Advanced Tactical Systems Inc. ultra-ats.com
PrintThis
2008-01-27
Latest edition of "The Healthcare Recruiting Standard" is released.

The Healthcare Recruiting Standard is a free, quarterly resources from The Delta Companies providing a summary of healthcare specialist compensation, placement data, and market trends in recruitment
The Healthcare Recruiting Standard Q4 2008 *NEW*
The Healthcare Recruiting Standard Q3 2008
The Healthcare Recruiting Standard electronic version requires Adobe Acrobat Reader to view.
PrintThis
2008-01-08
The Delta Companies recently launched Delta Healthcare Placement, re-naming their business unit formerly known as Delta Allied Placement...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – January 8, 2008 –The Delta Companies recently launched Delta Healthcare Placement, re-naming their business unit formerly known as Delta Allied Placement.
“The new name, Delta Healthcare Placement, better defines how we serve the healthcare market,” says David Thomason, vice president of sales. “We not only offer permanent placement solutions for allied specialties, but in other mid-level specialties such as nursing, physical therapy and pharmacy as well,” adds Bill Tracewell, vice president of recruiting.
More information on Delta Healthcare Placement can be found at www.DeltaHcP.com.
About Delta Healthcare Placement
Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
###
PrintThis
2007-12-06
Every day across the United States, employees from all backgrounds head out to factories, plants, warehouses, and businesses of all kinds, ready to put in long hours to earn a living and provide for their families. From punching the card to quitting time...
By Karen Tull: LocumLife
Every day across the United States, employees from all backgrounds head out to factories, plants, warehouses, and businesses of all kinds, ready to put in long hours to earn a living and provide for their families. From punching the card to quitting time, these hard-working Americans can rest assured that their health is in good hands— thanks, in part, to locum tenens physicians.
ROLLING UP THEIR SLEEVES
"Occupational medicine has represented about 30% of my business since I started here in April of 2006," says Stephen Fish, a marketing consultant for Delta Locum Tenens. "Our placements involve both male and female physicians, many of whom are single and in their early 30s. They have a few years of experience, but are still trying to find their niche. Because of their young age and single status, they often tend to be more flexible in their schedules and shift lengths, which makes them successful at these facilities." Yet, physicians at other stages of life also find this lifestyle attractive. "On the flip side, a lot of semi-retired physicians practice occupational medicine on a locum tenens basis as well," adds Dan Morgan, a recruiting consultant for the Dallas, Texas-based firm. "Unlike younger physicians, they simply want to maintain their skills sets and no longer need the money." (According to these company representatives, hourly salary rates for occupational medicine specialists range from $60 to $75.) He continues, "These physicians just want to do what they were trained to do: Help people." What are typical responsibilities of an occupational medicine physician? "These clinicians handle work-related injuries occurring at jobs that are usually blue-collar in nature," explains Mr. Fish. "Something is cut, broken, or displaced in some way." "Another big part of their role is to conduct physicals for potential employees who need proof that they are in good medical condition," offers Mr. Morgan. "And one significant plus is that they do not cover call. If there is an emergency, that patient will be taken to the ER." When an occupational medicine physician enters a new setting, he or she will find that the facility is geared toward a particular set of employees and their relative healthcare needs. "Typically a free-standing, outpatient clinic, the setup of an occupational medicine facility largely depends upon the specific area and type of industry it serves, such as the government or a car manufacturing company," comments Mr. Fish. "In higher populated areas, physicians will have lab and imaging equipment on the premises, but in rural regions, those services are often referred out." He continues, "One of my biggest clients has its own healthcare facilities spread out among various states. Each organization belonging to that parent company has an agreement with certain local companies, and those workplaces send their employees to the clinics for medical care. In other words, there is not usually an onsite medical facility for workers, but rather, a remote location where they receive services." While both executives note that occupational medicine opportunities are always available, they explain that this specialty experiences the standard ebb and flow common throughout all of locum tenens practice. "Requests for occupational medicine services generally follow the same pattern as all other specialties," says Mr. Fish. "Times during the year when permanent practice physicians want to take off, such as the summer and holiday seasons, are when the majority of needs arise." "Although," adds Mr. Morgan, "I would say the greatest demand for occupational medicine services is concentrated in the lower Midwest to the Southwest." What exactly are occupational medicine settings looking for in a locum tenens provider? "Physicians residency-trained in occupational medicine are ideal, although facilities will accept physicians trained in other primary care specialties given they have previous experience," explains Mr. Morgan. "Indeed, it is not uncommon for facilities to utilize family medicine or internal medicine physicians," chimes in Mr. Fish, "but they must have the skills and be comfortable with all that occupational medicine entails."
SEASONED PROFESSIONAL
Rolando Dulay, MD, is more than comfortable with the practice of occupational medicine, as he has dedicated 23 years of his life to the specialty. "I joined the Navy and eventually served as an occupational medical officer at different locations on the West Coast," he recalls. "When I retired, the military then hired me as a civil service physician at a naval shipyard in the Northwest, after which I began full-time locum tenens in 2005."
Since then, Dr. Dulay has been fulfilling an ongoing contract for a government-run vocational school on the West Coast, a setup arranged exclusively through Salt Lake City, Utah-based VISTA Staffing Solutions. "At this facility, students ages 17 to 24 receive training for jobs that involve operating heavy machinery, such as mechanics and commercial truck driving," he explains. "I provide services there three times a week."
Where are occupational medicine physicians needed and what do their duties encompass? "Our services are required at workplaces where there is the potential for injury and exposure to hazardous chemicals or materials," states Dr. Dulay. "Two other essential personnel at these sites include the industrial hygienist and occupational health nurse. The role of the industrial hygienist is to evaluate and monitor the work area, and the occupational health nurse assists the physician."
He continues, "This specialty is similar in some ways to family practice, but what distinguishes us is that we strictly handle work-related care and examinations, such as pre-placement physicals and disability and return-to-work assessments. We also do worksite visits with the industrial hygienist to evaluate whether toxic chemicals or hazardous asbestos fibers are present. Depending on what we find, it is my responsibility to either close off the area or continue monitoring it. Furthermore, after we refer a patient, our care ends. But medical care is resumed when the individual is ready to return to the job with possible work restrictions. We do not do admissions or inpatient hospital care."
Dr. Dulay has seen a variety of cases while caring for employees from the vocational school. "I am at the clinic from 7:00 a.m. to 4:00 p.m., and I do not have any call duties," he says. "While there, I have treated carpel tunnel, biceps tendonitis, migraines, and minor fractures of the fingers and toes, as well as chest pains."
There are certain skills he constantly relies on to help his patients. "Being able to suture is crucial, obviously due to the amount of lacerations and other injuries seen," explains Dr. Dulay. "Also, you must be able to read x-rays, know who the referring physicians are, and recognize which branch of medicine is involved when transporting patients. But above all, you need to show the facility that you are actively interested in the workers' welfare."
Although Dr. Dulay has been offered a full-time position at the corporation, he says locum tenens is all he is looking for. "I enjoy traveling and simply keeping up to date on my skills. The West Coast and Southwest are my areas of choice, and I am not opposed to accepting an overseas contract in the future." He concludes, "We live in an industrialized world, and I feel that this is one of the most important specialties in the field of medicine."
PURSUING CHANGE
Dave Wehrly, MD, MPH, has been practicing occupational medicine for the past 7 years, adding even more to an already long and varied medical career. "I was initially trained in internal medicine, in which I eventually garnered 28 years of experience," he notes. "In addition, I am certified and have 25 years of experience in aerospace medicine. During that time, 22 years were spent serving in the Army–4 of which were with the Department of Energy and 5 were in private practice at both a group setting and hospital-based occupational medicine clinic. You could say I like having lots of change."
His fondness for change prompted Dr. Wehrly to begin full-time locum tenens practice 6 months ago. Arranging contracts both independently and with the services of Norcross, Georgia-based Medical Doctor Associates, he has taken eight occupational medicine opportunities at three different locations. Contracts have ranged in length from a couple days to 4 weeks, though he prefers no more than 2 weeks at a time. "I have provided services for a national chain and a regional healthcare services provider, and I am currently at a small, locally-owned clinic."
What does a typical day involve? "I usually see anywhere from 25 to 40 patients and my shift usually lasts 8 hours. The most common problems I see are musculoskeletal injuries in the lower back, shoulders, and knees, as well as wrist ailments, various lacerations, foreign bodies in the eye, and cases of chemical or fume inhalation."
Dr. Wehrly details what knowledge is necessary and what to expect: "Occupational medicine physicians typically interact more with employers, human resources personnel, health and safety representatives, and union members than with physicians in other specialties. Therefore, you need a solid base of primary care and the ability to diagnose and treat acute and sub-acute injuries. To do that, you must possess a good working knowledge of ambulatory orthopedics and pulmonology, physical medicine, physical therapy, and skills to care for minor injuries, such as lacerations, simple fractures, strains, and sprains. Furthermore, you will handle various types of health assessments, physicals, periodic screening exams, and substance abuse tests." He adds, "It is pivotal that you are familiar with government regulations, such as OSHA and Department of Transportation requirements. Plus, you can expect to make visits to the employee workplace."
Still, he says it takes more than skills to be successful at locum tenens. "Remember that it may be a couple days before you acclimate to the rhythm of a clinic. Do your best to be outgoing, have an appetite for constant change, and realize what you can and cannot say to employers when discussing their employees."
Dr. Wehrly, who prefers to practice in smaller regions throughout the South and Southwest, is pleased with the freedom this lifestyle has afforded him. "At my stage of life, I do not want to be tied down with administrative responsibilities, so I appreciate being able to simply come in, help out a facility, and then depart after 2 weeks. Another reason that I find locum tenens so attractive is that it gives me the opportunity to remain clinically connected on a part-time basis while pursuing other career interests. For example, I am currently writing a major reference document for a federal agency, I have completed several smaller projects for clients, and I also serve on two institutional review boards. Accepting temporary engagements makes it much easier to schedule this variety of activities."
EXPLORE YOUR OPTIONS
For occupational medicine physicians considering a switch to locum tenens, choices are limitless, says Mr. Fish. "Needs will increase, and there is such heavy growth that my clients are looking for physicians with this background to become directors of new clinics they are opening. They need leaders who have not only work experience, but also residency training in this specialty."
What else is required for these providers? "The physicians I place typically have one year or more of occupational medicine experience, usually within the last 5 years," explains Mr. Morgan. "An additional certification—sometimes called Level II certification—is also very important. This is a form that is filled out and signed by the physician, acknowledging that he or she is aware of the rules and regulations concerning worker's compensation payments and insurance that facilities must pay to the state. It is a serious matter when a patient is taken out of work because that employee is still being paid and covered by insurance—therefore, the diagnosis must be accurate."
Although certain challenges may accompany the experience, there are substantial lifestyle advantages to enjoy as well. "There will likely be a higher patient load than what is found in other specialties," elaborates Mr. Morgan, "and there is also more in-depth and time-consuming documentation, which will be viewed by administrators, insurance companies, and other physicians. However, a major benefit is having a greater work/life balance due to set hours and no weekend or late-night call responsibilities."
With copious geographic locales and professional settings to experience, you are free to be as selective as you like. Concludes Mr. Fish: "There are occupational medicine opportunities everywhere, so explore your options. You will not have a problem finding one wherever you want to be."
REFERENCE
American College of Occupational and Environmental Medicine. (n.d.). Retrieved September 21, 2007, from http://www.acoem.org/guidelines.aspx?id=992# [http://www.acoem.org/guidelines.aspx?id=992#/]
THE MARKET
Physicians at all stages of life practice locum tenens occupational medicine, particularly young and single clinicians looking for their niche, as well as semi-retired physicians who are maintaining their skills sets.
The largest need for occupational medicine services is currently in the lower Midwest to the Southwest, according to industry insiders.
Physicians residency-trained in occupational medicine are in greatest demand, although internal or family medicine physicians who are certified or have previous experience in occupational medicine are also in need.
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2007-12-01
Physician demand shifts to cities. “We’ve seen a shift in demand for physicians by the population of where we’re bringing in our searches; we’re seeing an increase in metropolitan areas.
Marc Bowles, CPC-PRC, CMSR, FMSD, chief
marketing officer, The Delta Companies, Irving, TX
Physician demand shifts to cities. “We’ve seen a shift in demand for physicians by the population of where we’re bringing in our searches; we’re seeing an increase in metropolitan areas.
“Typically, our client base has been rural areas that had trouble finding physicians, but now we’re seeing more challenges for facilities looking to recruit within larger cities. This is a direct influence of the shortage.”
Focus on the intangible. “What we are seeing more from our client base is enlightenment in how they’re engaging physicians. Compensation is getting a little more equal regionally. So if I’m a physician and . . . I’m going to a region where the compensation is pretty consistent, what is the differentiator? Those intangible aspects are starting to come up. There’s more emphasis on how the leadership is communicating with and engaging physicians.”
Craig Southerland, director of search, Delta Physician
Placement, Dallas
Signing bonuses. “Signing bonuses will continue to be a staple in recruitment packages for 2008. We have seen the dollar amount for signing bonuses continue to increase in 2007.”
Hot specialties. “Most-searched-for specialties for 2008 will continue to be urology, orthopedic surgery, internal medicine, cardiology, and family medicine. The growing difficulty to recruit primary care physicians is due to the trend for residents to continue on to fellowships or to stay in academics.
“Often, when you have 10 primary care residents completing a program, there will be no more than one or two of the 10 that will be entering a private practice career immediately after completing residency. In 2008, we should see the searches for internal medicine and family medicine increase in volume and continue to be a challenge. This challenge is being reflected in the increase in compensation being offered for primary care positions.”
Recruitment difficulties. “To the common question of why it so difficult to recruit physicians in today’s market, my answer, hands down, is ‘too many options.’ Candidates today have an endless amount of opportunities to pick and choose from.”
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2007-11-19
The physician recruiting market continues to be competitive for medical groups. At the 2007 Medical Group Management Association conference, The Delta Companies surveyed 170 healthcare executives...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 19, 2007 –The physician recruiting market continues to be competitive for medical groups. At the 2007 Medical Group Management Association conference, The Delta Companies surveyed 170 healthcare executives on trends that have affected their practices. Survey respondents report an increase in recruitment and retention efforts, as well as needing to revise offers to better attract physicians.
The 2007 Survey Results are as follows:
Methodology:
Survey was conducted at the 2007 Medical Group Management Conference by The Delta Companies.
The respondents for the 2006 and 2007 were healthcare executives.
2006: 117 total survey respondents
2007: 170 total survey respondents
The survey was a yes/no questionnaire with the following questions:
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta
Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.tdcpeople.com
###
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2007-10-26
The Delta Companies was recently awarded eight VOICE Awards by the American Staffing Association for innovative communications strategies...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 26, 2007 – The Delta Companies was recently awarded eight VOICE Awards by the American Staffing Association for innovative communications strategies.
Best of Show was awarded to Liquid Medical Recruiting for the “Dream Big. Go Now.” campaign,
one of four companies under The Delta Companies umbrella to receive awards in this year’s competition.
Including last year’s award in the category of Magazine Advertising for Delta Locum Tenens, all five healthcare staffing companies under The Delta Companies umbrella now have ASA award-winning campaigns in market.
Additional winners in 2007 include Delta Physician Placement who received four awards in
categories for Direct Mail, Magazine Advertising, Company Web Site and Company Identification. Delta Allied Placement and Delta Flex Travelers also received an award in the category of Direct
Mail and Magazine Advertising respectively.
All winning entries were showcased at the American Staffing Association’s Staffing World 2007 in San Antonio, October 9-12.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com/
###
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2007-10-25
Signing bonuses are now larger in over 80 percent of surgical specialties in comparison to last quarter.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 25, 2007 –The Delta Companies recently released the third quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
Signing bonuses are now larger in over 80 percent of surgical specialties in comparison to last quarter. In addition, the latest data indicates almost a five percent increase in the salaries of internal medicine doctors in the last three months.
An additional trend to watch is the increasing demand for locum tenens coverage due to permanent vacancies. “The average permanent vacancy is now longer than 60 days, causing the average length of requested coverage overall to increase more than 30 percent over the past 12 months,” says Sherri Carlton, executive vice president of Delta Locum Tenens.
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.tdcpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.TDCpeople.com
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2007-10-15
The battle between humans and cancer does not appear to be letting up any time soon. In fact, the Journal of Oncology Practice projects that the number of cancer patients in the U.S.—those receiving therapy and...
Oncology
By Karen Tull
The battle between humans and cancer does not appear to be letting up any time soon. In fact, the Journal of Oncology Practice projects that the number of cancer patients in the U.S.—those receiving therapy and those having completed treatment—will reach 18.2 million in 2020. How will everyone get the medical attention they need? At least one thing is certain: Locum tenens oncologists will be doing their part to bring hope and excellent care to all those affected by this insidious disease.
A SPECIAL EXPERIENCE
"There is a nationwide demand for oncology services," says Marcus E. Ray, regional account director for Irving, Texas-based Staff Care. "Although the specialty of oncology itself is about 70 years old, an increasingly aging populous continues to raise the patient load and need for locum tenens. Years ago, locum tenens oncologists were primarily utilized for vacation and CME coverage, but today, the trend has been toward an increase in requests for both extended coverage periods and full-time opportunities while sites search for permanent candidates. Community hospitals and single specialty groups, in particular, are utilizing these services, and we have seen an increase in requests for hematology and radiation oncology providers over the last few years."
Locum tenens oncologists across all subspecialties have a common role when entering contract locales. "Most opportunities are 8-hour days, consisting of initial patient consults, follow-up visits, and some extent of office-based hours," explains Mr. Ray. "If any rounding is required, it most often will either be before a shift begins or at its conclusion. Some temporary engagements do have call included in the coverage request to help relieve the permanent providers on site."
Although treating cancer can take its toll on energy and emotion, temporary providers have an advantage that not only benefits themselves, but also those under their care. "Unlike oncologists in a permanent setting, practicing locum tenens allows the physician to experience various worksite styles and receive that much needed break and refreshment between opportunities," notes Mr. Ray. "When they enter a facility, their attention is strictly on patient care, allowing them to be heroes for the patients who might not have had a champion prior to their arrival."
In addition to those incentives, locum tenens oncologists can also expect to receive fair compensation for their services. Adds Mr. Ray, "Radiation oncology, medical oncology, and hematology oncology compensation varies from one opportunity to another depending on the specific specialty and the intensity of the practice being covered. In general, remuneration is approximately $900-1,100 per 8-hour day. Additional compensation can be acquired by offering to cover call and extended hours for the site."
CREATING THE BEST PLAN
Ken Murdock, MD, a radiation oncologist with 31 years of experience, made the switch to full-time locum tenens in 2005. "I had my own single specialty practice in a freestanding center, and I also joined a multi-specialty group twice. Over time, I saw my revenues heading increasingly downward, secondary to cuts not only in Medicare, but also in other third party payers, that often did not accept the complex treatments I wanted to perform, including radiation and chemotherapy. And finally, I grew tired of being on call during weekends."
Since then, Dr. Murdock, who holds 7 state licenses, has provided radiation oncology services across the country, accepting matches through a variety of staffing firms, including Dallas, Texas-based Delta Locum Tenens. "Currently, I am at contract facilities about 24 weeks a year, with most of my opportunities lasting 1 to 2 weeks. I tend to prefer small, multi-group practices because having other specialists on site is not only more convenient for patients, it also helps with creating the best treatment plan for them."
At present, Dr. Murdock is filling in at a multi-specialty group in the upper Midwest. "There are two permanent radiation oncologists here who regularly treat about 60 patients," he explains. "They requested locum tenens services to help with the patient load while one of the doctors takes a 2-week vacation. I am covering the first week and another physician is covering the second."
He continues, "We have medical and gynecological oncologists here as well as multiple tumor boards, which I find very stimulating. Because oncology is changing so rapidly, it is difficult to stay abreast of everything new, but attending tumor boards allows me to get a handle on the current situation. The next time I cover a single specialty practice, this may give me an edge in deciding how to treat a particular patient."
Although he has been to a variety of facilities since his first opportunity a couple years ago, it still remains memorable. "While there, I saw a case of tuberculosis in lymph nodes in the neck, which I had not seen since medical school training about 30 years prior," recalls Dr. Murdock. "At the same location, while following up with a patient, I noticed that her spouse had a lesion on his lip, which I subsequently diagnosed as cancer. So, sometimes you wind up doing things that you had not anticipated."
What recommendations does he have for other radiation oncologists considering locum tenens? "You should know up front exactly what to expect, such as shift lengths, equipment, the other specialties you will be working with, and if there are call responsibilities," offers Dr. Murdock. "I recommend calling the permanent radiation oncologist directly for the important details. You need as much information as possible so you can decide if it is a contract you want to accept."
As to the future, his time is already spoken for, but Dr. Murdock says that is the way to go. "I am providing services 2 weeks a month for the rest of the year, and am already receiving calls about January—I like being booked up in advance."
DEDICATING HIS TIME
John Clement, MD, also a radiation oncologist, took up full-time locum tenens in 2003, after 30 years in private practice. However, it was not his first entrance into the mobile arena. "My first opportunity was in 1999 at a hospital-based practice in New England, where I provided services for 4 months. After returning to my permanent schedule, I gradually reached a point where time became more important than the money."
As a locum tenens practitioner, he has fulfilled about 65 contracts at 22 different facilities, enlisting the services of staffing agencies such as Norcross, Georgia-based Medical Doctor Associates. "I have provided services in hospital-based, freestanding, solo, and multi-group practices," says Dr. Clement, who holds 6 state licenses. "A typical shift is about 8:00 a.m. to 5:00 p.m., 5 days a week. I am not usually asked to take call, but I have covered it on a few occasions. On the whole, I put in about 40 to 50 hours per week."
At the moment, Dr. Clement is providing services at a hospital-based group practice, where he held his last permanent position. He now returns about 1 week per month on a continuing basis.
"Most of my patients range from retirement age on into the 80s and 90s," he explains. "One patient I saw was about 70 years old and presented with what we thought was routine prostate cancer. He came in with a PSA level of about 20, so we gave him an 8-week course of radiotherapy. One month later, on his first post-treatment follow-up visit, his PSA level was 700. I could not believe it, so we sent him back that day for another PSA and it was 1,000. He was immediately sent to medical oncology, but passed within a month. It is one of the most unusual cases I have ever seen."
Dr. Clement has a few words to the wise for physicians interested in locum tenens. "The experience will go well if you are patient, flexible, and friendly. Also, do things the way they are already being done. The perfect scenario would be for the physician to return and find everything just as he or she left it, with all the work having been completed and patients and staff feeling satisfied with your time there. If that is the case, you will be invited back."
Although locum tenens may not be without its challenges, there are ways to circumvent these ahead of time. "Situations can arise from a lack of planning, which includes learning about the facility before providing services there," he notes. "I like to call the physician before he or she leaves to straighten out the details. Regarding travel arrangements, I spend a lot of time searching websites to see what hotels are in the vicinity and where I might like to stay."
Since his transition into this career alternative, Dr. Clement has finally been able to enjoy the respite he needed. "Time is the greatest benefit for me," he comments. "I love my home and spending time there, and this lifestyle allows me to do that without having to retire completely."
Still, full retirement may not be too far away. "I am gradually winding down my opportunities, but until then, my ideal situation is to provide services at facilities within a reasonable drive from home, where I am familiar with the practice and its regimen."
THE PERSONAL TOUCH
Ronald E. Turk, MD, FACP, a medical oncologist with 37 years of experience, has been on the road as a locum tenens provider for 14 years. Prior to that, he taught at two universities, and was in private practice for 10 years at a multi-specialty group in the South.
Despite his varied permanent career, Dr. Turk was looking for yet another change. "I enjoyed patient care, but my lifestyle was very pressure-filled," he explains. "With all the nights, weekends, and administrative responsibilities—I knew there had to be a better way. So, when I heard that a nearby medical oncology group was in need of an extra physician, I decided to provide temporary services for them. Those 3 months were such a good experience, I made locum tenens my full-time venture."
Choosing contracts exclusively with Salt Lake City, Utah-based CompHealth, Dr. Turk holds 19 state licenses and takes about 3 opportunities per year, each lasting 6 to 8 weeks. Racking up hefty mileage coast to coast, he has provided services in a diverse mix of practice settings and geographic locales. "Most of my patients are between 50 and 70 years of age, and my duties typically include rotating through both inpatient and outpatient care with the rest of the group. I am usually on call 24 hours every third day. At some locations, I was on call for my own patients every night, except for weekends."
Making patients and staff feel at ease, he says, is of the utmost importance. "You must gain the confidence of the staff the first hour you are there, and the confidence of the patients within the first few minutes of seeing them," states Dr. Turk. "Reviewing patients' charts adequately before the visit is, in my opinion, the most crucial factor in winning their trust. Abstain from questioning the treatment plan of the permanent oncologist in front of the patient, and do not make any change unless there is strong reason to do so."
Given the often heavy nature of treating cancer, what brings encouragement and hope to this medical oncologist? "During these past 35 years, survival rates and cure rates of many cancers have significantly increased, the quality and duration of life for many who were not cured have also improved, and I do not know of any group of individuals or their families who express more appreciation for what we do than our oncology patients."
Later this year, Dr. Turk will provide temporary services in New England both before and after the holiday season, and he is already lined up for another contract next summer in the Northwest—a locale he and his wife particularly enjoy. "Mary Lou and I have traveled and lived in our motor home during all my time as a locum tenens practitioner," adds Dr. Turk. "She is an explorer and drives it just as much as I do. We have had the opportunity to do more together in these 14 years than we ever have, and we feel it is the best decision we ever made. I highly recommend it and do not know when I will stop."
HOPE AND COMPASSION
Options for oncologists wanting to practice locum tenens are constantly multiplying, says Mr. Ray. "Within the next 5 years, requests for locum tenens oncologists will only increase. I estimate that a growing number of outpatient clinics will emerge, allowing patients to be seen in a more convenient and timely fashion."
He adds, "The ultimate goal is to provide quality care for patients, and if you blend flexibility with a compassionate spirit, it will be a positive experience for everyone involved."
REFERENCES
American Society of Clinical Oncology. (2007, March 14). Future supply and demand for oncologists. Retrieved March 14, 2007, from www.jop.ascopubs.org [http://www.jop.ascopubs.org/]
Szabo, L. (2007, March 14). Cancer rates to grow as U.S. grays. The Daily Times. Retrieved March 14, 2007, from http://www.delmarvanow.com/ [http://www.delmarvanow.com/]
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2007-10-05
The Delta Companies was recently ranked the second fastest-growing healthcare staffing company in the nation, tenth overall, on the annual list of fastest-growing private staffing companies...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 5, 2007 –The Delta Companies was recently ranked the second fastest-growing healthcare staffing company in the nation, tenth overall, on the annual list of fastest-growing private staffing companies published by Staffing Industry Analysts, Inc.
The Delta Companies moved up the list from its ranking as seventeenth in 2006 and twenty-first in 2005. The company reported revenue of $25.3 million last year and an average annual growth rate of 57 percent from 2002 through 2006.
Forty-seven companies made this year’s list, all with an average revenue growth over twenty-five percent.
More information on The Delta Companies can be found at www.TDCpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
www.TDCpeople.com
###
PrintThis
2007-09-27
Scott Hurst and Jeff Molnar were both promoted to Director of Consulting, and Craig Southerland was promoted to Director of Recruiting.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 27, 2007 – Delta Physician Placement recently promoted two of its senior sales consultants and one of its search managers to the director level. Scott Hurst and Jeff Molnar were both promoted to Director of Consulting, and Craig Southerland was promoted to Director of Recruiting.
“We’re very excited to promote these three individuals,” says Ryan Anholt, executive vice president. “They bring a wealth of industry experience and knowledge to their positions, and we’re extremely optimistic about the opportunity to place them in leadership roles,” he adds.
Hurst began as a consultant with Delta Physician Placement in August of 2004; Molnar began as a consultant and Southerland as a recruiter in May of 2006.
About Delta Physician Placement
Delta Physician Placement is the full-service physician search firm of The Delta Companies. The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.tdcpeople.com
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2007-09-10
The Delta Companies, a Dallas-based healthcare staffing and recruiting firm, has reaped savings and increased operational efficiencies after it transitioned to a full-time in-house travel management configuration. The fledgling program is...
Profiles In Travel Management: Co. Gains In-House Staff
By Seth Harris
SEPTEMBER 10, 2007 --Company: The Delta Companies Headquarters: Dallas Annual Air VolumE: $1.5 million
The Delta Companies, a Dallas-based healthcare staffing and recruiting firm, has reaped savings and increased operational efficiencies after it transitioned to a full-time in-house travel management configuration. The fledgling program is poised for growth as it handles an increasing travel budget, which has enabled the company to participate in airline incentive programs, leverage supplier relationships and explore becoming an Airlines Reporting Corp.-accredited Corporate Travel Department.
While Delta passes much of its travel bill to individual hospitals or medical facilities, its travel configuration garnered an overall savings of $92,979 in 2006, and the company projects a savings increase of 36 percent to $126,535 in 2007.
Delta Companies travel manager Stacy Collins attributes the savings to incentives from preferred car rental supplier Hertz, "waivers and favors" from the airlines, use of nonrefundable tickets, avoiding agency fees by allowing employees to explore direct online bookings with vendors and the experience of Dallas-based TravelFocus' agents, who provide 24-hour call center, reservation fulfillment and reporting services.
In its first year in a three-year agency contract with TravelFocus, Delta renegotiated to what amounts to $11 per transaction without the use of an online booking tool.
"We don't ask a lot of them, but they give us a very reasonable transaction fee, which is passed along to the hospitals," said Collins.
Delta also has leveraged its continually increasing travel spending with suppliers. Collins contracted with the American Airlines Business ExtrAA Program, which provides travel awards and incentives for travel on American and regional feeder partner airlines American Eagle and AmericanConnection. The program also drives compliance by allowing traveling employees to earn AAdvantage miles.
The travel department manages travel for 125 of Delta's 180 employees, and external healthcare professionals including physicians, pharmacists and laboratory technicians who are placed or recruited for positions at medical facilities nationwide. U.S. booked air volume in 2006 was about $1.5 million for 3,282 transactions and Collins projects a full-year 2007 U.S. booked air spending of $1.8 million for 3,950 transactions.
While most air travel originates at Dallas/Fort Worth International Airport, a sizable portion goes to rural U.S. areas, for which Collins and the other Delta travel managers book directly online with airlines including Southwest, AirTran Airways and Great Lakes Airlines.
Meanwhile, the Delta travel team has built efficiencies in the program with a lenient policy that is flexible for travelers who have personal preferences for air and hotel suppliers, like its traveling physicians.
"We have a travel profile form that we send out to them before they take the assignments, so they can list their preferred airlines and frequent flyer numbers and hotel information," said Whitney Ripple, risk management travel coordinator for Delta Locum Tenens, one of the company's five business units, who also handles hotel bookings and negotiations. "On the physician travel side, we typically try to cater to their needs and to their requests. If they really like United Airlines and if they have frequent flyer numbers, we try to set them up on that as a first choice."
Collins said the Delta travel policy allows flexibility in booking the cheapest rates for travelers, but some approval policies are in place. "If it's over $850 for the recruiters, then we have to get it approved," she said. "As for the doctors, we definitely try and get the best deal, but we are going to be billing the hospital back for the cost. As long as they are aware of the cost, we don't stress over that too much."
Ripple said the Locum Tenens division has a stricter policy of not booking more than 30 days in advance because of potential charges incurred for a change in travel plans or ticket cancellation fees.
Hotels typically are booked directly online via Collins' team for traveling physicians.
"If it's an area that we are not familiar with or haven't worked in before, occasionally we will get with the facility or hospital they are working with first and ask if they have any suggestions," according to Ripple. "A lot of times, the hospitals will have a negotiated rate or corporate account set up. We have found better deals than what they've had before and we have brought that to their attention and to which they switched over from what they were using."
Personal relationships developed with individual properties in rural areas have sometimes yielded discounted rates, according to Ripple.
"When the doctors go out and work in very rural areas, we know these people on a first-name basis," Ripple said. "They know my voice. Once we get that kind of relationship and that kind of leverage, the more people we bring in and the less our rates are going to be."
Before Collins joined Delta in March 2005, TravelFocus agents booked its travel reservations. The potential savings from creating a travel department with full-time employees spurred the transition to a travel department comprised of two Delta-employed travel managers, and two risk management travel coordinators for Delta Locum Tenens.
As Delta's revenues and number of employees have been practically doubling each year, its travel expenditures also rose and the travel team plans to grow as well. A third travel manager is slated to join the team in the first quarter of 2008, with the ultimate goal of becoming an ARC-accredited Corporate Travel Department in 2009, Collins said.
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2007-09-04
Two executives from The Delta Companies leadership team will be featured speakers at the upcoming Staffing Industry Analysts Healthcare Staffing Summit in...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – September 4, 2007 –Two executives from The Delta Companies leadership team will be featured speakers at the upcoming Staffing Industry Analysts Healthcare Staffing Summit in Chicago, September 24-26.
Jeff Bowling, chief executive officer of The Delta Companies, will speak on a four-person panel set to discuss the challenges of rapidly growing firms entitled, “Organizing and Operating for Growth with the 25% Club.”
Sherri Carlton, executive vice president of Delta Locum Tenens, will speak on a three-person expert panel which will discuss strategies and tactics for succeeding in the locum tenens industry entitled, “Best Practices in Locum Tenens Staffing.”
More information on the Healthcare Staffing Summit can be found on the following page of the Staffing Industry Analyst web site: http://www.staffingindustry.com/ME2/dirmod.asp?sid=4936C38869DA46FB97FA61453F6E697F&nm=Conferences+and+Events&type=WebTitle&mod=WebTitles&mid=DD35BDEB326347298C16B515B4CB888F&tier=3&id=592A19FA4327487D8B0A16ED1D897004.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
www.TDCpeople.com
###
PrintThis
2007-09-01
Much has been written and said concerning the new emerging candidate pool of Generation Y. They are vastly different from the Baby Boomers and Generation Xs who are interviewing them and attempting to lead them.
Generation Y Recruitment
Much has been written and said concerning the new emerging candidate pool of Generation Y. They are vastly different from the Baby Boomers and Generation Xs who are interviewing them and attempting to lead them. Gen Ys have grown up in a modern, technologically advanced, affluent and liberal world especially as it compares to the eras that came before them. The reality is that as the first wave of Baby Boomers retire and the candidate pool begins to shrink, Generation Ys are the ones who will fill the space. More attention must be paid to this pool and we must learn how to attract, recruit, hire and retain them.
One of the first challenges is that candidate sourcing is now largely electronic, with Internet job boards, postings and email. Even a company’s internal referrals usually start with an electronic resume and an on line application. While this method may seem impersonal to a Baby Boomer and early Gen Xs, it is absolutely second nature to Generation Y. They are accustomed to communicating, talking, “hooking-up”, planning and learning on line. You can earn a college degree these days without even going to class and ever meeting a single professor face to face.
Learn to take advantage of the Internet. Post listings on Career Builder, Monster and Craig’s List. Yes, believe it or not, Craig’s List is becoming a more and more popular way that candidates find out about jobs. Utilise your current employees as referral sources. Most Gen Ys have a My Space page and talk about everything on it including where they work and how much they like it. Have your best employees get the word out on their My Space page of an opening where they work.
Once you search on line and do find a candidate that appears to be a match on paper, how do you make contact? Getting a Generation Yer to call you back can be tricky. They may have taken the time to post their resume on a job board but that is about as much effort as they want to put into the process. It is often the case that Generation Yers may not be very motivated or eager to “get to work” as many are still very dependent on their parents and while they may not live at home, they are often “paid” not to by the fact that their parents at least partially
support them. After all, who can take the crazy looks, noise, weird hours, strange music and unusual lifestyle of this group? Certainly not the parents who have had enough years of these
kids who are so vastly different from themselves.
In recruitment, include a strategy that will open the lines of communication and give them some of what they are used to. Create a set of criteria to look for in a resume and try to narrow down a few potential choices. When you make calls, direct candidates back to your company website. The site must be cool, easy to navigate, different, catchy, informative, convenient and your brand should be evident. Something there has to attract attention and make candidates want to contact you. It should paint a picture of the work environment and give the viewer a glimpse into your company culture. The application process should start on line. Candidates should be able to do initial paperwork and get basic benefit information from the company website.
Now suppose you have done all that and you do get candidates to call you and schedule an interview. What do you do with them when they get there? Gone are the days of the suit. Nadira A. Hira, a Fortune Magazine writer-reporter said in her recent article entitled “Attracting the Twentysomething Worker” that, “More than a third of 18- to 25-year-olds surveyed by the Pew Research Center for the People and the Press have a tattoo, and 30 percent have a piercing somewhere besides their earlobe. But those are considered stylish, not rebellious.”
Multi Step Interview
One process we have put into place is a three step interview. It gives you room that if a candidate comes to you with a skill set and some talent and the drive to get the job done, he or she
can be coached to move to the next level. This is a very good indicator for success. Is a candidate coachable? If they will take direction in something such as behaviour or appearance, then it is likely that they will be open to learning a new way of, say, sales or marketing your company’s way.
Another advantage of using a multi-step interview process is that you are able to get an idea of consistency. Is the candidate the same each time he or she is in your office? Do they
become more relaxed and outgoing? How do they handle the stress of these many meetings? It also allows for more than one opinion to voice itself in the decision making process.
Now you have sourced, contacted and met a candidate. After a couple of meetings you have a decision of move to hire. On our job application there is a spot for the candidate to write
his or her salary expectations. As the likelihood of a match becomes more evident, the salary and benefits of the position are discussed in detail, and then a formal offer is extended. What
do you do when the Gen Yer comes back after all the meetings and talk and effort and their written expectations and says in response to your very generous and fair offer, “Well, I was
really hoping for X amount”?
Don’t you just want to pull the plug? How dare they in the proverbial “eleventh hour” come back at you with such flippant disrespect? How in the world do you get past this one last oadblock?
Communicate, communicate, communicate. We have found that you have to take the time and explain what a negotiation is and is not. Explain to the candidate what is appropriate and
what is not, including what is political suicide in your organisation. Paint for them a clear picture of what exactly it takes to get to the next level and remind them what your culture gives to them and how it is different.
This kind of education and social polish is what all those electronic hours of Internet, My Space, DVDs and on-line “stuff” have not given them. Nor have the parents of this group stepped up to fill in the gap. Family dinners are rare and younger candidates have role models like Paris Hilton. Often times, candidates have not seen employment contracts and do not understand the language. When we make a verbal offer we ask for a verbal answer. Then if it is affirmative, we state that a written offer will follow and let the candidate know to call with any questions. We ask them again when they start with us if there is any part of the contract they did not understand or need clarification on.
We have found that stepping into this coaching role, even though at times it can be frustrating and a downright pain, it can be beneficial for your company and you can employ good
candidates that you otherwise might have written off. It also helps shorten the on boarding process and assimilate the new employee into your culture much faster.
The term “on boarding” is being used more frequently in HR publications and research, especially as it refers to increasing retention. The better job a company can do at getting an employee settled in and productive, the better chance there is that the new employee will stay employed. This is not just about productivity alone but about social adjusting as well. People
spend the majority of their lives at work, so it is important that they have friends they look forward to seeing and being around every day. We assign new hires a Sherpa. Yes, just like you would get if you were going to climb Mount Everest. Our Sherpas shadow the new hire for the first week of training. This means they make sure they get to the right place, have someone to go to lunch with, learn their way around the building and have someone at the end of the day to discuss anything that might come up. We do this in order to help the new hire’s decision “feel right” and reduce the feeling of being overwhelmed common to a new job.
As we move into a new era, we will be prepared to meet the challenges brought on while attracting, recruiting, hiring and retaining new employees. We intend to have fun while tackling this challenge, as well as paying attention to this type of detail and to the softer, more subjective issues! (HRf)
Kristen Chapman is a corporate recruiter with The Delta Companies (www.tdcpeople.com) based in Dallas, Texas, USA.
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2007-08-15
The Delta Companies was recently added to the Inc. 5,000 list, celebrating America’s fastest growing private companies...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – August 15, 2007 –The Delta Companies was recently added to the Inc. 5,000 list, celebrating America’s fastest growing private companies. The Delta Companies made the list after submitting revenue figures for the past four consecutive years, reflecting growth that has enabled the company to become one of the nation’s fastest growing private companies in the healthcare staffing sector.
Historically the list has contained 500 companies, but this year it has expanded to include 4,500 more dynamic businesses. The top 500 will appear in the September 2007 issue of Inc., and all 5,000 will be featured on Inc.com. In September, all companies will be recognized at the 2007 Inc. 500 conference in Chicago.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, healthcare and accounting professionals through six companies: Atled Finance & Accounting, Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060
mbowles@tdcpeople.com
http://www.TDCpeople.com
###
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2007-07-24
Mike Beckman and James Heil were both promoted to Director of Recruiting.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 24, 2007 –Delta Locum Tenens recently announced two promotions to the director level of their company serving the locum tenens market.
Mike Beckman and James Heil were both promoted to Director of Recruiting. Mr. Beckman began as a recruiter with Delta Locum Tenens in January of this year, while Mr. Heil began as a recruiter with Delta Locum Tenens in May of 2006.
Delta Locum Tenens is now the fastest growing company of The Delta Companies, ranked the fifth “Fastest-Growing Private Healthcare Staffing Firm” by SIA in 2006 with 83 percent revenue growth at $26M. Delta Locum Tenens yielded a revenue growth of 269 percent from 2004 through 2006, with an expected additional 88 percent revenue growth this year. Since the company’s inception, Delta Locum Tenens has averaged an 82 percent employee retention rate.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
800-521-5060 x4102
mbowles@tdcpeople.com
www.DeltaLocums.com
www.TDCpeople.com
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2007-07-10
Chief Talent Officer of The Delta Companies, Ryan Tipton, was unanimously voted to be added to the prestigious list of Human Resources executives on Southern Methodist University’s Cox School of Business Human Resources Roundtable...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – July 10, 2007 – Chief Talent Officer of The Delta Companies, Ryan Tipton, was unanimously voted to be added to the prestigious list of Human Resources executives on Southern Methodist University’s Cox School of Business Human Resources Roundtable.
Tipton is spearheading The Delta Companies’ focus on people, both externally in hiring the best recruiting professionals and internally in retaining its top talent. By investing 3 percent of the company’s gross margin into talent development, employees are offered superior training from
world-renown sales and public speaking consultants, to leadership training, quarterly and annual awards, Rolexes for top producers, casual days and custom clothing incentives. In turn, The Delta Companies have sustained an 81 percent average annual retention rate and employees have voted the company one of the Dallas Business Journal’s “Best Places to Work in Dallas-Fort Worth” two years running and one of Texas Monthly’s “Best Companies to Work for in Texas.”
Hosted and administered by the university’s business school, the Human Resources Roundtable is comprised of Dallas’ leading Human Resources senior executives. The roundtable meets quarterly, providing a forum to exchange ideas and discuss issues currently facing the Dallas community and their discipline. Members are selected on the basis of their stature in the Human Resources community as well as the reputation of the recognized organizations they serve.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
http://www.TDCpeople.com
###
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2007-07-03
Finding a new position is one of life's most stressful events. After all, the decision will affect nearly every aspect of a physician's life, including income, future opportunities for professional growth, the community one lives in, the patients one will serve...
There are several benefits to having an experienced recruiter on your side.
Finding a new position is one of life's most stressful events. After all, the decision will affect nearly every aspect of a physician's life, including income, future opportunities for professional growth, the community one lives in, the patients one will serve, the schools children will attend, access to extracurricular activities, and the hospitals one will be affiliated with.
Many physicians choose to go it alone, but there are benefits to working with a quality search firm.
The best firms can ease the burden by essentially prescreening potential practices and
communities to ensure a good fit. The key word is "quality." Not all firms are alike.
The quality of a search firm depends upon many factors. A good place to start the search is with the National Association of Physician Recruiters membership list, available at www.napr.org. Physician recruiters who are NAPR members adhere to a strict code of ethics that essentially ensure they
play fair.
Ryan Anholt, executive vice president of Delta Physician Placement in Dallas, says several characteristics distinguish a reputable firm. A quality search firm will do the following:
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2007-07-02
The Delta Companies are announcing the launch of Delta Flex Travelers, their entry into the allied healthcare travel market.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 7, 2007 – The Delta Companies are announcing the launch of Delta Flex Travelers, their entry into the allied healthcare travel market.
“We are launching Delta Flex Travelers with tremendous enthusiasm and high expectations,” says Mike Kohrs, Vice President of Delta’s most recent start-up. “We have assembled a veteran team of healthcare staffing professionals and I couldn’t be more optimistic about the future.”
As the fifth company to be launched under the Delta umbrella in the healthcare staffing vertical, Flex Travelers is sure to benefit from the tremendous resources of the other four well established companies. “We expect revenue in the first year of $11 million that can be directly attributed to
current clients with other TDC entities,” states Jeff Bowling, CEO of The Delta Companies.
Timing is a key factor as the allied health sector has seen a consistent growth rate of 9 percent
each of the last two years and a projected 10 percent growth rate in 2007, according to the Staffing Industry Analysts 2007 Annual Forecast. “Allied Travel is a burgeoning market space,” says Kohrs. “As increased demands for healthcare services stretch the limits of existing providers, travelers provide a sensible solution in supplemental staffing. The demand for services far outweighs the supply, so the outlook is very good.”
The Flex Travelers model will reflect Delta’s commitment to customer service. “As we have done in physician placement, Locum Tenens and allied direct hire, we will provide an unprecedented high level of service to our client facilities and our providers,” adds Kohrs.
For more information, refer to the company’s web site at www.flextravelers.com.
About The Delta Companies
Formerly Delta Medical Consulting, The Delta Companies offer permanent and locum tenens
staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
http://www.tdcpeople.com/
###
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2007-06-29
Dr. Abdalrhim does a great job for one of our biggest clients. He is dependable, has a great attitude, is always willing to help, and has committed several times to last-minute opportunities, getting on a plane the day I call him.
Ahmed Abdalrhim, MD
Delta Locum Tenens
Specialties: Internal Medicine, Hospitalist
Years in Locum Tenens Practice: 1
Years with Nominating Company: 1
Number of Contracts Taken: 40+
Nominated By: Sinead Valdez, Recruiter
Dr. Abdalrhim does a great job for one of our biggest clients. He is dependable, has a great attitude, is always willing to help, and has committed several times to last-minute opportunities, getting on a plane the day I call him. In addition, Dr. Abdalrhim often takes extra shifts and offers added support to the community by helping in the clinic on top of his regular hospitalist duties.
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2007-06-25
Marc Bowles, chief marketing officer of The Delta Companies, will be the feature speaker in a live audio conference entitled “Medical Recruiting: Hiring Superstars in a Competitive Market” this coming Wednesday...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 25, 2007 –Marc Bowles, chief marketing officer of The Delta Companies, will be the feature speaker in a live audio conference entitled “Medical Recruiting: Hiring Superstars in a Competitive Market” this coming Wednesday, June 27, provided by Progressive Business Audio Conferences.
Program highlights will include strategies and techniques for hiring and retaining medical professionals in light of the current workforce shortage. The program will conclude with a live question and answer session.
Registration and more information can be found at the following link: https://www.pbconferences.com/audio/main.asp?G=2&E=969&I=1.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Mike Gianas
Advertising Manager
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4113
mgianas@tdcpeople.com
http://www.TDCpeople.com
###
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2007-06-22
We conducted research to determine whether we could apply switching costs—in customer retention studies from consumer marketing—to retention of physicians in healthcare organizations, based on the idea that people act as consumers even with their jobs.
By Jim Murrow, Paul Nowak, and William Scott Hurst
Consumers might lose perceived switching costs by changing suppliers. Studies of consumer retention indicate that these costs typically explain 30% of the difference between those who intend to stay with their suppliers and those who intend to leave. In contrast, customer satisfaction typically explains about 25% of the difference.
We conducted research to determine whether we could apply switching costs—in customer retention studies from consumer marketing—to retention of physicians in healthcare organizations, based on the idea that people act as consumers even with their jobs. The research is important because of the growing shortage of U.S. physicians. The shortage is a potentially catastrophic environmental fact for many organizations, and is certain to be a bad deal for patients needing prompt and high-quality healthcare.
Three significant trends in U.S. healthcare make care-availability difficulties for patients a certainty, barring significant changes: (1) the aging of the population, with the inevitable growth in older people’s healthcare usage for chronic event care; (2) the reduction in physicians’ hours worked and patients served; and (3) the increasing complexity of care that technology and fear of litigation drive, which increases physician time per patient. In short, physician time and availability is decreasing while demands for time and availability are increasing— quickly.
Definition and Operation
Several switching costs for consumers seem applicable to employees, in changing jobs. These include economic risk, evaluation costs, learning costs, setup costs, benefit loss, direct money costs, personal relationship loss, and associative (brand) loss. The employee expends significant energies in obtaining a new position:
• Moving expenses and the cost of selling cars and houses are significant; the employee needs to take them into account with a move. Cognitive dissonance is also associated
with a move.
• Relational costs are affiliated with a job change, including associative bonds that get severed. The psychological implications of turnover often get neglected or diminished, but they are significant factors in the decision to change jobs.
Satisfaction Isn’t a Guarantee
About 60% of “satisfied” customers leave their “satisfying” supplier. The Forum Corporation in Boston analyzed 14 major firms and examined why customers left suppliers. It discovered that 15% of customers left because they found a better supplier, 15% left because they found a less expensive supplier, and 70% left because the supplier provided poor or little attention. In “Marketing for Keeps,” a Winter 2003 article in Marketing Healthcare Services, Jim and Carol A. Murrow report similar results in a study of nurses and what is important in their jobs. Management attention and support was clearly the major driver of job happiness for the nurses. Although such happiness is important, it isn’t sufficient for keeping employees at your shop.
Application to Physicians
The idea that physicians act as consumers in their jobs appears reasonable, because researchers have demonstrated that nurses and other knowledge workers are “consuming” the job offering. Furthermore, recent research dealing with physicians’ work ethics strongly implies that physicians act this way. On a transactional basis, employees are trading their psychic and physical energies, time, and talents to add value to the organization’s product or service. In return, they get money and—if they are very lucky folks, working at an enlightened organization—added value in their lives, with a supportive culture and supportive colleagues/management. This is much like successful consumers, with a good relationship marketing organization.
To reiterate, supplier satisfaction is necessary, but insufficient by itself to retain consumers. Delighted consumers don’t leave their suppliers, but satisfied consumers often do.
Importance of Retention
Workforce retention is a large and growing concern across the entire U.S. economy. Data from several studies reveal that turnover costs are typically 25% of the employee’s total annual compensation. For professional personnel such as physicians, costs are higher than average. As an example: The average cardiologist, missing from the services of a hospital, can easily have an opportunity cost to the hospital system of several million dollars of “lost” revenue annually. If one takes into account the data—which indicate a shortage jump of 85,000 physicians to 200,000 physicians by 2020—and the three aforementioned trends, then it seems certain that concern about physician and other knowledge-worker turnover will also be prevalent.
Accordingly, organizations that are able to lower the rates of such turnover will gain significant direct and indirect competitive advantages, as different service areas of the
economy have repeatedly shown. Whenever knowledge workers leave an organization for whatever reason (e.g., were hired away, retired, were man aged out or fired for poor performance, simply retired on the job by refusing to do the work required to achieve management goals), the losing organization pays plenty in direct economic costs. (Incidentally, half of physicians ages 50-65 plan to retire or reduce their practices in the next three years.)
In simple terms, the present output of new physicians isn’t keeping up with population growth. And the mounting complexity of treatments, the decreasing time commitments that some physicians are willing to make for patient care, and the increasing demographically driven service demands are further exacerbating that dismal picture.
Loss of consistency in service, organizational image within the served target markets, and trust (internally and externally) can cause even bigger problems for an organization—immediately as well as long-term.
Trust is a key ingredient in any employee’s performance. It is especially important in healthcare, where life, health, and death are in constant conflict. Trust is currently in very short
supply in U.S. healthcare markets and too many organizations.
When knowledge workers produce at lower-than-necessary levels, organizations can and do go out of business from not being able to successfully compete. Working slower or less
than is required for fiscal health can be more deadly to an organization’s continued prosperity in a service environment than direct turnover.
Furthermore, consumer marketing data reveal that finding and securing new customers is 5-10 times more expensive than keeping existing customers. On the other side of the picture: In
The Loyalty Effect (Harvard Business School Press, 1996), Frederick Reichheld finds that if a firm can reduce customer loss by only 5%, then it can increase net income by 25%-85%.
Research Justification
We believed that if our research supported that physicians act as consumers in their employment behavior, then the potential for reduction in turnover would have significant positive implications for the bottom line of organizations and their served communities. Additionally, recent research regarding physicians’ work ethics clearly indicates that U.S. physicians want “a life” and want to achieve the American dream of “life, liberty, and the pursuit of happiness”—regardless of age or gender.
Aristotle first recorded the pursuit of happiness as the primary human goal in the Western moral traditions. Thomas Locke—and later Thomas Jefferson, who was strongly influenced
by Locke’s ideas as he drafted the U.S. constitution— echoed the goal of individual happiness and our right as people to pursue it. But what makes people happy? According to
David Niven’s analysis of the happiness literature in psychology, in The 100 Simple Secrets of Happy People (Harper San Francisco, 2000), happiness depends on the core factors of:
• number and closeness of friends and/or family (trade-offs
are possible);
• relationships;
• openness to change (balky and coercive administrations result in Luddite-style employees—which results in disgruntled patients, further supporting the theory of gravity and downhill flow of “it,” whatever it is);
• habitual attitudinal outlook and interpretation of events as
positive or negative, with positive being 70% happier
although the events are similar;
• holding a good self-image;
• having fun;
• possessing achievable goals in career, family, education (so
training is very important), or geography;
• and being moral.
Material wealth didn’t make the happiness cut. But Niven’s empirical-data review reveals that enjoying what you have does significantly add to happiness. The aforementioned switching costs seem to dovetail very closely with those attributes leading to happiness or unhappiness.
Methodology and Findings
We compared mail responses of 268 physicians from a national random sample using a validated questionnaire. The responses obtained a statistical certainty of 99% with a variance
of 1%. Based on the literature, we expected that results would show switching costs as important to physicians when deciding whether to leave their jobs at an organization.
Principal components analysis and regressions indicated that six factors affect the job change motivation for physicians (“I am highly motivated to find another position”). In weight
order, they are switching costs, administration/culture (job satisfaction), importance of family, gender, love for profession, and duty to patients.
Exhibit 1 shows these factors.
From the exhibit, it is obvious that physicians heavily weight switching costs regarding job change motivation—and more than they weight job satisfaction. We did further analysis
of data, by dropping single factors out of the regression to determine their direct impact on the explained differences in the findings. Exhibit 2 shows those results as percentages of
total explained difference in the questionnaire data (41.6%), which each factor explained. Here, it becomes even more apparent that healthcare management (administration/culture)
and switching costs are the keys to motivating physicians to change jobs (or not), with switching costs weighted slightly higher—a ratio of 1:1.23. This is the expected ratio if physicians
are acting like typical consumers. (Because satisfaction explains 25% and switching costs explain 30%, their ratio is 1:1.20.)
Management Implications
Switching costs and organizational culture are a direct result of management action or nonaction. Accordingly, it is reasonable to suggest that management can largely control employee job satisfaction as well. Management has the responsibility to hire the right types of employees (with regard to skills, personality, and attitude), institute proper and effective training to accomplish organizational objectives, and retain the best employees.
Usage of Discoveries
How do organizations use this new information to retain physicians and other knowledge workers? The short answer is with internal relationship marketing and real leadership. The
myriad advantages of clear, strong, and continuous communications—in the form of feedback and evaluations/coaching to and from employees—to create and maintain a successful
organization is old news. However, that dialogue is the primary way to raise the perception of the benefits of employment and trust. In addition, constant and sincere listening to
employee views, needs, and wants (and quickly addressing them) is part of the mix that cannot just be “talked,” but also must be “walked.” Sincerely caring and doing “servant-managers”
are the positive culture creators for organizations. But it sure works the other way—as the revolving doors for employees (including physicians and nurses) at too many organizations
indicate. Niven’s happiness work and the human resources profession’s retention literature seem to clearly reveal the cures for such organizations. The paradigm of employees as replaceable cogs should have died many years ago. That it is still alive and thriving by doing poorly is a strong indictment of U.S. healthcare management, and its educators and legislators.
The Details
Each organization will have some unique situations. However, the researchers who found switching costs important to nurses’ job change motivation thought that increasing nurses’ awareness and perceptions of switching costs could improve retention. Moreover, the opportunity costs involved in setting positive barriers to nurses’ exits—through well-constructed
internal marketing programs—will undoubtedly have a significant return on investment.
Additionally, the researchers stated that this internal marketing action will probably far exceed the present alternatives: increased recruitment efforts, signing bonus incentives, and similar inducements for securing new nurses. Based on the results of this study, we agree. Furthermore, it seems to follow that an organization might also encourage physicians to stay
through such a well-designed, well-targeted, and well-executed internal marketing (switching costs) program.
The advice from leaders of winning organizations, human resources gurus, and researchers indicates that, as mentioned, continual active listening to employees is a must. Organizations can achieve that through ongoing and real surveys, 360-degree assessments (with necessary and appropriate action resulting fast), and accountable and transparent goal setting at all levels. Also, winning organizations appear to celebrate anything positive, have recurring team building within operations, hold up their “heroes” as examples for employees/partners, have continuous and meaningful training with results accountability, and have cultures that are nourishing and energizing both emotionally and socially (the support group thing for happiness).
So, what will you do to keep your physicians and other knowledge workers performing effectively and happily at your shop?
About the Authors
Jim Murrow is professor emeritus of marketing at Drury University’s Breech School of Business in Springfield, Mo., and may be reached at jmurrow@drury.edu.
Paul Nowak is a professor at Drury University’s Breech School of Business and may be reached at pnowak@drury.edu.
William Scott Hurst is a senior consultant at Delta Physician Placement in Dallas and may be reached at shurst@deltaplacement.com.
PrintThis
2007-06-11
The Delta Companies recently became the first company in Collin County to contribute over twenty-two thousand dollars in their first year of partnership with the Big Brothers Big Sisters “Bowl For Kids Sake” fundraiser...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 11, 2007 –The Delta Companies recently became the first company in Collin County to contribute over twenty-two thousand dollars in their first year of partnership with the Big Brothers Big Sisters “Bowl For Kids Sake” fundraiser.
“We were thrilled with the results and amazed at the dedication and energy of The Delta Companies employees in helping children in Collin County,” said Darci Johnson, Director of Big Brothers Big Sisters of North Texas.
Employees were asked to obtain donations from people to sponsor them at the Plano Super Bowl where they bowled alongside friends and family for the cause.
“We appreciate your generosity in contributing to significant life changes for the at-risk children served through our proven mentoring programs,” added Johnson in a letter of appreciation.
Philanthropy and giving back to the community is always a primary initiative of The Delta Companies. In addition to Big Brothers Big Sisters, employees also volunteer and raise funding for the American Heart Association, Susan G. Komen Foundation, and the Jireh House, an emergency shelter for women and families.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060
http://www.TDCpeople.com
###
PrintThis
2007-05-16
Jeff Bowling, chief executive officer of The Delta Companies, is a finalist in the 2007 Ernst & Young Entrepreneur of the Year Awards Program...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 16, 2007 –Jeff Bowling, chief executive officer of The Delta Companies, is a finalist in the 2007 Ernst & Young Entrepreneur of the Year Awards Program®.
Finalists for the prestigious award were chosen based on essay submissions which included topics such as company culture, initiatives, innovative approaches and personal successes.
E&Y will showcase the Southwest Area finalists at a reception on May 22. The winners will be honored at Ernst and Young’s annual awards banquet on June 30.
For additional information on Jeff Bowling or The Delta Companies, contact Mike Gianas at 800-521-5060 x4113 or visit www.tdcpeople.com.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Mike Gianas, Advertising Manager
The Delta Companies
800-521-5060 x4113
mgianas@TDCpeople.com
###
PrintThis
2007-05-11
The Delta Companies recently celebrated their 10th anniversary in the healthcare staffing vertical. Current and past employees, vendor partners and friends gathered in the company’s Dallas office to celebrate the achievement...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 5, 2007 –The Delta Companies recently celebrated their 10th anniversary in the healthcare staffing vertical. Current and past employees, vendor partners and friends gathered in the company’s Dallas office to celebrate the achievement.
“This is an exciting milestone in our company’s history,” said Jeff Bowling, chief executive officer and president. “But even more exciting is where we will be taking this company over the next ten years,” added Bowling.
Founded in 1997 as Delta Medical Consulting, The Delta Companies is now the second fastest-growing private healthcare staffing firm in the nation.
More information on The Delta Companies can be found at www.tdcpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.tdcpeople.com
###
PrintThis
2007-05-10
The Delta Companies was recently ranked the second fastest-growing healthcare staffing company in the nation, tenth overall, on the annual list of fastest-growing private staffing companies published by Staffing Industry Analysts, Inc.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 5, 2007 –The Delta Companies was recently ranked the second fastest-growing healthcare staffing company in the nation, tenth overall, on the annual list of fastest-growing private staffing companies published by Staffing Industry Analysts, Inc.
The Delta Companies moved up the list from its ranking as seventeenth in 2006 and twenty-first in 2005. The company reported revenue of $25.3 million last year and an average annual growth rate
of 57 percent from 2002 through 2006.
Forty-seven companies made this year’s list, all with an average revenue growth over twenty-five percent.
More information on The Delta Companies can be found at www.tdcpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians
and allied healthcare professionals through five companies: Delta Physician Placement, Delta
Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
www.tdcpeople.com
###
PrintThis
2007-05-09
The Dallas Business Journal announced that The Delta Companies have made their annual list of “Best Places to Work in Dallas-Fort Worth” for the second consecutive year. Delta ranked 6th out of the...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 9, 2007 – The Dallas Business Journal announced that The Delta Companies have made their annual list of “Best Places to Work in Dallas-Fort Worth” for the second consecutive year. Delta ranked 6th out of the top seventeen companies in the mid-sized businesses category for 2007. Last year the healthcare staffing firm made the list in the small businesses category with a staff of only one-half the size of the current number of employees.
“We’ve worked hard to keep our culture and core values intact throughout our rapid growth,” says Ryan Tipton, chief talent officer. “Making the list for not only two years running, but in two different categories of size as well, is quite an achievement and reflects our ability to continue to hire people who make us great,” he adds.
The position solidifies Delta as a top ten company to work for on both local and state lists, as this most recent ranking follows on the footsteps of the their rank as 9th on Texas Monthly’s list of “Best Companies to Work for in Texas” released earlier this year.
For more information on The Delta Companies visit www.tdcpeople.com.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060
http://www.TDCpeople.com
###
PrintThis
2007-05-06
Latest figures show a 16.5 percent increase in average starting compensation for ENT physicians compared to one year ago.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – June 5, 2007 –The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The latest figures show a 16.5 percent increase in average starting compensation for ENT physicians compared to one year ago. Providers in pulmonary critical care, psychiatry and orthopedic surgery also saw similar gains in starting salaries.
Conversely, oncology and anesthesiology show the largest decrease in average starting compensation, dropping 11 percent and 14.4 percent respectively in the past year.
An additional trend to watch is the increasing demand for Hospitalists. The specialty jumped from the twelfth to the sixth most requested search by hospitals over the last twelve months.
For more information on the Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060
www.TDCpeople.com
PrintThis
2007-04-10
The National Association of Physician Recruiters (NAPR) recently announced the re-election of The Delta Companies’ Marc Bowles, chief marketing officer, to their Board of Directors for a three-year term beginning in May...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – April 10, 2007 -The National Association of Physician Recruiters (NAPR) recently announced the re-election of The Delta Companies’ Marc Bowles, chief marketing officer, to their Board of Directors for a three-year term beginning in May.
“I’m excited about the opportunity to represent the physician recruiting industry and continue to serve an organization with such high ethical standards,” says Bowles.
Mr. Bowles joined The Delta Companies in March 2000 and has served as chief marketing officer since July 2006. He is responsible for creation and strategic development of all marketing, advertising, public relations and brand management, in addition to leading Delta's customer experience program and lead generation initiatives.
Newly elected directors will be introduced during NAPR’s upcoming 2007 Annual Convention at the Buena Vista Palace in Orlando the first week of May.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Mike Gianas
Advertising Manager, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
http://www.tdcpeople.com/
###
PrintThis
2007-03-23
With impending expectations of physician shortage in many specialties and regions—predicted to be as high as 200,000 nationwide by 2020—physician practices have been forced to become more competitive in their recruiting efforts.
Lifestyle, security becoming more important for all generations
With impending expectations of physician shortage in many specialties and regions—predicted to be as high as 200,000 nationwide by 2020—physician practices have been forced
to become more competitive in their recruiting efforts, says Robert Landstad, vice president of physician placement for The Delta Companies, a Dallas-based physician search firm.
“We’re seeing offers going out a bit more on the aggressive side,” Landstad says. For the most part, this means more generous salaries and signing bonuses (see p. 5 for recent
compensation rates), but practices and health systems are enticing potential candidates in many other ways as well.
Work-life balance a universal priority
For example, it has become more common for new physicians to receive five weeks’ vacation to start, up significantly from the once-standard two to three weeks, says Marc Bowles, Delta’s chief marketing officer. “New grads aren’t accustomed to the work schedule that their predecessors went through,” Landstad says. “The market’s shifting so that they can demand more and more time off because everyone else is starting to do so.”
But contrary to popular belief, the push for greater work-life balance is not so much a generational issue as it is a societal revolution, Bowles says. In fact, according to a study conducted in early 2006 by Drury University in Springfield, MO, and The Delta Companies, all physicians today, regardless of their age or gender, demand quality of life and organizational support in
the form of working fewer hours and seeing fewer patients.
Specifically, only 60% of the 264 physicians surveyed from a national random sample believe physicians should only schedule at least 4.5 days of patient contact per week, and 32% prefer not to work with patients continuously during each week. “According to our study, it’s not just the younger physicians who want to spend more time with their families,” Bowles says.
Contrary to popular belief, the push for greater work-life balance is not so much a generational issue as it is a societal revolution.
Although Bowles acknowledges that the “lifestyle push” may have been initiated by Gen-Xers, who were conditioned in residency to limit their work hours, experienced physicians have
become more motivated by lifestyle factors as well. “It’s not just a generation that has affected this [trend], it’s a society with laws that have been put in place that are enforcing that type of
mindset,” he says. “The older physicians are seeing that the market is allowing this, so [they think], ‘Why not take it?’ ”
Organizations assume more risk In addition, more physicians are seeking employment rather than “hanging a shingle,” Landstad says. Employment by a practice or health system affords physicians the freedom to focus on patient care and be relieved of many of the business aspects of medicine. “You don’t have to worry about loan repayment, a subsidy, cash collection—all these things that are foreign to a physician . . . and you’re given a paycheck and asked to service the patient,” Bowles says.
At the same time, more organizations are recognizing a strategic benefit in employing more physicians, Bowles adds. “The health systems have started to realize that if they employ
strategic specialties in their communities, they can control the primary care base,” he says.
For example, consider two competing hospitals in a community with only two orthopedic surgeons, who are primarily loyal to one hospital. The community needs an additional orthopedic
surgeon, and the hospital with no orthopedic coverage has potential recruits concerned that they may not get enough business. Instead of employing an orthopedist and paying him or
her a salary, the hospital employs primary care physicians—the referral base for the community, Bowles explains.
“Now the hospital can sit down with the orthopedic recruit and say, ‘We employ 50% of the physicians in this community,’ and ensure that at least 50% of the referrals go to the recruit,” he says.
The community may then attract even more specialists by word of mouth. “A lot of those drivers are making people look at the dynamics of employment much differently, and it’s absolutely
affecting the market,” Bowles says.
Marc Bowles, chief marketing officer, The Delta Companies, Four Hickory
Centre, 1755 Wittington Place, Suite 800, Dallas, TX 75234, 800/521-5060;
PrintThis
2007-03-12
December 3, 2007 –The Delta Companies recently made the Dallas 100 list of fastest-growing private companies in the Metroplex, an honor now held four times in the last five years...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – December 3, 2007 –The Delta Companies recently made the Dallas 100 list of fastest-growing private companies in the Metroplex, an honor now held four times in the last five years. This year the healthcare staffing firm ranked forty-fourth, up from their ranking of ninety-fifth in 2006.
The annual list is compiled by The Caruth Institute for Entrepreneurship at the Southern Methodist University Cox School of Business and The Dallas Business Journal. Companies who make the list are chosen solely on increased growth in sales over a three year period.
More information on The Delta Companies can be found at www.tdcpeople.com.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles
Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
(800) 521-5060 x4102
mbowles@tdcpeople.com
www.tdcpeople.com
###
PrintThis
2007-02-27
The locum tenens industry, estimated to be over $1.2 billion, offers temporary opportunities for medical professionals across the country and worldwide.
Tips for selecting a locum tenens company
Feb 15, 2007
By: Sherri Carlton, CTS-PRC
LocumLife
The locum tenens industry, estimated to be over $1.2 billion, offers temporary opportunities for medical professionals across the country and worldwide. Professionally, you and other physicians and non-physician providers have the chance to make important career choices-from selecting a staffing firm to choosing locations, practice settings, and lengths of contracts. On a personal level, you can determine where, when, and with whom you want to practice, selecting a variety of interesting locales at a time that suits your schedule.
SELECTING A STAFFING FIRM
Finding a staffing agency that is a good match can seem like quite a challenge. There are estimated to be over 100 locum tenens agencies nationwide ranging from small "mom and pop shops" to industry leaders that have hundreds of employees. Some cover only a few medical specialties in a select region of the country, others place all specialties and offer a range of contracts in a variety of locations, and many reputable staffing firms fall between the two groups.
Questions to ask
Most locum tenens companies maintain high industry standards and belong to the National Association of Locum Tenens Organizations, often referred to as NALTO. Serving to educate the healthcare community on the benefits of locum tenens staffing, NALTO acts as a support system for its diverse association. Members follow specified industry standards and practices and agree to work together if a dispute arises.
No matter which agencies you select, take the time to talk to representatives of several firms and investigate companies' practices. For example, find out what specialties are covered through the agency. What locations and lengths of contracts are offered? How about malpractice insurance? How often will you be paid? Will you be assigned one staffing representative to handle your account or must you speak with different people each time you call? Will this individual help you with credentialing and hospital privileging? What about an in-house travel department that will take care of all the details so you can simply practice medicine?
Evaluate the companies
Once you have contacted representatives, take time to evaluate their responses. Do you feel they are knowledgeable about your specialty and the opportunities their firm represents? Are you comfortable dealing with them? Do they seem ethical and accessible? Does the company offer competitive rates? Whether you are considering full-or part-time locum tenens practice, or thinking about registering with one or more companies, be proactive. Ask these and other questions to determine the best agency or agencies that will fit your personal and professional needs.
WHAT COMPANIES EXPECT
As with any relationship, the freedom to choose is a two-way street. Since many locum tenens agencies follow the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the National Commission on Quality Assurance (NCQA) guidelines, acceptance as a locum tenens candidate will often depend on whether you can meet their standards.
Once you have chosen an agency, you will be asked to fill out an application and supply verification documentation for education and training, work experience, and licensure. Most companies require that you submit a current CV with an explanation of gaps in your record, professional references, a complete history of malpractice claims, a copy of DEA certificate, a valid state license, and a state controlled substance document, if applicable. You should also be in good standing with the American Medical Association (AMA) and have a clean record on the National Practitioner Data Bank (NPDB).
The frequency and severity of malpractice suits could be an issue for agencies because their malpractice insurance carriers may not be willing to cover physicians who do not meet certain requirements. It is very important that you are open and honest about all background information when signing up with a staffing company. Full disclosure is required. Misrepresentation on a locum tenens application could result in your rejection by the staffing agency as a viable candidate.
LEARNING THE ROPES
By taking time to evaluate staffing companies and asking representatives pertinent questions, you can help to ensure a smooth transition to the locum tenens lifestyle. For added success, develop a good rapport with your staffing representatives. A close relationship is essential to helping you find locations that appeal to your professional and personal interests—at times that are right for you.
PrintThis
2007-02-26
In today’s competitive business environment, it is a distinction to be named one of the 60 Best Companies to Work for in Texas. This program was designed to recognize the best employers in the state, the ones who make it a priority to create better workplaces for their employees.
LONE STARS SHINING
The 60 Best Companies
to Work for in Texas
In today’s competitive business environment, it is a distinction to be named one of the 60 Best Companies to Work for in Texas. This program was designed to recognize the best employers in the state, the ones who make it a priority to create better workplaces for their employees. Best Companies Group and its partners, the Texas Association of Business and the Texas State Council of the Society for Human Resource Management, are breaking new ground in Texas with this program.
The list of the 60 Best Companies to Work for in Texas 2007 Program—published here for the first time in order of their ranking—names companies with the best practices among Texas employers. An awards luncheon, coordinated by the Texas Association of Business, will be held in Austin on January 31 to recognize each of the 60 companies. Governor Rick Perry will speak at the special ceremony.
How the 60 Best Companies Were Selected
Best Companies Group, an independent organization managing this program in many states around the country and Canada, launched its survey in Texas in the summer of 2006. According to Peter Burke, president of Best Companies Group, “Identifying outstanding employers is a very effective way of recognizing the importance of creating cultures where employees love to come to work. From recruiting advantages to increased morale, these organizations will enjoy many benefits from this prestigious distinction. All companies that participated also received the results of their employee survey which will be used to help make their companies even better places to work.”
Companies that chose to participate completed a two-part survey, including an organizational overview of the company’s policies and procedures as well as an in-depth employee questionnaire. The survey, analysis, and list selection were conducted by Best Companies Group and ModernThink LLC, a research and consulting firm specializing in workplace excellence. Participation was available to for-profit and nonprofit companies with 25 or more employees working in Texas. Each company that participated, whether it made the Top 60 list or not, received an Assessment Findings Report. This report included a summary of the employee responses and a thirty-minute phone consultation with ModernThink to review
the results.
#9 - The Delta Companies
222 W. Las Colinas Boulevard Year Founded: 1997, privately held
Suite 1800, North Tower Gross Revenue: Latest Fiscal Year $14 million
Irving, Texas 75039 Number of Texas Employees: 140
www.thedeltadifference.com
The Delta Companies provide innovative and customer-focused physician and allied health-care staffing
solutions for communities across the nation. Passionate people from multiple backgrounds—former
professional athletes, CPAs, lawyers, hospital administrators, nurse practitioners, and others—come
together, creating a cooperative synergy that delivers results. The firm comprises four companies: Delta
Physician Placement, Delta Locum Tenens, Delta Allied Placement, and Liquid Medical Recruiting.
Why We’re Special
Monthly breakfast socials • Healthy snacks in lounge area, such as fresh fruit and granola bars • Tuition
reimbursement program for full-time employees • One of the Dallas Business Journal’s “Best Places to
Work in Dallas—Fort Worth” in 2006
The 60 Best Companies to Work for in Texas
in Order of Their Ranking
1. Kaye/Bassman International Corporation
2. The Flippen Group
3. Patrick Henry Creative Promotions Inc.
4. Edward Jones
5. Trans-Trade Inc.
6. Barhorst Insurance Group
7. SicolaMartin
8. Flintco Inc.
9. The Delta Companies
10. MATRIX Resources Inc.
11. Apex Capital LP
12. Shared Technologies Inc.
13. DPR Construction Inc.
14. B. Lowry Management Inc. dba Association Management Services
15. Rackspace Managed Hosting
16. City Bank Texas
17. Investment Professionals Inc.
18. WHR Architects Inc.
19. Camden
20. Duke Realty Corporation
21. Central Texas Workforce
22. Diamond H Recognition LP
23. Award Solutions Inc.
24. Medallion Homes
25. Magnum Staffing Services Inc.
26. Denton Regional Medical Center
27. The Beryl Companies
28. K2Share LLC
29. Walter P. Moore
30. SpawGlass
31. Resources Global Professionals
32. Trendmaker Homes
33. Transwestern Commercial Services
34. Neighborhood Ventures
35. Administaff Inc.
36. Texas Property and Casualty Insurance Guaranty Association
37. Rothstein Kass
38. Four Hands
39. American Campus Communities Inc.
40. Century 21 Judge Fite Company
41. Hermes Sargent Bates LLP
42. frog design inc.
43. Aquire
44. Enterprise Rent-A-Car
45. Vinson and Elkins LLP
46. AMERIGROUP Community Care
47. United Supermarkets Ltd.
48. Baylor Medical Center at Frisco
49. Homecomings Financial
50. CHRISTUS St. Michael Health System
51. Carlson Restaurants Worldwide
52. Wells Fargo Bank
53. Keller Williams Realty Inc.
54. Hartman Leito and Bolt LLP
55. A&E—The Graphics Complex
56. Community Bank Holdings of Texas Inc.
57. First Horizon National Corporation
58. Pegasus Logistics Group
59. Texas Children’s Hospital Integrated Delivery System
60. Brookshire Grocery Company
PrintThis
2007-02-26
The Delta Companies was recently ranked 9th out of 60 employers as one of the Best Companies to Work for in Texas. This second annual program was created by the publishers of Texas Monthly...
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – February 26, 2007 -The Delta Companies was recently ranked 9th out of 60 employers as one of the Best Companies to Work for in Texas. This second annual program was created by the publishers of Texas Monthly, the Texas Association of Business (TAB), the Texas State Council of the Society for Human Resource Management (TSC-SHRM), and Best Companies Group.
“What makes this one of the Best Companies to Work for in Texas, is completely about the people we hire. People create the mojo or as we say, ‘extend the magic’ to make us cool,” says Ryan Tipton, chief talent officer. “The award is about more than standard paid benefits, 401k’s, personal time off and high compensation—those are a given in today’s highly competitive talent market,” he adds.
Delta’s contributions to philanthropy and focus on employee recognition are just some of the reasons the company made this year’s list. Employees volunteer and raise funding for the American Heart Association, Susan G. Komen Foundation, Big Brothers Big Sisters of America, and the Jireh House, an emergency shelter for women and families. In addition, Delta’s employees are rewarded with incentives such as European and Central American vacations, Rolex watches, gift certificates, spa treatments and custom clothing.
See The Delta Companies and other Best Companies rankings in a special section in this month’s issue of Texas Monthly.
About The Delta Companies
Formerly Delta Medical Consulting, The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
http://www.tdcpeople.com/
###
PrintThis
2007-01-15
You work tirelessly to woo a candidate. But once that candidate expresses interest in your opportunity and the offer you put on the table, how you handle it is key. What you say, what you do, and how you react all guide the next steps in the negotiation and directly reflect how you run your practice.
The art of negotiation: What not to do
by Marc Bowles, CPC-PRC
You work tirelessly to woo a candidate. But once that candidate expresses interest in your opportunity and the offer you put on the table, how you handle it is key.
What you say, what you do, and how you react all guide the next steps in the negotiation and directly reflect how you run your practice.
The negotiation should be a dance or duet, not a duel. Most deals fall apart because this careful balance tips.
Following are the top 10 “don’ts” of offer negotiation:
1. Don’t offer a range of compensation. The candidate will only hear the high end of the range and expect that the offer will end up at the highest level of the range. Anything lower will cause animosity. Understand what is fair for the market, offer just below your high end, and provide a specific number. Always give yourself room to go higher if you need to in order to
secure the candidate. Most people are conditioned or told by their colleagues not take the first offer. Present your compensation-level offer and allow the candidate to react and provide feedback. Never offer the number and state, “This is just a starting point.” If you do that, you may as well have just said, “Look, I know this is low, so tell me what you want and I’ll see that I can do.” Instead, wait for the feedback and then react.
2. Don’t put forth a nonnegotiable agreement. No matter how many clients state that an agreement is nonnegotiable, it never fails that if we find a stellar candidate, the client makes modifications and executes confidentiality statements. You need to have concessions or items you can live without in the agreement. There are items in every agreement
that must remain and cannot be adjusted, no matter how much you need the candidate. Get with your legal department prior to making the offer and understand what you can and cannot budge on.
3. Don’t allow back and forth. Follow the “one time” rule, in which all questions and requests are reviewed and addressed in one meeting. Establish rules for the negotiations. Explain to the candidate that he or she may review the agreement with counsel and compile a list of questions or changes that need addressing. The list should include all information that the candidate wants to cover; no new items outside of the list will be discussed.
4. Don’t let the candidate tell you the offer. Asking a candidate to tell you what he or she needs is completely inappropriate in a job offer negotiation. You have the job to give, you make the decision to hire, and you make the offer. Anything less sends a message to the candidate that you don’t know what to offer or that you are so desperate to fill the spot that you will do anything. This puts all the power in the candidate’s hands and eliminates any leverage you may have had.
5. Don’t agree to everything immediately. By conceding immediately, you send a message that the candidate’s requests were no big deal. That leads the candidate to believe
that he or she could request more. A candidate needs to have the impression that you do not take lightly change requests. This is especially true for a candidate requesting more money. Take at least a day to respond to a candidate’s requests. Let him or her know that you understand the requests and that you will provide an answer in the next day or two. Express to the candidate that you are unsure whether these requests will be approved and ask which ones the candidate must have to accept the offer. Never promise the candidate that you will make the changes happen.
6. Don’t allow a partner or physician colleague to negotiate with a candidate. Often, partners in a group have strong emotions about their practice, but the negotiation should focus on business or practice needs, not emotions. In group-practice recruiting, pride among physicians has killed more deals than any other single issue. By turning over the offer and possible negotiation to a practice manager or attorney, you minimize animosity between the partners and the candidate.
7. Don’t have two people answering questions. The more people you involve, the greater the risk of miscommunication. Establish one person as the point person to communi-
cate with the candidate. If the candidate has questions that go outside the scope of expertise of the point person, that person should relay information through the appropriate
channels. If the candidate needs to speak directly to an attorney or certified public accountant, have the point person on those scheduled calls to ensure clear communication
throughout.
8. Don’t have open time commitments. Place a drop-dead date on the offer. Establish the date before the interview so the candidate knows ahead of time. You can make exceptions to this rule if necessary. For example, if the candidate is exceptional or if your need is high and your candidate needs more time, reestablish a new drop-dead date. Don’t lose a good candidate over a date; however, be aware that the more the date moves around, the less likely you are to sign that candidate.
9. Don’t concede to a request for which you get nothing in return. This is subtle, but powerful. A candidate will ask for something—for example, an earlier start date—and
you may allow it, but ask for something in return, such as having the candidate agree to do some public speaking in the community. This establishes that nothing comes for free and that
all requests require trade off or compromise.
10. Don’t have the ultimate decision-maker negotiating. Always include your legal department, chief financial officer, group, board, or someone who must review re-
quests for additional approval. This takes the pressure away from you and allows you time to let requests “ice,” just as an opposing football team might call a time out to ice a kicker before a field goal attempt, to make the kicker think about the kick. The same applies in a negotiation with a candidate. As long as you remove emotions, negotiations are not
difficult. Establishing rules and parameters helps to keep your emotions in check. Like anything, mastering the art of negotiation requires repetition. So practice negotiating outside of job offer (e.g., on an auto purchase or a piece of furniture). You’re not negotiating on furniture because you’re cheap—you’re practicing to land your next stellar candidate.
Editor’s note: Bowles is chief marketing officer for The Delta Companies, a national physician recruitment firm based in Dallas.
For additional information, contact Bowles at mbowles@tdcpeople.com
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2007-01-15
Medical malpractice insurance rates are stabilizing after skyrocketing in the early 2000s, according to an analysis of the Council of Insurance Agents and Brokers quarterly survey of market conditions.
Medical malpractice insurance rates are stabilizing after skyrocketing in the early 2000s, according to an analysis of the Council of Insurance Agents and Brokers quarterly survey of
market conditions. According to the survey, average medical malpractice rates increased only 2% in both the first and second quarters of 2005 and remained flat in the third and fourth quarters.
But depending on what geographical area you’re talking about, it’s not necessarily safe to say the medical practice crisis is behind us, says Ty Chambers, executive vice president at
Liquid Medical Recruiting, in Irving, TX. For example, “in south Florida, many practices are going bare [without coverage] because it’s so bad.” Conversely, in most areas of Texas,
“it’s not an issue whatsoever.”
As a result, physicians and groups in troubled areas continue to see their compensation challenged by today’s malpractice environment.
Rates compromise bonus pay
“Although physicians’ insurance premiums may have leveled off or gone down slightly, they’re still at all-time historic highs,” says Paul Greve Jr., JD, RPLU, senior vice president consultant at insurance broker Willis’ healthcare practice. “Second, they are being squeezed by decreased reimbursement—a huge factor.” Continuing financial pressures prevent
doctors from recouping the increased malpractice premiums they’ve paid the past several years.
Primary care specialties, for example, may earn $90,000– $150,000 per year but pay as much as $30,000 in malpractice premiums—consuming a huge chunk of their practice income,
Greve says. On the other hand, higher-paying, higher-risk specialties such as obstetrics and neurosurgery could spend $100,000–$200,000 on malpractice insurance, he adds.
Surprisingly, “the malpractice crisis has not affected physicians’ compensation when it comes to the initial offer, whether it’s employment or a guarantee,” Chambers says. Although many practices pay recruits’ malpractice coverage for the first year, this is a temporary solution, he says.
High insurance rates have affected physicians’ pay negatively in connection with production models, Chambers says. For example, a physician may garner a base salary of $200,000, plus a bonus for production above a certain cost threshold.
“That’s where they’re affected, because that higher premium on the malpractice is calculated into their overhead, creating more costs that they have to overcome in order to receive a
production bonus,” Chambers says. Therefore, physicians may find themselves having to take more patients to offset the cost of their malpractice premium—and still not reach their full
earning potential.
Relocation holds hidden costs Although many states are experiencing a degree of relief, physicians may be hard-pressed to relocate out of troubled
regions, particularly if they hold claims-made malpractice policies. This is because of the exorbitant levels of tail coverage a physician may be responsible for paying before moving
to another practice, Chambers says.
Some practices contractually agree to pay this amount for physicians when they leave, but this is the exception more than the rule. More often, the recruiting practice, the physician,
or some combination will pay the balance. But whatever amount a practice, hospital, or healthcare organization pays toward a physician’s tail coverage likely has to come out of
the physician’s pocket in some other way.
Chambers provides an example of a 41-year-old general surgeon in Ohio who has been practicing for less than one year and has zero malpractice claims against him. With a higher-than-average malpractice premium of roughly $21,000, he’s looking to leave Ohio—but his malpractice tail will cost $55,000. The group looking to hire the surgeon has agreed to pay half of the tail—but has been forced to cut his signing bonus to make the recruitment affordable.
Even with such compromises, a small group or solo physician may find it impossible to recruit a physician with this level of tail coverage. “For them to attract [such a physician],
they’re going to have to go through a hospital to support them in that recruitment effort,” Chambers says.
Sacrifices are widespread
For example, many physicians have decided to go bare. Large groups that can afford to do so have migrated toward self-insurance vehicles such as captive insurance companies
and risk-retention groups over the past five years, Greve says, noting that interest in these options is now slowing.
Although smaller groups likely don’t have the wherewithal to self-insure, they can potentially save money by taking on higher deductibles, Greve says. But don’t assume that changing
your deductible will have a dramatic effect on your premium, he warns.
Instead, ask your agent to provide several quotes at different deductible levels and see whether assuming more risk is worthwhile, he suggests.
As a rule of thumb, “you begin to get the most bang for your buck with a deductible around $100,000,” Greve says. “Anything less than that, and I don’t know how much economic
benefit you’re going to get.”
Other practices choose to limit services. Because of the risk and premium expense, growing numbers of obsetricians and gynecologists (OB/GYN) have stopped delivering babies, radiologists no longer perform mammograms, and neurosurgeons have halted taking trauma call, Greve notes. This phenomenon has hurt OB/GYN more than any other
specialty, Chambers says. “Good luck if you want to have a baby in downtown Las Vegas because few, if any, OB/GYNs are willing to do a delivery due to the malpractice environment,”
he adds.
And although OB/GYNs who continue to deliver babies therefore become more marketable and enjoy higher negotiating power, excessive tail coverage may still thwart relocation,
Chambers says.
Eastern Carolina Internal Medicine, PA, in Pollocksville, NC, has made its share of malpractice-related sacrifices as well. Robert Monteiro, MD, is one of several physicians at
his 40-provider practice who, until recently, made monthly trips to local nursing homes to care for the practice’s patients who lived there (the practice assigned each physician to one
facility to visit regularly).
But in January 2005, the 35-year tradition became im-possible to uphold. The nursing homes’ fear of litigation eventually led to 10 or more faxes, phone calls, or other interruptions
from nursing home staff every day, Monteiro explains.
“The physician had to be contacted for every little thing that ever happened or had to be documented,” he says. “The time it was requiring to manage these patients was equivalent
to the amount of time you would spend taking care of somebody who was in the hospital in critical care.”
These demands led to hours of uncompensated work in the office, he says. In addition, the Medicare reimbursement rate for a routine monthly nursing home visit without complications
at the time was a mere $32.88—with no opportunity to earn more via lab tests or x-rays, which the nursing home billed. In contrast, a routine in-office visit could garner $300, Monteiro says.
Because of these economics, the Eastern Carolina physicians no longer do rounds in nursing homes, although they do still care for their nursing home patients who come to the
office or are admitted to the hospital. Patients who can’t get to the office are cared for by the physician director hired by the nursing home to cover the patients.
However, “if there is meaningful reform that occurs, our practice is not averse to returning to the nursing home setting,” Monteiro says. “It’s not an irreversible decision.”
Ty Chambers, executive vice president, Liquid Medical Recruiting, 222 West
Las Colinas Boulevard, North Tower, Suite 1800, Irving, TX 75039; 866/4069888, tchambers@liquidrecruiting.com.
Paul Greve Jr., JD, RPLU, senior vice president/consultant, insurance broker
Willis’ healthcare practice, 11125 Bitter Dell Ct., Ft. Wayne, IN 46814; greve_pa@willis.com.
Robert Monteiro, MD, Eastern Carolina Internal Medicine, PA, P.O. Box 68,
Pollocksville, NC 28573, 252/670-0618; drmonteiro@earthlink.net.
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2007-01-03
The latest figures show a double-digit increase in average starting compensation across all surgical specialties, including orthopedic surgery.
FOR IMMEDIATE RELEASE
DALLAS, TX—March 1, 2007—The Delta Companies recently released the fourth-quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The latest figures show a double-digit increase in average starting compensation across all surgical specialties, including orthopedic surgery. In total, surgical specialties climbed an average of 10.4 percent compared to 2005.
An additional trend to watch is the continued interest by both surgeons and sub-specialties in employed opportunities. Requests by both these groups for salary over income guarantees increased six percent between the third and fourth quarters of 2006.
For the latest issue of The Physician Recruiting Standard, please click here or call 1-800-521-5060 x4113.
About The Delta Companies
The Delta Companies offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 800
Dallas, TX 75234
mbowles@tdcpeople.com
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2006-11-29
The Delta Companies recently announced promotions to the executive level at each of their companies serving the physician and allied healthcare staffing markets.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – November 29, 2006 – The Delta Companies recently announced promotions to the executive level at each of their companies serving the physician and allied healthcare staffing markets.
Delta Locum Tenens announced that Sherri Carlton has been promoted to Executive Vice President. Ty Chambers is now Executive Vice President of Liquid Medical Recruiting. Delta Physician Placement promoted Ryan Anholt to Executive Vice President. In addition, Delta Allied Placement announced two promotions, Bill Tracewell is now Vice President of DAP Search and David Thomason is now Vice President of DAP Sales.
These announcements follow The Delta Companies’ well documented recent growth and success, including their latest ranking as the fifth fastest growing healthcare staffing firm in the country, a list published annually by Staffing Industry Report.
About The Delta Companies
Formerly Delta Medical Consulting, The Delta Companies www.tdcpeople.com offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
222 W. Las Colinas Blvd, North Tower, Suite 1800
Irving, TX 75039
(800) 521-5060 x4102
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2006-10-18
The Delta Companies recently announced a number of promotions to the Director level at each of their companies the physician staffing market.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – October 18, 2006 – The Delta Companies recently announced a number of promotions to the Director level at each of their companies the physician staffing market.
Delta Physician Placement, the nation's second largest physician search firm, promoted Korey Lynn to Director of Recruiting.
Delta Locum Tenens announced three promotions, both Roger Smith and Robert Goin are now Directors of Marketing, and Stephanie O'Neil has advanced to Director of Recruiting.
These announcements follow Delta's recent ranking as the fifth fastest growing healthcare staffing firm in the country, a list published annually by Staffing Industry Report.
About The Delta Companies
Formerly Delta Medical Consulting, The Delta Companies www.tdcpeople.com offer permanent and locum tenens staffing solutions nationwide for physicians and allied healthcare professionals through four companies: Delta Physician Placement, Delta Allied Placement, Delta Locum Tenens and Liquid Medical Recruiting.
Contact
Marc Bowles, Chief Marketing Officer
The Delta Companies
222 W. Las Colinas Blvd, North Tower, Suite 1800
Irving, TX 75039
(800) 521-5060 x4102
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2006-10-01
During the recruitment process, you may have to decide whether to increase an income guarantee by $25,000 to secure a candidate or prolong the interview process until you find someone who agrees to your initial offer.
Increase offer to offset the costs of a prolonged search
by Marc Bowles
During the recruitment process, you may have to decide whether to increase an income guarantee by $25,000 to secure a candidate or prolong the interview process until you find someone who agrees to your initial offer. Either way, be sure to think about the outcome of both actions before making your decision.
Given the increased competition in today’s physician job market, increasing an income offer for the right candidate may be justifiable, particularly when you consider the costs associated with keeping the position unfilled.
The increasing demand for physicians and low supply of candidates has recently revamped the physician job market. The number of job offers that a candidate receives is increasing, and today’s candidates know more about the market and the demand for their services.
Three years ago, an interviewing candidate would likely investigate two or three opportunities before making a decision. Today, we see candidates interview for four or five opportunities. This drives up competition between facilities and puts the ball in the physician’s court—and takes it out of yours— during the job search. These factors force facilities to make new and unprecedented concessions in negotiations with candidates (e.g., making counter offers and increasing income guarantees). Although increasing your offer to a candidate may seem costly, it may actually, in the long run, lower the total expenses to bring the right candidate on board.
Calculate interviewing costs
To determine whether increasing your offer is beneficial, start by looking at the cost of the initial investment for advertising the opening. These investments come in the form of advertising at conferences, in journals, via Web postings, through direct mail, or through recruiting agencies. Depending on the approach or level of urgency, this investment can range from as little as $100 for a Web posting to as high as $20,000 for a search from a retained recruiting agency.
Many facilities don’t include those costs in the calculations. Instead, they look only at direct on-site interview expenses. Total interview expenses for a two-day interview with a physician and spouse could be as high as $2,284. Add in two children with airfare, meals, and possible child care and the costs can get as high as $3,434 per on-site interview.
However, there are other costs that are not included in the example above. Determine indirect costs, such as the amount of time that the medical staff and providers are pulled from providing services, not only for the on-site interview but for the entire process. In addition, evaluate your typical interview process for efficiency. How many different candidates do you interview before securing a physician? Involvement in multiple candidate interviews pulls staff away from daily duties and reflects negatively on the your ability to recruit.
Consider lost revenue
An unfilled position also costs money. To calculate it, start from the time you identified the need for an additional physician and figure out the revenue lost by not having that service line. Estimate what direct and ancillary-service revenue the needed provider would produce. This unrealized revenue can range from $800,000 to $3,000,000 annually, depending on the specialty.
You also should consider the economic impact on the community when patients have to leave to get their needed medical services. Patients who travel to another community for a medical service take their purchasing dollars with them as well.
The solution? Prepare to move reasonably and quickly with the right candidate. Knowing advertising costs, interview expenses, unrealized revenue, possible decline in morale, and the economic impact to the community may make it more justifiable to raise an income guarantee from $250,000 to $275,000 for the right candidate. n
Editor’s note: Bowles is chief marketing officer
for The Delta Companies, a national physician
recruitment firm in Dallas. For more information,
contact him at mbowles@tdcpeople.com
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2006-09-29
Amongst a sea of competitors, six healthcare staffing firms made the second annual “Fastest-Growing Private Staffing Companies” list, making a strong statement for growth in this sector...
Amongst a sea of competitors, six healthcare staffing firms made the second annual “Fastest-Growing Private Staffing Companies” list, making a strong statement for growth in this sector.
The staffing companies on this year's list, as announced in our sister publication Staffing Industry Report (September 29, 2006 p.1.), all had growth of 25% or more, averaged annually over the past
five years. The 32 companies that made the cut this year mark an increase from last year, when the list had only 26 names (SI Report, Sept. 16, 2005, p.1 1.) Ten names are returning from last year’s
list.
The companies overall averaged 57% growth over the years 2001 through 2005, while the
healthcare staffing firms on the list averaged 64% growth. Staffing Industry Analysts asked
companies to submit revenue data starting in 2001, a challenging year for most, to the end of 2005,
by most measures a much better year for the industry as a whole.
In fact, three of the companies in the top 10 started in 2001 - First Team Staffing, which does light industrial and clerical staffing, healthcare staffing firm Platinum Select and IT staffing firm Insight Global.
Four healthcare firms were also on last year’s list: CoreMedical Group, Hire Dynamics (parent company of Hire Dynamics Rx), Supplemental Health Care Services, and The Delta Companies.
New to the list are Platinum Select and Temps Inc. Missing from this year’s list is The MHA Group, which was acquired by AMN Healthcare Services Inc. in Oct. 2005 and on last year’s list.
All six of the healthcare staffing firms on our list provide allied health professionals in some form. Some also provide nurses, several offer permanent placement services, and one specializes in physicians, or locum tenens.
The common theme for the firms that provide healthcare staffing seems to be simple: hire great people. All six of the firms profiled list their internal staff – recruiters, managers, and support staff –
as key to their success.
Many also touted low turnover - or great retention – of both internal employees and clients as important growth factors.
THE METHODOLOGY
Staffing's fastest-growing companies were selected from a list of more than 70 companies that submitted responses to our questionnaire. To be eligible, a company must be privately held, U.S. headquartered and independently owned, and must have had sales of at least $1 million in 2001.
The ranking is based on an average of the company's percentage of revenue increase each year
from 2001 through 2005.
We averaged the annual growth percentage for each year to come up with an average annual
growth rate. To keep things as fair as possible and get a sense of who is growing fastest
organically, we adjusted revenue for acquisitions, counting only growth achieved after any
purchases were made.
The following are profiles of the fastest growing firms on the list that provide healthcare staffing. For five of the six firms, healthcare staffing (including some permanent placement) is their sole focus.
One of the firms, Hire Dynamics, also does commercial and other professional staffing.....
No. 17 The Delta Companies (HC No.5)
Irving, TX
2004 revenue: $9.4 million
2005 revenue: $14.5 million
Five-year growth: 42.0%
Founded: 1997
Employees: 144
What do you do when you are tired of coaching college baseball? For Delta CEO Jeff Bowling, the answer was: Go into healthcare staffing.
That was in 1996. Since then, Bowling has purchased Delta, which now has four divisions: Delta Physician Placement, Delta Locum Tenens, Delta Allied Placement and Liquid Medical Recruiting. Over the next year The Delta Companies will begin two new firms, Delta Allied Contract and Fluid Allied Recruiting.
Bowling attributes Delta’s success to “internal mechanisms”: people, training, and self-discipline. “Everybody knows what to do and how to do it. Those that actually do it win,” Bowling said.
Delta strives to “get the best, train the best, and make sure that they come back every day,”
according to Bowling. The company even has a CTO – a chief talent officer. “I’m convinced that the people here could be successful in any industry,” Bowling said.
So what makes them stay? “We have a very concerted effort to make people as profitable as possible,” Bowling said. “We are here to make money.”
Perhaps that is one of the things that enabled Delta to move up to No. 17 on this year’s list, from
No. 21 last year.
“Our goal is to reduce the bureaucracy that can occur within a company – the paperwork, the gossip
- and remove barriers so that everyone can be more productive.”
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2006-09-25
When negotiating new real estate deals, fast-growing companies have been known to double or even triple the size of their offices. But Delta Cos., a medical staffing group based in Irving, is more than quadrupling its headquarters with a new lease that has it relocating to Farmers Branch.
When negotiating new real estate deals, fast-growing companies have been known to double or even triple the size of their offices. But Delta Cos., a medical staffing group based in Irving, is more than quadrupling its headquarters with a new lease that has it relocating to Farmers Branch.
Delta Cos. is trading in 21,000 square feet in Urban Towers on Las Colinas Boulevard for 95,000 square feet at Four Hickory Centre, within Gene Phillips' Mercer Crossing development.
About 155 employees will move to the new space by the end of the year. Last year at this time, Delta Cos. had 70 employees. It expects to hire at least another 150 people in 2007, said Jeff Bowling, CEO.
"This was hands down the best deal we could find," he said of Four Hickory Centre. "It's almost too good to be true. The most attractive thing (about the move) is the ability to grow. We won't fill the place up in 2007, but we'll come close."
The company provides temporary, contingent and retained placement of physicians and allied health professionals. It previously was called Delta Medical Consulting, but changed its name earlier this year to reflect the addition of the allied health placement business.
Delta Cos. generated $14.5 million in revenue in 2005; this year, Bowling expects it to rake in $30 million. He's projecting $59 million in revenue for 2007 -- and calls it a conservative estimate.
"Every group is hitting their numbers and so we expect to keep moving forward," Bowling said. "I'm confident we'll squash (the $59 million revenue estimate) in 2007."
Revenue has increased, in part, Bowling said, because of low turnover. He said the credit for keeping employees motivated and happy goes to chief talent officer Ryan Tipton. Delta Cos. has always made fun a priority with its signature disco ball in the elevator lobby and superhero-themed conference rooms.
That "mojo" will be replicated in the new building, said CB Richard Ellis broker Steve Wentz, who along with colleague Randy Cooper represented Delta Cos. in its search.
The interiors are being designed by Lindsay Case at Benson Hlavaty Architects, who also designed Delta Cos.' Las Colinas space.
Wentz said Four Hickory Centre gives the company "an instant headquarters presence."
"We looked at build-to-suit options but, at the end of the day, we were lucky to find something already on the ground," he said. "It's a fantastic facility."
Building signage, high parking ratios and ample expansion opportunities helped Mercer Crossing win the deal.
Besides the current 95,000 square feet, which will accommodate 600 employees, Wentz said Delta Cos. has first dibs on the remaining vacant space in Four Hickory Centre -- about 100,000 square feet.
And if growth really gets crazy, Phillips has plenty of land on which he can build Delta another building.
"We have developed a good partnership, looking down the road," Wentz said. "We don't want the company's growth to be impeded by real estate."
Delta Cos. will occupy a ninth-floor penthouse that will house an amphitheater and training facilities, plus floors six through eight.
It also will have an employee lounge on the first floor.
The lease is a huge win for Four Hickory Centre, the third office building developed in Mercer Crossing. The first two 100,000-square-foot buildings developed in the 1,100-acre park are 80% and 100% occupied.
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2006-08-04
Contrary to popular belief, there is no age- or gender-linked difference in work ethic among physicians, according to a survey conducted by Delta Physician Placement and Drury University. All physicians today are working shorter hours and seeing fewer patients.
Are younger physicians lazier than their older colleagues?
Contrary to popular belief, there is no age- or gender-linked difference in work ethic among physicians, according to a survey conducted by Delta Physician Placement and Drury University. All physicians today are working shorter hours and seeing fewer patients. For instance, in the 1970s and '80s, physicians typically worked 60 to 80 hours a week. Today, just 60 percent of those surveyed believe physicians should see patients at least 4.5 days a week, and roughly one-third prefer not to work with patients continuously during each week.
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2006-05-26
Stepping off the elevator into The Delta Cos.' Irving office, you can immediately tell from the multicolored disco ball casting light around the stark white entryway that this health care staffing company takes the fun part of the job seriously.
Stepping off the elevator into The Delta Cos.' Irving office, you can immediately tell from the multicolored disco ball casting light around the stark white entryway that this health care staffing company takes the fun part of the job seriously.
The theme is carried throughout the the company's 22,000 square feet of colorful offices and conference rooms adorned with superheros and other entertaining themes. But, within the colorful walls, operates a company that is adding workers left and right in a hiring frenzy to accommodate new business and staff new divisions.
Even with the 7,000 square feet the company recently added to its offices, it is almost out of space for workers, said CEO Jeff Bowling.
Since October the size of the company's work force has doubled to 130 people as a result of company executives hiring about 10 people a month, mainly from referrals by existing employees. By the end of 2010 Bowling predicts the company will have more than 700 employees.
The company provides temporary, contingent and retained placement of physicians and allied health professionals. It previously was called Delta Medical Cos., but changed the name earlier this year to reflect the addition of the allied health placement business.
Five years ago, hospital administrators and physicians were skeptical of temporary physicians, known as locum tenens, thinking that these physicians were less qualified than those not moving around, Bowling said. Now there is a growing acceptance of the practice as physicians look for more flexibility and give up the growing headaches of running a practice.
Because of that acceptance, the industry as a whole is growing about 20% to 25% a year, Bowling said. "We're outgrowing the industry, but it's not just all us."
In 2005 the company posted $14.5 million in revenue, Bowling said. In 2006 that is expected to jump to $30 million and to skyrocket to $59 million in 2007.
Part of that growth will come from new divisions expected to be up and running by the end of the first quarter of 2007, which will double the company's divisions to six.
Looking ahead at the prospect of continued growth, Bowling already is close to inking another deal for an additional 30,000 square feet of office space and also is contemplating building a larger office for the 8-year-old company.
"It will happen," Bowling said. "We will be building our own space sometime in the future."
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The Delta Companies create access for hospitals looking for surgeons, rural communities searching for a family practitioner, our families hoping to create a comfortable home, patients praying for a proper diagnosis, and everything in between. We give access to people, talent, partnership and lifestyle; and we absolutely love what we do.


2012-04-26
As healthcare expenditures continue to increase, physicians are facing new trends related to how they are paid for the care they provide. Accountable care organizations, meaningful use, value-based reimbursement, core measures and HCAHPS scores are terms rolling off the tongues of physicians and practice management consultants across the country.
A new trend takes root
Over the past couple of years, a trend has emerged that indicates physicians will soon be paid, at least in part, based on the value they deliver rather than simply on how many patients they see or the number of procedures they perform. According to a recent report in American Medical News, large insurers including UnitedHealth Group, WellPoint and Aetna are already beginning to reimburse physicians with incentives that are based on quality and efficiency measures. Medicare is doing the same through accountable care organizations, commonly referred to as ACOs.
Recently, there has been a slight uptick in the number of physician employment contracts that include some type of value-based bonus system. Most of these agreements still maintain productivity as the main component of the compensation formula, but increasingly we’re seeing incentive compensation that also incorporates value-based components, such as quality measures, outcomes, efficiency and patient satisfaction.
Large health systems and organizations in major metropolitan areas have been the early adopters of these value-based reimbursement contracts, but we expect the trend to spread to smaller markets relatively soon. Rural areas may be slower to adopt the new value-based compensation formulas depending upon what type of health record system they have in place.
Increased transparency and accountability
As more hospitals and organizations convert to sophisticated electronic health record systems, better data related to quality and outcomes will become available. This, in turn, will result in a greater demand for transparency on the part of healthcare providers, including hospitals and physicians. Patients can already log on to quality indicator websites such as the Department of Health and Human Services’ Hospital Compare to get up-to-date information they can reference when making decisions about buying healthcare.
As has been the case with past significant changes in the way physicians are reimbursed, these new trends are causing practitioners to spend time reviewing the business side of their practices. Currently, we are seeing contracts that call for only 2-5 percent of a doctor’s income to be based on cost control, quality, and/or patient satisfaction measures. Also, the insurance companies that are adopting value-based reimbursement are doing so in a gradual manner.
The doctors who fare the best in the face of these new reimbursement methods will be those who focus their attention on delivering the best possible patient care, while at the same time, being mindful of the cost of that care. Good communication skills and the ability to maintain positive relationships with the individuals they care for will become even more important as doctors partner more closely with their patients to create the best possible health outcomes.
Reimbursement models continue to evolve at a rapid pace and, often, what is true in today’s industry may not be accurate a year from now. It is still important to be aware of trends as they occur. Physicians who make an effort to understand and keep abreast of developments related to reimbursement will be in the best position to respond and adapt to changes as they occur.
Matt Robbins, Senior Director of Recruiting, Delta Physician Placement
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2012-04-26
According to the American Physical Therapy Association (APTA), a professional organization representing more than 80,000 members, only four states – Alabama, Indiana, Michigan, and Oklahoma – do not have provisions allowing for physical therapists to practice independently.
In all other states and the District of Columbia, patients have direct access to physical therapists and can make appointments for care without a referral from a physician. Some states do require that physical therapists have a designated number of years of experience before being allowed to practice independently, but in many locations, physical therapists right out of training can operate under the direct access rules.
Proponents of direct access say that the practice is safe, results in more timely care and improved patient satisfaction, provides for good outcomes, and helps control healthcare costs. The APTA references a Georgetown University and Johns Hopkins University study that demonstrated a $1,200 cost savings per course of treatment when patients self-referred to physical therapists. The World Confederation for Physical Therapy notes that direct access results in not only a savings of money, but also time, since patients do not have to go through their doctors to obtain a referral. One study referenced in the Journal of the American Physical Therapy Association revealed that patients who self-refer require fewer treatments than those who are physician-referred. A reduction in administrative costs is also cited as a benefit of direct access, as is the fact that in areas of the country that have severe physician shortages (e.g., many rural communities), the ability for patients to self-refer improves access to needed care.
Although there is limited evidence available related to clinical outcomes in the physician-referred versus self-referred patient populations, the argument might be made that patients who self-refer for physical therapy are highly motivated, and therefore more likely to follow through with their course of treatment than are patients who are told by their doctors to engage in rehabilitation care.
One argument against physical therapists treating patients without a referral from a physician is that they might misdiagnose a condition. Physical therapists that practice independently, obviously, need to be confident in their methods, and at the same time, recognize when they should request a consultation from a physician. It is worth noting, however, that although physical therapy does not require the same length of training as that of a medical doctor or doctor of osteopathic medicine, education of a physical therapist requires at least a master’s degree, and doctoral degrees are rapidly becoming the new norm. Physical therapists also have the option to pursue post-graduate, post-doctoral residency, fellowship training and become board certified in a variety of specialty areas.
For hiring managers and human resources professionals in hospitals, clinics, nursing homes, home health agencies and other organizations that hire physical therapists, direct access means that competition for the best therapists is rigorous. Recruiting will continue to be a challenge as more physical therapists opt for independent practice. Because physical therapists in most states can now choose to be their own bosses, employers looking to hire therapists need to plan strategically and be prepared to offer attractive pay and benefit packages in order to fill their positions and retain the physical therapists they hire
Healthcare facilities that use physical therapists as part of the patient care team and that allow patients to self-refer for physical therapy should encourage their therapists to network and promote not only the organization for which they work, but also ways to develop their own reputations as healthcare providers within the community. Activities to achieve this goal might include encouraging physical therapists to join local civic organizations, volunteering at health fairs or serving as consultants to local school sports teams.
As is the case in many fields within healthcare, the profession of physical therapy is evolving. Recruiters who keep up on the latest changes and trends in each area they are responsible for will have the competitive advantage.
Chris McGuigan, Marketing Team Lead, Delta Flex Providers
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2012-01-19
Many of the trends that emerged over the past few years related to physicians and how they practice medicine will continue into 2012 and, in many cases, become more deeply engrained.
Reimbursement from third party payers continues to decrease, while paperwork, regulations, and documentation requirements become even more onerous. For this and other reasons, a higher percentage of doctors are opting for the relative safety of being employed by health systems, hospitals and large clinics, as opposed to going at it alone in private practice or joining small groups. Primary care physicians are still in short supply in most parts of the country, a problem that is especially pronounced in rural areas.
As these trends from the last decade linger, we predict that new and more recent ones will be front and center in terms of what physicians grapple with (and in some instances leverage to their benefit) in the coming years. Some of these include: The prevalence of locum tenens practitioners will increase as health systems and clinics look to fill shortages, especially in primary care. The old argument that “locums is too expensive” will fall by the wayside as recruiting executives, managers, and even financial officers realize that it’s too expensive not to bring in temporary medical staff to meet patient needs. Fortunately, as the demand increases, more practitioners will opt for locum tenens, either as their full-time practice choice, or as an alternative to fully retiring as they near the end of their career.
Younger physicians in particular will continue to have a strong preference for practice opportunities that offer not only good pay and benefits, but also schedules that allow them to have a life beyond practicing medicine. “Outpatient only” practice options will become more popular, and healthcare organizations that have yet to set up hospitalist programs will find themselves looking for ways to do so.
Physicians will become more acutely aware of the fact that what they do drives the cost of medical care and be more likely to practice with that in mind. The American College of Physicians (second in size only to the AMA in terms of membership) recently released the sixth edition of their Ethics Manual for healthcare providers which states that, “Physicians have a responsibility to practice effective and efficient health care and to use health care resources responsibly.” The idea that “good” doctors practice medicine without taking into account the financial impact of what they order and prescribe may no longer ring as true in today’s environment of ever-increasing healthcare costs.
Some physicians who choose to stay in private practice will look to add revenue streams to their businesses in an effort to offset lower third-party reimbursement rates. Elective cosmetic procedures, in-office prescription dispensing, and weight loss programs are among the more popular options. And although no reliable statistics currently exist on how many doctors are choosing concierge medicine as their preferred practice model, anecdotally, the numbers appear to be on the rise. Whether these tactics will help physicians fare better as the various components of health insurance reform are implemented in coming years is yet to be seen, but practitioners in large numbers are getting creative as they struggle to keep their practices financially viable.
Doctors will continue to become more knowledgeable about technology and, driven in part by patient demand, will jump on the social networking bandwagon and be more willing to use e-mail and the internet to communicate with patients. The ACP Ethics Manual referenced above also includes a section on “social media and online professionalism,” a clear indicator that the issue is on the minds of physicians.
Hospital executives and physician recruiters who understand the challenges that today’s practitioners face position themselves as trusted advisors (or at least as sympathetic listeners), thereby building stronger relationships with members of their current and future medical staff. Stay tuned, as trends unfold and changes abound, 2012 is guaranteed to be an interesting year in more ways than we can count.
James Heil, Senior Director of Recruiting, Delta Locum Tenens
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2012-01-19
The unemployment rate for the U.S. population as a whole is now hovering in the high single digits. By contrast, only about 2% of physical therapists are unemployed.
Great news for them, but bad news for hospitals, health systems, nursing homes, and home health agencies looking to add PTs to their staff this year. Occupational therapists and speech language pathologists are in similarly high demand. Projected job growth in all of these specialty areas is robust.
Recruiting and retaining top notch therapists is a high priority for human resources professionals around the country. One relatively easy way to make your organization more attractive to the best candidates is to allow for flexible work schedules. Increasingly, therapists are being offered four-day work weeks and, in some facilities, the option to work fewer than 40 hours a week while retaining many of the benefits associated with full-time employment.
Therapists appreciate flexible schedules for the same reasons that nurses and physicians have been enjoying working “four tens” and “three twelves” for years. Some of the benefits that therapists report include improved work-home balance, long weekends for recreation and travel, and less time spent commuting.
Flexible work schedules have become important to a sub-set of therapists in recent years who have found themselves in the position of wanting to accept a job in a new location, but being unable to sell their homes and relocate. Some are finding that it makes career and economic sense to rent a room or apartment near a new job, put in three or four long days in a row, and then return to their permanent home until it’s time to work again.
Because of the shortage of rehabilitation therapists, more hospitals are tapping the temporary workforce to meet patient care needs. Physical and occupational therapists and speech language pathologists who travel for their careers typically take assignments for 13 weeks at time. Those opting for this peripatetic lifestyle often do so because they want to see and enjoy different parts of the country. Three- and four-day weekends allow travelers to venture further from their home base while they’re in an area working. This is appealing to individuals who are trying to experience as much as possible in a short period of time. Travelers who accept engagements relatively close to their primary residence have the option to return home on their long weekends, which may also be attractive.
Hospitals and other healthcare facilities have recognized how positively received flexible work schedules are on the part of staff, and we’re seeing a definite upward trend in organizations offering this benefit. In doing so, they are enjoying improved staff retention and easier, faster recruiting.
As you might imagine, therapists who are satisfied with their current jobs and feel as though they have a degree of control over their work schedules are less likely to look for positions elsewhere. Recruiting managers are keenly aware that it is much more cost effective to keep the staff they have than it is to hire new staff. This is particularly true in specialty areas where the demand is high, supply is limited, and identifying and hiring new employees can take months.
In the current environment in which therapists have so many choices about where to work, it’s up to hiring organizations to make themselves as attractive as possible if they want to land the best candidates. You can only go so far with pay and standard benefits, so offering flexible scheduling is an easy way to make your institution a candidate’s first choice.
If you’re already offering flexible scheduling for nursing and other clinical staff but haven’t yet ventured into your rehabilitation departments with this benefit, 2012 might be a good time to put that plan into motion. The demand for PTs, OTs, and speech language pathologists isn’t likely to decrease any time soon, so why not get ahead of the curve.
Marc Froehle, Senior Director of Marketing, Delta Flex Providers
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2011-10-20
In the last issue of The Physician Recruiting Standard, we discussed what occurs during the first year of a new physician’s practice impacts their long term success, both personally and professionally. What many healthcare executives overlook, however, is that the first few days and weeks of a temporary physician’s experience in a facility are as critical to their success as the first few weeks and months are to a permanent physician.
The fact that locum tenens physicians are typically engaged to practice for only a few weeks or months at a time, and because when they’re brought in it’s usually because there is an acute need for their services, it’s tempting to show them their work area, make a few introductions, and then turn them loose to see patients within moments of their arrival. You can do that, but you’ll likely find that skipping the step of orienting a new physician might be a “pay me now, or pay me later” situation.
Not investing sufficient time and resources to ensure that a temporary doctor is comfortable in his or her new practice setting and understands the policies and systems that are unique to your facility will result in wasted hours as “orientation” unfolds in dribs and drabs. Aside from the fact that on-the-job onboarding is inefficient, it can result in increased documentation and medical errors, a lower quality of care, and poor patient satisfaction. You can avoid these potential problems by following a few simple steps to successfully onboard and orient locum tenens physicians.
Before the start date.
Prior to a locum tenens practitioner’s start date, help them become familiar with your area by sending a packet of information and/or links to websites that describe what the community has to offer. Make sure they know what to expect in terms of where they’ll be living while they’re with you, and how to find their new abode when they get into town.
A warm welcome.
A locum tenens physician should know in advance whom to ask for when they arrive at your facility. Let the front desk receptionist and other key staff know that a new doctor is coming in to practice, and have a designated individual ready to welcome the physician, provide a facility tour, and share basic information such as where to park, how to get a security badge, and where to find a cup of coffee.
Orientation: formal or informal?
You’ll need to decide (or facility policy may decide this for you), whether to conduct a formal or informal orientation. You may wish for your temporary physician to engage in the usual day-long employee orientation required for all new staff members, or you might opt to turn the temporary doctor over to a department manager or supervising physician for a less formal, but still comprehensive, one-on-one orientation.
Attention to detail.
In addition to ensuring that a new physician is trained on how to use the electronic medical records system, can find supplies and equipment, and knows the chain of command within the department, simple things like providing a directory of internal telephone extensions, printing out a copy of the schedule so they have a sense of the patient load for the day, or making sure they have scrubs that fit will all help your locum tenens doctor stay focused on providing quality care.
Assign a “go to” person.
Introduce your locum tenens physician to one point person who has the breadth of knowledge to answer the wide variety of questions that will inevitably arise during the practitioner’s time with you. Choose someone personable who has worked in the organization for several years and who can offer advice on simple personal issues like which dry cleaner to use and where the locals go for the best Italian food or most adventurous hiking.
Taking the time to properly onboard locum tenens physicians is a good investment, whether you plan to have a temporary doctor on site for a few weeks or you’re trying to woo them to stay on permanently after their temporary assignment is complete. Remember, too, that once a locums is familiar with your facility and community as a result of your good planning and work, you can save time and resources by requesting that doctor again the next time you have coverage needs.
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2011-10-20
The Delta Companies Standard discusses putting the right person in the right job.
A healthcare organization’s ability to provide high quality medical services hinges on a number of factors. The latest technology, forward thinking leadership, and a safe, hygienic facility all play into good patient care. But more important than any of those elements with regard to quality is having experienced, qualified staff on board. The right people doing the right jobs in the right environment is at the heart of excellent care and service. To that end, hospitals, long-term care facilities, medical clinics, and home health agencies are obligated to ensure that not only their permanent staff, but also their temporary workers, are fully qualified and properly credentialed to deliver care. Cutting corners when the need for caregivers is high and the supply is low is simply not acceptable.
In the travel healthcare industry, supply and demand influence how many healthcare professionals are available to take assignments. Occasionally, external factors come into play that shake up the market for temporary workers. Just recently, for example, regulatory changes in the way skilled nursing facilities are required to bill for physical therapy services has caused some skilled nursing facilities to scale back on their use of these providers. This will likely result in a surplus of therapists in certain pockets around the country that may require additional assessment depending on your facility’s needs and setting. It’s important to screen both the agency you use and each candidate they present carefully to ensure an understanding of the setting in which they practice, quality of care, and patient safety.
On the agency side, look for a company that has been around for a while, has a reputation for excellence, and who is a member of the National Association of Travel Healthcare Organizations (NATHO). If you’re considering using a new agency, talk to colleagues at other facilities about who they’ve used and what their experience has been. On the candidate side, screen for the following to ensure quality care:
Licensure. A reputable agency would never send out a candidate who does not hold a valid state license and other required certifications in their discipline, but your HR department should verify these credentials nonetheless. Remember, too, that credentials requirements often vary between facility types (i.e., what physical therapy assistants can do in a SNF may not be the same as what they can do in the hospital setting).
Experience. Rehabilitations therapists – physical, occupational, and speech – work in acute care hospitals, long term care facilities, and in a variety outpatient settings. When considering a candidate from a travel agency, be sure to match their experience with your needs. If a speech therapist worked, for example, in an educational setting for 20 years before launching his or her traveling career, there may be an adjustment period before they’re comfortable working eight hours a day with stroke patients in a rehabilitation center.
Attitude. This factor is more challenging to evaluate, particularly since you may have only the opportunity for a telephone interview before engaging a traveling therapist, but it’s important to at least try to get a sense of an individual’s attitude toward working in your facility (and working in general) before signing them on. Ask about their willingness to float between different units and work a variety of shifts as a way to gauge their flexibility. If a therapist has been practicing primarily in an acute care environment and you’re contemplating engaging them to work in your home health agency, poke around during the phone interview to uncover whether the individual views this as a “lesser” opportunity than a hospital assignment would be, or if a slightly slower paced setting would be a welcome change.
By keeping these screening points in mind, you can successfully use temporary rehabilitation specialists in your organization to deal with the ever-changing healthcare landscape, where fluctuation in patient volume, new rules and regulations courtesy of government agencies and The Joint Commission, and changes in reimbursement are everyday facts of life. Remember, the right person in the right job is the goal, and by working with the right agency and choosing candidates carefully, you can achieve your objective of providing quality care and service to every patient who walks through your door.
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2011-06-02
A list of potential players for a recruiting team, with brief descriptions of the roles they fill
As the executive in charge of attracting new nurses, therapists, and physician extenders to your facility, you know that the recruitment process is complex and that getting the job done requires a wide range of talents. You can improve your odds of being successful with recruiting if you assemble a winning team of people committed to the goal of landing the best candidates. The composition of your team will vary, depending on the size of your facility and how much recruiting you do on an annual basis. Here’s a list of potential players for a recruiting team, with brief descriptions of the roles they fill.
The team captain. If at all possible, candidates should have a single point person with whom they communicate from the initial phone or e-mail contact right on through to when a contract is signed or an offer of employment is extended.The team captain must be readily available to candidates when they have questions and concerns during the recruiting process, and work closely with the other players on the team. This individual should be knowledgeable about the internal workings (and politics) of the organization, what each position involves, and be able to discuss the community. The team captain should have an above average level of emotional intelligence, be charismatic but not pushy, and have a good memory for details (i.e., not confuse John the physician assistant who likes mountain biking with Joe the nurse practitioner who is an avid hunter).
Site visit coordinator. The importance of the day or two that candidates spend in your facility and touring your community cannot be overstated. A good site visit coordinator (who may also be the team captain, depending on how much recruiting you do) leaves nothing to chance and goes to great lengths to customize visits to meet the needs of each candidate. This person’s job is to find out what’s important to the individual being recruited, as well as what that person’s spouse or significant other needs to know and see during the visit in order to make a decision to relocate. The site visit coordinator should be well connected in the community and have a sixth sense for assessing personality types and matching candidates with people they should meet during the visit.
Colleagues ready to help out. A candidate considering your organization will want to know who they’d be working with were they to come on board. In addition to the customary handshake greetings that occur during departmental tours, have employees lined up who are willing tohave meals or meetings with candidates during the site visit. Take this connection process one step further by providing interviewees with contact information for the people they meet while they’re visiting so that they can follow-up by phone or e-mail.
Competent real estate agents. Depending on your community, you may be able to choose a handful of real estate professionals to show candidates around during their visit. Make sure the agents you invite to be involved know what your expectations are. Find out from candidates ahead of time if they want to look at individual properties on their first visit to the community, or simply be driven around to get a feel for the neighborhoods. Following each site visit, check in with the real estate agent to see how the tour went. They often pick up on nuances about candidates that can help you seal the deal.
Representatives from schools, places of worship, civic organizations, etc. Your site visit coordinator should have connections with individuals from the community who are willing to meet with candidates while they’re in town. Something as simple as introducing the pharmacist who happens to be a master quilter to the proprietor of the local fabric shop, setting up a round of golf or a tennis match for your RN candidate, or inviting a local teacher to have lunch with the physical therapist who has small children can make the difference between winning over the candidate you’re courting and having them go home feeling uninspired about your community. Given the shortage of healthcare professionals in so many critical areas today, taking the recruiting process seriously by making sure that you have a wining team in place is good business.
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2011-06-01
Retaining new hires
It’s no secret that recruiting physicians in today’s competitive environment requires a significant investment of resources – time, money, and energy. When you sign the ideal candidate, however, your work is not done. Even more important than recruiting a new doctor is retaining him or her for the long haul. Here’s how to protect your investment by staying engaged with new physicians during the critical first year.
Deliver a gracious welcome. A newly recruited physician should know the moment he or she steps through your door on day one that you’re happy they are there and that you’ve been preparing for this day. A welcome breakfast is a nice touch, and if you want to go the extra mile, have flowers delivered (yes, even to a male doctor) on the morning of their first day on the job, and have a gourmet basket waiting for them when they arrive home that afternoon. On a practical level, make sure the doctor’s office and exam rooms are ready, that they have a security badge and parking permit, and that they have someone to go to with questions during those confusing first days on the job.
Provide orientation. A new doctor will likely be chomping at the bit to start seeing patients, and you’ll no doubt be just as anxious to have that happen. But taking the time to provide a proper orientation pays off. Depending on the size and complexity of your organization and the physician’s specialty, an orientation may take only a half-day, or last for several days. Don’t make the mistake of overwhelming the very doctor you spent so much energy on to recruit by saying, “Here’s your office, there’s your medical assistant, good luck,” and hoping somehow everything will work out.
Review expectations. The physician who begins work in August may have signed a contract last December. Even though expectations were made clear during the interview process, review everything again – clinic hours, patient load, call, referral policies, and so forth. Taking the time to have this conversation helps avoid the, “But, I didn’t know,” discussion down the road.
Assign a mentor. Taking into account the personalities and interests of both doctors, assign a senior physician to mentor each doctor you recruit. Let mentor and mentee work out for themselves how the relationship unfolds. In some cases, the mentor will advise a new doctor mostly around clinical and operational matters, but don’t be surprised to see genuine friendships develop.
Have a check-in meeting. At the end of week two, schedule lunch with the new doctor and a few others who are in positions to listen and provide resolution to any problem that may have cropped up. The group might include the doctor’s mentor, the CEO, medical director, practice administrator, or some combination thereof. Go beyond just asking “how it’s going?” Dig into details by posing questions such as: 1. How’s the patient load? 2. Any issues with your colleagues? 3. How are things going with your medical assistant? 4. Any issues with the computer system that you’re unclear about? 5. Do you have the supplies and equipment you need? If there is any sign of trouble brewing, this is the time to find out about it – not in six or nine months when it may be too late. (Note: Repeat this process about once a quarter throughout the critical first year.)
Find out how the family is doing. If your new physician has a family (spouse, children, aging parents, the world’s best dog), make an effort to find out how everyone is doing since relocating. The person best suited for this job may be the individual who was most involved in the recruiting process. Within reason, do what you can to make the family feel welcome and integrated into the community. This might include making business introductions, hosting a dinner party to connect the couple with potential new friends, or simply checking in by phone occasionally.
Keep an eye on production. Assuming you have the patient volume to keep a new physician busy, he or she should be up to speed in terms of meeting productivity goals within six months, give or take. At that point, if the numbers are not where you think they should be, open a dialogue about what the cause might be, and look for solutions. That said, if a highly skilled, dependable, and well-liked family physician is seeing 22 patients a day instead of the 24 that you’d hoped for, don’t turn it into a point of contention. Allowing for reasonable variances from doctor to doctor is usually a smart business move. In other words, don’t be penny wise and pound foolish.
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2011-03-01
David Schumann Director, Delta Locum Tenens
While attending the 2011 National Association of Locum Tenens Conference in Chicago, great dialogue centered on the introduction of Managed Services Providers (MSP) into the locum tenens industry. For many hospitals and practice groups, labor costs represent a significant part of operating costs. In an effort to more intelligently manage labor costs and leverage relationships with suppliers, organizations are searching for ways to accurately assess their temporary spend. The cost savings from MSP programs seems inviting – immediate reductions to the bottom line and possibly a reduction in the number of intrusive sales calls from vendors. However, the reality is often something quite different. The MSP programs often treat people as a commodity – the lowest hourly bidder of temporary providers gets the job. This creates a number of problems that are difficult to quantify. Most agencies will be forced to use very junior recruiters in order to meet the cost guidelines, with no qualifying of the talent supplied.
If the MSP system is administered by a temporary staffing agency, the complications increase exponentially.
The temporary staffing agency will often charge the sub-contracting agency a percentage of the profits, making it impractical for the subs to continue providing services.
It can evolve into a situation where the prime temporary staffing agency is the sole supplier to the client, with a few small groups working out of their basements with no expenses and no services other than providing CVs.
The prime temporary staffing agency will also hold the job description for several weeks, hoping to fill the position themselves.
The sub providers therefore know that they are only getting the “extremely difficult” job orders to work on and delay the privileging and credentialing process. Ultimately, missing the start date.
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2011-03-01
Trends in Healthcare Placement
Market Demand- Greg McCullough, Marketing Consultant, Delta Healthcare Placement
The first quarter of 2011 saw an increase in the placements of nurse practitioners. This is a trend that will continue not only because of the shortage of doctors, but also because of the increased amount of population that will be insured under new healthcare reform. A surprise increase in the demand for medical technologists was also observed. The main reason for this could be the lack of qualified education programs for this specialty. In the U.S., approximately 4,000 people are graduating from medical technologist programs while 12,000 jobs are being generated. One last trend that was noticed is that more hospitals are hiring candidates with less than 2 years experience. This can be directly correlated to a continued increase in demand and lack of supply of healthcare specialties across the board.
Permanent Placement- Gleason Daniel, Senior Recruiting Consultant, Delta Healthcare Placement
During the first quarter of 2011, there was an increase in placements for mid-level and lab related searches throughout the country. Physician extenders are becoming more specialized and generating more revenue for facilities thus increasing their value to hospitals and clinics. Various facilities have communicated that their lab departments are experiencing the highest overall vacancies in years. In addition to the successful placements for the previously mentioned specialties, Rehab Services positions have also been trending in a positive direction. Although the competition for the recruitment of experienced candidates remain, many facilities have opened up parameters to include candidates with less than 2 years of work experience. Many clients prefer to hire candidates with less experience so that they can train the individuals towards the cultures of their organization. These candidates bring a certain level of enthusiasm and energy to an organization that a more tenured candidate might not be able to provide. The period of waiting for more experienced candidates can be used in training which will in turn meet the needs of your patients sooner.
Travelers- Kevin Faust, Principal Marketing Consultant, Delta Flex Travelers
In the first quarter of 2011 there was significant changes in the market for all Physical Rehab modalities. For example, a major shift in contract needs from smaller facilities in terms of number of beds to larger facilities. This is in direct correlation with the number of assignments that were booked in an acute setting with the number of outpatient assignments decreasing dramatically. Larger facilities with larger rehab units saw an increase in patient stays in their hospitals which required the addition of therapist to provide care to those patients. A decrease in the length of each assignment booked can be attributed to a couple of factors. First, when extending a current traveler on assignment, facilities asked for a shorter time frame than the normal thirteen weeks due largely to securing a permanent therapist. Second, many of the assignments were for vacation coverage or a medical leave with those time frames being shorter than the normal three months.
Finally the length of time from booking a therapist to actual start date increased. This is in large part due to facilities staying ahead of the game and making sure they have adequate coverage. Clients are booking contract help way in advance of the actual time they need someone so they are ensured coverage. They also understand that the need for therapists continues to grow and if they wait too long, they run the risk of not having coverage at all and losing revenue.
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2010-09-02
The compensation needed to recruit therapists and physician extenders in the current job market is leaving healthcare facilities with the subsequent issue of salary adjustments to retain their existing providers, according to the most recent market trends published by The Delta Companies in The Healthcare Recruiting Standard.
“Staff compensation levels are being adjusted because younger providers know they can demand high salaries in the current economic climate,” says Scott Best, search consultant with Delta Healthcare Placement.
In addition, healthcare administrators are no longer contending with compensation benchmarks previously set on a local level.
“Healthcare facilities understand that they must look beyond regional salary surveys and offer compensation that keeps them competitive on a national level, while retaining their more tenured staff at the same time,” adds Best.
The Healthcare Recruiting Standard is a free, quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
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2009-08-05
The current shortage of primary care providers is having an effect on a number of aspects in the recruitment of the category’s specialties, but most notably compensation and placement times.
August 5, 2009 – The Delta Companies, The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The current shortage of primary care providers is having an effect on a number of aspects in the recruitment of the category’s specialties, but most notably compensation and placement times.
“While primary care continues to sit atop the specialty demand list, the good news is that we are seeing the shortest placement times with these specialties and an overall increase in their compensation,” says Ryan Tipton, executive vice president of Delta Physician Placement.
Specialties such as family medicine, pediatrics, and obstetrics/gynecology have all experienced an increase in compensation over the last twelve months.
The competitiveness to attract primary care providers has healthcare facilities working fast to interview and secure physicians.
“It is important to prepare your team for a single, comprehensive interview process as if it is the only shot with the candidate,” says Ty Chambers, vice president of marketing with Delta Physician Placement.
For more information on ThePhysician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-07-27
With the increasing shortage of family practice doctors, more patients are turning to nurse practitioners as their primary providers and more healthcare facilities across the nation are realizing the benefits of utilizing nurse practitioners as a viable solution to their community’s primary care needs.
With the increasing shortage of family practice doctors, more patients are turning to nurse practitioners as their primary providers and more healthcare facilities across the nation are realizing the benefits of utilizing nurse practitioners as a viable solution to their community’s primary care needs.
According to the American Academy of Family Physicians,the number of family practice doctors has fallen 50% since 1997. Another survey done by the New York-based Commonwealth Fundin 2007 indicated that “only 30% of Americans said they were able to get same-day appointments with their doctor when they were sick.” Therefore, today’s hospitals and clinics are employing more nurse practitioners in lieu of doctors, enabling them to save money and see additional patients.
Based on the 2009 first quarter salary report, The Healthcare Recruiting Standard, family nurse practitioners will make an average annual salary (without bonuses) of $82,176 compared to the $164,683 that family practice doctors will make. This is also compared to the annual salary numbers provided by the Medical Group Management Association where the median for family nurse practitioners is $76,461, and the 75th percentile is raised to $88,003; compared to family practice doctors making $147,456 median, and jumping to $190,685 for the 75th percentile. Therefore, nurse practitioners are approximately half the cost of a family medicine physician. In addition, a small but growing trend is nurse-managed clinics run by a 100% non-physician staff. Healthcare facilities recognize both the family medicine shortage and cost effectiveness of nurse practitioners. As a result, attracting nurse practitioners to facilities will mean that ultimately, more patients are receiving care.
While the utilization of nurse practitioners has its advantages, there are those who are weary about having nurse practitioners being primary caregivers.
“The nurse practitioner replacing the family doctor is not good for America. To say a nurse practitioner can fill the shoes of a family physician, in terms of the total comprehensiveness of care, is just not true,” according to the president of the American Academy of Family Physicians, Dr. Ted Epperly.
Nurse practitioners are required to have approximately 1,500 clinical hours to become licensed, where a doctor is required to have 10,000 to 15,000 hours. The prescribing power of nurse practitioners also varies by state. Nurse practitioners can diagnose, treat, order therapy, and write prescriptions to some extent. According to a study from the National Association of Nurse Practitioners in Women’s Health, there are states in which nurse practitioners can prescribe independentof any physician involvement (including controlled substances)A, states in which nurse practitioners can prescribe with somedegree of physician involvement (including controlled substances)B, states in which nurse practitioners can prescribe with somedegree of physician involvement (excluding controlled substances)C, and states in which nurse practitioners can receive and distribute drug samplesD. The majority of states allow nurse practitioners to prescribe 100% independently of doctors; however, with the supervision of a single doctor, all fifty states give nurse practitioners the power to prescribe in some fashion.
Despite the shortage of family medicine physicians, there is no shortage of nurse practitioners who want to serve in primary and family care settings. According to the American Academy of Nurse Practitioners, the number of nurse practitioners has increased by 40% in the United Stated to over 125,000. Nurse practitioners also average approximately ten years of nursing prior to becoming a licensed. In addition, the accrediting body of nurse practitioner programs in the United States, The American Association of Colleges of Nursing, has recommended all nurse practitioner programs require a doctorate by the year 2015. In the current economy, healthcare facilities are exploring the more feasible, increasingly viable alternative to family practice physicians.
According to the Association of American Medical Collegesby the year 2025, there will be an estimated shortage of 46,000 primary care physicians. In contrast, the number of nurse practitioners has increased by 40% and rising since 2000. Understanding today’s increasing market demand, coupled with a rising medical staffing shortage, healthcare facilities are taking advantage of the nurse practitioner alternative and just may save the day.
Index:
(A) AK, AZ, DC, IA, ME, MT, NH, NM, OR, UT, WA, WI and WY.
(B) AR, CA, CO, CT, DE, FL,GA, HI, ID, IL, IN, KS, MA, MI, MN, NC, ND, NE, NJ, NY, OK, PA, RI,SC, SD, TN, VT and WV.
(C) AL, KY, LA, MO, MS, NV, OH, TX and VA.
(D) AK, AR, AZ, CA, CO, CT, DE, FL, HI, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, SD, TN, TX, UT, VA, WA, WI, WV and WY
The Healthcare Recruiting Standard is a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers. For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
Chris Qualls is a marketer and Jerry Buchanan is a director of recruiting with Delta Healthcare Placement, both are members of The Delta Companies Thought Leadership Council. Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies is a recognized leader in healthcare staffing since 1997 and is the third-fastest growing private healthcare staffing firm in the nation (Staffing Industry Analysts, 2008), offering permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
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2009-07-27
Procuring and recruiting healthcare candidates these days is a competitive, time consuming, and expensive process that continues to be more difficult as the current provider shortage increases.
Procuring and recruiting healthcare candidates these days is a competitive, time consuming, and expensive process that continues to be more difficult as the current provider shortage increases. The goal of any recruiting endeavor is to present a candidate who passes the interview process. Behind the scenes, acting fast can heal the financial loss and concerns over patient care that a provider’s vacancy creates.
Healthcare recruiters put forth an extraordinary amount of time and effort in finding quality candidates, sometimes to have the interview process end, and the vacancy remain open. They search through a mountain of CVs, screen candidates, schedule interviews, get an offer letter approved, and finally, extend the offer letter. In the end, some candidates still decide to sign elsewhere and facilities incur the cost of an unsuccessful interview. Recruiters will often temporarily hold from presenting quality candidates who meet practice expectations and qualifications just to see if there is a more desirable candidate available to present. By the time that curiosity is extinguished, it’s too late and they are back to square one. Now the facility is in need of a provider yesterday and it could be weeks or even months before another motivated candidate is found. Meanwhile, there is no revenue being generated for a healthcare facility. In addition, not acting in a timely manner can lead to paying a higher sign-on bonus and salary once a bidding war ensues due to the candidate exploring more than one opportunity. Never forget that there are a number of other opportunities for these quality candidates besides yours. It’s in your best interest to never sacrifice quality, but to act swiftly when quality is found. If a practice is interested in procuring a candidate, it’s safe to assume at least two other practices are interested in your candidate as well. Speed will effectively separate facilities from their competition and land the desirable provider; while saving time, energy, and money.
Recruiters are privy to the candidate perspective on a daily basis. Physician assistants, nurse practitioners, physical therapists - all want to be assured that they are the recruiter’s focus. Providers know what salary to expect from published market data and past personal experience. They’re not concerned about a ten percent difference in salary from one place to the next versus the desire to find the “right fit.” Candidates achieve that right fit from a speedy acceptance that transforms into excitement. Providing attention to a candidate with the proper momentum during the recruitment process enables healthcare facilities to land candidates before the competition.
Tips to boost the speed in the recruiting process include:
Speed is one of the most controllable areas of the recruiting process, and streamlining the timeline of the decision making process can raise your probability of success. Timely responses and agendas make organizations more credible and enable facilities to meet a community’s medical needs with a full staff.
Oscar Salas is a recruiter with Liquid Medical Recruiting, and is a member of The Delta Companies Thought Leadership Council. Liquid Medical Recruiting is the contingency healthcare recruiting business unit of The Delta Companies. The Delta Companies is a recognized leader in healthcare staffing since 1997 and is the third-fastest growing private healthcare staffing firm in the nation (Staffing Industry Analysts, 2008), offering permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
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2009-05-12
The Delta Companies recently released the first quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
Demand for Physical & Occupational Therapists Continues to Escalate
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 12, 2009 – The Delta Companies recently released the first quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
The demand for physical and occupational therapists continues to rise. “The ever-increasing need for rehabilitation providers will be maintained as the baby boomer generation ages and more therapists are necessary to treat the elderly,” says Bill Tracewell, executive vice president of Delta Healthcare Placement.
Physical therapy is first and occupational therapy is third on the list of specialties most in demand, comprising 29.4% and 12.2% respectively as a percentage of the firm’s total nationwide search distribution.
“The medical community is continuing its advancements allowing for an improved survival rate and quality of life, coupled with a population that is increasingly adopting a more active lifestyle,” adds Tracewell.
The latest data also shows an increase in the need to attract younger providers for temporary assignments.
“The data over the last six months is supporting an upward trend is hospitals signing new graduates with less than two years of experience and a significant rise in signing travelers with two to five years of experience,” says Bryan Davis, director of marketing with Delta Flex Travelers.
Facilities understand the provider shortage, are aware of the competitive landscape to attract healthcare professionals, and recognize the impact of a permanent vacancy left unfilled. Therefore, hospitals are opening their search parameters to meet their needs.
“Providers with less than two to five years experience are appealing because of their balance of practice knowledge and lesser restrictions on the mobility required to take advantage of temporary assignments,” adds Davis.
For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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2009-05-07
The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 7, 2009 – The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
Emergency medicine had the third-highest increase in compensation, rising 5.5% from a year ago. The specialty also broke into the top ten most requested specialties, while not even listed in the top fifteen just twelve months ago.
“Lack of access to primary care and the current economic climate has triggered an increase in the compensation and the demand for emergency medicine physicians,” says Shannon Penney, director of recruiting for Delta Physician Placement.
Specialties that experienced a downturn in compensation included oncology and surgical specialties such orthopedic surgery, otolaryngology, and urology. Oncology had the largest drop among any specialty compensation figure, declining by 7.5% in the last twelve months.
“Reimbursements from insurers have been cut for chemotherapy drugs, and compensation for surgical specialties fell due to a reduction in elective surgeries and a weakening payor mix in light of the economic downturn,” added Penney.
For more information on The Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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2012-04-26
As healthcare expenditures continue to increase, physicians are facing new trends related to how they are paid for the care they provide. Accountable care organizations, meaningful use, value-based reimbursement, core measures and HCAHPS scores are terms rolling off the tongues of physicians and practice management consultants across the country.
A new trend takes root
Over the past couple of years, a trend has emerged that indicates physicians will soon be paid, at least in part, based on the value they deliver rather than simply on how many patients they see or the number of procedures they perform. According to a recent report in American Medical News, large insurers including UnitedHealth Group, WellPoint and Aetna are already beginning to reimburse physicians with incentives that are based on quality and efficiency measures. Medicare is doing the same through accountable care organizations, commonly referred to as ACOs.
Recently, there has been a slight uptick in the number of physician employment contracts that include some type of value-based bonus system. Most of these agreements still maintain productivity as the main component of the compensation formula, but increasingly we’re seeing incentive compensation that also incorporates value-based components, such as quality measures, outcomes, efficiency and patient satisfaction.
Large health systems and organizations in major metropolitan areas have been the early adopters of these value-based reimbursement contracts, but we expect the trend to spread to smaller markets relatively soon. Rural areas may be slower to adopt the new value-based compensation formulas depending upon what type of health record system they have in place.
Increased transparency and accountability
As more hospitals and organizations convert to sophisticated electronic health record systems, better data related to quality and outcomes will become available. This, in turn, will result in a greater demand for transparency on the part of healthcare providers, including hospitals and physicians. Patients can already log on to quality indicator websites such as the Department of Health and Human Services’ Hospital Compare to get up-to-date information they can reference when making decisions about buying healthcare.
As has been the case with past significant changes in the way physicians are reimbursed, these new trends are causing practitioners to spend time reviewing the business side of their practices. Currently, we are seeing contracts that call for only 2-5 percent of a doctor’s income to be based on cost control, quality, and/or patient satisfaction measures. Also, the insurance companies that are adopting value-based reimbursement are doing so in a gradual manner.
The doctors who fare the best in the face of these new reimbursement methods will be those who focus their attention on delivering the best possible patient care, while at the same time, being mindful of the cost of that care. Good communication skills and the ability to maintain positive relationships with the individuals they care for will become even more important as doctors partner more closely with their patients to create the best possible health outcomes.
Reimbursement models continue to evolve at a rapid pace and, often, what is true in today’s industry may not be accurate a year from now. It is still important to be aware of trends as they occur. Physicians who make an effort to understand and keep abreast of developments related to reimbursement will be in the best position to respond and adapt to changes as they occur.
Matt Robbins, Senior Director of Recruiting, Delta Physician Placement
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2012-04-26
According to the American Physical Therapy Association (APTA), a professional organization representing more than 80,000 members, only four states – Alabama, Indiana, Michigan, and Oklahoma – do not have provisions allowing for physical therapists to practice independently.
In all other states and the District of Columbia, patients have direct access to physical therapists and can make appointments for care without a referral from a physician. Some states do require that physical therapists have a designated number of years of experience before being allowed to practice independently, but in many locations, physical therapists right out of training can operate under the direct access rules.
Proponents of direct access say that the practice is safe, results in more timely care and improved patient satisfaction, provides for good outcomes, and helps control healthcare costs. The APTA references a Georgetown University and Johns Hopkins University study that demonstrated a $1,200 cost savings per course of treatment when patients self-referred to physical therapists. The World Confederation for Physical Therapy notes that direct access results in not only a savings of money, but also time, since patients do not have to go through their doctors to obtain a referral. One study referenced in the Journal of the American Physical Therapy Association revealed that patients who self-refer require fewer treatments than those who are physician-referred. A reduction in administrative costs is also cited as a benefit of direct access, as is the fact that in areas of the country that have severe physician shortages (e.g., many rural communities), the ability for patients to self-refer improves access to needed care.
Although there is limited evidence available related to clinical outcomes in the physician-referred versus self-referred patient populations, the argument might be made that patients who self-refer for physical therapy are highly motivated, and therefore more likely to follow through with their course of treatment than are patients who are told by their doctors to engage in rehabilitation care.
One argument against physical therapists treating patients without a referral from a physician is that they might misdiagnose a condition. Physical therapists that practice independently, obviously, need to be confident in their methods, and at the same time, recognize when they should request a consultation from a physician. It is worth noting, however, that although physical therapy does not require the same length of training as that of a medical doctor or doctor of osteopathic medicine, education of a physical therapist requires at least a master’s degree, and doctoral degrees are rapidly becoming the new norm. Physical therapists also have the option to pursue post-graduate, post-doctoral residency, fellowship training and become board certified in a variety of specialty areas.
For hiring managers and human resources professionals in hospitals, clinics, nursing homes, home health agencies and other organizations that hire physical therapists, direct access means that competition for the best therapists is rigorous. Recruiting will continue to be a challenge as more physical therapists opt for independent practice. Because physical therapists in most states can now choose to be their own bosses, employers looking to hire therapists need to plan strategically and be prepared to offer attractive pay and benefit packages in order to fill their positions and retain the physical therapists they hire
Healthcare facilities that use physical therapists as part of the patient care team and that allow patients to self-refer for physical therapy should encourage their therapists to network and promote not only the organization for which they work, but also ways to develop their own reputations as healthcare providers within the community. Activities to achieve this goal might include encouraging physical therapists to join local civic organizations, volunteering at health fairs or serving as consultants to local school sports teams.
As is the case in many fields within healthcare, the profession of physical therapy is evolving. Recruiters who keep up on the latest changes and trends in each area they are responsible for will have the competitive advantage.
Chris McGuigan, Marketing Team Lead, Delta Flex Providers
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2012-01-19
Many of the trends that emerged over the past few years related to physicians and how they practice medicine will continue into 2012 and, in many cases, become more deeply engrained.
Reimbursement from third party payers continues to decrease, while paperwork, regulations, and documentation requirements become even more onerous. For this and other reasons, a higher percentage of doctors are opting for the relative safety of being employed by health systems, hospitals and large clinics, as opposed to going at it alone in private practice or joining small groups. Primary care physicians are still in short supply in most parts of the country, a problem that is especially pronounced in rural areas.
As these trends from the last decade linger, we predict that new and more recent ones will be front and center in terms of what physicians grapple with (and in some instances leverage to their benefit) in the coming years. Some of these include: The prevalence of locum tenens practitioners will increase as health systems and clinics look to fill shortages, especially in primary care. The old argument that “locums is too expensive” will fall by the wayside as recruiting executives, managers, and even financial officers realize that it’s too expensive not to bring in temporary medical staff to meet patient needs. Fortunately, as the demand increases, more practitioners will opt for locum tenens, either as their full-time practice choice, or as an alternative to fully retiring as they near the end of their career.
Younger physicians in particular will continue to have a strong preference for practice opportunities that offer not only good pay and benefits, but also schedules that allow them to have a life beyond practicing medicine. “Outpatient only” practice options will become more popular, and healthcare organizations that have yet to set up hospitalist programs will find themselves looking for ways to do so.
Physicians will become more acutely aware of the fact that what they do drives the cost of medical care and be more likely to practice with that in mind. The American College of Physicians (second in size only to the AMA in terms of membership) recently released the sixth edition of their Ethics Manual for healthcare providers which states that, “Physicians have a responsibility to practice effective and efficient health care and to use health care resources responsibly.” The idea that “good” doctors practice medicine without taking into account the financial impact of what they order and prescribe may no longer ring as true in today’s environment of ever-increasing healthcare costs.
Some physicians who choose to stay in private practice will look to add revenue streams to their businesses in an effort to offset lower third-party reimbursement rates. Elective cosmetic procedures, in-office prescription dispensing, and weight loss programs are among the more popular options. And although no reliable statistics currently exist on how many doctors are choosing concierge medicine as their preferred practice model, anecdotally, the numbers appear to be on the rise. Whether these tactics will help physicians fare better as the various components of health insurance reform are implemented in coming years is yet to be seen, but practitioners in large numbers are getting creative as they struggle to keep their practices financially viable.
Doctors will continue to become more knowledgeable about technology and, driven in part by patient demand, will jump on the social networking bandwagon and be more willing to use e-mail and the internet to communicate with patients. The ACP Ethics Manual referenced above also includes a section on “social media and online professionalism,” a clear indicator that the issue is on the minds of physicians.
Hospital executives and physician recruiters who understand the challenges that today’s practitioners face position themselves as trusted advisors (or at least as sympathetic listeners), thereby building stronger relationships with members of their current and future medical staff. Stay tuned, as trends unfold and changes abound, 2012 is guaranteed to be an interesting year in more ways than we can count.
James Heil, Senior Director of Recruiting, Delta Locum Tenens
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2012-01-19
The unemployment rate for the U.S. population as a whole is now hovering in the high single digits. By contrast, only about 2% of physical therapists are unemployed.
Great news for them, but bad news for hospitals, health systems, nursing homes, and home health agencies looking to add PTs to their staff this year. Occupational therapists and speech language pathologists are in similarly high demand. Projected job growth in all of these specialty areas is robust.
Recruiting and retaining top notch therapists is a high priority for human resources professionals around the country. One relatively easy way to make your organization more attractive to the best candidates is to allow for flexible work schedules. Increasingly, therapists are being offered four-day work weeks and, in some facilities, the option to work fewer than 40 hours a week while retaining many of the benefits associated with full-time employment.
Therapists appreciate flexible schedules for the same reasons that nurses and physicians have been enjoying working “four tens” and “three twelves” for years. Some of the benefits that therapists report include improved work-home balance, long weekends for recreation and travel, and less time spent commuting.
Flexible work schedules have become important to a sub-set of therapists in recent years who have found themselves in the position of wanting to accept a job in a new location, but being unable to sell their homes and relocate. Some are finding that it makes career and economic sense to rent a room or apartment near a new job, put in three or four long days in a row, and then return to their permanent home until it’s time to work again.
Because of the shortage of rehabilitation therapists, more hospitals are tapping the temporary workforce to meet patient care needs. Physical and occupational therapists and speech language pathologists who travel for their careers typically take assignments for 13 weeks at time. Those opting for this peripatetic lifestyle often do so because they want to see and enjoy different parts of the country. Three- and four-day weekends allow travelers to venture further from their home base while they’re in an area working. This is appealing to individuals who are trying to experience as much as possible in a short period of time. Travelers who accept engagements relatively close to their primary residence have the option to return home on their long weekends, which may also be attractive.
Hospitals and other healthcare facilities have recognized how positively received flexible work schedules are on the part of staff, and we’re seeing a definite upward trend in organizations offering this benefit. In doing so, they are enjoying improved staff retention and easier, faster recruiting.
As you might imagine, therapists who are satisfied with their current jobs and feel as though they have a degree of control over their work schedules are less likely to look for positions elsewhere. Recruiting managers are keenly aware that it is much more cost effective to keep the staff they have than it is to hire new staff. This is particularly true in specialty areas where the demand is high, supply is limited, and identifying and hiring new employees can take months.
In the current environment in which therapists have so many choices about where to work, it’s up to hiring organizations to make themselves as attractive as possible if they want to land the best candidates. You can only go so far with pay and standard benefits, so offering flexible scheduling is an easy way to make your institution a candidate’s first choice.
If you’re already offering flexible scheduling for nursing and other clinical staff but haven’t yet ventured into your rehabilitation departments with this benefit, 2012 might be a good time to put that plan into motion. The demand for PTs, OTs, and speech language pathologists isn’t likely to decrease any time soon, so why not get ahead of the curve.
Marc Froehle, Senior Director of Marketing, Delta Flex Providers
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2011-10-20
In the last issue of The Physician Recruiting Standard, we discussed what occurs during the first year of a new physician’s practice impacts their long term success, both personally and professionally. What many healthcare executives overlook, however, is that the first few days and weeks of a temporary physician’s experience in a facility are as critical to their success as the first few weeks and months are to a permanent physician.
The fact that locum tenens physicians are typically engaged to practice for only a few weeks or months at a time, and because when they’re brought in it’s usually because there is an acute need for their services, it’s tempting to show them their work area, make a few introductions, and then turn them loose to see patients within moments of their arrival. You can do that, but you’ll likely find that skipping the step of orienting a new physician might be a “pay me now, or pay me later” situation.
Not investing sufficient time and resources to ensure that a temporary doctor is comfortable in his or her new practice setting and understands the policies and systems that are unique to your facility will result in wasted hours as “orientation” unfolds in dribs and drabs. Aside from the fact that on-the-job onboarding is inefficient, it can result in increased documentation and medical errors, a lower quality of care, and poor patient satisfaction. You can avoid these potential problems by following a few simple steps to successfully onboard and orient locum tenens physicians.
Before the start date.
Prior to a locum tenens practitioner’s start date, help them become familiar with your area by sending a packet of information and/or links to websites that describe what the community has to offer. Make sure they know what to expect in terms of where they’ll be living while they’re with you, and how to find their new abode when they get into town.
A warm welcome.
A locum tenens physician should know in advance whom to ask for when they arrive at your facility. Let the front desk receptionist and other key staff know that a new doctor is coming in to practice, and have a designated individual ready to welcome the physician, provide a facility tour, and share basic information such as where to park, how to get a security badge, and where to find a cup of coffee.
Orientation: formal or informal?
You’ll need to decide (or facility policy may decide this for you), whether to conduct a formal or informal orientation. You may wish for your temporary physician to engage in the usual day-long employee orientation required for all new staff members, or you might opt to turn the temporary doctor over to a department manager or supervising physician for a less formal, but still comprehensive, one-on-one orientation.
Attention to detail.
In addition to ensuring that a new physician is trained on how to use the electronic medical records system, can find supplies and equipment, and knows the chain of command within the department, simple things like providing a directory of internal telephone extensions, printing out a copy of the schedule so they have a sense of the patient load for the day, or making sure they have scrubs that fit will all help your locum tenens doctor stay focused on providing quality care.
Assign a “go to” person.
Introduce your locum tenens physician to one point person who has the breadth of knowledge to answer the wide variety of questions that will inevitably arise during the practitioner’s time with you. Choose someone personable who has worked in the organization for several years and who can offer advice on simple personal issues like which dry cleaner to use and where the locals go for the best Italian food or most adventurous hiking.
Taking the time to properly onboard locum tenens physicians is a good investment, whether you plan to have a temporary doctor on site for a few weeks or you’re trying to woo them to stay on permanently after their temporary assignment is complete. Remember, too, that once a locums is familiar with your facility and community as a result of your good planning and work, you can save time and resources by requesting that doctor again the next time you have coverage needs.
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2011-10-20
The Delta Companies Standard discusses putting the right person in the right job.
A healthcare organization’s ability to provide high quality medical services hinges on a number of factors. The latest technology, forward thinking leadership, and a safe, hygienic facility all play into good patient care. But more important than any of those elements with regard to quality is having experienced, qualified staff on board. The right people doing the right jobs in the right environment is at the heart of excellent care and service. To that end, hospitals, long-term care facilities, medical clinics, and home health agencies are obligated to ensure that not only their permanent staff, but also their temporary workers, are fully qualified and properly credentialed to deliver care. Cutting corners when the need for caregivers is high and the supply is low is simply not acceptable.
In the travel healthcare industry, supply and demand influence how many healthcare professionals are available to take assignments. Occasionally, external factors come into play that shake up the market for temporary workers. Just recently, for example, regulatory changes in the way skilled nursing facilities are required to bill for physical therapy services has caused some skilled nursing facilities to scale back on their use of these providers. This will likely result in a surplus of therapists in certain pockets around the country that may require additional assessment depending on your facility’s needs and setting. It’s important to screen both the agency you use and each candidate they present carefully to ensure an understanding of the setting in which they practice, quality of care, and patient safety.
On the agency side, look for a company that has been around for a while, has a reputation for excellence, and who is a member of the National Association of Travel Healthcare Organizations (NATHO). If you’re considering using a new agency, talk to colleagues at other facilities about who they’ve used and what their experience has been. On the candidate side, screen for the following to ensure quality care:
Licensure. A reputable agency would never send out a candidate who does not hold a valid state license and other required certifications in their discipline, but your HR department should verify these credentials nonetheless. Remember, too, that credentials requirements often vary between facility types (i.e., what physical therapy assistants can do in a SNF may not be the same as what they can do in the hospital setting).
Experience. Rehabilitations therapists – physical, occupational, and speech – work in acute care hospitals, long term care facilities, and in a variety outpatient settings. When considering a candidate from a travel agency, be sure to match their experience with your needs. If a speech therapist worked, for example, in an educational setting for 20 years before launching his or her traveling career, there may be an adjustment period before they’re comfortable working eight hours a day with stroke patients in a rehabilitation center.
Attitude. This factor is more challenging to evaluate, particularly since you may have only the opportunity for a telephone interview before engaging a traveling therapist, but it’s important to at least try to get a sense of an individual’s attitude toward working in your facility (and working in general) before signing them on. Ask about their willingness to float between different units and work a variety of shifts as a way to gauge their flexibility. If a therapist has been practicing primarily in an acute care environment and you’re contemplating engaging them to work in your home health agency, poke around during the phone interview to uncover whether the individual views this as a “lesser” opportunity than a hospital assignment would be, or if a slightly slower paced setting would be a welcome change.
By keeping these screening points in mind, you can successfully use temporary rehabilitation specialists in your organization to deal with the ever-changing healthcare landscape, where fluctuation in patient volume, new rules and regulations courtesy of government agencies and The Joint Commission, and changes in reimbursement are everyday facts of life. Remember, the right person in the right job is the goal, and by working with the right agency and choosing candidates carefully, you can achieve your objective of providing quality care and service to every patient who walks through your door.
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2011-06-02
A list of potential players for a recruiting team, with brief descriptions of the roles they fill
As the executive in charge of attracting new nurses, therapists, and physician extenders to your facility, you know that the recruitment process is complex and that getting the job done requires a wide range of talents. You can improve your odds of being successful with recruiting if you assemble a winning team of people committed to the goal of landing the best candidates. The composition of your team will vary, depending on the size of your facility and how much recruiting you do on an annual basis. Here’s a list of potential players for a recruiting team, with brief descriptions of the roles they fill.
The team captain. If at all possible, candidates should have a single point person with whom they communicate from the initial phone or e-mail contact right on through to when a contract is signed or an offer of employment is extended.The team captain must be readily available to candidates when they have questions and concerns during the recruiting process, and work closely with the other players on the team. This individual should be knowledgeable about the internal workings (and politics) of the organization, what each position involves, and be able to discuss the community. The team captain should have an above average level of emotional intelligence, be charismatic but not pushy, and have a good memory for details (i.e., not confuse John the physician assistant who likes mountain biking with Joe the nurse practitioner who is an avid hunter).
Site visit coordinator. The importance of the day or two that candidates spend in your facility and touring your community cannot be overstated. A good site visit coordinator (who may also be the team captain, depending on how much recruiting you do) leaves nothing to chance and goes to great lengths to customize visits to meet the needs of each candidate. This person’s job is to find out what’s important to the individual being recruited, as well as what that person’s spouse or significant other needs to know and see during the visit in order to make a decision to relocate. The site visit coordinator should be well connected in the community and have a sixth sense for assessing personality types and matching candidates with people they should meet during the visit.
Colleagues ready to help out. A candidate considering your organization will want to know who they’d be working with were they to come on board. In addition to the customary handshake greetings that occur during departmental tours, have employees lined up who are willing tohave meals or meetings with candidates during the site visit. Take this connection process one step further by providing interviewees with contact information for the people they meet while they’re visiting so that they can follow-up by phone or e-mail.
Competent real estate agents. Depending on your community, you may be able to choose a handful of real estate professionals to show candidates around during their visit. Make sure the agents you invite to be involved know what your expectations are. Find out from candidates ahead of time if they want to look at individual properties on their first visit to the community, or simply be driven around to get a feel for the neighborhoods. Following each site visit, check in with the real estate agent to see how the tour went. They often pick up on nuances about candidates that can help you seal the deal.
Representatives from schools, places of worship, civic organizations, etc. Your site visit coordinator should have connections with individuals from the community who are willing to meet with candidates while they’re in town. Something as simple as introducing the pharmacist who happens to be a master quilter to the proprietor of the local fabric shop, setting up a round of golf or a tennis match for your RN candidate, or inviting a local teacher to have lunch with the physical therapist who has small children can make the difference between winning over the candidate you’re courting and having them go home feeling uninspired about your community. Given the shortage of healthcare professionals in so many critical areas today, taking the recruiting process seriously by making sure that you have a wining team in place is good business.
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2011-06-01
Retaining new hires
It’s no secret that recruiting physicians in today’s competitive environment requires a significant investment of resources – time, money, and energy. When you sign the ideal candidate, however, your work is not done. Even more important than recruiting a new doctor is retaining him or her for the long haul. Here’s how to protect your investment by staying engaged with new physicians during the critical first year.
Deliver a gracious welcome. A newly recruited physician should know the moment he or she steps through your door on day one that you’re happy they are there and that you’ve been preparing for this day. A welcome breakfast is a nice touch, and if you want to go the extra mile, have flowers delivered (yes, even to a male doctor) on the morning of their first day on the job, and have a gourmet basket waiting for them when they arrive home that afternoon. On a practical level, make sure the doctor’s office and exam rooms are ready, that they have a security badge and parking permit, and that they have someone to go to with questions during those confusing first days on the job.
Provide orientation. A new doctor will likely be chomping at the bit to start seeing patients, and you’ll no doubt be just as anxious to have that happen. But taking the time to provide a proper orientation pays off. Depending on the size and complexity of your organization and the physician’s specialty, an orientation may take only a half-day, or last for several days. Don’t make the mistake of overwhelming the very doctor you spent so much energy on to recruit by saying, “Here’s your office, there’s your medical assistant, good luck,” and hoping somehow everything will work out.
Review expectations. The physician who begins work in August may have signed a contract last December. Even though expectations were made clear during the interview process, review everything again – clinic hours, patient load, call, referral policies, and so forth. Taking the time to have this conversation helps avoid the, “But, I didn’t know,” discussion down the road.
Assign a mentor. Taking into account the personalities and interests of both doctors, assign a senior physician to mentor each doctor you recruit. Let mentor and mentee work out for themselves how the relationship unfolds. In some cases, the mentor will advise a new doctor mostly around clinical and operational matters, but don’t be surprised to see genuine friendships develop.
Have a check-in meeting. At the end of week two, schedule lunch with the new doctor and a few others who are in positions to listen and provide resolution to any problem that may have cropped up. The group might include the doctor’s mentor, the CEO, medical director, practice administrator, or some combination thereof. Go beyond just asking “how it’s going?” Dig into details by posing questions such as: 1. How’s the patient load? 2. Any issues with your colleagues? 3. How are things going with your medical assistant? 4. Any issues with the computer system that you’re unclear about? 5. Do you have the supplies and equipment you need? If there is any sign of trouble brewing, this is the time to find out about it – not in six or nine months when it may be too late. (Note: Repeat this process about once a quarter throughout the critical first year.)
Find out how the family is doing. If your new physician has a family (spouse, children, aging parents, the world’s best dog), make an effort to find out how everyone is doing since relocating. The person best suited for this job may be the individual who was most involved in the recruiting process. Within reason, do what you can to make the family feel welcome and integrated into the community. This might include making business introductions, hosting a dinner party to connect the couple with potential new friends, or simply checking in by phone occasionally.
Keep an eye on production. Assuming you have the patient volume to keep a new physician busy, he or she should be up to speed in terms of meeting productivity goals within six months, give or take. At that point, if the numbers are not where you think they should be, open a dialogue about what the cause might be, and look for solutions. That said, if a highly skilled, dependable, and well-liked family physician is seeing 22 patients a day instead of the 24 that you’d hoped for, don’t turn it into a point of contention. Allowing for reasonable variances from doctor to doctor is usually a smart business move. In other words, don’t be penny wise and pound foolish.
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2011-03-01
David Schumann Director, Delta Locum Tenens
While attending the 2011 National Association of Locum Tenens Conference in Chicago, great dialogue centered on the introduction of Managed Services Providers (MSP) into the locum tenens industry. For many hospitals and practice groups, labor costs represent a significant part of operating costs. In an effort to more intelligently manage labor costs and leverage relationships with suppliers, organizations are searching for ways to accurately assess their temporary spend. The cost savings from MSP programs seems inviting – immediate reductions to the bottom line and possibly a reduction in the number of intrusive sales calls from vendors. However, the reality is often something quite different. The MSP programs often treat people as a commodity – the lowest hourly bidder of temporary providers gets the job. This creates a number of problems that are difficult to quantify. Most agencies will be forced to use very junior recruiters in order to meet the cost guidelines, with no qualifying of the talent supplied.
If the MSP system is administered by a temporary staffing agency, the complications increase exponentially.
The temporary staffing agency will often charge the sub-contracting agency a percentage of the profits, making it impractical for the subs to continue providing services.
It can evolve into a situation where the prime temporary staffing agency is the sole supplier to the client, with a few small groups working out of their basements with no expenses and no services other than providing CVs.
The prime temporary staffing agency will also hold the job description for several weeks, hoping to fill the position themselves.
The sub providers therefore know that they are only getting the “extremely difficult” job orders to work on and delay the privileging and credentialing process. Ultimately, missing the start date.
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2011-03-01
Trends in Healthcare Placement
Market Demand- Greg McCullough, Marketing Consultant, Delta Healthcare Placement
The first quarter of 2011 saw an increase in the placements of nurse practitioners. This is a trend that will continue not only because of the shortage of doctors, but also because of the increased amount of population that will be insured under new healthcare reform. A surprise increase in the demand for medical technologists was also observed. The main reason for this could be the lack of qualified education programs for this specialty. In the U.S., approximately 4,000 people are graduating from medical technologist programs while 12,000 jobs are being generated. One last trend that was noticed is that more hospitals are hiring candidates with less than 2 years experience. This can be directly correlated to a continued increase in demand and lack of supply of healthcare specialties across the board.
Permanent Placement- Gleason Daniel, Senior Recruiting Consultant, Delta Healthcare Placement
During the first quarter of 2011, there was an increase in placements for mid-level and lab related searches throughout the country. Physician extenders are becoming more specialized and generating more revenue for facilities thus increasing their value to hospitals and clinics. Various facilities have communicated that their lab departments are experiencing the highest overall vacancies in years. In addition to the successful placements for the previously mentioned specialties, Rehab Services positions have also been trending in a positive direction. Although the competition for the recruitment of experienced candidates remain, many facilities have opened up parameters to include candidates with less than 2 years of work experience. Many clients prefer to hire candidates with less experience so that they can train the individuals towards the cultures of their organization. These candidates bring a certain level of enthusiasm and energy to an organization that a more tenured candidate might not be able to provide. The period of waiting for more experienced candidates can be used in training which will in turn meet the needs of your patients sooner.
Travelers- Kevin Faust, Principal Marketing Consultant, Delta Flex Travelers
In the first quarter of 2011 there was significant changes in the market for all Physical Rehab modalities. For example, a major shift in contract needs from smaller facilities in terms of number of beds to larger facilities. This is in direct correlation with the number of assignments that were booked in an acute setting with the number of outpatient assignments decreasing dramatically. Larger facilities with larger rehab units saw an increase in patient stays in their hospitals which required the addition of therapist to provide care to those patients. A decrease in the length of each assignment booked can be attributed to a couple of factors. First, when extending a current traveler on assignment, facilities asked for a shorter time frame than the normal thirteen weeks due largely to securing a permanent therapist. Second, many of the assignments were for vacation coverage or a medical leave with those time frames being shorter than the normal three months.
Finally the length of time from booking a therapist to actual start date increased. This is in large part due to facilities staying ahead of the game and making sure they have adequate coverage. Clients are booking contract help way in advance of the actual time they need someone so they are ensured coverage. They also understand that the need for therapists continues to grow and if they wait too long, they run the risk of not having coverage at all and losing revenue.
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2010-09-02
The compensation needed to recruit therapists and physician extenders in the current job market is leaving healthcare facilities with the subsequent issue of salary adjustments to retain their existing providers, according to the most recent market trends published by The Delta Companies in The Healthcare Recruiting Standard.
“Staff compensation levels are being adjusted because younger providers know they can demand high salaries in the current economic climate,” says Scott Best, search consultant with Delta Healthcare Placement.
In addition, healthcare administrators are no longer contending with compensation benchmarks previously set on a local level.
“Healthcare facilities understand that they must look beyond regional salary surveys and offer compensation that keeps them competitive on a national level, while retaining their more tenured staff at the same time,” adds Best.
The Healthcare Recruiting Standard is a free, quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
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2009-08-05
The current shortage of primary care providers is having an effect on a number of aspects in the recruitment of the category’s specialties, but most notably compensation and placement times.
August 5, 2009 – The Delta Companies, The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
The current shortage of primary care providers is having an effect on a number of aspects in the recruitment of the category’s specialties, but most notably compensation and placement times.
“While primary care continues to sit atop the specialty demand list, the good news is that we are seeing the shortest placement times with these specialties and an overall increase in their compensation,” says Ryan Tipton, executive vice president of Delta Physician Placement.
Specialties such as family medicine, pediatrics, and obstetrics/gynecology have all experienced an increase in compensation over the last twelve months.
The competitiveness to attract primary care providers has healthcare facilities working fast to interview and secure physicians.
“It is important to prepare your team for a single, comprehensive interview process as if it is the only shot with the candidate,” says Ty Chambers, vice president of marketing with Delta Physician Placement.
For more information on ThePhysician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
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2009-07-27
With the increasing shortage of family practice doctors, more patients are turning to nurse practitioners as their primary providers and more healthcare facilities across the nation are realizing the benefits of utilizing nurse practitioners as a viable solution to their community’s primary care needs.
With the increasing shortage of family practice doctors, more patients are turning to nurse practitioners as their primary providers and more healthcare facilities across the nation are realizing the benefits of utilizing nurse practitioners as a viable solution to their community’s primary care needs.
According to the American Academy of Family Physicians,the number of family practice doctors has fallen 50% since 1997. Another survey done by the New York-based Commonwealth Fundin 2007 indicated that “only 30% of Americans said they were able to get same-day appointments with their doctor when they were sick.” Therefore, today’s hospitals and clinics are employing more nurse practitioners in lieu of doctors, enabling them to save money and see additional patients.
Based on the 2009 first quarter salary report, The Healthcare Recruiting Standard, family nurse practitioners will make an average annual salary (without bonuses) of $82,176 compared to the $164,683 that family practice doctors will make. This is also compared to the annual salary numbers provided by the Medical Group Management Association where the median for family nurse practitioners is $76,461, and the 75th percentile is raised to $88,003; compared to family practice doctors making $147,456 median, and jumping to $190,685 for the 75th percentile. Therefore, nurse practitioners are approximately half the cost of a family medicine physician. In addition, a small but growing trend is nurse-managed clinics run by a 100% non-physician staff. Healthcare facilities recognize both the family medicine shortage and cost effectiveness of nurse practitioners. As a result, attracting nurse practitioners to facilities will mean that ultimately, more patients are receiving care.
While the utilization of nurse practitioners has its advantages, there are those who are weary about having nurse practitioners being primary caregivers.
“The nurse practitioner replacing the family doctor is not good for America. To say a nurse practitioner can fill the shoes of a family physician, in terms of the total comprehensiveness of care, is just not true,” according to the president of the American Academy of Family Physicians, Dr. Ted Epperly.
Nurse practitioners are required to have approximately 1,500 clinical hours to become licensed, where a doctor is required to have 10,000 to 15,000 hours. The prescribing power of nurse practitioners also varies by state. Nurse practitioners can diagnose, treat, order therapy, and write prescriptions to some extent. According to a study from the National Association of Nurse Practitioners in Women’s Health, there are states in which nurse practitioners can prescribe independentof any physician involvement (including controlled substances)A, states in which nurse practitioners can prescribe with somedegree of physician involvement (including controlled substances)B, states in which nurse practitioners can prescribe with somedegree of physician involvement (excluding controlled substances)C, and states in which nurse practitioners can receive and distribute drug samplesD. The majority of states allow nurse practitioners to prescribe 100% independently of doctors; however, with the supervision of a single doctor, all fifty states give nurse practitioners the power to prescribe in some fashion.
Despite the shortage of family medicine physicians, there is no shortage of nurse practitioners who want to serve in primary and family care settings. According to the American Academy of Nurse Practitioners, the number of nurse practitioners has increased by 40% in the United Stated to over 125,000. Nurse practitioners also average approximately ten years of nursing prior to becoming a licensed. In addition, the accrediting body of nurse practitioner programs in the United States, The American Association of Colleges of Nursing, has recommended all nurse practitioner programs require a doctorate by the year 2015. In the current economy, healthcare facilities are exploring the more feasible, increasingly viable alternative to family practice physicians.
According to the Association of American Medical Collegesby the year 2025, there will be an estimated shortage of 46,000 primary care physicians. In contrast, the number of nurse practitioners has increased by 40% and rising since 2000. Understanding today’s increasing market demand, coupled with a rising medical staffing shortage, healthcare facilities are taking advantage of the nurse practitioner alternative and just may save the day.
Index:
(A) AK, AZ, DC, IA, ME, MT, NH, NM, OR, UT, WA, WI and WY.
(B) AR, CA, CO, CT, DE, FL,GA, HI, ID, IL, IN, KS, MA, MI, MN, NC, ND, NE, NJ, NY, OK, PA, RI,SC, SD, TN, VT and WV.
(C) AL, KY, LA, MO, MS, NV, OH, TX and VA.
(D) AK, AR, AZ, CA, CO, CT, DE, FL, HI, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, SD, TN, TX, UT, VA, WA, WI, WV and WY
The Healthcare Recruiting Standard is a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers. For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
Chris Qualls is a marketer and Jerry Buchanan is a director of recruiting with Delta Healthcare Placement, both are members of The Delta Companies Thought Leadership Council. Delta Healthcare Placement is the full-service healthcare search firm of The Delta Companies. The Delta Companies is a recognized leader in healthcare staffing since 1997 and is the third-fastest growing private healthcare staffing firm in the nation (Staffing Industry Analysts, 2008), offering permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
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2009-07-27
Procuring and recruiting healthcare candidates these days is a competitive, time consuming, and expensive process that continues to be more difficult as the current provider shortage increases.
Procuring and recruiting healthcare candidates these days is a competitive, time consuming, and expensive process that continues to be more difficult as the current provider shortage increases. The goal of any recruiting endeavor is to present a candidate who passes the interview process. Behind the scenes, acting fast can heal the financial loss and concerns over patient care that a provider’s vacancy creates.
Healthcare recruiters put forth an extraordinary amount of time and effort in finding quality candidates, sometimes to have the interview process end, and the vacancy remain open. They search through a mountain of CVs, screen candidates, schedule interviews, get an offer letter approved, and finally, extend the offer letter. In the end, some candidates still decide to sign elsewhere and facilities incur the cost of an unsuccessful interview. Recruiters will often temporarily hold from presenting quality candidates who meet practice expectations and qualifications just to see if there is a more desirable candidate available to present. By the time that curiosity is extinguished, it’s too late and they are back to square one. Now the facility is in need of a provider yesterday and it could be weeks or even months before another motivated candidate is found. Meanwhile, there is no revenue being generated for a healthcare facility. In addition, not acting in a timely manner can lead to paying a higher sign-on bonus and salary once a bidding war ensues due to the candidate exploring more than one opportunity. Never forget that there are a number of other opportunities for these quality candidates besides yours. It’s in your best interest to never sacrifice quality, but to act swiftly when quality is found. If a practice is interested in procuring a candidate, it’s safe to assume at least two other practices are interested in your candidate as well. Speed will effectively separate facilities from their competition and land the desirable provider; while saving time, energy, and money.
Recruiters are privy to the candidate perspective on a daily basis. Physician assistants, nurse practitioners, physical therapists - all want to be assured that they are the recruiter’s focus. Providers know what salary to expect from published market data and past personal experience. They’re not concerned about a ten percent difference in salary from one place to the next versus the desire to find the “right fit.” Candidates achieve that right fit from a speedy acceptance that transforms into excitement. Providing attention to a candidate with the proper momentum during the recruitment process enables healthcare facilities to land candidates before the competition.
Tips to boost the speed in the recruiting process include:
Speed is one of the most controllable areas of the recruiting process, and streamlining the timeline of the decision making process can raise your probability of success. Timely responses and agendas make organizations more credible and enable facilities to meet a community’s medical needs with a full staff.
Oscar Salas is a recruiter with Liquid Medical Recruiting, and is a member of The Delta Companies Thought Leadership Council. Liquid Medical Recruiting is the contingency healthcare recruiting business unit of The Delta Companies. The Delta Companies is a recognized leader in healthcare staffing since 1997 and is the third-fastest growing private healthcare staffing firm in the nation (Staffing Industry Analysts, 2008), offering permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
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2009-05-12
The Delta Companies recently released the first quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
Demand for Physical & Occupational Therapists Continues to Escalate
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 12, 2009 – The Delta Companies recently released the first quarter edition of The Healthcare Recruiting Standard, a free quarterly resource that provides a summary of current data and market trends in the recruitment of allied, rehabilitation and mid-level healthcare providers.
The demand for physical and occupational therapists continues to rise. “The ever-increasing need for rehabilitation providers will be maintained as the baby boomer generation ages and more therapists are necessary to treat the elderly,” says Bill Tracewell, executive vice president of Delta Healthcare Placement.
Physical therapy is first and occupational therapy is third on the list of specialties most in demand, comprising 29.4% and 12.2% respectively as a percentage of the firm’s total nationwide search distribution.
“The medical community is continuing its advancements allowing for an improved survival rate and quality of life, coupled with a population that is increasingly adopting a more active lifestyle,” adds Tracewell.
The latest data also shows an increase in the need to attract younger providers for temporary assignments.
“The data over the last six months is supporting an upward trend is hospitals signing new graduates with less than two years of experience and a significant rise in signing travelers with two to five years of experience,” says Bryan Davis, director of marketing with Delta Flex Travelers.
Facilities understand the provider shortage, are aware of the competitive landscape to attract healthcare professionals, and recognize the impact of a permanent vacancy left unfilled. Therefore, hospitals are opening their search parameters to meet their needs.
“Providers with less than two to five years experience are appealing because of their balance of practice knowledge and lesser restrictions on the mobility required to take advantage of temporary assignments,” adds Davis.
For more information on The Healthcare Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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2009-05-07
The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
FOR IMMEDIATE RELEASE
DALLAS, TEXAS – May 7, 2009 – The Delta Companies recently released the first quarter edition of The Physician Recruiting Standard, a free resource that provides a summary of current data and market trends in physician recruitment.
Emergency medicine had the third-highest increase in compensation, rising 5.5% from a year ago. The specialty also broke into the top ten most requested specialties, while not even listed in the top fifteen just twelve months ago.
“Lack of access to primary care and the current economic climate has triggered an increase in the compensation and the demand for emergency medicine physicians,” says Shannon Penney, director of recruiting for Delta Physician Placement.
Specialties that experienced a downturn in compensation included oncology and surgical specialties such orthopedic surgery, otolaryngology, and urology. Oncology had the largest drop among any specialty compensation figure, declining by 7.5% in the last twelve months.
“Reimbursements from insurers have been cut for chemotherapy drugs, and compensation for surgical specialties fell due to a reduction in elective surgeries and a weakening payor mix in light of the economic downturn,” added Penney.
For more information on The Physician Recruiting Standard and how to request your free copy, visit www.TDCpeople.com/standard.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians and allied healthcare professionals through five companies: Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, Delta Flex Travelers and Liquid Medical Recruiting.
Contact: Marc Bowles
Chief Marketing Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102
PR@tdcpeople.com
http://www.TDCpeople.com
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The Standard is a quarterly resources from The Delta Companies providing a summary of physician and healthcare specialist compensation, placement data, and market trends in recruitment. Click a link below to view or download the latest issue, or subscribe!
The Standard is a quarterly resources from The Delta Companies providing a summary of physician and healthcare specialist compensation, placement data, and market trends in recruitment. Click a link below to view or download the latest issue, or subscribe!


“Freak” is a term of endearment used at The Delta Companies. The word describes an eccentric or nonconformist person, wildly enthusiastic about pursing their passion. These are all terms the company looks for in growing our exceptionally talented team. For every one individual hired, we screen at least 30 applicants. Although rigorous, this process helps us to find the one member that will click with our team, and engage in our energized and productive culture.


From “Freak” to "Principal," the Infusion Institute is in place to support all stages of member evolution at The Delta Companies. The program provides resources to help members succeed, as well as develop new skills that will put us ahead of competitors. The smarter, more driven members we have, the better service we can provide to our customers. Therefore, we put no limitations on our member’s development, or on their success.

At The Delta Companies, things are done a little differently. A communal spirt of fellowship helps drive continued top performance. This ensures that we work with the best in the business. Each of the core behaviors have been embraced by all members at The Delta Companies, and the commitment to these behaviors allows the company to thrive in both performance and humanity.
Success happens when we achieve our goals. What sets The Delta Companies ahead of the curve is our ability to execute discipline in order to reach the goals we set. When people ask CEO Jeff Bowling the one trait that enabled him to grow The Delta Companies into what it is today, he will always credit discipline. Even average ability, when coupled with discipline, can make a goal achievable. Goals require plans, yet, no plan ever fully survives its encounter with reality unless the planner has the discipline to make adjustments and adapt to the challenges they face. At The Delta Companies, we persevere until our goals are reached. We achieve today’s goals today, in order to complete tomorrow’s goals tomorrow.
In order to achieve absolute clarity, one must demonstrate perspicacity— in other words, the ability to address the root cause of an issue. As employees, lacking perspicacity will force us to waste time and resources combating surface-level symptoms or byproducts of a root issue. If you are working on something other than the root issue, in essence you are wasting time. It may look like work; it may feel like work—but in reality this is just going through the motions, or “faux work.” Once the real issue is identified, real results can be achieved. While achieving absolute clarity is essential, it is not a license to be a jerk. True professionals are able to avoid the path of least resistance (aka “wimp junction”) and address the root cause of an issue or opportunity by developing a solution that is effective for everyone. Once achieved, clarity is our greatest motivator.
Passion is not something that can be taught. Like Hernando Cortez burning his ships, passion is about going “all in” and believing in something to a degree that others around you cannot help but believe in as well. With passion, develops a need for respect. This requires people to have the understanding that we are all different, and life experiences have given us varying, yet accurate, view points. Respect does not mean you should feel obligated to agree with someone or something; respect simply requires you to take others’ feelings into consideration and incorporate that thinking into the way you express your drive and passion.
Ownership is realizing that you are where you are in life due to the collective decisions you have made. This also means that the results you receive each day are results of your actions—whether through actions you have or have not taken. Ownership also requires you to perform a “LuLu;” or, evaluating a situation inwardly in order to understand what you could do differently next time.
Equally important to ownership, speed is a necessity to accomplishing our goals. If things do not seem out of control, chaotic and crazy—you simply are not going fast enough. In recruiting and staffing, we are hired to compress time, and often this means learning to juggle several tasks under the same deadline. At times, speed requires that we have the confidence to take actions without all of the information, and we must own the responsibility that the outcome we receive is because of the actions we decided to take.
Expecting to win is an attitude. You feel a deep burning inside to be the best; dream bigger than the competition; never fear the words “why not;” and embrace the notion of “go big, or go home.”
Playing to win is what is required to make big expectations a reality. When you play to win, you step up, take action, and live to compete. Playing to win involves putting creative and innovative solutions in place, and learning to face your fears. Everyone has fears—winners are able to take necessary risks even in the face of anxiety. Sometimes, winning requires simply out-maneuvering the competition, or putting in the extra effort to come out on top. The Delta Companies will always play to win; however, we will never adopt the policy of “winning at all costs.” We play ethically and honestly in all competitions.
When we focus on what is important, we spend our time on productive activities. This means we must put on the blinders, so that we can pay attention to the goals in front of us. We must strive to continue moving forward, and not become distracted by diversions beside us, or by our personal history. Think of “focus” as a mental verb: Even if we are efficiently working on the wrong focus, we lose. When we are effective, we are able to work on the right things, because we have the right focus.









It started with a love for the game.
Jeff Bowling, chief executive officer of The Delta Companies, first entered the world of healthcare staffing after spending 25 years exploring his love of baseball. Jeff’s highly competitive spirit enabled him to thrive in the playing and coaching environment. He discovered his drive and conviction were extreme advantages in the staffing industry, and his passion for winning drove him to early successes in his new career.
Jeff’s coaching talents were missed, however, and after only a year off of the field, Jeff received an intriguing proposition from the father of a former player: to fund Jeff in the startup of new staffing company, as long as he would come back and continue to coach his son’s select team. With this opportunity to support two of his passions, on Halloween of 1997 The Delta Companies was born.
The Delta Companies has continued to remain a unique entity in healthcare staffing. Jeff has led the company through record-breaking successes, and promoted an extraordinary culture that transcends each aspect of business. The skills developed by Jeff’s coaching background continue to come into play in his leadership as he provides motivation, clarity, and a plan for performance to everyone in the Delta family. Since foundation, Jeff has helped to find, create and foster extremely talented individuals and leaders, growing The Delta Companies from a three-employee startup, to a multimillion-dollar enterprise that fulfills customer expectations—all the while adamantly treating people like people, and not pieces on a chess board.
Although the name of the game has changed, Jeff’s passion and drive have not faltered. He continues to drive home the notion of constantly moving forward, but never forgetting to have fun along the way. Under Jeff’s leadership, The Delta Companies continues to thrive, and Jeff is just getting started.
Outside of The Delta Companies, Jeff’s passion extends to the love for his wife Daniella and their three children Reagan, Cash and Jett. He also enjoys saltwater fishing, traveling with his wife, and of course all things relating to baseball (mostly the winning part).
My greatest influence: Has been the Chattanooga State College baseball coach Greg Dennis. I had the opportunity to coach next to him for three years and he taught me how to compete with integrity, contribute to a cause, add value to collective goals and to be prepared. Greg taught me that it doesn’t matter how good or how bad you think you are, you are what your record says you are. He taught me all of these things without a lecture or sermon; only through his actions.
What makes me laugh: Rum drinks.

Chief Financial Officer Jeff Schroeder is a results-driven financial executive offering years of experience and success in driving profit enhancements, leading business growth, establishing initiatives around structure and capitalization, and providing motivation for his team. Jeff is responsible for daily financial, legal, and human resource operations, and oversees the overall financial strategy at The Delta Companies.
Jeff’s financial and strategic expertise is a vital component to operations within the enterprise, and Jeff is easily able to drawn on his tenured background. Prior to joining The Delta Companies, Jeff served as Chief Financial Officer of a middle market private equity-backed company, where he was instrumental in the growth and sale of the business. Additionally, Jeff has acquired over a decade of consulting experience with Arthuer Andersen, KPMG, and HS Advisory, where he has provided audit and transaction advisory services to large and middle market private equity groups.
An avid hunter and fisherman, Jeff loves to partake in outdoor activities. Jeff and wife, Liz, enjoy spending as much time as possible with their two daughters, Lilly and Isabelle.

Responsible for internal strategy at The Delta Companies, Marc spearheads initiatives within internal recruitment, employee performance, marketing, advertising, public relations and information technology services. Marc works to support each of these departments in their continued growth and improvement to processes, while ensuring day-to-day achievements are on track with future goals of the organization.
Marc joined The Delta Companies in March 2000, and has since become a vital component to customer engagement. In addition to overseeing internal operational improvements, Marc sponsors the Customer Experience Program, which helps The Delta Companies to identify areas of strength or improvement in services according to direct feedback from our customers. Using a Net Promoter Score™, the Customer Experience Program acts as a voice of our customers, and Marc works to ensure that strategies developed from customer feedback are integrated into daily operations.
Currently, Marc serves as chair of the American Staffing Association’s health care section policy committee and has presented nationally on various healthcare topics at conferences in the industry, including ASA Staffing World and the Staffing Industry Analyst Healthcare Staffing Summit. He also serves on the board of directors for the National Associate of Physician Recruiters and as a committee member to the National Association of Locum Tenens Organization.
When given the chance, Marc loves to travel with his wife, Sherri, and three daughters Paisley, Leighton and Blaine, to anywhere warm—preferably near a beach.
Favorite quote: “Be the change you want to see in the world.” -Mahatma Ganhdi

In his role as Executive Vice President of Delta Physician Placement and Delta Locum Tenens, Ty Chambers oversees business strategy development for both service lines. In addition to guiding daily productivity, Ty is responsible for achieving operational excellence through internal leadership development. Ty empowers his leaders with a genuine interest in their professional and personal development, and a willingness to do whatever it takes to help them reach their goals.
Ty’s vision includes significant expansion in both service lines through placement opportunities for new specialties and new geographic regions. As a leader in sales, marketing, and recruitment strategy, Ty ensures that he and his team are prepared for all upcoming opportunities and challenges that will accompany the growth objective.
Since joining The Delta Companies in 2003, Ty has been crucial to the success of various services lines within the company as a provider and as a leader. He functions under the motto that attitude is the influential catalyst to everything we do, and attitude is a choice.
As a golf enthusiast and all around sports fan, Ty enjoys all forms of competition. Other hobbies include working out, hanging out with his wife, Nicci, and coaching/parenting events for his sons Witt, Nash, and Knox.
I cheat life when: I am able to sit outside on a patio and drink a cocktail with the sun still out.
Alternative passion: Playing golf with my closest friends thirty minutes past sunset with money on every shot and music blaring from the golf cart.

As Executive Vice President of Delta Flex Providers, Bill Tracewell is responsible for the overall vision and strategy of the healthcare group at The Delta Companies. Bill coordinates strategic initiatives toward sales, marketing, and recruitment growth, while fostering an environment of support and training for his internal employees. Both business entities within Delta Flex Providers have achieved tremendous growth under Bill’s strong leadership. Bill’s mission is to lead his team in filling all open healthcare positions within the United States. Their job is not complete until every medical facility in the country is properly staffed.
As part of his role, Bill oversees training and development for his team. He ensures that his representatives are prepared to overcome any obstacles that may hinder their success, so that customers are guaranteed the outcome they deserve.
Prior to his role as Executive Vice President, Bill thrived as a record-setting Search Representative within Delta Physician Placement. Bill joined The Delta Companies in April 2001, where he was the first employee to generate $1 million in gross margin. In addition to his success within Delta, Bill is a Certified Personnel Consultant with the National Association of Personnel Services.
When out of the office, Bill can be found working on his golf game. At home, he is an active patron at his children’s sporting events, attending the baseball and soccer games of Grace, Bohan, and Megan. Bill also enjoys the chance to kick back on the porch with a cold drink to catch up with his wife, Jenny.
Favorite quote: “We cannot predict the future; we can create it." –Jim Collins

In many ways, Wes Willard not only functions as Executive Vice President of Legal and Risk, but as a company advisor in areas of legal affairs or various other projects that would benefit from his guidance. Wes directs strategy and logistics regarding legal matters, contract negotiations, and treasury, and often, Wes “plays defense” for The Delta Companies, ensuring the organization avoids unnecessary risks points of liability.
Wes joined The Delta Companies in June 1998.
Wes works with team members to maintain sound compliance programs to ensure good standing with federal and state statues and to guide customers through legalities that occur with job placements. Wes’ guidance is crucial in many aspects of operations, vendor relations and administrative roles; particularly those relating to liability prevention.
In his spare time, Wes likes to spend the day on the lake with wife, Sinead, and sons Logan and Blake, wakeboarding and enjoying a day in the sun. Contrary to his laidback personality, Wes is quite the thrill seeker outside of the office. Wes loves adrenaline flaring activities that give him a better appreciation for life.
You never would have guessed that I… have gone skydiving, raced NASCAR and road course Corvettes, enjoyed flights in stunt planes, and want to compete in offshore powerboat racing.

For clients, Ryan “Rhino” Tipton often serves as the face of The Delta Companies in his role as Executive Vice President of Customer Experience. Currently, Ryan oversees day-to-day client interaction and continues to drive business growth by making sure clients are aware of each service line The Delta Companies has to offer. Ryan works closely with marketing directors across the company to advocate and achieve clients’ goals. His top priority at The Delta Companies is to ensure client experience is unmatched in the industry.
Prior to his current position, Ryan has held several responsibilities within The Delta Companies, which developed his skills for the industry in both internal practices and external representation. After joining the company in 2000 as a search manager for Delta Physician Placement, Ryan spent five years working as the Chief Talent Officer of the company, before moving into the role of Executive Vice President of Delta Physician Placement.
Currently, Ryan participates in the American College of Healthcare Executives, and is a member of the Human Capital Institute. He continues expand his client-centered approach toward strategy by attending and speaking at national conferences on human capital management strategies, recruiting processes, and global trends in the healthcare industry.
Outside of The Delta Companies, Ryan enjoys a wide range of outdoor activities. Born and raised in North Texas, Ryan lives for saltwater fishing, deer hunting and golf. His absolute favorite pastime, however, is spending time with his wife, Jennifer, and daughter Aubrey.
Life philosophy: Don’t take yourself too seriously, and be thankful for that which God has blessed you.
You never would have guessed that I... was a childhood model!
Interested in becoming a freak like us? The Delta Companies employees dedicated and driven talent that bring a creative perspective to our work family. This creates a culture that radiates energy, and like the disco ball that hangs at the entry of every floor in the office, we are one entity made of a hundred pieces.
Our members love working here, and it shows. Bells, music, air-horns, and applause resonate through the halls as members celebrate each other’s success. There are no heroes here, only freaks—freaks who embody the company core behaviors and are anything other than typical. The office serves as a nucleus of engagement for members, and we are constantly looking for ways to propel kinship and continue to make The Delta Companies a fun place to work.
Medical, Dental and Vision Benefits
Income Protection
Savings Benefits
Workplace Benefits
For more information on our benefits please contact:
Casey Meyers
Senior Benefits Consultant
CMeyers@TDCpeople.com
Calli Corley
Senior People Consultant
CCorley@TDCpeople.com
We don't just expect things to happen, we make them happen. Our business models ensure that we succeed only when our clients do, giving us a clear commitment to deliver results.
Our extensive support staff allows our consultants to enjoy the benefit of focusing on client relationship management. This allows them to have higher net placements per year, achieve greater success for our clients.
For more information on our roles please contact:
Ashley Campbell
Director of Enterprise Recruiting
ACampbell@TDCpeople.com

Each year, our enterprise is consistently recognized as one of the fastest growing companies in the industry. By implementing the most innovative and effective strategies possible, our members provide successful fulfillment to clients and great fitting opportunities to candidates—in our business strategy, everyone wins.







First, thank you to all the thousands of customers that provide business opportunity and partnership to The Delta Companies through Delta Healthcare Placement, Delta Flex Traveler, Delta Physician Placement and Delta Locum Tenens.
The Customer Experience ensures accountability of our member and noteworthy service to customers through direct feedback and stories. These stories, as well as comments from customers, portray a picture of the daily impact we play in people’s lives. Members at The Delta Companies understand that it is their responsibility to create a one-of-a-kind experience that exceeds expectations. It is only through creating such experiences that we able to a difference in the industry.
The purpose of The Delta Customer Experience is to understand the impact each member has on a customer’s life. Only through this understanding and accepting of responsibility do we go beyond customer satisfaction to earn customer loyalty. The Delta Companies understands that customer service in recruiting or staffing is about “what we do;” “how it is done” is the customer experience. Having satisfactory customer service requires meeting client requirements or helping a provider identify an opportunity. Providing an experience that goes above expectation with the service is what compels customers to share their interaction with colleagues. It is only through this commitment to providing excellent services that The Delta Companies can fulfill its purpose.
How might an organization operate if its CEO could see all unfiltered customer comments about its services? This question was answered at The Delta Companies with the introduction of the Customer Experience Index. Through this level of accountability toward the customer experience, we continue grow and improve upon our services. All levels, all service lines, and all departments review customer feedback and comments gleamed from the Customer Experience Index survey.
The survey is conducted four times per year with each provider and facility contact that has had a transaction with any of the company's service lines. Once collected, valuable information is analyzed to best determine the ‘root cause’ of each experience. Whether it’s an exceptional experience we want replicated or an area that provides opportunity to improve—we want your feedback.
Survey results and feedback are shared with the primary member for each represented customer, and the member’s director or manager. In some cases, a team works with the customer to understand how to use the feedback as caching tool to enhance the customer experience. At the director level, all the surveys are analyzed and action plans are built to make operational adjustment for the service line or business unit. The plans are crafted twice a year, presented at companywide quarterly meetings, and are overseen from the entire executive team to ensure that the experience is beyond industry leading.
Our providers deserve to have a great experience when partnering with The Delta Companies, and looking at new opportunities or accepting a new assignment is exciting for each of our members. In order to ensure the best outcome for each of our providers, we measure experiences within the Experience Index.
Historically, providers have expressed positive feedback in our members’ ability to understand the importance of each provider’s specific situation and to learn how to navigate multiple scenarios that might appear while searching for new opportunities. When working with The Delta Companies, our members create value for providers by acting as guides through the recruiting process and resources to help make informed decisions. Through open channels of knowledge sharing, each of our members learns from the collective provider experiences and applies this knowledge to increasing value for all providers. Comments from the Experience Index are used as daily coaching points and success stories from the survey are recognized with the Game Ball.
Unlike many complicated service satisfaction surveys, the Customer Experience Index asks only three simple questions and takes just minutes to complete. All comments are used to construct measurable action plans which are shared with the entire organization at quarterly meetings. Surveys are sent to each provider that has either been placed, gone on an interview, or worked an assignment with The Delta Companies. The surveys are conducted four times per year by Inavero.
It is a tremendous responsibility to bring quality providers to our clients’ communities. This is why The Delta Companies work to continuously improve upon their services in order to ensure the best fitting candidate placements in each of the areas we serve. We measure this process through the Experience Index survey.
Learning how to communicate and having a sincere interest in the facilities we work with are critical components to developing relationships for our members. These two components are evaluated through customer feedback, and our members work to build these relationships with each of our clients. We use feedback generated from clients to continue to grow and help more communities. Comments from the Experience Index are used as daily coaching points and stories outside the survey are portrayed in the Game Ball.
Unlike many complicated service satisfaction surveys, the Customer Experience Index asks only three simple questions and takes just minutes to complete. All comments are used to construct measurable action plans which are shared with the entire organization at quarterly meetings. Surveys are sent to each customer that has started a search, conducted an onsite interview, or had an assignment worked through The Delta Companies. The surveys are conducted four times per year by Inavero.
The Customer Experience Index is a single metric used to measure the experience customers are having with our services. The metric is the Net Promoter Score® that was developed by Satmetrix, Bain & Company, and Fred Reichheld. It establishes a simple actionable feedback and measurement system so that our organization will continually improve the customer experience while earning loyalty with our services.
The Customer Experience Index, asks three questions to both providers and facility contacts with whom we work:
Based on the rating, a metric is established for the customer’s experience with both the candidate and the facility contact. In addition to the metric, the comments provided from the survey are also utilized to better understand where operational adjustments can be made to enhance the customer experience across all service lines. The Customer Experience Index surveys are conducted four times per year and are performed by a third party, Inavero. From the information collected, analysis is completed, action plans are built, and the entire organization is accountable to the execution of the plans.
As a reflection of the execution of plans and the experience we provide, The Delta Companies has services ranked on Inavero’s Best of Staffing List™ for both client and talent categories.
What does it take to be exceptional? Members at The Delta Companies challenge this question daily with their efforts to provide the best service available to customers. As a whole, our team is so dedicated to providing exceptional customer service to candidates and clients that we have turned the process into a reward-based contest—not that this has anything to do with the team's crave for competition!
Every month, each service line submits stories to the Delta Executive Team that highlight impactful experiences shared by customers. The Executive Team chooses a story that most embodies the experience we look to achieve as an organization, and then awards the Game Ball to the member associated with that story. Each member to receive the Game Ball signs their name to the trophy, and at the end of each year, the Game Ball is moved to a trophy case for all to see.
The Game Ball Hall of Fame features electronic trophy cases filled with videos that detail top-notch customer experiences provided by company members. Here, you can browse all of the Game Ball videos from Delta Physician Placement, Delta Healthcare Placement, Delta Locum Tenens, and Delta Flex Travelers. The Game Ball is awarded monthy, and new stories are shared—return often to see the latest winners!

People tend to do their best work when they enjoy what they are doing. The Delta Companies members work hard and play hard—when our customers succeed, so do we. This is always cause for celebration!
As one of the company's most coveted reward programs, the Platinum Club treats each top performing members and their guest to an annual dream vacation at the close of the year. Members become eligible to join the Platinum Club after they have reached the target gross margin goal for their business, and vacation destinations have included a resort on the beaches of Punta Cana and a golf retreat to Grande Rivera. Each trip allows The Delta Companies members to recharge and celebrate a successful year, while creating extraordinary experiences shared by the team.
Throughout the year, gross margin rates are monitored and reported at Quarterly meetings, as members compete to be the top producers in the Race for the Rolex competition. The top performing marketer and recruiter from each business line are each announced at the final Quarterly meeting, and awarded a customized Rolex for their contribution and success.
“It takes both.” This phrase hangs proudly over the desks of top performing members in the office. While not always the easiest task, The Delta Companies members work tirelessly to secure the best placements for customers, and these efforts are awarded with “on-both” recognition. Being on-both requires members to meet both their gross margin requirement and KPI requirement for the week. Once achieved, on-both members are eligible to partake the “first class cart,” which circulates the office twice per day containing snacks and drinks reserved for both recognition.
Your adrenaline is pumping, the music is deafening, lights are flashing, the audience cheers and applauds— wait, where is Justin Beiber? Simply put, our quarterly meetings rock. In addition to keeping members up to date about the ongoing in each business line, we take the time to celebrate each other and our personal and professional accomplishments. From purchasing a first home to receiving the “rockstar of the quarter” award, this day-long celebration is less of a “meeting” and more a time for The Delta Companies to come together in camaraderie and excitement as a whole.
Teamwork and fellowship are important aspects to The Delta Companies culture, and having pride in fellow members rarely goes uncelebrated. Happy hours, team bowling nights, whirly ball tournaments—all are common occurrences for members wanting to support an environment of joy and friendship.
























At The Delta Companies, our culture thrives on support and acceptance. By creating an environment of fellowship, camaraderie, and respect, our team can truly make a difference to society. Philanthropy at The Delta Companies does not stop at the notion of simply “giving back” to the community; it is about the love for mankind, putting people first in all considerations, and showing kindness even when no one is around to see.




Members at The Delta Companies redefine what it takes to be involved. Their commitment to the team and to a supportive company culture does not stop when it is time to punch out for the day. Members band together in local communities, planning social events, participating in Days of Caring, and going above and beyond the norm to make everyone feel welcomed and included. The company's core behaviors are carried into everything members do, both on and off of the clock.

Humility as a trait people are not often born with; it is something that has to be developed. The Delta Companies team works daily to strengthen our reach within the community through humanity and philanthropy. Through both organized efforts, and individual contributions, we work to raise support and awareness for local organizations.
Currently, The Delta Companies focuses philanthropy efforts toward Texas Scottish Rite Hospital for Children (TSRHC). Through a collaborative contribution to the organization, we have been able to help relieve expenses for children in need of orthopedic care, help finance medical equipment and building renovations used during treatment, support research, supportive services for families, and recreational activities for patients.
Through one of the company's most popular fundraisers, each of our members has the option to participate in the “casual wear” program, which allows participating members to donate a percentage of each paycheck toward TSRHC in exchange for wearing jeans and comfy clothes to the office each day. Through this effort alone, members have contributed thousands of dollars toward TSRHC.
Many members are also dedicated to organizations outside of The Delta Companies umbrella. In an effort to help support individual efforts and the organizations that our members hold close to their hearts, The Delta Companies grants tenured members Days of Caring—days of paid time off to spend volunteering for an organization of the member’s choosing.
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What would work be without a little fun—for us, pretty improbable! During our first quarter, our members participate in an internally judged Super Bowl Dip-off, celebrate Opening Day in our favorite sport teams’ apparel, and play the odds in the March Madness Bracket Showdown.








Second quarter is a time to buckle down and drive performance, lend a few Days of Caring to organizations within our community, and then head to happy hour to celebrate our success! In this quarter, we smack a piñata in honor of Cinco de Mayo, bring in the summer at our annual kick off party, and host our largest philanthropy event, the Disco Cup Golf Tournament.

Fall festivities do not go unnoticed at The Delta Companies. We use the quarter to partake in enterprise-wide dessert contests, rock training and salesmanship games sponsored by the Infusion Institute, and complete group Days of Caring at organizations in need of volunteers. Then, we break out the icepacks in preparation for the Delta Olympics—a day full of jumping, weaving, outrunning, pushing, tripping, bobbing, and diving for the honor and bragging rights to receiving the Olympic Cup.






We close out the year with a bang. Doubling as our company anniversary, Halloween is a major celebration at the office. We also look forward to our Thanksgiving meal, silent auction fundraiser for philanthropy, and annual chili cook off. Before the holidays wrap up, we proudly present our philanthropy earnings to Scottish Rite Children’s Hospital at the toy drop, and then close the year in style at our epically renowned Christmas party.
